This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Bilingual Telephone Interviewer, GS-0303-03, HTC-SB-DEU-External *Amended

Department:Department Of Commerce

Agency:Bureau of the Census

Job Announcement Number:HTC-2013-0001

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$13.00 to $16.90 / Per Hour


Wednesday, January 16, 2013 to Thursday, April 18, 2013




Schedule A - Excepted Appointment - VAriable Work Schedule, Mixed Tour of Duty




MANY vacancies - Hagerstown, MD, USView Map


All qualified United States Citizens.
  • Applicant must be at least 18 years old, OR at least 16 years old and have graduated from high school or have a GED certificate or have completed a formal vocational training program.

    The Hagerstown Contact Center (HCC) is a component of the U.S. Census Bureau's National Processing Center (NPC), which is an ultramodern data processing facility featuring the latest in telecommunications and computer processing technologies to support the nation's economic and demographic indicators. HCC is one of the NPC's centers for collecting, capturing, and delivering timely, high-quality data products and services for surveys and censuses via computer-assisted telephone interviewing.

    This announcement is to inform the general public that the U.S. Census Bureau's Hagerstown Contact Center is offering testing  opportunities. The bilingual work sample and general knowledge test are used to build an inventory of qualified applicants for current and future needs for bilingual telephone interviewer positions. The application will be valid for 180 days (6 months), after which time the applicant will have to reapply to USAJOBS to remain in the active database (retain eligibility in the Standing Register).

    These positions are at the Hagerstown Contact Center (HCC), National Processing Center (NPC), U.S. Census Bureau, located at 1125 Opal Court, Hagerstown, Maryland.

    Tour of Duty: Variable Work Schedule, Shift is primarily evenings/weekends. A Mixed Tour of Duty will be utilized based on the needs of the organization and those selected may move from Intermittent to Part-time to Full-time as needed to accomplish the work. Applicants must sign a mixed tour of duty agreement.

  • Employees are paid 10% night differential for any hours worked between 6:00 p.m. and 6:00 a.m. Sunday differential applies.
  • A two-year probationary period will be required.
  • Relocation expenses will not be authorized.
  • Candidate must clear the fingerprint process and initiate the required background investigation prior to selection.
  • This vacancy announcement will be used to fill bilingual telephone interviewer positions using a registry of eligible applicants. Applicants will remain eligible for 6-months (180 days) at which time their name will be removed from the standing register of eligible candidates.

    • Must be a U.S. Citizen.
    • Must be suitable for Federal employment.
    • Must be registered with the Selective Service, if applicable (
    • If resume is incomplete, applicant may not be considered for this vacancy.
    • Must pass bilingual language work sample and a general knowledge test.


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    The incumbent telephones survey and census respondents to:

  • Explain the purpose of the survey or census.
  • Obtain and record data on prescribed questionnaires using computer terminals, ensuring accurate and complete answers to survey questions.
  • Review, complete, edit, or otherwise assist in clerical processing and/or data entry as needed.
  • Perform telephone interviewing activities in English and a second language. *Langauges include but are not limited to: Arabic, Cambodian, Chinese, French, German, Handi, Italian, Japanese, Koren, Portugese, Russian, Spanish, Tagalog, Urdi, and Vietnamese.

  • The incumbents receive extensive and detailed training on:

  • The telephone survey or census to which assigned.
  • The nature, scope, and objective of the project.
  • The specific procedures to be followed in conducting telephone interviews.
  • Special interviewing techniques to persuade reluctant respondents.


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    MINIMUM QUALIFICATION REQUIREMENTS:  Applicants qualify at the Grade 03 if they meet the minimum qualification requirement of six (6) months of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the Bilingual Telephone Interviewer.

    EDUCATION SUBSTITUTION FOR EXPERIENCE:  Successful completion of 1 full year (30 semester hours) of study above the high school level in an accredited college, university or business, secretarial, or technical school may be substituted for the required experience. Equivalent combinations of successfully completed post-high school education and work/volunteer experience may be used to meet the experience requirement.


    Applicants must meet all qualification requirements by the closing date of this announcement.

    Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management Qualification (OPM) Standards Handbook, which contains federal qualification standards. This handbook is available on OPM's website at:


    We will review applicant's resume, optional cover letter and supporting documentation and dates of employment (mm/dd/year) on the resume to determine if s/he meet the minimum qualifications for the position.

    Qualified candidates will be identified and they will be invited to take the basic knowledge assessment. In addition, written and verbal work samples are required to certify language skills.

    The Hagerstown Contact Center will contact applicants to schedule them for skill assessment/ bilingual language certification based on the hiring need at HCC.

    Sessions will be filled in the order that applications are received and in consideration of the bilingual hiring needs at HCC.

    Applicants who score 70 or higher on the basic knowledge assessment and who pass the bilingual work sample/language certification, will have their names placed on the standing register for bilingual telephone interviewer vacancies.

    Whenever vacancies exist or there are available positions, the best-qualified candidates will be identified for referral to the hiring manager and may be contacted for the next phase of the application process (fingerprinting and background check).

    How the applicant will be evaluated for preference eligibility:

    Applicants claiming veterans' preference must submit proof of veterans' preference entitlement (DD-214 - Member-4 copy). Preference eligibles with a service-connected disability of 10% or more must also submit a completed SF-15 with appropriate documentation as listed on the reverse of the SF-15. For more information, please go to

    To preview questions please click here.


