This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:CASE ADVOCATE

Department:Department Of The Treasury

Agency:Internal Revenue Service

Job Announcement Number:13CS1-TAX0105-0501-5-9-AW

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$31,315.00 to $61,678.00 / Per Year

OPEN PERIOD:

Wednesday, December 26, 2012 to Thursday, February 21, 2013

SERIES & GRADE:

GS-0501-05/09

POSITION INFORMATION:

Full-Time - Permanent

PROMOTION POTENTIAL:

09

DUTY LOCATIONS:

2 vacancies in the following location(s):
Springfield, IL, USView Map
Wichita, KS, USView Map

WHO MAY APPLY:

U.S. CITIZENS, NO PRIOR FEDERAL EXPERIENCE IS REQUIRED

JOB SUMMARY:

WHY IS THE IRS A GREAT PLACE TO WORK?

At the IRS, you will use your skills in accounting, business, finance, law enforcement, information technology, advocacy and more to help make America stronger. The IRS is one of the largest financial institutions in the world and the work we do helps fund America.  We are counting on bright, talented and dedicated individuals like you to achieve our goals. You will be both challenged and supported so whether you are just starting out or looking for new opportunities, consider the IRS and start making a difference today.

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation.  As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today’s global economy.  We have over 100,000 employees across the country and around the world. 

Come Join the Department of the Treasury and Invest in Tomorrow

 

WHAT IS THE INTERNAL REVENUE SERVICE (IRS)?                   

The IRS is a bureau of the Department of the Treasury and one of the world's most efficient tax administrators. Yearly, the IRS collects more than $2 trillion in revenue and processes over 200 million tax returns. The IRS Mission is to provide the United States taxpayers top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all.

WHAT DOES A CASE ADVOCATE DO?

In the Taxpayer Advocate Service (TAS), Case Advocates help taxpayers resolve problems with the IRS and recommend changes to prevent future problems.

WHAT IS THE TAXPAYER ADVOCATE SERVICE DIVISION? 
If you're ready for a challenging career opportunity, consider a career with the Internal Revenue Service's Taxpayer Advocate Service (TAS). The Taxpayer Advocate Service is an independent organization within the IRS. The Case Advocate is the first line of contact for taxpayers who may be facing hardships, have encountered language and cultural barriers, or have simply tried everything they know to resolve their tax problems.

Positions are located in Springfield, IL (1 Vacancy) and Wichita, KS (1 Vacancy).  The anticipated start date is March 2013.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS?

If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov.

KEY REQUIREMENTS

  • Please click "Print Preview" to review the announcement before applying.
  • Opportunities for a flexible work place may be available.
  • Moving expenses may not be authorized.
  • Shift Work: Monday - Friday, 8:00 AM - 4:30 PM
  • Interviews may be conducted.

DUTIES:

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As a case advocate you will:

  • Assist taxpayers on a wide-range of IRS issues by advocating for them within the IRS.
  • Manage an inventory of cases by taking timely actions.
  • Research complex tax law and properly adjust taxpayers' accounts, as well as interact through a variety of methods including face-to-face, telephonic and in writing.
  • Educate taxpayers by presenting information to a variety of groups and individuals.
  • Identify trends or burdens impacting taxpayers and make recommendations for improvement.


QUALIFICATIONS REQUIRED:

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QUALIFICATIONS/ELIGIBILITY REQUIREMENTS: You must meet the following eligibility and basic qualification requirements by the closing date of this announcement.

BASIC REQUIREMENTS:

GS- 5 LEVEL: 

A. Four (4) year course of study leading to a bachelor's degree OR

B. Three (3) years of general experience, one (1) year of which was equivalent to the GS-4 level in the Federal government that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; communicate effectively orally and in writing. Such experience may have been gained in government, business or industry, investigative work, banking, law, accounting, or other work appropriate to the position to be filled. OR

C. An equivalent combination of education and experience.

GS-7 LEVEL:

A. Superior Academic Achievement - A Bachelors degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. OR

B. One (1) full year of graduate education in a field of study such as: accounting, finance, taxation, business administration or other related fields. OR

C. At least one (1) year of specialized experience equivalent to the GS-5 level in the Federal Government that demonstrated a knowledge of business practices, basic accounting principles, and Federal tax laws and regulations; and that required the ability to audit tax records, analyze systems and bookkeeping, use fact-finding techniques, and develop interpersonal skills. OR

D. An equivalent combination of education and experience.

GS-9 LEVEL:

A. Master's or equivalent graduate degree in a field of study in an accredited college or university in accounting, finance, taxation, business administration or other related fields. OR

B. Two (2) full years of progressively higher level graduate education leading to such a degree in accounting, finance, taxation, business administration. OR

C. LL.B. or J.D., if related to an accounting, finance, taxation, business administration or other related fields. OR

D. At least one (1) year of specialized experience equivalent to the GS-7 level in the Federal Government. Qualifying specialized experience may have been gained in work such as:

- Office auditing of various types of tax returns to determine tax liability of individual tax payers, businesses, or corporations.

