This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Lender Relations Specialist, GS-1101-9

Agency:Small Business Administration

Job Announcement Number:13-045-CD

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$48,367.00 to $62,872.00 / Per Year


Thursday, December 06, 2012 to Monday, December 17, 2012




Full Time - Permanent




1 vacancy in the following location:
Pittsburgh, PA United StatesView Map


US Citizens and Status Candidates



Become a part of an Agency that touches the lives of every American!  We are the U.S. Small Business Administration (SBA) and for over 50 years, we have successfully served the Nation’s small business owners.  Consider a career with SBA to help manage the credit and contracts for America’s small business during this new era of economic responsibility.  We recognize that small business is critical to our economic recovery and strength, to building America’s future, and to helping the United States compete in today’s global marketplace. We represent a highly skilled and motivated workforce and welcome those interested in furthering our mission.


This vacancy is to be filled in the Lender Relations Division, Small Business Administration located in Pittsburgh, PA.  This position is ideal for an experienced individual seeking enhanced professional development, a teamwork environment and recognition for excellent performance.  The SBA offers generous federal government health benefits, flexible work schedules and leave, and promotes work-life balance. 


This announcement serves as a Merit Promotion and All Sources announcement.  You will be asked to determine your eligibility for each during the questionnaire process when you apply online.


  • All SBA employees are subject to a credit check.
  • You must successfully complete a background investigation.
  • You must be a U.S. Citizen to apply for this position.


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  • Lending Institution Outreach - conduct face-to-face lender visits with individual lending institutions for the purpose of delivering SBA loan programs and services in the District and in accordance with the Strategic Lender Marketing Plan as prepared by the Supervisor/Lead.  Visits will include new, active, inactive lenders and other training entities.
  • Lender, Borrower and Partner Technical Training - conduct or participate in training sessions designed to ensure that SBA programs and services are optimized in the various financial organizations served by the District.  All training and events will be conducted in a professional and courteous manner and in accordance with the Strategic Lender Marketing Plan as prepared by the Supervisor or Team Lead.
  • Lender Development - provide assistance through consultative and customer interactions with lenders (one-on-one) including credible or serviceable telephone calls, email, meetings and lender office drop-in visitors regarding SBA loan programs and services

  • This is an exciting opportunity to assist small businesses and help stimulate America's growth.  Duties performed at the GS-9 grade level will be at the developmental capacity.


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    GS-9:  One year of specialized experience equivalent to the GS-7 grade level assisting with or worked as part of a team:

    • In loan proposal development, packaging, and structuring; and
    • Knowledge of marketing lending programs and services; and 
    • In conducting training or professional development; and
    • Knowledge of growing and developing a customer base; and 
    • In using a variety of a software applications and technologies in all aspects of the job.


    If you do not meet the specialized experience requirements, you may also qualify with education as follows:

    GS-9:  A Master’s degree, equivalent graduate degree, or two full years of progressively higher level graduate education leading to such a degree or LLB or JD in accredited college or university. (Degree or course work should be in areas of business, finance, accounting or a related field.) OR a combination of related education and specialized experience that together equal 100 percent of the required basic qualifications for the GS-09.

    You MUST submit transcripts (official or unofficial) with this application if you wish to qualify based on education.



    For Delegated Examining (all US Citizens), your application will be evaluated under the Category Rating method based on your responses to the assessment questions. You will recieve a score based on the responses to the assessment questions (to view the questions click here View Assessment Questions).  If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. If you meet basic requirements for the position, your application will be evaluated and placed into one of three categories:

    1. Best-Qualified: highly proficient with an overall comprehensive level of knowledge, skills and abilities related to the job based on a complete review of experience, education, and training as described in an applicant’s responses to the assessment questions and resume. 
    2. Well-Qualified: competent in the position with an overall accomplished level of knowledge, skills, and abilities related to the job based on a complete review of experience, training, and education as applicable, as described in an applicant’s responses to the assessment questions and resume. 
    3. Qualified: an overall basic level of knowledge, skills, and abilities related to the job based on a complete review of experience, education, and training, as described in an applicant’s responses to the assessment questions and resume. 

    Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated.  Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.

