This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Healthcare Education Specialist

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:LP-13-DIw-815772

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$96,867.00 to $125,926.00 / Per Year

OPEN PERIOD:

Wednesday, January 09, 2013 to Tuesday, January 15, 2013

SERIES & GRADE:

GS-1701-13

POSITION INFORMATION:

Full Time - Permanent

DUTY LOCATIONS:

1 vacancy in the following location:
Palo Alto, CA United StatesView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

VacancyID: 815772 

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who serve our country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service.

If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence (“I CARE”).

America's Veterans need you!

To find out more, go to http://www.va.gov/jobs/.

KEY REQUIREMENTS

  • You must be a U.S. citizen to apply for this job.
  • Subject to a background/suitability investigation.

DUTIES:

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Location: This position is located in the Office of Education under the Director’s Office at the VA Palo Alto Healthcare System (VAPAHCS) in Palo Alto, CA.

 

Major duties and responsibilities include:

The incumbent serves as the Designated Learning Officer (DLO) reporting directly to the Learning Resource Officer (LRO) responsible for coordinating the overall learning and education activities and career development activities at VAPAHCS as well as linking local activities and employing a variety of techniques to assess, analyze and verify training needs and establishes long and short range goals to meet identified needs and foster the concept of the VA as a learning organization.  Major Duties include but are not limited to:

 

·         Coordinate the conception, design, development, implementation and evaluation of the facility learning programs.

·         Ensure alignment with the overall organizational mission and vision for the future.

·         Develop and maintain a core education and training program through the provision of programs that address the facility.

·         Serve as a resource and advisor to both clinical and administrative staff in the development and review of training and education plans and strategies.

·         Provide overall coordination and integration between and among all services and program in delivering cost effective, customer driven training, education and staff career development.

·         Employ a wide variety of teaching methods ranging from the traditional classroom setting to self-directe3d, learner-centered techniques.

·         Develop and maintain a system for tracking educational activities, attendance and participant satisfaction to ensure cost-effective programs, the best use of resources to meet or exceed performance measures.

·         Support, facilitate and ensure continuing education policies and programs to promote the continuing professional competence of facility staff including cross-service educational programs of general interest.

·         Serve in a leadership role in regard to national performance measures related to education and training, customer service, employee satisfaction and patient health education.

·         Identify and advocate for the resources to maintain and enhance both the clinical and the non-clinical learning environments.

·         Educate facility leadership in regards to new learning techniques, theories and technologies and ensure the leaders of service-level staff development and clinical training program have appropriate access to facility leadership.

·         Responsible for facility performance monitors and measures related to Learning Organizations and other educational endeavors.

 

**A ONE TIME LUMP SUM 5K RECRUITMENT/RELOCATION INCENTIVE IS AUTHORIZED**

***RECRUITMENT/RELOCATION EXPENSES ARE NOT AUTHORIZED***

 

Work Schedule: Monday – Friday 8:00am – 4:30pm

Location: This position is located in the Chief of Staff Service, Office of Education Section at the VA Palo Alto Healthcare System (VAPAHCS) in Palo Alto, CA.


QUALIFICATIONS REQUIRED:

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MINIMUM QUALIFICATIONS

You must possess successful completion of a degree that included or was supplemented by a major study in education or in a subject-matter field appropriate to the position. (TRANSCRIPT REQUIRED)

 

OR

 

You must possess a combination of education and experience; specifically courses equivalent to a major in education, or in a subject-matter field appropriate to the position, plus appropriate experience or additional course work that provided knowledge comparable to that normally acquired through the successful completion of the 4-year course of study in education or in a subject-matter field appropriate to the position. (TRANSCRIPT REQUIRED)

 

PLUS

ADDITIONAL QUALIFICATIONS

You must have specialized experience and/or education directly related to this position, which has equipped you with the particular knowledge, skills, and abilities to successfully perform the assigned duties. When answering the questionnaire, remember that your experience and/or education is subject to verification by investigation. You must show this experience in your resume/application, you may be asked to provide specific examples or documentation of experience or response by a practical demonstration of your claimed ability to perform a task. 

One (1) full year of specialized experience that equipped you with the particular knowledge, skills, and abilities to perform the duties of this position successfully that is equivalent to at least the next lower grade level in the Federal service. Specialized experience includes: developing and maintaining core education and training programs and a system for tracking educational activities, attendance and participant satisfaction; serving as a resource and advisor to both clinical and administrative staff in the development and review of training and education plans and strategies; employing a wide variety of teaching methods ranging from the traditional classroom setting to self-directed, learner-centered techniques; identifying and advocating for resources to maintain and enhance both clinical and non-clinical learning environments; serving as the primary educational liaison; and ensuring facility performance monitors and measures related to learning organizations and other educational endeavors are met.

