Skip to main content Skip to footer site map
This Position Is No Longer Available

Job Title:  Dispatcher
Department:  Department Of The Interior
Agency:  National Park Service
Job Announcement Number:  NY-LN-13-808716 DE

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$39,539.00 to $51,164.00 / Per Year
Friday, January 11, 2013 to Tuesday, January 22, 2013
Full Time - Permanent
Few vacancies in the following location:
Fort Wadsworth, NY United StatesView Map
United States Citizens


Experience your America, join the National Park Service

Become a part of our mission to unite our past, our cultures and our special places, to establish important connections to the present and build a rich and lasting legacy for future generations.

These positions are located in the Resource and Visitor Protection Divison of Gateway National Recreation Area located at Fort Wadsworth, Staten Island, New York. This announcement is recruiting for  permanent dispatchers at the GS-06 level with promotion to the GS-07 level (which is the full performance level of this position).

This is a Full Time Career Seasonal position that is Subject to Furlough annually and does not provide employment on a year-round basis. Seasonal employment is defined in 5 CFR 340.401 as annually recurring periods of work expected to last less than twelve (12) months during a calendar year. Career Seasonal employees are permanent and placed in a non-pay/non-duty status during the furlough period. Although the actual work schedule and period of furlough is contingent upon funding and operational needs, you will be required to work or be in a pay status for a minimum of 26 weeks (13 pay periods) and generally not more than a maximum of 50 weeks (25 pay periods) in a service year. Permanent Career Seasonal employees are generally eligible for retirement coverage (5 CFR 831), are eligible for health and Life Insurance (5 CFR 870 and 890), and earn leave while in a pay status (5 CFR 630). 

Note: This function has been reorganized and is now located at Fort Wadsworth, Staten Island, New York


WHO MAY APPLY:  U.S. Citizens or persons eligible for non-competitive appointment under special authorities.

Information on eligibility for special hiring authorities is available through the OPM Federal Hiring Flexibilities Resource Center web site at: 

The National Parks of New York Harbor include 10 national park system sites with 23 unique destinations in and around four of the five boroughs of New York City and northern New Jersey. Serviced area include Gateway National Recreation Area, Governors Island National Monument and the Statue of Liberty-Ellis Island, seven cultural and historic destinations in Manhattan – Castle Clinton National Monument, Federal Hall and General Grant, and Hamilton Grange National Memorial, Theodore Roosevelt National Historic Site, and the African Burial Ground National  - and the Saint Paul’s Church National Historic Site in Westchester County. The lower East Side Tenement Museum National Historic Site, and affiliated site, is also a park of the network. A variety of housing and amenities associated with a major metropolitan area are available.

Gateway NRA was established in 1972 as America’s first urban national park. Located in the heart of New York City, the park extends from Brooklyn and Queens, to Staten Island and Sandy Hook, New Jersey. Its 26,000 acres include a wildlife refuge, holly forest, ocean dunes and coastal uplands, to former military fortifications, New York City’s first municipal airport and the oldest lighthouse in America. Visitors enjoy ocean beaches, organized sports, fishing, hiking, bicycling, nature study and a chance to explore the area’s important cultural heritage.




  • U.S. Citizenship Required
  • Drug testing designated position
  • Background investigation
  • Incumbent is required to wear the NPS uniform
  • Weekend work, holidays and shift work is required


Back to top

Operates two way multi channel emergency communications radio system and law enforcement computer databases. Secures sensitive confidential law enforcement information. Prioritizes multiple radio and telephone traffic to support law enforcement operations. Completes and interprets electronic criminal history searches. Uses and maintains various office equipment and computer software programs. Operates NCIC computer system and multi channel emergency radio communication system. Disseminates accurate information, rules and regulation both orally and in writing. Communicates effectively through all available methods. Use of phone professionally to solve problems, gain information and to interact with visitors, local emergency response agencies and park staff. Provides general information, explains policies and regulations in stressful situations, and diffuses volatile or aggressive behavior. Directs staff and visitors during emergency situations. Resolves customer service complaints. Performs collection operations; sells/issues passess/ permits, maintatins and secures accountable stock.


Back to top

Applicants must possess one year of specialized experience equivalent to the GS-05 level in the Federal service.