    Merit Promotion and Non-Competitive applicants will not be evaluated using Category Rating.  Applicants meeting basic qualification requirements will further be evaluated on the information provided in the Supplemental Questionnaire.  To preview this questionnaire, click on the following link View Assessment Questions.  You will receive a numeric rating based on your responses to the questionnaire.

    You will be rated using the following Knowledge, Skills, and Abilities (KSAs).

    1.  Knowledge of lender marketing principles and strategies, as well as lender marketing analysis.

    2.  Knowledge of training principles, trends, strategies, and techniques.

    3.  Knowledge of lender management principles, practices, techniques and operations.

    4.  Skill in writing to develop information programs for diverse audiences of various levels of understanding and sophistication.

    5.  Skill in conceptualizing, preparing and conducting a variety of oral presentations (such as workshops, lectures, formal training and impromptu speeches) to influence the acceptance of programs, services or special interest.


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    Working for SBA offers a number of really exciting benefits and flexibilities. To find out more about Federal benefit programs click here


    If you are applying for a special selection priority under the Interagency Career Transition Assistance Program (open to surplus and displaced Federal employees), submit the following proof of your eligibility:  Your reduction in force (RIF) separation notice, a Standard Form 50 reflecting your RIF separation, or notice of proposed removal for declining a directed reassignment or transfer of function to another commuting area.  To be found well-qualified for special selection priority by SBA, you must meet the minimum qualifications and receive at least 85 possible points for the quality ranking factors. Information about ICTAP eligibility is on OPM's Career Transition Resources website at

    Selective Service:  If you are a male applicant born after December 31, 1959 , you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.   See

    If you are a current Federal employee applying for promotion under SBA's Merit Promotion and Placement Plan, you must have completed a minimum of 52 weeks in positions not more than one grade lower than the position being filled.  You must meet this requirement by the closing date of this announcement.

    Probationary Period:  You may be required to serve a one year probationary period.



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    To apply for this position, you must provide a complete Application Package which includes:

    1. Your Résumé: your resume must contain the following information 

    ·        Name, address, telephone number, email address;

    ·        Supervisor's contact information, if applicable.  Indicate if you would prefer to be notified before your supervisor is contacted;

    ·        Job Title (if Federal Service provide series and grade)

    ·        Related job experience including beginning/ending dates (mm/dd/yy to mm/dd/yy)

    ·        Work Schedule - ex. Full Time, Part Time (if part time- number of hours per week)

    2. A complete Occupational Questionnaire
    3. Additional Required Documents (see Required Documents section below)

    The complete Application Package must be submitted by 11:59 PM (EST) on Monday, December 17, 2012.

    To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account.  Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
    Note: To return to a previously Saved or Incomplete application you may use the following link:

    To fax supporting documents you are unable to upload, complete this cover page using the following Vacancy ID 800373.  Fax your documents to 1-478-757-3144.

    Applications will only be accepted online or by fax.   If you are unable to apply online:

    1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire,
    2. Print this 1203FX form to provide your response to the occupational questionnaire, and
    3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.  The vacancy ID is 800373

    If you need assistance applying online or by fax, please contact OPM at


    In addition to the online application (resume and responses to the questionnaire), you are required to submit the following forms:

    • Transcripts (if qualifying based on education)
    • A copy of your SF-50, Notification of Personnel Action, showing 'Tenure' and "Position Occupied' (if applying under Merit Promotion/Non-Competitive)
    • If you are claiming 5-point veterans’ preference, you must submit a copy of your Discharge from Active Duty (DD-214 Member 4 copy) or Certificate of Release.  If you are claiming 10-point veterans’ preference, you must submit a copy of your DD-214 or Certificate of Release, an Application for 10-point Veterans’ Preference (SF-15) and the required documentation listed on the back of the SF-15 and an official statement, dated 1991 or later, from the Department of Veterans Affairs or any branch of the Armed Forces, certifying a service-connected disability.
    • To receive consideration for a special appointment authority (severely disabled, Peace Corps, ICTAP, VRA) you must submit all required documentation supporting your claim.


    Candice Dow
    Phone: (202)205-6080
    Agency Information:
    Small Business Administration
    721 19th Street
    Denver, CO


    Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and or referral to the hiring official.  If further evaluation or interviews are required you will be contacted.  We expect to make a job offer within 40 days of the closing date of this announcement.  You will be notified through Application Manager of the outcome.


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