This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Information Technology Specialist (Network Services)

Department:Department Of Energy

Agency:Western Area Power Administration

Job Announcement Number:WAPA-13-DE-169

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$58,715.00 to $108,791.00 / Per Year


Wednesday, January 02, 2013 to Tuesday, January 15, 2013




Full-Time - Permanent




1 vacancy in the following location:
Phoenix, AZ, USView Map


This position is open to all U.S. citizens.


Western Area Power Administration - Serving the West with Federal Hydropower. We offer career opportunities in a fast-paced, dynamic electric utility industry. We market federally produced hydropower from more than 50 powerplants across the central and western United States and operate and maintain over 17,000 miles of high-voltage transmission lines. The Western Area Power Administration is one of four power marketing administrations within the Department of Energy .

This position is advertised under WAPA-13-MP-169 and WAPA-13-DE-169. If you are a current federal employee, eligible for reinstatement, or eligible under a special appointing authority, you may apply under either announcement or both. If you do not meet these conditions, you must apply under WAPA-13-DE-169. (See Frequently Asked Questions for more information).

Where would I be working?

Western Area Power Administration 

Desert Southwest Region

Information Technology Support, System Support (G2200)

615 S. 43rd Avenue

Phoenix, AZ  85009

Find out more about living conditions at this duty station.

Relocation expenses may be paid, at the discretion of the agency, according to Federal Travel Regulation policy and/or budget.


  • You must be a U.S. citizen.
  • Generally, male applicants must be registered with Selective Service.


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Provides industry insight and works in conjunction with other personnel to design and support networks to meet customer needs.  Ensures efficient and effective operation of local and Western LANs/MANs/WANs through administration software, management software, and technical monitoring.  Provides for network systems and data/VOIP/video communications maintenance.  Gathers customer requirements, analyzes current systems and new technologies to provide recommendations to customers.  Provides support for real-time environment.


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You must meet all the qualification and eligibility requirements for the position by the closing date of the announcement. You may review the qualification requirements here. If you are qualifying based on experience, you must have served at least one year working in a job that required specialized experience. 

Specialized experience at all grade levels includes:  Installing, configuring, and maintaining Cisco network and/or security equipment.  Experience in documenting network designs using Visio and other Microsoft Office applications.  Experience in analyzing problems, gathering information, and recognizing solutions.  Experience in a personal computer related field such as desktop support that demonstrates familiarity with the operation as it relates to networking. 

Also, to qualify at the GS-11 level you must have one year of specialized experience that is comparable in level, difficulty and responsibility to at least that of the GS-09 in the Federal Service.  Specialized experience includes: Interpreting data, recommending the methods and techniques used, suggesting new techniques, recommending criteria.  Ability to interpret and analyzed packet captures.  Understanding of the Open System Interconnection (OSI) model.  Understanding of OSI Layers 1 and 2 cable plant systems and cross connect methodology.  Understanding of the following tools:  Fluke OptiView, SolarWinds Orion, CiscoWorks, access control lists.  Familiarity with wireless networking technology.  Aruba Systems knowledge.

To qualify at the GS-12 level you must have one year of specialized experience that is comparable in level, difficulty and responsibility to at least that of the GS-11 in the Federal Service.  Specialized experience includes:  Ability to make many decisions concerning such things as the interpreting of considerable data, planning of work, or refining the methods and techniques used or originating new techniques, establishing criteria, or developing new information.  Knowledge of BGP and EIGRP routing protocols.

To qualify at the GS-13 level you must have one year of specialized experience that is comparable in level, difficulty and responsibility to at least that of the GS-12 in the Federal Service.  Specialized experience includes: Ability to lead networking teams in carrying out complex projects, operations, or procedures.  Technical expert in the area of data/VOIP/video communications and network technology.  Ability to design network systems based on user requirements and past experience.


This position may require overnight travel of 2 days per month.

The employee is expected to be in an on-call status on a rotational basis. While in an on-call status, the employee is required to carry an electronic paging device and will remain within one-half hour travel time of their primary place of residence and will sustain themselves in an able- to- respond- and- perform- work condition.

If selection is made at a lower grade, promotion up to the full performance level may be made without further competition. However, promotion(s) will depend on the performance of the incumbent and are not guaranteed.

If selected, you may be required to serve a one-year probationary period.

If selected for this position, your appointment is contingent upon completion of OF-306, Declaration for Federal Employment, during the pre-employment process.

If selected, you will be required to complete a questionnaire and are subject to a criminal background check to determine suitability for Federal employment before appointment.

To be eligible, male applicants born after December 31, 1959, must certify upon appointment that they have registered with the Selective Service System, or that they are exempt from registration requirements.

Western Area Power Administration is an E-Verify Participant.


You will be rated based on your experience, education, and/or training as it relates to the position being filled using Category Rating and Selection Procedures. If you meet the minimum qualification standards for the position you will be further evaluated based on your self-assessment and/or panel rating. If qualified, your rating will be based on an evaluation of the quality and extent of your experience, education, and training, in relation to the job requirements. Your responses to the questions will affect your eligibility and ranking. We will verify your answers to questions about your qualifications using your resume. If the information in your application package does not support your self-assessment ratings, your score may be adjusted, or you may be rated ineligible. Qualified candidates will then be placed for selection consideration into one of the 3 categories described below: 1 - Best Qualified Category. You must meet the qualification and eligibility requirements and be highly proficient in all the requirements of the job. 2 - Highly Qualified Category. You must meet the qualification and eligibility requirements and be proficient in most of the requirements of the job. 3 - Qualified Category. You must meet the qualification and eligibility requirements as listed in this announcement. Veteran's preference will be applied. Within each quality category, preference eligibles shall be listed ahead of individuals who are not preference eligibles.

