This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medical Support Assistant

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:VA-12-802294-CE

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$0.00 to $0.00 / Per Year

OPEN PERIOD:

Friday, December 07, 2012 to Saturday, December 22, 2012

SERIES & GRADE:

GS-0679-00

POSITION INFORMATION:

Full Time - Permanent

DUTY LOCATIONS:

3 vacancies in the following location:
Jackson, MS United StatesView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

MISSION & VISION

"To care for him who shall have borne the battle and for his widow and his orphan."

–Abraham Lincoln

ANNOUNCEMENT NUMBER: VA-12-802294-CE

VACANCY ID: 802294

POSITION TITLE: Medical Support Assistant GS-0679-00/00

KEY REQUIREMENTS

  • U.S. Citizenship Required

DUTIES:

Back to top

  1. 1.       Medical Support Assistant (MSA) works collaboratively with other medical center staff members, including administrative staff, pharmacists, social workers, dieticians, behavioral health personnel, etc., and performs receptionist duties, customer service functions and other duties assigned for the proper and timely treatment of patients.  MSA maintains appointment schedules for multiple outpatient clinics.

     

    2.       MSA uses the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.  MSA must use each interaction with the patient to validate and update patient insurance and demographic information, either in person during check-in or over the phone.  

     

    3.      MSA collects, scans, and updates health insurance information serving a major role in the revenue process, and promotes Veteran registration for and utilization of My HealtheVet (MHV) online personal health record for Veterans and performs In-Person Authentication (IPA) for Veterans requesting initial access health to individually identifiable health information within the MHV web-based application.

     

    4.      MSA must use a caring, compassionate and sensitive manner when explaining procedures to Veterans and their family members, both in person and on the phone.  When records are received, the MSA will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning.

     

    5.      MSA performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.  MSA must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.

     

    6.      MSA is responsible for providing all required reports to the supervisor within established time frames with accurate and concise information. 

     

    7.       MSA initiates corrective action to resolve patient complaints and prepare appropriate documentation regarding such incidents as requested by the supervisor.  MSA will notify Lead PSA and/or Supervisor within 15 minutes of delays in patient processing.

     

    8.      MSA verifies entitlement to VA benefits by adhering to all eligibility remarks in the VistA system such as: “Ineligible”, “Enrollment ended”, or “Rejected”.  Must be able to provide guidance to new staff in clinic areas on new processes.

     

    9.       MSA prepares for the next day’s clinic appointments by running appointment lists, and confirms all requests for labs, x-rays, etc. are entered into VistA.

     

    10.    MSA interprets and communicates requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.

     

    11.    MSA fully participates in regularly scheduled staff meetings/training where patient care planning and management occur.

     

    12.   MSA independently manages position responsibilities with little supervision, as well as set priorities and deadlines, adjusting the flow and sequencing of the work to meet the clinic and patient needs.

     

    13.   MSA is required to perform additional duties assigned by the supervisor to ensure efficient daily operations.


QUALIFICATIONS REQUIRED:

Back to top

Generalized Experience: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

 

Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Applicants who have the 1 year of appropriate specialized experience, as indicated in the table, are not required by this standard to have general experience, education above the high school level, or any additional specialized experience to meet the minimum qualification requirements.

 

1 year equivalent to at least GS-4

 


Education requirements: 4 years above high school

 

Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5

 

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. http://www.ed.gov/admins/finaid/accred/index.html

 

FOREIGN EDUCATION: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs.

CONDITIONS OF EMPLOYMENT: (Failure to comply may be grounds for withdrawal of an offer of employment or dismissal after appointment)

  • Applicants must be citizens of the United States.
  • Applicants tentatively selected for certain designated positions may be subject to a random drug screening for illegal drug use. Applicants who refuse to be tested will be denied employment.
  • New Appointees will be subject to a background investigation to determine suitability. Male applicants born after December 31, 1959, must certify at the time of appointment that they have registered with the Selective Service system or are exempt for having to do so under Selective Service law.
  • Applicants must not be listed on the Department of Health and Human Services (DHHS) Office of Inspector General Sanctions database.
  • Applicants selected for positions through this announcement may be subject to a one or two year probationary period.
  • 38 U.S.C. 7402(d) and 7407(d) requires that persons appointed to direct patient-care positions must possess the required basic proficiency in spoken and written English.
  • Applicants must submit a resume and OF-306 Declaration of Federal Employment application.

