In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.
At least one year of specialized experience equivalent to the GS-4 grade level in the Federal Service. Qualifying experience includes: 1) Operating automated systems in an office environment; 2) Providing information to incoming callers. NOTE: This information must be supported in your resume to be considered for the position.
Successfully completed four years of education above the high school level in any field from an accredited college or university.
Some specialized experience as described, but less than one year, and more than two years but less than four years of education as described. Compute the percentage of the requirements met, and the total is at least 100%. (To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of education beyond two years by 60. Add the two percentages. The total percentage must equal at least 100 percent to qualify.).
At least one year of specialized experience equivalent to the GS-5 grade level in the Federal Service. Qualifying experience includes: 1) Operating electronic computer-based systems for emergency (Police, Fire, and/or EMS) dispatching management; 2) Providing information over radio networks; and 3) Disseminating information from incoming callers during emergency situations. NOTE: This information must be supported in your resume to be considered for the position.
At least one year of specialized experience equivalent to the GS-6 grade level in the Federal Service. Qualifying experience includes: 1)Processing incoming fire alarms, emergency, and non-emergency calls for fire, medical, and police assistance in order to dispatch personnel and apparatus to the scene of emergencies; 2) Initiating pre-arrival instructions to callers; 3) Performing emergency medical dispatch (EMD) services to callers with medical emergencies; 4)Using Computer Aided Dispatch (CAD) systems. NOTE: This information must be supported in your resume to be considered for the position.
Additional qualification information can be found from the following Office of Personnel Management web site: http://www.opm.gov/qualifications/Standards/group-stds/gs-cler.asp
PART-TIME OR UNPAID EXPERIENCE:Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
As part of the application process, you must complete and submit an occupational questionnaire. To preview this questionnaire and determine if your experience matches the skills required for this position, click the following link: View Assessment Questions.
Are you using your education to qualify? For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you must submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned). See OPM's General Policies for information on crediting education.
Education completed in foreign colleges or universities may be used to meet the qualification requirements if the applicant can provide documentation indicating that the foreign education is comparable to that received in an accredited educational institution in the United States. It is the responsibility of the applicant to provide such evidence when applying for further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Selectee is required to participate in the Department of Defense direct deposit of pay program.
A SECRET security clearance is a requirement of this position. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a position offer or removal. If you possess a security clearance, please indicate the level and termination date in your resume.
Incumbent must be able to type a minimum of 35 words per minute.
The following training and certification must be held or completed within 6 months of hire and renewed at required frequency:
Hazardous Material Awareness Course DODI 6055.06M (pre-requisite for Telecommunicator I & II).
Telecommunicator I & II CNIC 3440.17 DOD 6055.06M.
Healthcare Provider CPR (8hrs).
APCO/Emergency Medical Dispatch (EMD) (40hr course), CNI 3440.17 NEPA 1061-Annex A, Association of Public Safety Communication Officers (APCO) APCD only.
National Incident Management Systems Courses NIMS-IS 100,200,700,& 800.
NCIC/FCIC or state equivalent (must conform to state requirements)
Certification and recertification in TDD/TYY procedures.
National Fire Protection Association (NFPA) 1061, NFPA 1221 and National Emergency.
Numbers Association (NENA) training standards.
Passing test score on three phase Computer Aided Dispatch written and practical exam.
Work is mainly secretary and requires sitting for long periods of time at a dispatch station.
Incumbent must be physically capable of standing shifts without disruption of services.
Incumbent may be required to perform occasional travel as directed.
Nature of work involves periods of potentially stressful situations.
This position has promotion potential to the GS-07 grade. If selected below the full performance level, incumbent may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.
HOW YOU WILL BE EVALUATED:
When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the Occupational Questionnaire, along with your supporting documentation to determine your ability to demonstrate the following knowledge, skills and abilities/competencies:
- Knowledge of dispatching policies and procedures.
- Knowledge of Emergency Medical Dispatch (EMD) protocol.
- Ability to operate automated dispatching systems.
You will be rated under Category Rating procedures based on the extent to which your experience meets the Knowledge, Skills and Abilities for the position and rated as shown below. Additional points are not added for veterans preference; however, preference is still applied. Applicants eligible for veteran's preference will receive selection priority over non-veterans.
If you meet the qualification requirements, your application will be placed in one of three categories:
Best Qualified- Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for announced position.
Highly Qualified-Candidates in this category possess good skills and experience above the minimum requirements for announced position.
Qualified- Candidates in this category meet the minimum experience requirements for announced position.
If, after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified.
Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.