Job Title:Medical Support Assistant (Eye Clinic)
Department:Department Of Veterans Affairs
Agency:Veterans Affairs, Veterans Health Administration
Job Announcement Number:VHA-558-DUR-13-823248-RD
This position is closed and no longer accepting online applications through USAJOBS.
The contents of the announcement can still be viewed.
/ Per Year|
|Monday, January 14, 2013 to
Monday, February 04, 2013|
SERIES & GRADE:
|Full Time -
|1 vacancy in the following location:|
Morehead City, NC United StatesView Map
WHO MAY APPLY:
|US Citizens and Status Candidates |
"To care for him who shall have borne the battle and for his widow and his orphan."
NOTE: In order to view and/or print the entire announcement, please scroll to the bottom of this page and click on "Print Preview"; then "Print". Otherwise, you may miss important instructions on how to apply for this position.
Vacancy Identification Number (VIN): 823248
- You must be an U.S. Citizen to apply for this job.
- Subject to a background/suitability investigation.
- Designated and/or random drug testing may be required.
- Applicant may be subject to a one year probationary period.
- All requirements must be met by the closing date of this announcement.
DUTIES:Back to top
Note: Please read vacancy announcement carefully. You must apply online or fax your documents.
VA Medical Center NC is recruiting for 1 MSA position at the Morehead City Community Based Outpatient Clinic and is responsible for checking patients in and out; verifying insurance and contact information; assisting patients with travel claims; and scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at the full performance level include, but are not limited to scheduling, canceling, re-scheduling patients appointments and/or consults; entering no-show information; monitoring the electronic wait list; and preparing for clinic visits. The Medical Support Assistant will provide customer service support for the Morehead City Eye Clinic by greeting patients and visitors, gathering information, answering the phone, referring Veterans to appropriate personnel, and other duties related to the work of the clinic. The incumbent will follow up on inquiries from Veteran patients regarding orders placed on their behalf for equipment, supplies, and/or blind aids and communicate with the patients regarding the status of their orders. The MSA will also provide support for the Eye Clinic providers by assisting in obtaining patients past/present history and chief complaint (both ocular and general), family history, and current eye medications corneal curvature measurement (keratometry) readings, manual and/or automated; Under the supervision of a physician and /or technician the incumbent provides direct patient care in the form of changing eye dressings, instillation of eye drops ointments, oral medications, assists in surgical procedures, assist in contact lens fitting etc. Incumbent also will be assisting the providers by performing various eye testing including Visual Field testing, Acuity testing, and Ophthalmology Imaging as instructed by the providers. The incumbent is also responsible for delivering patient health education and care. The incumbent maintains all stock levels of ophthalmic medications, supplies and equipment necessary for the function of the clinic & OR, assists the physician in ordering new instruments, monitors and maintains the clinic refrigerator in accordance with VA and JCAHO requirements.
QUALIFICATIONS REQUIRED:Back to top
Specialized Experience: You must possess at least one full year of specialized experience equivalent to a GS-04 level in duties such as coordinating patient appointments; compiling/tracking statistical information; entering/managing patient and program data, and assisting with preparation and management of the program's budget.
Education: Possess four (4) years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college or university. (TRANSCRIPT REQUIRED)
Combining Education and Experience: Equivalent combinations of successfully completed post-high education and experience may be used to meet total experience required at the GS-05 level.
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Applicants must, therefore, only report attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly.
*** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ****
CONDITIONS OF EMPLOYMENT:
(Failure to comply may be grounds for withdrawal of an offer of employment or dismissal after appointment)
- Applicants must meet any physical, language, license or degree requirements.
- Applicants must be citizens of the United States, and be at least 16 years of age as of the closing date.
- Applicants tentatively selected for certain designated positions may be subject to a random drug screening for illegal drug use. Applicants who refuse to be tested will be denied employment.
- New Appointees will be subject to a background investigation to determine suitability. Male applicants born after December 31, 1959, must certify at the time of appointment that they have registered with the Selective Service system or are exempt for having to do so under Selective Service law.
- Applicants must not be listed on the Department of Health and Human Services (DHHS) Office of Inspector General Sanctions database.
- Applicants selected for positions through this announcement may be subject to a one year probationary period.
- Public Law 95-201 requires that persons appointed to direct patient-care positions must possess the required basic proficiency in spoken and written English.
HOW YOU WILL BE EVALUATED:
Your application, resume, and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a performance based interview. In responding to the interview questions, you should be sure to cite specific examples of experience, explain what you did, and the outcome.