To qualify at the GS-13 level, applicants must possess one year of specialized experience directly related to the position for which you are applying equivalent to the GS-12 level. See Qualification Standard website. Specialized experience is experience that includes the following:
- Experience overseeing a geographically disperse enterprise wide personal computer (client system engineering) environment, including hardware, software and customer support.
- Experience managing or directing the maintenance, security, enhancements, and development of new web based sites and applications, including Microsoft SharePoint solutions.
- Experience managing or directing the activities of subordinates or contractor personnel in the performance of IT support services.
- Experience serving as an IT project manager, coordinating resources, analyzing business and system requirements, providing technical direction, and monitoring and reporting the status of projects.
Applicants must also have IT-related experience demonstrating each of the four competencies listed below:
1. Attention to Detail -Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
TIME IN GRADE REQUIREMENT (TIG): Current federal employees applying for a promotion opportunity must meet TIG requirements with 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. This requirement must be met within 30 days of the closing data of this announcement.
HOW YOU WILL BE EVALUATED:
Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills, and abilities required for this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have exaggerated or failed to include your qualifications and/or experience, your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating.
You will be evaluated on the vacancy related questions that were designed to assess your overall possession of the following competencies, knowledge, skill, and abilities.
To preview questions please click here.
- Mastery of advanced Information Technology principles, methods, standards, and practices required to develop and interpret policies, procedures, and strategies for systems planning and delivery of information technology services.
- Knowledge of procurement policies and procedures in order to serve as a Federal COR over contract/tasks.
- Mastery of project management principles, methods, and practices in order to serve as project manager for installation, configuration, testing, implementation, maintenance, and enhancements to NETL desktop systems, and NETL helpdesk support services.
- Mastery of the knowledge of Federal or similar commercial IT infrastructure, security requirements, and information assurance policies, standards, and guidelines to ensure their rigorous application in the performance of customer support assignments.
- Knowledge of customer support principles, concepts, methods, and standards as well as service performance requirements, i.e., Service Level Agreements (SLA).
- Skills in Web-based information services and E-Government operations required to evaluate, recommend, plan, coordinate, implement, install, maintain, and administer web-based systems, services, research tools, and e-Government operations.
- Skill in interpersonal communications both orally and in writing to communicate complex technical requirements to non-technical personnel, to report on and respond to customer requests, develop technical presentations, and communicate technical direction to contractor staff.