This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medical Support Assistant (Office Automation)

Department:Department of the Army

Agency:U.S. Army Medical Command

Job Announcement Number:WTEW12271465814784D

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$28,566.00 to $37,133.00 / Per Year

OPEN PERIOD:

Monday, December 31, 2012 to Monday, January 14, 2013

SERIES & GRADE:

GS-0679-04

POSITION INFORMATION:

Full Time - Permanent

DUTY LOCATIONS:

1 vacancy in the following location:
Tripler Army Medical Center, HI United StatesView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

Civilian employees serve a vital role in supporting the Army mission.  They provide the skills that are not readily available in the military, but crucial to support military operations.  The Army integrates the talents and skills of its military and civilian members to form a Total Army.

About the Position:
Salary includes applicable locality pay or adjustment.

Currently authorized 12.25% Cost of Living Allowance; COLA is always subject to change without advance notice.

Permanent change of station (PCS) expenses are not authorized.

Defense National Relocation Program will not be authorized.Who May Apply: US Citizens

KEY REQUIREMENTS

  • Immunization screening is required.
  • Personnel security investigation is required.
  • Mandatory seasonal influenza vaccination required.
  • This position requires a qualified typist (typing speed of at least 40 wpm)

DUTIES:

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Perform a variety of receptionist and other clerical duties in support of patient care and treatment in a Medical Treatment Facility; may work primarily as an appointments clerk or as a receptionist, or perform a combination of these duties. May be required to fill in for a clinic/section other than the one assigned to cover short term staffing shortages.

Receive visitors and telephone calls; relay incoming calls and messages to the staff.   Follow established office procedures for referring patients with emergencies and walk-in patients for treatment.

Screen patients to determine purpose of visit; check eligibility for treatment; explain appointment procedures and priority of treatment.   Schedule and coordinate appointments for patients.

Obtain, review and update medical records of patients prior to appointment; assemble records in accordance with regulations.   File results of lab tests, x-rays, EKGs, etc., in the medical records.   Enter various physician orders on charts, identifying a variety of chemical compounds, symbols, and abbreviations, comprising medical orders.

Keep time and attendance records for the clinic/department.   Compile data for various reports; prepare release of information for patients; provide clinic orientation to Red Cross volunteers, newly assigned personnel and other ancillary service personnel. 

Serve as primary point of contact with patient to determine if they have third party insurance.   Ensure proper forms are initiated and signed.

Code diseases, injuries, diagnoses and procedures for every patient.   Use references such as the International Classification of Diseases, American Medical Association Current Procedural Terminology, Physicians Desk Reference, etc.   Ensure coding is performed in a manner which allows input of data into computerized system.

Use Automated Data System (ADS) and Composite Health Care System (CHCS) computer systems in performance of duties.

 

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QUALIFICATIONS REQUIRED:

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General experience: To Qualify applicants must possess one year of general experience.  General experience is defined as experience performing progressively responsible clerical, office or other work related to recordkeeping, clerical or administrative support, scheduling appointments, maintaining files, responding to visitors and calls, and using a personal computer and office automation software programs. 

You will be evaluated on the basis of your level of competency (knowledge, skills, abilities)in the following areas:

  • Skill in applying clerical and administration procedures and processes
  • Skill in applying standarized services and precedures of a health facility
  • Skill in using automated data entry and information processing systems
  • Ability to communicate orally        


Substitution of education for experience:  

Completion of 2 full years of education above the high school level from an accredited business, secretarial or technical school, junior college, college or university, may substitute for general experience. (You must provide copies of your transcripts.)

OR

Combination of education and experience:  

Combinations of successfully completed education and specialized experience described above may be used to meet total qualification requirements at the GS-04 level.(You must provide copies of your transcripts.)

 

NOTE:   Foreign education must be evaluated for U.S. equivalency.

If using education to substitute for, or in combination with, experience, you MUST submit a copy of your transcript(s) for verification of your courses and level of courses.

Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at - http://www.opm.gov/qualifications and
http://www.ed.gov/admins/finaid/accred/index.html

Foreign education must be evaluated for U.S. equivalency in order to be considered for this position. Please include this information in your resume.

Other Requirements:
Click
here for more information.

Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.

You will be required to provide proof of U.S. Citizenship.

One year trial/probationary period may be required.

Direct Deposit of Pay is Required.

 


 

HOW YOU WILL BE EVALUATED:

Your application package (resume, supporting documents, and responses to the questionnaire) will be reviewed to verify that you meet the basic eligibility and qualification requirements.  Your responses to the questionnaire will be used to evaluate your relevant personal, educational, and work experiences. Only the most recently submitted resume will be considered.

Basis for RatingQualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category.

Interagency Career Transition Assistance Program (ICTAP).  The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies.  If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if:  1) this vacancy is within your ICTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy.  Well-qualified is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position. Under competitive delegated examining, an ICTAP eligible will be considered well-qualified if they attain an eligibility rating of 90 or higher, not including points for veterans' preference. You must provide proof of eligibility with your application to receive selection priority.  Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form.  Information about ICTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/ctap/index.asp

 


BENEFITS:

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The Department of Defense offers excellent benefits programs some of which may include:

  • Comprehensive health and life insurance
  • Competitive salaries
  • Generous retirement programs
  • Paid holidays, sick leave, and vacation time
  • Flexible work environment to include use of Telework and alternate work schedules
  • Paid employment related training and education
  • Possible student loan repayment
  • Payment of licenses, certification, and academic degrees as applicable
  • Bonuses, incentives, and awards as appropriate for the job.


  • OTHER INFORMATION:

    • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.