Specialized experience is any experience that demonstrated the knowledge, skills and abilities to perform successfully the duties of a dispatcher. Examples of qualifying specialized experience for this position includes monitoring radio channels or alarms, providing information to visitors or serving as a point of contact for reporting emergency incidents or inquiring about park information. Additional examples of specialized experience include but are not limited to the following:Process incoming calls on a multi line phone system.

Operates and monitors visual surveillance system.

Broadcasts pertinent information to law enforcement personnel and employees in the field by a variety of communication methods.

Serves as visitor information source for questions after hours and when park  offices are closed.


Additional information on qualifying for Federal Jobs can be found at:

Substitutions for the Required Specialized Experience: You may also be able to meet the Specialized Experience requirements based on your education OR a combination of education and specialized experience as described in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's web site at

IMPORTANT - PLEASE NOTE: If you are using education or a combination of education and experience to qualify, you must document your education in your resume. In addition, you must submit a copy of your transcripts or a complete list of college courses taken that identifies for each course, the college or university, semester or quarter hours earned, grade received, and date completed. We cannot determine eligibility without this information. (A copy of your official transcripts may be required before entrance on duty, if selected).

All eligibility and qualification requirements must be met, and all application materials received by the closing date of this announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's web site at




CTAP/ICTAP: Qualified individuals applying based on special priority consideration rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must score high enough to be considered well-qualified (85) for the position to receive consideration for special priority selection. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible for this position and submit all the required documentation to support your eligibility under 5 CFR 330.605(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent Performance Rating and a copy of your most recent SF-50 noting current position, grade level, and duty location.


Once the application process is complete, a review of your application will be made to ensure that you meet all eligibility requirements including any special status or veterans preference claimed. A review will then be conducted of your responses and application materials to determine if you are qualified for this job. Finally, a review and comparison of the information in your resume and supporting documentation will be made to your responses in the occupational questionnaire. The rating you receive is based on your responses to the questionnaire and is a measure of the degree to which your background matches the knowledge, skills, and abilities required for this position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience your rating can and will be adjusted to more accurately reflect your abilities.  

Your qualifications will be evaluated based on the following factors:  

  • Skill in operating a multi channel emergency radio/telephone communications system.
  • Skill in using and maintaining various office equipment.
  • Communications Skills.

ALL US Citizens - Category Rating will be used for all Competitive Applicants: All eligible qualified applicants will be placed in one of three Quality Categories (Best Qualified, Well Qualified, or Qualified) based on your score.
Best Qualified: Those candidates who possess demonstrated ability that well exceeds the minimum qualifications of the position, including any selective factors and quality ranking factors. Candidates must score high enough to be considered highly proficient in requirements of the job and be able to perform effectively in the position.
Well Qualified: Those candidates who meet the minimum qualifications of the job including selective placement factors, score high enough to be considered proficient in most of the requirements of the position, and should be able to perform effectively with some additional training.
Qualified: Those candidates whose score reflects that they meet the minimum qualifications of the job including any selective placement factors required for the position.

Veterans Preference under Category Rating: Within these categories, applicants eligible for veterans preference are ranked in their appropriate categories without preference points but receive selection priority over non-veterans within their category. In addition, qualified preference eligibles with a compensable service-connected disability of at least ten percent (CP/CPS) are
moved to the highest (Best Qualified) category (except for scientific and professional positions at the GS-9 level or higher).

REQUIRED DOCUMENTATION FOR VETERANS: In order to receive consideration based on
military service you must submit all the supporting documentation required (DD-214, SF-15, VA letter, etc as applicable) to verify your eligibility and/or status. Additional information explaining what documentation is needed can be found at OPM's VetGuide website at:






Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating.


VETERANS PREFERENCE: Five points may be added to the eligible ratings of veterans who: Entered the military service prior to October 14, 1976; served on active duty during the Gulf War between August 2, 1990 and January 2, 1992, regardless of where the person served; or, served in a military action for which they received a campaign badge or expeditionary medal. Medal holders and Gulf War veterans must have served continuously for at least 24 months or the full period for which called or ordered to active duty. Ten points may be granted to the eligible ratings of disabled veterans; Purple Heart recipients; spouses or mothers of a 100 percent disabled veteran; or the widows, widowers, or mothers of a deceased veteran.


Back to top

The Federal government offers a number of exceptional benefits to its employees. The following Web address is provided for your reference to explore the major benefits offered to most Federal employees. This link provides and overview of the benefits currently offered to Federal employees.