- Conducting comprehensive analytical evaluations

- Using creative in-office factfinding techniques, and

- Using effective public contact skills. OR

E. An equivalent combination of education and experience.


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HOW YOU WILL BE EVALUATED:

  1. Your application will be rated based on education, training, and quality of your experience.  You will respond to a series of questions designed to assess your possession of the following competencies: Oral Communication, Decision Making, Problem Solving, Self-Management, Interpersonal Skills, Customer Service, Conflict Management, Stress Tolerance, and Flexibility. Please be sure that your resume includes detailed information to support your qualifications for this position. Failure to provide sufficient evidence in your resume may result in a "NOT QUALIFIED" determination for this position.  For tips preparing your resume click http://www.jobs.irs.gov/downloads/ResumeTips.pdf. for cover letter tips click http://www.jobs.irs.gov/downloads/CoverLetterTips.pdf.  
  2. If you are eligible and qualified for this position based upon your responses to the application questions, you will receive electronic information directing you to the assessment process after the closing date of the announcement. This electronic information will include directions for accessing the assessment website and user log-in. You will be required to complete the Hiring Evaluation Assessment for TAS (HEAT). The HEAT consists of two parts. The first part is a series of situational judgment multiple choice questions designed to measure the competencies required for successful job performance. This first part takes about 30 minutes to complete. If you fail the first part, you will be considered Not Qualified for the position. If you pass, you will move to the second part which is an on-line job simulation. The on-line simulation takes about 1 hour to complete. If you do not pass the on line job simulation, you will be considered Not Qualified for the position of Case Advocate. If you pass both on line assessment instruments, you will be placed into a tentative category based upon your results. Candidates will be interviewed in category order. Candidates who fail the interview will be considered not qualified for the position of Case advocate.  NOTE: Your assessments scores are good for an indefinite period of time. You will only be allowed to take the assessments once in a 12- month period. If you choose to retake the assessments after 12 months, your most current score will be used.
  3. You will be tentatively assigned to a category group (A, B, C, etc.) based on the results of your HEAT Assessment. Each category group represents a quality level (i.e., A = Superior, B = Highly Qualified, etc.)  Candidates will be considered in category group order.  Preference eligibles who meet the minimum qualification requirements and who have a compensable service -connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher). All other preference eligibles will be assigned based on their responses to the questions and will be referred for selection before non-preference eligibles with the same category. Applicants are tentatively assigned to a category group pending qualifications validation and/or assessment results.
  4. Your final category assignment determines the order in which you are considered for the position(s).  Applicants are referred to the selecting manager in category order (A, B, C). You may be required to participate in a selection interview.  The IRS will not reimburse costs related to the interview such as travel to and from the interview site.  If you are a displaced or surplus federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a score of 80 or Category B or better to be rated as well qualified to receive special selection priority.

To preview questions please click here.


BENEFITS:

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We offer a workplace that is respectful, fair and values diversity.  Our comprehensive benefits are very generous – helping you to reach your personal goals by supporting your professional growth, health, well-being and your family needs. We also offer challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.

For additional information view and learn more about our benefits package at: https://my.usajobs.gov/ResourceCenter/Index/Interactive/Benefits#icc



OTHER INFORMATION:

REASONABLE ACCOMMODATION

If you need a reasonable accommodation for any part of the application and hiring process, please contact Anisa Watson at 901-395-1247.  Decisions on granting reasonable accommodation will be made on a case-by-case basis.  If the State Rehabilitation Center or the State Commission for the Blind has certified you as eligible for reasonable accommodation, you may wish to contact your counselor to apply for employment through the IRS Disability Employment Program in addition to applying for this vacancy announcement.

