This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Dispatcher

Department:Department of the Navy

Agency:Commander, Navy Installations

Job Announcement Number:SE22151-07-799064MZ486928-D

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$31,315.00 to $50,431.00 / Per Year


Monday, December 10, 2012 to Wednesday, December 12, 2012




Full Time - Permanent




12 vacancies in the following location:
Naval Air Station Jacksonville, FL United StatesView Map


United States Citizens


The Navy and Marine Corps team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training. From pipefitters to accountants, scientists to engineers, doctors to nurses-the careers and opportunities to make a difference are endless. Civilian careers-where purpose and patriotism unite!

Unpretentious metropolitan style meets stunning natural beauty. Jacksonville captures the essence of a lifestyle and landscape reflecting the real Florida. Discover the heart of the city and endless stretches of pristine beaches, while exploring the region's unique shopping, numerous dining options and warm Southern hospitality. With a moderate temperature year round, Jacksonville is home to numerous festivals, national and international sporting events, exceptional golf courses and world-class art and culture. Get to know Jacksonville, where Florida Begins.


  • You must be a US Citizen.
  • Must be registered for Selective Service, see Legal & Regulatory Guidance.
  • Suitable for Federal employment as determined by background investigation.
  • Selectee may be required to successfully complete a probationary period.
  • This announcement may be used to fill additional vacancies.


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  • Disseminating information regarding deployment of emergency personnel or equipment.
  • Instructing callers in emergency first aid techniques (e.g. Cardiopulmonary Resuscitation [CPR], the Heimlich maneuver, etc).
  • Utilizing cmoputer databases to control security-area access gate functions.


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In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered.  Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.


GS-05 Requirements

At least one year of specialized experience equivalent to the GS-4 grade level in the Federal Service.  Qualifying experience includes: 1) Operating automated systems in an office environment; 2) Providing information to incoming callers. NOTE: This information must be supported in your resume to be considered for the position.




Successfully completed four years of education above the high school level in any field from an accredited college or university.




Some specialized experience as described, but less than one year, and more than two years but less than four years of education as described. Compute the percentage of the requirements met, and the total is at least 100%. (To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of education beyond two years by 60. Add the two percentages. The total percentage must equal at least 100 percent to qualify.).

GS-06 Requirements

At least one year of specialized experience equivalent to the GS-5 grade level in the Federal Service.  Qualifying experience includes: 1) Operating electronic computer-based systems for emergency (Police, Fire, and/or EMS) dispatching management; 2) Providing information over radio networks; and 3) Disseminating information from incoming callers during emergency situations. NOTE: This information must be supported in your resume to be considered for the position.


GS-07 Requirements

At least one year of specialized experience equivalent to the GS-6 grade level in the Federal Service.  Qualifying experience includes: 1)Processing incoming fire alarms, emergency, and non-emergency calls for fire, medical, and police assistance in order to dispatch personnel and apparatus to the scene of emergencies; 2) Initiating pre-arrival instructions to callers; 3) Performing emergency medical dispatch (EMD) services to callers with medical emergencies; 4)Using Computer Aided Dispatch (CAD) systems. NOTE: This information must be supported in your resume to be considered for the position.


Additional qualification information can be found from the following Office of Personnel Management web site:


PART-TIME OR UNPAID EXPERIENCE:Credit will be given for appropriate unpaid and or part-time work.  You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. 


As part of the application process, you must complete and submit an occupational questionnaire.  To preview this questionnaire and determine if your experience matches the skills required for this position, click the following link:  View Assessment Questions.


Are you using your education to qualify? For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you must submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned).   See OPM's General Policies for information on crediting education.


Education completed in foreign colleges or universities may be used to meet the qualification requirements if the applicant can provide documentation indicating that the foreign education is comparable to that received in an accredited educational institution in the United States. It is the responsibility of the applicant to provide such evidence when applying for further information, visit:


Selectee is required to participate in the Department of Defense direct deposit of pay program.


A SECRET security clearance is a requirement of this position. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a position offer or removal.   If you possess a security clearance, please indicate the level and termination date in your resume.

Incumbent must be able to type a minimum of 35 words per minute.

The following training and certification must be held or completed within 6 months of hire and renewed at required frequency:

Hazardous Material Awareness Course DODI 6055.06M (pre-requisite for Telecommunicator I & II).

Telecommunicator I & II CNIC 3440.17 DOD 6055.06M.

Healthcare Provider CPR (8hrs).    

