This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Information Technology Specialist (CUSTSPT) - NIAID - MP

Department:Department Of Health And Human Services

Agency:National Institutes of Health

Job Announcement Number:NIH-NIAID-MP-13-796985

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$89,033.00 to $115,742.00 / Per Year

OPEN PERIOD:

Monday, December 10, 2012 to Friday, December 14, 2012

SERIES & GRADE:

GS-2210-13

POSITION INFORMATION:

Full Time - Permanent

PROMOTION POTENTIAL:

13

DUTY LOCATIONS:

1 vacancy in the following location:
Montgomery County, MD United StatesView Map

WHO MAY APPLY:

Status Candidates (Merit Promotion and VEOA Eligibles)

JOB SUMMARY:

The NIH is the premier biomedical research center for the world. Its 27 Institutes and Centers employ approximately 18,000 employees doing a vast array of jobs, all supporting efforts for a healthy nation. For information on the NIH mission, goals, and Institutes and Centers, visit NIH Overview.

This position is located within the Office of Cyber Infrastructure and Computational Biology (OCICB), Office of Science Management and Operations (OSMO), Office of the Director (OD), Customer Services Branch (CSB) of the National Institute of Allergy and Infectious Diseases (NIAID).

KEY REQUIREMENTS

  • Time in grade met within 30 days of closing date.
  • Position is subject to a background investigation.

DUTIES:

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If you are selected for this position, you will:

 

  • Provide technical support to customers who need advice, assistance, and training in applying hardware and software systems.
  • Develop service level agreements (SLAs) that define requirements and expectations for the delivery of customer support services, and develop and implement performance criteria to ensure that requirements are achieved.
  • Perform work pertaining primarily to the coordination, tasking, and successful operation of desktop support, server operation and maintenance, data backup and recovery, continuity of operation, database management and optimization, etc.
  • Manage special projects that have a significant impact on the delivery of customer support services; e.g., infrastructure or work force relocation.  Represent the customer support office in planning for the installation and implementation of new systems; e.g., upgrade to a new operating system.
  • Perform research and analysis on new PC/workstation equipment, software, and/or communications to ensure network compatibility.  Perform planning, design and integration of system views as they relate to compatibility.
  • Evaluate specifications and features of new products, performing product comparisons, feasibility and cost benefit analyses, and performance and compatibility testing.  Make recommendations for future implementation to management.


QUALIFICATIONS REQUIRED:

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You must demonstrate in your resume IT related experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates that you possess each of the following four competencies:  1. Attention to Detail – is thorough when performing work and conscientious about attending to detail; 2. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; 3. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; 4. Problem Solving – identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Possess 1 year of specialized experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector typically gained in the IT field or through performing IT related tasks such as: providing technical support to customers which includes diagnosing and resolving the most difficult IT problems in response to customer reported incidents, researching and providing feedback on problematic trends and patterns in customer support requirements, developing and maintaining IT problem tracking and resolution database systems, and providing customer training in IT systems and applications.

View Assessment Questions


Males born after December 31, 1959 must be registered with Selective Service.

HOW YOU WILL BE EVALUATED:

Evaluation Method


BENEFITS:

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The federal government offers a comprehensive benefits package including vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System.  For more information, check out New Employee Benefits at NIH and OPM's Employee Benefits Information.

OTHER INFORMATION:

PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps should also apply online to this announcement in order to receive consideration.

 

We are unable to pay relocation expenses.

 

A one-year probationary period may be required upon selection/placement.

 

A newly appointed or reappointed employee may receive service credit for prior work experience or active duty uniformed service that otherwise would not be creditable for the purpose of determining his or her annual leave accrual rate. All creditable service must be directly related to the duties of the position being filled and decisions to allow for such credit must be finalized prior to the selectee’s entrance on duty. The use of this service credit incentive is at the discretion of the selecting official and service credit is granted only for a position deemed hard-to-fill.

 

If selected, you will be required to complete Confidential Financial Disclosure Report, OGE Form 450 to determine if a conflict or an appearance of a conflict exists between your financial interest and your prospective position with the agency. This information is required annually.

 

Additional selections may be made through this vacancy announcement. The National Institutes of Health participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers. The NIH maintains a tobacco free work environment and campus.



