This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Veterans Claims Examiner

Department:Department Of Veterans Affairs

Agency:Veterans Benefits Administration

Job Announcement Number:VB 813982- TMH

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$40,534.00 to $49,581.00 / Per Year


Wednesday, December 26, 2012 to Friday, December 28, 2012




Full Time - Permanent




5 vacancies - Decatur, GA United StatesView Map


United States Citizens


Vacancy Identification Number (VIN) VB813982

Our mission: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.

  • This job opportunity announcement may be used to fill additional vacancies.
  • Relocation expenses are not authorized.
  • Promotion Potential: GS-09

For more information on the Department of Veterans Affairs, go to


  • You must be a U.S. Citizen to apply for this job.
  • Submit a complete application and all supporting documents.
  • Complete the online questionnaire.
  • Subject to a background/suitability investigation.


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The Veterans Claims Examiner (VCE) reports to the Education Division of the Regional Processing Office (RPO) located in Atlanta, Georgia. The VCE's primary responsibility is to process education awards for eligibility and entitlement.


Major Duties:

  • Applies a thorough knowledge of applicable Federal Regulations in order to assure that multiple entitlements are clearly delineated.
  • Provides analysis of education program issues to veterans, dependents, school officials, and other interested parties relative to their rights and benefits, submission of evidence, disposition of claims, and all subsequent actions.
  • Applies a knowledge of relevant state laws, and common law principles, where applicable, concerning domestic relations issues, in order to make proper dependency determinations.
  • Adjudicates and authorizes awards including especially complex issues in the following areas: accrued benefits, concurrent enrollments, program change determinations, delimiting date adjustments, flight training, independent study, incarcerated claimants, employee claimants, removal of unsatisfactory progress, etc.


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To qualify for this position, applicants must meet all requirements by the closing date of the announcement.

GS-07: One Year of specialized experience equivalent to the GS-05 grade level in the federal service.

Examples of specialized experience include, but are not limited to: experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Demonstrated experience in examining and interpreting laws, regulations, or other directives determining their applicability benefits; experience in conducting professional interviews to obtain essential information in order to make valid decisions; experience in the development, examination and authorization of claims for benefits (such as education, life insurance, pension, or compensation); experience in communicating with a variety of individuals with diverse backgrounds; and experience maintaining pertinent files/documents electronically in the claims process.


Applicants may substitute education for the experience required for the GS-07 level.

GS-07: Successful completion of one (1) full year of graduate level education in an accredited college or university which demonstrate the knowledge, skills, and abilities necessary to do the work.


Undergraduate Degree and Superior Academic Achievement. Completion of a full four-year course of study leading to a bachelor's degree from an accredited college or university in finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or other fields related to the position and meet one of the following under the Superior Academic Achievement provisions:

Superior Academic Achievement (S.A.A.) is a means of qualifying on the basis of education, if you are within the area of consideration as stated in the “Who May Be Considered” section of this announcement (first page). S.A.A. is based on (1) class standing, (2) grade-point average, or (3) honor society membership.

1. Class standing--Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses.

2. Grade-point average (G.P.A.)--Applicants must have a grade-point average of:

a. 3.0 or higher out of a possible 4.0 ('B' or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or

b. 3.5 or higher out of a possible 4.0 ('B+' or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum. Grade-point averages are to be rounded to one decimal place. For example, 2.95 will round to 3.0 and 2.94 will round to 2.9.

3. Election to membership in a national scholastic honor society--Applicants can be considered eligible based on membership in one of the national scholastic honor societies.

Regarding the Superior Academic Achievement provisions, if more than 10% of your undergraduate course work (credit hours) was taken on a pass/fail or similar basis, you can qualify only on the basis of your class standing or membership in an honor society.

If you qualify based on your education, you must upload or fax a copy of your college transcript(s) along with your application. If you are selected for the position, an official college transcript(s) will be required at your start date.


Applicants may also combine education and experience to qualify at the GS-07 level.  To calculate, first identify the percentage of required education you have earned. Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-07 level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.


You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:

  • Ability to interpret and analyze material and make well-justified decisions from the analysis. · Skill in writing complex and technical material.
  • Ability to communicate orally on a variety of technical subjects, with individuals from diverse backgrounds.
  • Ability to work independently or in a team environment under stressful conditions.
  • Ability to determine priorities and successfully balance conflicting demands.


If you are referred for consideration, you may be asked to submit additional job related information.

For more information on these qualification standards, please visit OPM's web site at

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

FOREIGN EDUCATION: To receive credit for education completed outside the United States, you must submit original official college transcripts from an accredited educational institution that specializes in the interpretation of foreign educational credentials and that education has been deemed at least equivalent to that gained in conventional U.S. education programs.


Applicants will be ranked based on three quality groups, as follows:

  • Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
  • Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
  • Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying Veterans with a service-connected disability of 10% or more will be placed at the top of the best-qualified group. The best-qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided. Documentation to support designated preference for 5pt (TP) or 10pt (CP/CPS, XPP, XP) ...etc is required to award preference. (See "Required Documents" section.) For more information on Veterans' Preference, please visit


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VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:


Information about The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) eligibility is on OPM's Career Transition Resources website at To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job.

Receiving Service Credit for Earning Annual (Vacation) Leave: VA may offer newly-appointed federal employees, credit for their job-related non-federal experience or active duty uniformed military service. Such credit must be requested and approved prior to the appointment date and is not guaranteed.


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To apply for this position: you must provide a complete Application Package (see "Required Documents" section below). The complete Application Package must be submitted by 11:59 PM (ET) on Friday, December 28, 2012. To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account ( Be sure to upload the required documents before you submit your application. Please ensure you click the Submit My Answers button at the end of the process. Mailed/emailed applications will not be accepted.

If you cannot apply online: you will need to complete the Occupational Questionnaire View Occupational Questionnaire by submitting your answers on the 1203FX form ( and faxing the completed form with all supporting documents to (478) 757-3144. The 1203FX form will serve as a cover page for your fax transmission. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents you are unable to upload: Complete the following cover page using Vacancy ID 813982. You must use this fax cover sheet in order for your documents to be matched with your online application. Fax your documents to (478) 757-3144. Keep a copy of your fax receipt in case verification is needed.


The following documents are required:
Résumé, responses to the Occupational questionnaire, Veterans' Preference documentation such as DD-214 or equivalent, SF-15 and VA Letter, as appropriate (which includes dates of service and character of discharge). Unofficial college transcript(s) if education is used to qualify. Use this checklist to ensure you've submitted everything. You will not be contacted for additional information.


Detroit DEU
Phone: (313)596-7213
Agency Information:
HRC Jackson
Thank You, MI


After the vacancy announcement closes and a referral certificate is issued, an electronic notification letter - or e-mail - will be sent to applicants who provide an e-mail address. Otherwise, you will receive a notification letter via the U.S. Postal Service within 2 to 4 weeks.

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Job Announcement Number:

VB 813982- TMH

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