If you use public transportation, a part of your transportation costs may be subsidized.


Occasional travel may be required.

Government housing may be provided based on availability.

Travel, transportation, and relocation expenses will be paid if the person selected for the position is from outside the local commuting area and is otherwise eligible for reimbursement of relocation expenses under the Federal Travel Regulations [such as current permanent Federal employees].



Back to top

To apply for this position, you must provide a complete Application Package which includes:

  • Your Resume, Curriculum Vitae, or any other written format you choose to describe your job related qualifications.
  • A complete Occupational Questionnaire
  • Supporting Documents required to verify qualifications, special status eligibility, veterans preference, etc. (such as college transcripts, DD-214, SF-15, VA letter, etc.).

Your complete Application Package must be submitted by: Tuesday, January 22, 2013

To begin the process, click the Apply Online button (you can either create a new account or log in to your existing USAJOBS account). Then follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit button at the end of the process.

You can also use Application Manager to track your progress to a Complete Application Package using the My Application Packages checklist and status displays in Application Manager. To return to Application Manager at any time, simply go to

You can chose to attach your USAJOBS resume and supporting documents (previously saved in USAJOBS) to the Application Package immediately after you click the Apply Online button or you can upload or fax your resume and supporting documents as described below.

If it is not possible for you to apply online, you can write your answers on paper and submit them via fax by following the steps below:

1. Print a copy of this job announcement and the on line questionnaire so that you can read the questions off line using the links below.

2. Obtain and print a copy of the OPM Form 1203-FX, which you will use to provide your answers. You can obtain the form by calling USAJOBS by Phone at (703) 724-1850 or by clicking on this link: 

Then obtain and print a copy of the on line questionnaire by clicking on this link: View Occupational Questionnaire

You will need to refer to them both (the printed copies of this announcement and the on line questionnaire) as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.

3. Submit the Form 1203-FX, your resume, and any supporting documents by fax using the instructions below.

To submit you application by Fax: If you are faxing a completed Form 1203-FX, do not use a separate cover page. Simply make sure that all six pages of the Form 1203-FX are on top of any other documents you are faxing. The fax number is 1-478-757-3144. Feed all documents into your fax machine top first so that we receive them right-side up.

You must submit all of your application package components to the Office of Personnel Management (OPM) at the above fax number so that they will be received by 11:59 p.m. Eastern Standard Time on the closing date of the announcement.

If you cannot submit all application materials online, you may submit some documents online and some documents off line. For example, you may be able to submit the questionnaire and resume online but do not have an electronic copy of your transcripts. In this case, you may submit the questionnaire and resume online and send the transcripts via fax to the Office of Personnel Management. If you are only submitting supporting documents see the Submitting Documents instruction below.



If you upload your documents using Application Manager, do not fax the same documents. To verify uploaded documents have been processed, please wait one hour to ensure they have cleared the virus scan. You can verify that your uploaded documents are attached to your application by checking the Details tab of your Application Manager account for this vacancy announcement. Your documents will display under the Details tab in the Document area.

Faxed documents will take 2-3 business days to process. To fax documents, you MUST use the special cover page. Print the pre-populated cover page on the upload documents screen of Application Manager. Or, you may click this link to print a copy of the cover page.

When faxing documents, follow the procedures outlined below.

  • Include the 8-character Vacancy Identification Number FT808716
  • Provide your Social Security Number and full name in the spaces provided or we will not be able to associate your document(s) with the rest of your application.
  • You may submit multiple documents for the same vacancy announcement using one cover page.
  • Fax your cover page and documents to 1-478-757-3144.

Faxed documents submitted with missing information will not be processed. The following will prevent your documents from being processed: Not using the special cover page mentioned above; Missing, incomplete, or invalid Vacancy Identification Number; Missing or incomplete Social Security Number or name.


NPNH Servicing HR Office
Phone: (718)354-4542
Agency Information:
National Parks of New York Harbor
National Parks of NY Harbor
Servicing Human Resources Office
210 New York Avenue
Staten Island, NY


Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and or referral to the hiring official. If further evaluation or interviews are required you will be contacted.

To preview the occupational assessment questions click on the following link: View Assessment Questions





Back to top
EEO Policy Statement | Reasonable Accommodation Policy Statement | Veterans Information | Legal and Regulatory Guidance