APCO/Emergency Medical Dispatch (EMD) (40hr course), CNI 3440.17 NEPA 1061-Annex A, Association of Public Safety Communication Officers (APCO) APCD only.

National Incident Management Systems Courses NIMS-IS 100,200,700,& 800.

NCIC/FCIC or state equivalent (must conform to state requirements)

Certification and recertification in TDD/TYY procedures.

National Fire Protection Association (NFPA) 1061, NFPA 1221 and National Emergency.

Numbers Association (NENA) training standards.

Passing test score on three phase Computer Aided Dispatch written and practical exam.  

Work is mainly secretary and requires sitting for long periods of time at a dispatch station.

Incumbent must be physically capable of standing shifts without disruption of services.

Incumbent may be required to perform occasional travel as directed.

Nature of work involves periods of potentially stressful situations.

This position has promotion potential to the GS-07 grade. If selected below the full performance level, incumbent may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.


When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the Occupational Questionnaire, along with your supporting documentation to determine your ability to demonstrate the following knowledge, skills and abilities/competencies:


  • Knowledge of dispatching policies and procedures.
  • Knowledge of Emergency Medical Dispatch (EMD) protocol.
  • Ability to operate automated dispatching systems.


You will be rated under Category Rating procedures based on the extent to which your experience meets the Knowledge, Skills and Abilities for the position and rated as shown below.  Additional points are not added for veterans’ preference; however, preference is still applied. Applicants eligible for veteran's preference will receive selection priority over non-veterans.


If you meet the qualification requirements, your application will be placed in one of three categories:

Best Qualified- Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for announced position.

Highly Qualified-Candidates in this category possess good skills and experience above the minimum requirements for announced position. 

Qualified- Candidates in this category meet the minimum experience requirements for announced position.


If, after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified.


Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.


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Department of the Navy offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays and a 401K-type retirement plan.


This Position is subject to Department of Defense Priority Placement Program.


Typical 40 hour work week.


Relocation expenses may or may not be authorized.


A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.


The Department of the Navy uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, visit

Federal Annuitant Information:

The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants.  Policy information may be found at:


Interagency Career Transition Assistance Program (ICTAP) Eligible: 

ICTAP applicants must be well qualified for the position to receive consideration for special priority selection. A well-qualified ICTAP applicant is one whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements; however, the individual would not necessarily be considered highly or best qualified.  For more information about ICTAP eligibility please review the following link:


Military Spouse Preference (MSP):


Veteran’s Preference Information:


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To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account.  Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.


To apply for this position, you must provide a complete Application Package which includes: 
- Complete Resume.
- Complete Assessment Questionnaire. View Occupational Questionnaire

- Other supporting documentation as required.  Please see the "REQUIRED DOCUMENTS" section to determine if there are other documents you are required to submit. 


Your complete application (resume, assessment questionnaire, and all supporting documents) must be submitted by 11:59 pm Eastern Standard Time (EST) on Wednesday, December 12, 2012


If more than one resume is received, only the last resume submitted will be reviewed. 

If you upload your documents, do not fax the same documents.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account: select Application Status, and click on the more information link under the application status for this position.  


If you are unable to apply online or unable to upload your supporting documents follow the directions located at: 


This Vacancy ID is 799064.  


Do not email or send hard copy resumes/applications to the Contact Information or Agency Information listed in this vacancy announcement.  All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.


** It is the applicant's responsibility to verify that information and documents entered, uploaded, or faxed is received, legible and accurate. 

HR will not modify answers/documents submitted by an applicant. **


The documents you are required to submit vary based on what you are claiming (i.e., applying as a veteran or disabled veteran, applying as a military spouse, etc).  Please review the following link to see if there are any documents you need to provide: Applicant Checklist-External


DON Employment Info Center EIC
Phone: (800)378-4559
Agency Information:
PO Box 102
Jacksonville, FL


When the application process is complete, your application will be reviewed to determine if you meet the hiring eligibility and qualification requirements listed in this announcement.  You will be rated based on the information provided in your resume and responses to the questionnaire, along with your supporting documentation to determine your level of knowledge, skill, and ability, related to the job requirements.  


Best qualified applicants will be referred to the hiring manager. Best qualified applicants with veterans' preference are entitled to initial selection consideration.  If there are a sufficient number of best qualified applicants with veterans' preference, only those veterans will be referred to the hiring manager.  The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.


If, after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified.

Stay informed of changes to your application status by signing up for automatic email alerts at:

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