    • The Department of Defense (DoD) policy on employment of annuitants will be used in determining eligibility of annuitants. The DoD policy is available at

    http://www.dtic.mil/whs/directives/corres/pdf/1400.25-V300.pdf

     

    • In accordance with section 9902(h) of title 5, United States Code, annuitants reemployed in the Department of Defense shall receive full annuity and salary upon appointment. They shall not be eligible for retirement contributions, participation in the Thrift Savings Plan, or a supplemental or redetermined annuity for the reemployment period. Discontinued service retirement annuitants (i.e. retired under section 8336(d)(1) or 8416(b)(1)(A) of title 5, United States Code) appointed to the Department of Defense may elect to be subject to retirement provisions of the new appointment as appropriate. (See DoD instructions 1400.25, Volume 300, at http://www.dtic.mil/whs/directives.)

    • Multiple positions may be filled from this announcement.



    HOW TO APPLY:

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    To apply for this position, you must provide a complete Application Package which includes:

    1. Your resume: If you submit a resume with inappropriate material e.g. photos, you will not be considered for this vacancy. Your resume may be submitted in any format. For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). Resumes that do not contain this information will be marked as insufficient and applicants may not receive consideration for this position.
    2. Your responses to the questionnaire
    3. Additional required documents (see Required Documents section below)

    The complete Application Package must be submitted by 11:59 PM (EST) on Monday, January 14, 2013.

    To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account.  Follow the prompts to complete the questionnaire. Please ensure you click the Submit My Answers button at the end of the process. 
    To fax supporting documents you are unable to upload, complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID814764.  Fax your documents to 1-478-757-3144.

    If you cannot apply online, you will need to provide the same information obtained in the online process.  You will need three documents to complete this process:  the Occupational Questionnaire, the scan response form, U.S. Office of Personnel Management Occupational Questionnaire (OPM Form 1203-FX), and a separate document described in item #3. below. 

    1. Download the scan response form, OPM Form 1203-FX, from http://www.opm.gov/forms/pdf_fill/OPM1203fx.pdf.

    2. View Occupational Questionnaire.  Use this information to guide you in completing the OPM Form 1203-FX.  Note that you may be instructed to leave some responses blank on the scan response form.

    3.  On a separate document, please identify which position(s) on your resume (include title, organization, and employment dates) support any response of “E” ("I am considered an expert in performing this task...."). 

    4. Fax the completed OPM Form 1203-FX, along with your required and supporting documents, to 1-478-757-3144. Your OPM Form 1203-FX will serve as a cover page for your fax transmission.

    PLEASE NOTE: The numbering on the OPM Form 1203-FX will not match the Occupational Questionnaire.  Section 25 of the OPM Form 1203-FX continuously numbers from number one, while the Questionnaire starts each section of questions with number one.  When entering your responses please continue regardless of number sequence.  This issue has been identified and will be resolved as soon as possible.

    It is your responsibility to verify that information entered, uploaded, or faxed (i.e., resume) is complete, accurate, and submitted by the closing date.  Uploaded documents may take up to one hour to clear the virus scan.  Faxed documents must be completely transmitted by 11:59p.m. Eastern Standard Time on the closing date of the announcement.

    The Department of the Army provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the servicing civilian personnel unit. Requests for reasonable accommodation are made on a case-by-case basis.



    REQUIRED DOCUMENTS:

    The following documents are required:

    • Resume: If you submit a resume with inappropriate material e.g. photos, you will not be considered for this vacancy. Your resume may be submitted in any format. For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). Resumes that do not contain this information will be marked as insufficient and applicants may not receive consideration for this position.
    • If the position has an education requirement or you are qualifying based on a combination of education and experience or solely on education, you must submit your college transcripts with your application.
    • If you are claiming Veterans Preference or Military Spouse preference (MSP), to verify your preference claim you MUST submit supporting documents with your application package. These documents may include, but are not limited to:   for MSP claims, PCS orders and marriage certificate; for verification of Veteran Preference, DD214 (which indicates character of service) SF-15, VA Letter and/or Activation/Deactivation orders.

    • If you are currently serving on active duty: You MUST submit a certification from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed. If you supply a certification at this stage, your preference/eligibility will be verified prior to appointment.   For more information about Veteran's Preference, please click this link:

       http://www.opm.gov/employ/veterans/html/vetguide.asp.   Please upload veteran's documents under the appropriate category.

       

    If you fail to provide these documents, you will be marked as having an incomplete application package and will not be considered any further.

     

    PLEASE NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents like military orders and marriage certificates may contain personal information for other than the applicant.These documents may be sanitized to remove such personal information before submission with the application. Applicants may be asked to provide an un-sanitized version of the documents upon selection to confirm eligibility.

    AGENCY CONTACT INFO:

    Central Resume Processing Center
    Phone: (410)306-0137
    Email: USARMY.APG.CHRA-NE.MBX.APPLICANTHELP@MAIL.MIL
    Agency Information:
    DA WER Fort Shafter
    HQ US Army Garrison Hawaii
    Civilian Personnel Advisory Center ATTN
    149 Kubo Street Bldg 126
    Fort Shafter, HI
    96858-5002

    WHAT TO EXPECT NEXT:

    Once the application process is complete, a review of your application will be made to ensure you meet the job requirements.  To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire.  The numeric rating you receive is based on your responses to the questionnaire.  The score is a measure of the degree to which your background matches the knowledge, skills, and abilities required of this position.  Please follow all instructions carefully.  Errors or omissions may affect your rating. 

     

    To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position. 

     

    For questions regarding the status of your application, eligibility or qualifications determination contact: USARMY.APG.CHRA-NE.MBX.APPLICANTHELP@MAIL.MIL


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    Job Announcement Number:

    WTEW12271465814784D

    Control Number:

    334460500