HOW YOU WILL BE EVALUATED:

Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, your resume and supporting documentation will be compared against your responses to the occupational questionnaire. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

INCOMPLETE APPLICATIONS will receive a rating of IFM (ineligible due to missing forms). Requests for reconsideration will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software, fax transmissions, delays in mail service, etc.

 

Only send documentation as requested/required by this announcement and that directly supports your qualifications for this position. 


BENEFITS:

Back to top

The Federal government offers a number of exceptional benefits to its employees. The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.

Flexible Spending Accounts - The Federal Flexible Spending Accounts Program (FSAFeds) allows you to pay for certain health and dependent care expenses with pre-tax dollars. For additional information visit: https://www.fsafeds.com/fsafeds/index.asp

Health Insurance - The Federal Employees Health Benefits Program offers over 100 optional plans. For additional information visit: http://www.opm.gov/insure/health/index.asp

Leave - Most Federal employees earn both annual and sick leave. For additional information visit: http://www.opm.gov/oca/leave/index.asp

Life Insurance - The Federal Employees' Group Life Insurance Program (FEGLI) offers: Basic Life Insurance plus three types of optional insurance, for additional information visit: http://www.opm.gov/insure/life/index.asp

Long Term Care Insurance - The Federal Long Term Care Insurance Program (FLTCIP) provides long term care insurance for Federal employees and their parents, parents-in-law, stepparents, spouses, and adult children. For additional information visit: http://www.ltcfeds.com/

Retirement Program - Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings Plan. For addtional information visit: http://www.opm.gov/retire/index.asp

This link provides and overview of the benefits currently offered to Federal employees. http://www.usajobs.gov/EI/benefits.asp



OTHER INFORMATION:

1. If you are a current career or career-conditional Federal employee or former Federal employee, you must submit a copy of your latest SF-50 "Notification of Personnel Action" and/or a copy of the SF-50.  Also, you should submit your most recent performance appraisal.

2. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must attach an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.

3. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. www.sss.gov



HOW TO APPLY:

Back to top

To apply for this position, you must provide a complete Application Package, which includes both of the following parts:

1.      Your responses to the Assessment Questionnaire, and

2.      Your résumé and any other documents specified in the Required Documents section of this job announcement.

 

Use Application Manager for convenience and quickest processing. Track your progress to a Complete Application Package using the My Application Packages checklist and status displays in Application Manager. Your Application Package status must be Complete by 11:59 pm EST on Saturday, December 22, 2012.

 

Option A:  Application Manager

To begin, choose one of these options:

·         If your résumé is going to come from the USAJOBS Resume Builder, you begin the process by clicking the Apply Online button near the bottom of this page. Your résumé will be attached only to the Application Package you complete and Submit immediately after you click the Apply Online button for this job announcement, not to any Application Packages you may already have created.

·         If your résumé is going to be one you prepared outside of USAJOBS Résumé Builder, click this link to begin the process:  Online Questionnaire.

 

To return to Application Manager at any time, use whichever one of the links  you used to begin as described above, or simply go to http://applicationmanager.gov/.

 

 

Option B:  Paper Qualifications Questionnaire

Submitting Documents

 

If you upload your documents using Application Manager, DO NOT FAX the same documents. To verify uploaded documents have been processed, please wait one hour to ensure they have cleared the virus scan. You can verify that your uploaded documents are attached to your application by checking the Details tab of your Application Manager account https://applicationmanager.gov/ for this vacancy announcement. Your documents will display under the Details tab in the Document area.

 

Faxed documents will take 2-3 business days to process. To fax documents, you MUST use the special cover page. Print the pre-populated cover page on the upload documents screen of Application Manager. Or, you may click this link http://staffing.opm.gov/pdf/usascover.pdf to print a copy of the cover page. When faxing documents, follow the procedures outlined below.  