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    Intermittent employment does not afford any employee benefits such as health and life insurance, unless the intermittent employment follows Federal employment in a covered position without a break in service of three days or more. Intermittent employees do not accure annual or sick leave.


    Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) candidates will be eligible if it is determined that they have exceeded the minimum qualifications for the position by attaining a rating of at least 85 out of 100. Information about CTAP/ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: CTAP/ICTAP applicants MUST submit the all of the following documents:
    1. A copy of the specific Reduction In Force (RIF) notice, written notice of applicant's expected separation or other documentation of priority consideration status;
    2. A copy of the applicant's latest SF-50 - noting current position, grade level, and duty location;
    3. A copy of applicant's last performance appraisal including their rating;
    4. Any documentation from the Federal agency that shows applicant's current promotion potential.

    The following links provide information on how applicants may be eligible for various hiring authorities:  

    *Special hiring authorities for veterans

    *Persons with disabilities


    The Department of Commerce provides reasonable accommodations to applicants with disabilities. If applicant needs a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Office via the Federal Relay Service, 1-812-218-3610.

    The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or any other non-merit factor.

    Employees who receive a buyout and subsequently return to positions in a federal agency within 5 years after the date of separation on which the payment is based, whether by reemployment or contracts for personal service, are generally obligated to repay the full amount of the buyout to the agency that paid it before the individual's first day of reemployment.


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    To apply online, applicant must complete and submit an application by accessing the USAJOBS website at Follow these steps to complete the online application:
  • Log into USAJOBS website ( and enter the job announcement number in the left hand box titled "What" and then click on the SEARCH JOBS button.
  • Click on blue job title link.
  • Select the blue "APPLY ONLINE" tab in the right-hand column.
  • Follow/complete the prompts to sign into an existing USAJOBS account or to create a new account.
  • The system will take you to the online occupational questionnaire, which is a required component of the application process.
  • Follow the instruction in the documents section of the application process (located at the end of the occupational questionnaire) for submitting all required documents.
  • To return to a saved application, log into your USAJOBS account at and click on "Application Status." Click on the position title, and then select "UPDATE APPLICATION" to continue.

    If an applicant has problems completing the on-line application, including problems submitting the supporting documents, please contact the Help Desk by e-mail at or by phone at 866-656-6831. The Help Desk is available Monday-Friday, 7:00 a.m. to 7:00 p.m. ET, excluding Federal Holidays. Applicants are strongly encouraged to submit their applications on-line using the application process outlined at While electronic applications are strongly encouraged, paper applications will also be accepted. Please contact the Human Resources Specialist identified in the vacancy announcement for details and instructions on the process for submitting a paper application.


    A complete application consists of the following:
    *Resume showing relevant experience; cover letter (optional), and responses to the online questionnaire.

  • Applicant's resume must indicate country of citizenship.
  • Male's born after 12/31/60 must indicate if they are registered for the Selective Service.
  • List education and work experience including the dates (mm/dd/yyyy) of each employment along with the number of hours worked per week.
  • For work in the Federal service, include grade level and dates held for each position.
  • The applicant's resume will be used to validate the responses to the on-line assessment questions. Target the resume to include job duties/responsibilities that showcase capabilities in relation to the advertised position.
  • *SF-50, "Notification of Personnel Action," if applicable, supporting eligibility based on prior Federal employment. Veterans' Preference documentation.

    If applicable, please indicate on your resume the type of veterans' preference you are claiming and provide the appropriate supporting documentation (DD-214 stating disposition of discharge or character of service, VA letter, SF-15 (revised December 2004 or later), etc.) to validate your claim. For more information regarding eligibility requirements, please go to:

    Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation, if applicable. See the "Other Information" section.

    * Education, if applicable. If using education substitution, applicant must submit a transcript (official or unofficial) or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. Education completed in foreign colleges or universities may be used to meet the requirements. If using foreign education to qualify, you must submit a certified evaluation of foreign equivalency to comparable U.S. education programs. Please refer to for more information.

    Special Hiring Authorities: For further information about special hiring authorities, please refer to Clink on the links at the bottom of the page to obtain detailed information on these hiring authorities:
    1) Individuals with Disabilities, 2) Veterans, 3) Students and Recent Graduates.

    Applicants are not required to submit official documents at this time; copies of the required documents are sufficient.

    Please follow the instructions provided in the How to Apply tab of this announcement for information on submitting required documents, such as: DD-214, SF-15, SF-50, transcripts, CTAP/ICTAP documents, etc.

    Failure to provide complete documentation may result in the applicant not receiving consideration for this position.


    Sharon Broughton
    Phone: 877-576-7740 (Option 4)
    Fax: 000-000-0000
    TDD: 812-218-3610
    Agency Information:
    1201 East 10th Street
    Building 66, Room 113
    Attn: Human Resources Branch - ECS
    Jeffersonville, IN
    Fax: 000-000-0000


    The Hagerstown Contact Center will contact qualified applicants to schedule them for the basic knowledge assessment and the bilingual work sample, which is the next step in the application process.

    By submitting an application, the applicant is certifying the accuracy of the information contained in the application. If the applicant makes a false statement in any part of the application, s/he may not be hired; s/he may be terminated after they begin work; or, s/he may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation.

    Applicants are required to submit official documentation prior to the effective date of this position. The agency will then verify the information provided on the application (i.e., degree, veterans' preference, disability, etc.).

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