HOW TO APPLY:

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Submission of a resume alone IS NOT a complete application.   You must provide a complete online Application Package which includes:

  • Your Resume (Please provide sufficient details in your resume to enable us to determine if you meet the requirement for qualifying experience (as stated in the Qualifications section) and to support your answers to the online questionnaire.   Providing insufficient details in your resume may result in a lower or ineligible rating.)  
  • A complete Assessment Questionnaire, View Assessment Questions.
  • Other required supporting documents (See the Required Documents section for any additional forms and/or supplemental materials required.)
  • If you would prefer to submit a Curriculum Vitae (CV) for consideration, you may submit a skeletal online resume and Fax your CV.   Submission of a resume/CV alone IS NOT a complete application.   You must complete the online questionnaire that will appear when you begin your application on USAJOBS.   (See the Required Documents section for any additional forms and/or supplemental materials required.)

To begin the online application process, click the "Apply Online" button at the bottom of this screen to log in to your existing USAJOBS account or to create an account if you do not already have one.

  • Follow the prompts to complete the Assessment Questionnaire. Please ensure you click the "Submit My Answers" button at the end of the process.
  • To fax supporting documents you are unable to upload, you must use the fax coversheet found at http://staffing.opm.gov/pdf/usascover.pdf .    Include the vacancy announcement number for the job to which you are applying, 796985.   Fax your documents to 1-478-757-3144.

If you have questions or require reasonable accommodation during the application process,  please contact the HR staff member listed below.   If you cannot apply online, these are the steps to follow:

  1. Click the following link to view and print the assessment questionnaire View Occupational Questionnaire, View Occupational Questionnaire.
  2. Print this 1203-FX form to provide your response to the occupational questionnaire http://www.opm.gov/forms/pdf_fill/OPM1203fx.pdf.
  3. In Section 25 of the Occupational Questionnaire, you may notice that the numbering restarts with number one. When entering your responses on the 1203-FX form please continue to enter your responses on the next available number within this section. The numbers on the 1203-FX will not match the Occupational Questionnaire once it restarts with number one. This issue has been identified and will be resolved as soon as possible.
  4. Fax the completed 1203-FX form along with any supporting documents to 1-478-757-3144. Your 1203-FX will serve as a cover page for your fax transmission.

If you have difficulties with hearing and are seeking assistance, please call a relay operator at 1-800-735-2258 or visit Maryland Relay or AT&T Relay.

For technical difficulties, contact HR Systems Support between 8 AM and 4:30 PM ET Monday through Friday at 301-451-1436 or hrsystemssupport@mail.nih.gov.

Additional Information on How to Apply

Information on Reasonable Accommodation

To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select "My Applications", and click on the "more information" link under the application status for this position.



REQUIRED DOCUMENTS:

The following information must be received by 11:59pm on the closing date of the announcement, Friday, December 14, 2012.  

  1. Resume via USAJOBS.
  2. Responses to online questionnaire.
  3. If applicable, supporting documentation (including DD214 to support Veterans' Employment, CTAP/ICTAP, Schedule A, or other information requested in the announcement such as transcripts). To ensure your information is secure, please block out any Social Security numbers (SSNs). Clean copies may be requested if you are hired.
  4. If submitting a copy of your Notification of Personnel Action (SF-50), or equivalent, submit one that shows the effective date of your current position and the full performance level. You may obtain a copy of your SF-50 from your HR Office or, if you are an HHS employee, from eOPF. If you have separated from Federal Government employment, you may obtain a copy of your SF-50 via: Federal Records Center, National Archives and Records Administration, 111 Winnebago Street, St. Louis, MO 63118-4126 or Email CPR, or visit the National Archives Website.

AGENCY CONTACT INFO:

Richard Woods
Phone: (301)402-3903
Email: WOODSR@MAIL.NIH.GOV
Agency Information:
National Institutes of Health
10401 Fernwood Road 2D19
Bethesda, MD
20892
US

WHAT TO EXPECT NEXT:

Within 15 business days of the closing date, Friday, December 14, 2012, you may check your status online at USAJOBS We will update your status after each key stage in the application process has been completed.

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Job Announcement Number:

NIH-NIAID-MP-13-796985

Control Number:

332854300