 

CONDITIONS OF EMPLOYMENT:

If selected for this position, you will be required to:

  • Complete a one-year probationary period (unless already completed).
  • If you are a male applicant born after December 31, 1959, certify that you have registered with the <a href="http://www.sss.gov/regist%20information.htm">Selective Service System</a> or are exempt from having to do so.
  • Complete a <a href="http://www.opm.gov/forms/pdf_fill/of0306.pdf">Declaration for Federal Employment</a> to determine your suitability for Federal employment.
  • Provide information to successfully complete a background investigation.  Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 <a href="http://www.uscis.gov/files/form/i-9.pdf"> Personal Identity Verification</a>); one must be a valid state or federal government-issued picture identification.  Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Employees must maintain PIV credential eligibility during their service with the Department of the Treasury.
  • Undergo a pre-employment federal income tax verification. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification. IRS will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.


HOW TO APPLY:

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The application process has 6 STEPS:

STEP 1: Create an account at: https://my.usajobs.gov

STEP 2: Develop a Resume using the USAJOBS "Resume Builder" or "Upload" your Resume into USAJOBS.

STEP 3: Search for IRS Vacancy Announcements.  To find this announcement, go to http://jobs.irs.gov/USAJOBS, copy and enter the announcement number 13CS1-TAX0104-0501-5-9-AW in the key word search field.  Select "Yes", if you are a current or former Federal civilian employee who holds or held a non-temporary appointment.  Click "Search for Jobs."  Click "Apply Online" on the announcement screen, follow all instructions provided, and click "Apply for this position now!"  

STEP 4: Complete all 5 steps in the CareerConnector Account Creation: 1) Personal Information; 2) Military Service & Veteran Preference; 3) Core Questions 4) Demographic Information and 5) Resume Information.  Click "Apply to this Vacancy".

STEP 5: Apply to the Vacancy.  Respond to the questions for each of the following sections:  Series, Grade, Location; Grade Specific; & All Grade Questions.  

STEP 6: Submit Documents and Review Application. Timely submit the supporting documents requested.  Click one of the available options in CareerConnector: Upload; USAJOBS; Fax; or Reuse existing documents. Follow ALL instructions provided.  Next, review the summary of the application you completed.  Scroll down & click "Finish" at the bottom of the page.  You will be automatically redirected to USAJOBS where you can track the status of your application. 

 

WHAT IF I FORGOT TO SUBMIT SOMETHING?

  1. Log into My USAJOBS at https://my.usajobs.gov with your user name and password.
  2. Click on "Application Status".
  3. Click "more information" under the "Application Status" column of the announcement.
  4. Click "Review and Update the documents if needed", on the "Application Detail" page.
  5. Select "Upload", "USAJOBS", "Fax", or "Reuse existing document" for each document to be submitted. Ensure you carefully follow ALL instructions provided.
  6. Click "Finish" to save this change.


REQUIRED DOCUMENTS:

EDUCATION DOCUMENTATION
For positions with an education requirement, or if you are qualifying for this position by substituting education for training or experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree must be from an accredited (or pre-accredited) institution and recognized by the U.S. Department of Education. Please refer to www.ope.ed.govaccreditation/search.aspx. Note: If the position has specific education requirements and you are not currently or have not previously been in the series to be filled, please submit a transcript demonstrating you have the basic education required. If you are qualifying based on foreign education you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to:  www.opm.gov/qualifications/SEC-II/s2-e4.asp#e4a

CTAP/ICTAP DOCUMENTATION    
If you are a displaced or surplus Federal employee eligible for consideration under the
Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP), you must submit proof of eligibility.

VETERANS' PREFERENCE DOCUMENTATION
For additional information see link at bottom of announcement.

NOTE:  YOU MUST SUBMIT ALL DOCUMENTATION BY 11:59 P.M. ET ON THE CLOSING DATE OF THIS ANNOUNCEMENT TO BE ELIGIBLE FOR CONSIDERATION.

AGENCY CONTACT INFO:

Anisa Watson
Phone: 901-395-1247
Fax: 000-000-0000
TDD: 901-395-1214
Email: HCO.MEM.APPLY.TAS@IRS.GOV
Agency Information:
INTERNAL REVENUE SERVICE
5333 Getwell Road, Stop 9417
Memphis, TN
38118
US
Fax: 000-000-0000

WHAT TO EXPECT NEXT:

You can expect a communication from us concerning your application via email.  If you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communications that could affect your consideration for this position.  If your contact information changes after the closing date of the announcement, please notify the Employment Office (contact provided in this announcement) and update your USAJOBS profile.
You can check the status of your application for this position at any time by logging onto your “My USAJOBS” account and clicking on “My Application.”


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Job Announcement Number:

13CS1-TAX0105-0501-5-9-AW

Control Number:

334374800