 

  • Include the 8-character Vacancy Identification Number 802294,
  • Provide your Social Security Number and full name in the spaces provided or we will not be able to associate your document(s) with the rest of your application.
  • You may submit multiple documents for the same vacancy announcement using one cover page.
  • Fax your cover page and documents to 1-478-757-3144.

 

Faxed documents submitted with missing information will not be processed. The following will prevent your documents from being processed: 

 

  • Not using the special cover page mentioned above.
  • Missing, incomplete, or invalid Vacancy Identification Number
  • Missing or incomplete Social Security Number or name

 

Note: If you have documents in your Application Manager account from a previous vacancy announcement they can be opened, copied and saved then reused as an upload file for this vacancy. Uploading your documents will speed the processing of your application for this announcement.

 

If it is not possible for you to use Application Manager, you can write your answers on paper.  Follow these steps:

1.      You can print a copy of this job announcement so that you can read the questions offline.

2.      Obtain and print a copy of the OPM Form 1203-FX, which you will use to provide your answers. You can obtain the form at this URL http://www.opm.gov/Forms/pdf_fill/OPM1203fx.pdf, the HRMS office, or by calling USAJOBS by Phone at (703) 724-1850; after the introduction, press 1, and listen for instructions.

3.      You may submit the Form 1203-FX, resume, and any supporting documents by fax.

·         By Fax: If you are faxing a Form 1203-FX, do not use a separate cover sheet. Simply make sure the Form 1203-FX is on top of any other documents you are faxing. If you are faxing any documents without the Form 1203-FX on top, always use the official cover sheet which is here -- http://staffing.opm.gov/pdf/usascover.pdf -- and be sure to fill it out completely and clearly.  The fax number is 1-478-757-3144.  Feed all documents into your fax machine top first so that we receive them right-side up.

 



REQUIRED DOCUMENTS:

US Citizens

  • Résumé, CV, or any other written format
  • Copy of college transcripts if required
  • Questionnaire
  • OF-306 Declaration of Federal Employment Application
  •  

  • Applicants from other Government Agencies and from VA's Nationwide

  • Résumé, CV, or any other written format
  • Copy of college transcripts if required
  • Questionnaire
  • Copy of your latest SF-50 (Notification of Personnel Action) showing your career status
  • OF-306 Declaration of Federal Employment Application

 

Veterans of the U.S. Armed Forces

  • Résumé, CV, or any other written format
  • Copy of college transcripts if required
  • Questionnaire
  • OF-306 Declaration of Federal Employment Application
  • Copy of your DD-214. Your copies must be legible and must show character of service and all dates of service; more than one DD-214 may be needed to show all dates of service.  Copies of your DD-214 may be requested by calling 800-827-1000 or TDD# 800-829-4833 or online at http://www.archives.gov/veterans/evetrecs/.
  • Disabled veterans and other veterans eligible for 10-point preference must also submit an SF-15 with required proof.  If you are claiming entitlement for 10-point veterans preference, you MUST submit your DD-214 showing character of service; and SF-15 (Application for 10-Point Veterans Preference) with the required VA letter dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying a service-connected disability of 10% or more. 

To submit the documents requested follow the options listed above. Your resume, curriculum vitae, or any other written format you choose to describe your job-related qualifications can be submitted electronically using the document upload process or fax. Please ensure that your resume contains your full name, address, phone and at least your last four digits of your social security number.

Note: Please ensure that your resume contains the basic information outlined under the Applying for a Federal Job link: http://www.opm.gov/forms/pdfimage/of0510.pdf

AGENCY CONTACT INFO:

Cassandra Evans
Phone: (601)368-4368
Email: CASSANDRA.EVANS@VA.GOV
Agency Information:
VHA Jackson VAMC
Department of Veterans Affairs
1500 East Woodrow Wilson Drive
GV Sonny Montgomery VAMC
Jackson, MS
39216
USA

WHAT TO EXPECT NEXT:

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and or referral to the hiring official.  If further evaluation or interviews are required you will be contacted.  

