This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Loan Servicing Assistant, GS-1101-7

Agency:Small Business Administration

Job Announcement Number:13-041-SM

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$43,208.00 to $56,174.00 / Per Year


Monday, January 14, 2013 to Tuesday, January 29, 2013




Full Time - Permanent




Few vacancies in the following location:
Santa Ana, CA United StatesView Map


US Citizens and Status Candidates



Become a part of an Agency that touches the lives of every American!  We are the U.S. Small Business Administration (SBA) and for over 50 years, we have successfully served the Nation’s small business owners.  Consider a career with SBA to help manage the credit and contracts for America’s small business during this new era of economic responsibility.  We recognize that small business is critical to our economic recovery and strength, to building America’s future, and to helping the United States compete in today’s global marketplace. We represent a highly skilled and motivated workforce and welcome those interested in furthering our mission. 

These positions are located in SBA's Office of Capital Access, Office of Financial Program Operations, National Disaster Loan Resolution Center, located in Santa Ana, CA.

    The incumbent serves as a Loan Servicing Assistant performing a variety of quasi-technical duties necessary to the servicing and/or collections of all types of SBA loans.  This position is perfect for new to experienced professionals seeking opportunities for professional development, goal-oriented projects and innovative and meaningful work.  The federal government offers generous health benefits, flexible work schedules and leave, and promotes work-life balance. This position may be the one for you if you possess excellent skills in analyzing financial data, problem solving, and teamwork skills to assist with our efforts to help Americans start, build, and grow businesses.


  • You must successfully complete a background investigation and credit check.
  • You must be a U.S. Citizen to apply for this position.
  • You may be subject to a one-year initial probationary period.


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You will assist Loan Specialists in carrying out some of the more progressive and complicated actions involved in servicing direct loans and assists the Loan Specialists in servicing a portfolio of disaster loans and analyze financial statements of SBA disaster loans which are, or could be considered potential problems; compare present with previous statements to determine trends in financial conditions and compliance with loan terms and conditions; and answer verbal & written requests from banks, borrowers and other financial institutions.


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GS-07:  To qualify at the GS-7 level, you must have one year of specialized experience equivalent to at least the GS-6 grade level in the federal service performing reviews for financial institutions and/or a variety of financing enterprises to assist in the processing, servicing and/or collection of commercial/business loans, including knowledge and experience with ascertaining the completeness and appropriateness of a requested action/change to the loan. 

Education cannot be substituted for experience for this position.


If you are applying for a special selection priority under SBA's Career Transition Assistance Plan (open to surplus SBA employees only) or the Interagency Career Transition Assistance Program (open to surplus and displaced Federal employees), submit the following proof of your eligibility:  Your reduction in force (RIF) separation notice, a Standard Form 50 reflecting your RIF separation, or notice of proposed removal for declining a directed reassignment or transfer of function to another commuting area.  Also submit a copy of your Notification of Personnel Action which shows the grade level, duty location and promotion potential of the career or career-conditional position from which you have been or will be separated, and a copy of your last performance rating of record.  To be found well-qualified for special selection priority by SBA, you must meet the minimum qualifications and receive at least 85 possible points for the quality ranking factors. 

The sensitivity level of the position also requires satisfactory completion of a background investigation after appointment. 

If you are a current Federal employee applying for promotion under SBA's Merit Promotion and Placement Plan, you must have completed a minimum of 52 weeks in positions not more than one grade lower than the position being filled.  You must meet this requirement by the closing date of this announcement.


For Delegated Examining (all US Citizens), your application will be evaluated under the Category Rating method based on your responses to the assessment questions. You will receive a score based on the responses to the assessment questions (to view the questions click here Online Questionnaire).  If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. If you meet basic requirements for the position, your application will be evaluated and placed into one of three categories:

1. Best-Qualified: highly proficient with an overall comprehensive level of knowledge, skills and abilities related to the job based on a complete review of experience, education, and training as described in an applicant's responses to the assessment questions and resume. 
2. Well-Qualified: competent in the position with an overall accomplished level of knowledge, skills, and abilities related to the job based on a complete review of experience, training, and education as applicable, as described in an applicant's responses to the assessment questions and resume. 
3. Qualified: an overall basic level of knowledge, skills, and abilities related to the job based on a complete review of experience, education, and training, as described in an applicant's responses to the assessment questions and resume. 

Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated.  Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.

Merit Promotion and Non-Competitive applicants will not be evaluated using Category Rating.  Applicants meeting basic qualification requirements will further be evaluated on the information provided in the Supplemental Questionnaire.  To preview this questionnaire, click on the following link  Online Questionnaire.  You will receive a numeric rating based on your responses to the questionnaire.

Quality Ranking Factors:

#1  Ability to perform a variety of servicing, collection and liquidation clerical duties such as data entry, preparing correspondence, filing, and researching and retrieving loan information.

#2  Ability to apply set of rules, regulation and guidelines;

#3  Ability to communicate orally to express complete ideas as they relate to consumer and commercial loans.

#4  Ability to communicate in writing.


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Working for SBA offers a number of really exciting benefits and flexibilities. To find out more about Federal benefit programs click here 


1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.  See

2. All qualification requirements must be met by the closing date of this announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review in our office, in other Federal agency personnel offices, and on OPM's web site at .

3.  You may be required to serve a one year probationary or trial period.



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To apply for this position, you must provide a complete Application Package which includes:

1. Your Résumé (your resume must contain exact dates and hours worked)

  • Name, address, telephone number, email address;
  • Supervisor's contact information, if applicable.  Indicate if you would prefer to be notified before your supervisor is contacted;
  • Job Title (if Federal Service, provide series and grade; if not GS pay plan, provide GS equivalent grade)
  • If qualifying based on paid/nonpaid experience:  provide related job experience including beginning and ending dates (mm/dd/yy to mm/dd/yy)

2. A complete Occupational Questionnaire

3. Additional Required Documents  All applicants are required to submit the following supporting document type(s):

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
   ·Cover Letter
   ·Other Veterans Document

The complete Application Package must be submitted by 11:59 PM (EST) on Tuesday, January 29, 2013.

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account.  Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
Note: To return to a previously Saved or Incomplete application you may use the following link:

To fax supporting documents you are unable to upload, complete this cover page using the following Vacancy ID 823564.  Fax your documents to 1-478-757-3144.

Applications will only be accepted online or by fax.   If you are unable to apply online:

1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire,
2. Print this 1203FX form to provide your response to the occupational questionnaire, and
3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.  The vacancy ID is 823564

If you need assistance applying online or by fax, please contact OPM at


In addition to the online application (resume and responses to the questionnaire), you are required to submit the following forms:

  • A copy of your SF-50, Notification of Personnel Action, showing 'Tenure' and "Position Occupied' (if applying under Merit Promotion/Non-Competitive)
  • If you are claiming 5-point veterans’ preference, you must submit a copy of your Discharge from Active Duty (DD-214 Member 4 copy) or Certificate of Release.  If you are claiming 10-point veterans’ preference, you must submit a copy of your DD-214 or Certificate of Release, an Application for 10-point Veterans’ Preference (SF-15) and the required documentation listed on the back of the SF-15 and an official statement, dated 1991 or later, from the Department of Veterans Affairs or any branch of the Armed Forces, certifying a service-connected disability.
  • To receive consideration for a special appointment authority (severely disabled, Peace Corps, ICTAP, VRA) you must submit all required documentation supporting your claim.



Stacy Moseley
Phone: (202)205-6793
Agency Information:
Small Business Administration
721 19th Street
Denver, CO


Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and or referral to the hiring official.  If further evaluation or interviews are required you will be contacted.  We expect to make a job offer within 40 days of the closing date of this announcement.  You will be notified through Application Manager of the outcome.

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