 

A full year of work is considered to be 35-40 hours of work per week.  Part-time experience will be credited on the basis of time actually spent in appropriate activities.  Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

 

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics as part of the assessment questionnaire for this position:

1.    ABILITY TO ASSESS/DESIGN/IMPLEMENT AND EVALUATED EDUCATIONAL PRODUCTS/SERVICES/ACTIVITIES

2.    ABILITY TO ASSIST IN THE PLANNING, DEVELOPMENT AND DELIVERY OF LEARNING INTERVENTIONS

3.    SKILL IN CUSTOMER SERVICE AND CLIENT RELATIONS

4.    ABILITY TO COMMUNICATE ORALLY AND IN WRITING IN A VARIETY OF SETTINGS

5.    ABILITY TO DEVELOP PROJECT BUDGETS AND MONITOR PROGRAMS

 

PHYSICAL REQUIREMENTS:

The work is primarily sedentary, although some slight physical effort may be required.  There may be some walking, standing, bending, carrying of light items.  Fieldwork may involve traveling to interviews, meetings and sources of information.

 

Work is typically performed in an adequately lighted and climate controlled office.  May require occasional travel.

 

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/qualifications.

 

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.  WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.  If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

 


APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.  Please refer to this checklist to ensure proper accreditation and for foreign education requirements.

Veteran's Preference:

When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability.  If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.

Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed " SF15, "Application for 10-Point Veteran Preference ," (go to http://www.opm.gov/forms/pdf_fill/SF15.pdf) and required documentation with your application materials. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx.

 

HOW YOU WILL BE EVALUATED:

Applicants will be ranked based on four quality groups, as follows:

  • Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
  • Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
  • Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
  • Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group.  Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group.  The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview.  The remaining groups may be referred based on the number of applicants available.


BENEFITS:

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VA offers a comprehensive benefits package.  This link provides an overview of the benefits currently offered:  http://www.va.gov/jobs/job_benefits/benefits.asp.

The Federal Government has special appointing authorities for persons with qualifying disabilities  (go to http://www.opm.gov/disability/peoplewithdisabilities.asp).   For additional information on these, and other special appointing authorities, refer to this checklist or contact the hiring Human Resources Management Service at: 3801 Miranda Avenue
Palo Alto, CA 94304



OTHER INFORMATION:

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/ctap/index.asp.   

VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

You may be required to serve a probationary period.



HOW TO APPLY:

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To apply for this position, you must provide a complete application (See "Required Documents" section below).  The complete Application package must be submitted by 11:59 PM (EST) on Tuesday, January 15, 2013.

To begin the process, click the Apply Online button on the right side of this screen to create an account or log in to your existing USAJOBS account.  Be sure to upload the required documents before you submit your application.  Please ensure you click the Submit My Answers button at the end of the process.  Mailed/emailed applications will not be accepted.

Note: To change or update your application, simply reapply through My USAJOBS, before the closing date.  To check the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), select Application Status and click on the more information link under the application status for this position.

If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the occupational questionnaire: http://www.opm.gov/forms/pdf_fill/OPM1203fx.pdf .
  3. Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.
  4. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents you are unable to upload:

  1. Complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID: 815772.  You must use this fax cover sheet in order for your documents to be matched with your online application.
  2. Fax your documents to (478)757-3144.


REQUIRED DOCUMENTS:

The following documents are required:

  1. Resume
  2. Responses to the Occupational Questionnaire
  3. Other documents - Use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), ICTAP/CTAP documentation (for well-qualified, displaced Federal employees), or documentation to support Veterans Preference claims.  You will not be contacted for additional information.

AGENCY CONTACT INFO:

VHA NATIONWIDE - LA
Phone: (501)257-4134
Fax: (478)757-3144
Email: VAJOBS.DEU@VA.GOV
Agency Information:
PALO ALTO
PLEASE DO NOT MAIL/E-MAIL APPLICATIONS
APPLY ONLINE wwwusajobsopmgov OR
FAX ONLY, CA
90073 Fax: (478)757-3144

WHAT TO EXPECT NEXT:

After the vacancy announcement closes and a referral certificate is issued, an electronic notification letter - or e-mail - will be sent to applicants who provide an e-mail address.  Otherwise, you will receive a notification letter via the U.S. Postal Service within 2 to 4 weeks.

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Job Announcement Number:

LP-13-DIw-815772

Control Number:

334843800