Instructions for answering the questions in the Occupational Questionnaire:

If you are applying to this announcement by completing the OPM 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.

Social Security Number

Enter your Social Security Number. Providing your Social Security Number is voluntary, however we can not process your application without it.


Vacancy Identification Number

The Vacancy Identification Number is: 802294


1. Title of Job

Medical Support Assistant


2. Biographic Data

3. E-Mail Address

4. Work Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

5. Employment Availability

6. Citizenship

Are you a citizen of the United States?
7. Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

8. Other Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

9. Languages

If you are applying by the OPM Form 1203-FX, leave this section blank.

10. Lowest Grade

Enter the lowest grade level you will accept.


00

11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

If you are applying by the OPM Form 1203-FX, leave this section blank.

14. Veteran Preference Claim

15. Dates of Active Duty - Military Service

16. Availability Date

You may omit the availability date if you can begin work immediatley. Otherwise you must provide the date you will be available for employment. Please use this format: (mm/dd/yyyy)


17. Service Computation Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

18. Other Date Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX, leave this section blank.

20. Occupational Specialties

The occupational specialty will be selected for you if there is only one, otherwise, select/enter at least one occupational specialty code for this position. The specialty code for this position is:


001 Medical Support Assistant

21. Geographic Availability

The geographic location code will be selected for you if there is only one, otherwise, select/enter at least one geographic location in which you are intrested and will accept employment. The location code for this position is:


281220049 Jackson, MS

22. Transition Assistance Plan

23. Job Related Experience

If you are applying by the OPM Form 1203-FX, leave this section blank.

24. Personal Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

25. Occupational/Assessment Questions:

Select the appropriate answer to each of the following questions based on your background and experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or response by a practical demonstration of your claimed ability to perform a task.

1. FOR GS-5: Do you possess one (1) year of specialized experience equivalent to at least the GS-4 level in the Federal service. Specialized experience is experience that has equipped the applicant with the particular job elements to perform successfully the duties of the position, and that is typically in or related to the position to be filled

A. Yes.
B. No.

2. FOR GS-5: Do you possess a Bachelor Degree 4 years above high school? (TRANSCRIPT REQUIRED)

A. Yes.
B. No.

For each task in the following group, choose the statement from the list below that best describes your experience and/or training. Please select only one letter for each item. If faxing in the Occupational Questionnaire, Form 1203-FX, darken the oval corresponding to that statement in Section 25 of the Qualifications and Availability Form C.

A- I have not had education, training or experience in performing this task.
B- I have had education or training in performing the task, but have not yet performed it on the job.
C- I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
D- I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
E- I am considered an expert in performing this task. I have supervised
performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.

3. Ability to extract data from CPRS for appointment.

4. Ability to use sound judgement when applying the guidelines.

5. Knowledge of computer systems: VISTA, VISTA IMAGING, CPRS, Outlook.

6. Ability to plan effectively, set priorities, and coordinate activities.

7. Ability to interpret policies, guidelines, directives, written and verbal.

8. Knowledge of Medical Terminology and usage.

9. Ability to use sound judgement when applying the guidelines.

10. Ability to work with minimum general supervision.

11. Ability to perform duties independently without specific instructions.

12. Ability to use initiative and resourcefulness in deviating from traditional methods.

13. Ability to appropriate, plans and carries out assignments.

14. Ability to research and extract information from policy.

15. Ability to extract data related to clinic workload.

16. Ability to create a report in a timely manner.

17. Ability to interpret policies, guidelines, directives, both written and verbal.

18. Ability to communicate effectively in oral and written communication.

19. Ability to comminicate with individuals of varying diverse backgrounds and cultures.

The following is a Certification of Understanding.
RESPONSE TO THIS STATEMENT IS MANDATORY. Please note, if you do not answer this question, it will result in not being considered for this position.

20. I certify that, to the best of my knowledge and belief, all of the
information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.

A. Yes, I certify that the information provided in this questionnaire is true, correct and provided in good faith, and I understand the information provided above.
B. No, I do not certify the information provided above.


Back to top
Dock
Print Preview

Job Announcement Number:

VA-12-802294-CE

Control Number:

333019600