Selecting Official may check references on those applicants referred for consideration.

To preview questions please click here.


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You will receive paid annual leave and sick leave. You will be eligible for health insurance, life insurance, retirement, and long term care insurance. Flexible work schedules and health & wellness programs are also offered. Benefits may vary depending on the type of appointment. More information on Federal benefits is available here.


Equal Employment Opportunity Policy We will select candidates based on merit and qualifications, without regard to race, color, religion, sex, national origin, prior participation in EEO activities, age, nondisqualifying disability, or sexual orientation. THE FEDERAL GOVERNMENT IS AN EQUAL OPPORTUNITY EMPLOYER. Privacy Policy The application contains information subject to the Privacy Act (P.L. 93-579, 5 USC 552a). We use this information to determine qualifications for employment, as authorized under Title 5, USC, Section 3302 and 3361.


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You must submit your application on line BEFORE 11:59 P.M. EST on the closing date of this announcement. All supplemental documentation must be uploaded by the closing date of the announcement.

Western Area Power Administration uses a 4-Step application process:

1. REGISTER (ON-LINE) You must create a USAJOBS user account in order to apply. When you select the "Apply On-line" button on this page, you will be taken directly to this registration section. If you have already registered, simply log in with your user name and password.

2. RESUME (ON-LINE) You must enter your resume on-line or you will not be considered. Create your resume using the USAJOBS' Resume Builder, which allows you to create a uniform resume that provides all of the information required by government agencies. Your registration information and resume will automatically be transferred to the system used by DOE. Attachments cannot be used in place of your USAJOBS resume.

3. RESPOND TO QUESTIONS (ON-LINE) The first time you apply, you will be asked several general questions before proceeding to the assessment questions for the vacancy you have selected. If you have applied before, you will be given the option either to update the general information, or to proceed directly to the assessment questions. Respond online to the application questions.

4. UPLOAD SUPPLEMENTAL DOCUMENTATION (ON-LINE) You must upload any supplemental documentation requested in the following Required Documents section. Supplemental materials must be uploaded by the closing date of the announcement. Click Finished. If you have successfully submitted your on-line application, you will see a screen telling you that your application has been sent. If you do not see these words, you have not successfully completed your application. If you wish to edit your application, you may return to USAJOBS and re-apply; previous responses will be saved and can be updated. Be sure to click Finished and look for the screen indicating your application was sent. You may edit your information until 11:59 P.M. EST of the announcement close date. Please note that Western will NOT accept documents submitted by email, fax, mail or hand-carried.

Additional Information

Help with the online application process is available here. If you are unable to apply online, you may request alternate pplication procedures. To do so, you must contact the employing office at the address shown above at least two working days prior to the closing date. Western provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the contact shown above. You may also contact us via text telephone (TTY) at 1-877-269-9877. The decision to grant reasonable accommodation is on a case-by-case basis. For more information, see Frequently Asked Questions.


It is the applicant's responsibility to upload documentation/proof of claimed qualifications, education (transcripts), veterans' preference (DD-214, SF-15, VA Letter). Failure to upload the required documentation by 11:59 P.M. EST on the closing date of the announcement will result in loss of consideration. Please see listed documents below.

EDUCATION: All applicants (including DOE Employees) are required to upload unofficial documentation/ transcripts that support your qualifications if you are applying for a position and using education as the basis for your qualification OR if you are applying for a professional position that requires specific coursework or a degree. In all cases, the documentation must be from an accredited institution. A copy of your diploma is not sufficient documentation.

VETERANS: Individuals who are preference eligibles or who have been separated from the armed forces under honorable conditions after 3 years or more of continuous active service must upload a copy of your DD-214, Certificate of Release or Discharge from Active Duty, which indicates your nature of discharge. If you are applying as a disabled veteran, in addition to the DD-214, you must upload a copy of your letter from either the Department of Defense or the Department of Veterans Affairs that officially documents your disability, if any. You can find additional information on veteran's preference in the VetGuide.

CTAP Eligible : Surplus or Displaced Federal Employees in the Department of Energy may be entitled to selection priority. Applicants must meet the requirements described, and upload all necessary forms to ensure consideration.

ICTAP Eligible: Surplus or Displaced Federal Employees outside the Department of Energy may be entitled to receive special selection priority. Applicants must meet the requirements described, and upload all necessary forms to ensure consideration.


Susan Cunningham
Phone: 720-962-7112
Fax: 000-000-0000
TDD: 877-269-9877
Agency Information:
Western Area Power Administration
12155 West Alameda Parkway
Lakewood, CO
Fax: 000-000-0000


We will evaluate your qualifications and determine your ranking. To check your application status, log on to the USAJOBS web-site, click the "My Account" tab, and "Application Status". We will update your status when changes are made. The best qualified candidates will be referred to the selecting official for further consideration. We expect to make a selection within 80 calendar days from the closing date of this announcement.

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