Specialized Experience requirements: All applicants must have 52 weeks of specialized experience equivalent to the GS-4 (for the GS-5) and at the GS-5 (for the GS-6) level in the federal service. Specialized experience must have equipped the applicant with particular knowledge, skills, and abilities to successfully perform the duties of the position described above. Typically, such specialized experience is in or related to the work of the position being filled. For example, specialized experience could be obtained in the federal service or private industry as long as the major duties of the position include providing administrative support duties such as: file management, procurement, scheduling appointments; responding to administrative problems brought to the supervisor's attention; ability to interpret and apply regulations, policies and procedures; ability to communicate effective; as well as experience demonstrating customer service skills.
Substitution of education for experience:
Grade 5: The experience requirements for the GS-5 level may be met by completion of a bachelor's degree or four years of education above high school.
Grade 6: No educational substitution.
Applicants must meet all legal and regulatory requirements. Reference the "Required Documents" section for additional requirements.
HOW YOU WILL BE EVALUATED:
If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and will be placed into a category based on your vacancy question responses.
Category A - Meets the basic qualification requirements for the vacancy and has successful experience in the same or similar job that has demonstrated superior proficiency in applying critical competencies required by this position to work of increased levels of difficulty and complexity.
Category B - Meets the basic qualification requirements for the vacancy and demonstrates satisfactory proficiency in the critical competencies required by this position.
Category C - Meets the specialized experience described in the minimum qualifications requirements section of this announcement and demonstrates proficiency in the basic competencies.
Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies (click Evaluation Tools for information):
1. Customer Service: Balancing interests of a variety of clients; readily readjusts priorities to respond to pressing and changing demands; anticipates and meets the need of clients; achieves quality end-products; is committed to continuous improvement of services. 2. Interpersonal Skills: Considers and responds to the needs, feelings, and capabilities of different people in different situations; is tactful, compassionate and sensitive, and treats others with respect. 3. Self-Management: Is self-motivated and results-oriented; adjusts own priorities to accomplish tasks in a timely manner; seeks solutions to problems by obtaining the facts and making logical and sound judgments. 4. Communication: Makes clear and convincing presentations to individuals or groups; listens effectively and clarifies information as needed; openly exchanges ideas and fosters atmosphere of open communication. Expresses facts and ideals in a clear, convincing and organized manner. 5. Technical Ability: Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise in the areas of administration, procurement, mail room functions, etc. 6. Technology: Uses computers and computer applications to communicate information; uses other office machines and equipment effectively.
The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview).
The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your responses to the vacancy questions. If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume. Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments (ex. interview, panel review, written test, writing sample, etc.) To preview questions please click here.
INFORMATION FOR ICTAP ELIGIBLES ONLY: If you are eligible for special priority selection under ICTAP, you must be well-qualified for the position to receive consideration. ICTAP eligibles who are placed into Category "B" or higher will be considered "well-qualified".
Click Application of Veterans Preference for Category Rating Jobs for more information.