This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Program Support Assistant

Department:Department Of Veterans Affairs

Agency:Department of Veterans Affairs - Agency Wide

Job Announcement Number:DEU-13-798550-SW

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$31,315.00 to $40,706.00 / Per Year


Thursday, December 06, 2012 to Thursday, December 20, 2012




Full Time - Term NTE 1 year




1 vacancy in the following location:
Orlando, FL United StatesView Map


United States Citizens


Vacancy Identification Number (VIN): 798550 (Please include on all documents)

Our mission: To fulfill President Lincoln's promise – "To care for him who shall have borne the

battle, and for his widow, and his orphan" – by serving and honoring

the men and women who are America's Veterans.




This position is located within the Department of Veterans Affairs, Office of the Secretary, Office of Construction & Facilities Management, Office of Operations, Field Resident Engineer Staff.  The incumbent serves as the office manager and administrative assistant and as such manages the administrative workload and aspect of the office.



VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to



NOTE: This is a TERM appointment (not-to-exceed 1 year). Term appointments are non-status, nonpermanent appointments of limited duration. Term employees are eligible to earn leave and generally have the same benefits as permanent employees including health and life insurance, within-grade increases and Federal Employees Retirement System and Thrift Savings Plan coverage.  Term appointments may be extended without further competition. 


  • You must be a US citizen to apply for this job
  • Subject to a background/suitability investigation.
  • You will be required to serve a 1 year probationary period.


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The incumbent:

  • Receives visitors and telephone calls regarding construction related matters
  • Maintains records and a tracking system to ensure that deadlines dates are fully met
  • Keeps abreast of matters pertaining to procedures and policies related to memorandums, correspondence, reports, and related administrative documents
  • Maintains records on points of contact in order to obtain input on related administrative matters pertaining to office related administrative needs
  • Receives and determines the distribution of incoming mail, handles items that are routine
  • Establishes office procedures/operations to facilitate and support the office mission
  • Writes procedural/administrative notices or instructions
  • Recommends new and/or modified administrative and procedural methods to accommodate new and revised regulations and initiatives
  • Sets up, shifts, or otherwise arranges appointments
  • Arranges for conferences and meetings, including space, time, and attendees.
  • Assembles background and/or handouts material for such conferences and meetings
  • Resolves operating systems deficiencies by troubleshooting hard/software malfunctions


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Specialized Experience GS-05: Must have at least one year of specialized experience equivalent to the GS-04 level in the Federal service performing work involving:


  • Performing administrative functions and operations
  • Utilizing a personal computer and a variety of office automation software programs
  • Reviewing a work for conformance with established procedures
  • Preparing written correspondence and reports
  • Establishing and maintaining data and files
  • Receiving and distributing mail


Education:  Successfully completed four full years above a high school education leading to a bachelor's degree in any field from an accredited college or university.  One full time year is defined as 30 semester hours or 45 quarter hours at an accredited college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school.  You must submit a copy of unofficial transcripts if applying based on education.


Combination of Experience and Education:  Possession of a percentage of the experience and a percentage of the education listed above which when combined equals 100% of the necessary experience and education needed to qualify for this position.  You must submit a copy of unofficial transcripts if applying based on education.



    You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:

  • Ability to effectively communicate orally interfacing with a variety of officials applying knowledge of protocol. 
  • Ability to review and edit a variety of correspondence utilizing knowledge of proper English syntax and composition; and formatting, and style.
  • Ability to handle a wide variety of task for an office of multiple personnel. 
  • Skill in utilizing a computer system to track project status and create documents in final format.

For more information on these qualification standards, please visit OPM's web site at

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's web site at


APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming 10-point preference must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted 5 points tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference.For more information on Veterans' Preference, please visit


Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.


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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at


The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP)provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

Drug Free Workplace: If this is a drug testing designated position (DTDP) as defined in Presidential Order 12564, tentative selectees may be subject to pre-employment testing for illegal drug use. Testing will be conducted in accordance with Department of Health and Human Services (HHS) Guidelines for Drug Testing Programs. Tentative Selectees who refuse to be tested will be denied employment.


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To apply for this position, you must provide a complete Application Package which includes:

The complete Application Package must be submitted by 11:59 PM (EST) on Thursday, December 20, 2012.

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process. Applicants are urged to apply online; this process is easier, faster, and provides more information as applications are processed.

Note: To return to a previously Saved or Incomplete application, simply reapply through your account in USAJOBS. After applying, return to USAJOBS ( ) to see the status of your application, including any messages that may have been sent to you.

If you cannot apply online:

  • Click the following link to view and print the View Occupational Questionnaire.
  • Print this 1203FX form to provide your response to the occupational questionnaire
  • Fax the completed 1203FX form along with any supporting documents to (478)757-3144. Your 1203FX will serve as a cover page for your fax transmission.
  • To fax supporting documents you are unable to upload:

  • Complete this cover page>using the following 798550.
  • Fax your documents to (478)757-3144


    The following documents are required:

    Use this checklist to make sure you’ve submitted everything!

    NOTE: In addition to the information provided on the checklist: You must provide a copy of a recent SF-50, "Notice of Personnel Action" that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position, title, series, grade, step, tenure, type of service (Competitive or Excepted) and career status (career or career-conditional).


    Stephanie Watson
    Phone: (202)461-6092
    Agency Information:
    VA Central Office HRS
    Department of Veterans Affairs
    810 Vermont Avenue NW
    Washington, DC


    After we receive your complete application package (including all required documents), your qualifications will be reviewed and assigned an initial rating. We will also review your application to make sure that your résumé supports the answers given in the questionnaire. If your résumé does not support your questionnaire answers, we will adjust your rating accordingly. Based on your ranking or numerical score, you may be referred to the hiring manager for further consideration and possible interview. You will be notified when your rating is determined.

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