This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Supervisory Associate Advocate (Local Taxpayer Advocate)

Department:Department Of The Treasury

Agency:Internal Revenue Service

Job Announcement Number:13CS1-TAX0076-0501-04-AW

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$96,690.00 to $125,695.00 / Per Year

OPEN PERIOD:

Tuesday, December 04, 2012 to Monday, December 10, 2012

SERIES & GRADE:

IR-0501-04

POSITION INFORMATION:

Full-Time/Permanent - Career/Career Conditional

PROMOTION POTENTIAL:

04

DUTY LOCATIONS:

1 vacancy - Des Moines, IA, USView Map

WHO MAY APPLY:

U.S. CITIZENS, NO PRIOR FEDERAL EXPERIENCE IS REQUIRED

 

FIRST 25 APPLICANTS THAT APPLY WILL BE CONSIDERED ONLY. ADDITIONAL APPLICANTS WILL BE CONSIDERED AS NEEDED.

JOB SUMMARY:

WHY IS THE IRS A GREAT PLACE TO WORK? At the IRS, you will use your skills in accounting, business, finance, law enforcement, information technology, advocacy and more to help make America stronger. The IRS is one of the largest financial institutions in the world and the work we do helps fund America. We are counting on bright, talented and dedicated individuals like you to achieve our goals. You will be both challenged and supported so whether you are just starting out or looking for new opportunities, consider the IRS and start making a difference today.

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

WHAT IS THE INTERNAL REVENUE SERVICE (IRS)? The IRS is a bureau of the Department of the Treasury and one of the world's most efficient tax administrators. Yearly, the IRS collects more than $2 trillion in revenue and processes over 200 million tax returns. The IRS Mission is to provide the United States taxpayers top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all.

WHAT DOES A FRONT LINE MANAGER DO?As a Front Line Manager, first level supervisor, you will be responsible for assigning, directing, and reviewing the work of subordinate employees. You will use your leadership skills and management techniques for planning, scheduling, and coordinating work operations, planning and carrying out the training and development of employees, evaluating employees' work performance, and in performing all other related administrative functions. Generally, you will direct the work operations of subordinates performing administrative, complex clerical, technical and/or work comparable in nature. The functions, activities, and services provided may have limited geographic coverage and support activities within specific agency program segments.

WHAT IS THE TAXPAYER ADVOCATE SERVICE DIVISION? If you're ready for a challenging career opportunity, consider a career with the Internal Revenue Service's Taxpayer Advocate Service (TAS). The Taxpayer Advocate Service is an independent organization within the IRS. The Case Advocate is the first line of contact for taxpayers who may be facing hardships, have encountered language and cultural barriers, or have simply tried everything they know to resolve their tax problems. Position is located in Des Moines, IA. The anticipated start date will be determined upon selection.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

KEY REQUIREMENTS

  • Click "Print Preview" to review the entire announcement before applying.
  • New managers will serve a one-year supervisory probationary period.
  • Moving expenses are not authorized.
  • Tour of Duty: Monday-Friday 8:00am-4:30pm
  • Alternative Work Schedule, staggered work hrs, or telework may be available

DUTIES:

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As a Front Line Manager you will:

  • Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.
  • Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
  • Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
  • Give advice, counsel, or instruction to employees on work and administrative matters.
  • Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions.
  • Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
  • Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
  • Identify developmental and training needs of employees, providing or arranging for needed development and training.
  • Initiate ways to improve production, work processes, and/or to increase the quality of the work directed.

  • QUALIFICATIONS REQUIRED:

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    QUALIFICATIONS/ELIGIBILITY REQUIREMENTS: You must meet the following eligibility and basic qualification requirements by the closing date of this announcement.

    ELIGIBILITY REQUIREMENTS:

    BASIC REQUIREMENTS (FRONT LINE MANAGER): To be minimally qualified for this position you must have at least one year of specialized experience equivalent to the next lower level in the Federal Government. To be qualifying for this position your experience should be sufficient to demonstrate:

  • Knowledge of management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight;
  • Knowledge and understanding of regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;
  • Extensive knowledge of cost estimating procedures and cost analysis, project management, and legal and regulatory interpretations specific to the position being filled;
  • Knowledge of communicative techniques to effectively and diplomatically interact with internal and external customers.
  •  

     Qualifying experience examples (this list is not all inclusive):

    • Knowledge in tax controversy matters demonstrated by experience as a Lead Attorney, CPA or Enrolled Agent.
    • Experience as a Director or manager who advocates for clients to effect resolution of tax controversy matters.
    • Knowledge of tax matters demonstrated by career experience in accounting, financial and legal management positions.
    • Able to teach and train internal/external groups regarding compliance programs and processes.
    • Has knowledge of operating policies, procedures, and processes of a large organization.
    • Participates in councils, task forces, and other area or national initiatives that cross organizational boundaries.
    • Serves in a management position that includes tax administrative responsibilities.
    • Understands and is able to discuss different tax issues, policies, practices and laws in a variety of situations and different geographic areas.
    • Able to give presentations and/or speeches on tax law matters.


    -

    HOW YOU WILL BE EVALUATED:

    Applicants meeting the minimum qualification requirements and applicable leadership and technical requirements will be eligible for consideration in this process.

    1. Applicants will be rated based on the quality and extent of your experience and accomplishments. Your on-line application, responses to the on-line questions, and resume will be used to evaluate your potential on both leadership and technical competencies. Applicants determined tentatively eligible/qualified by the system will be prompted to complete the Technical Competency Narrative Form at the end of the on-line application process.
    2. Applicants must submit a Resume, not more than three pages in length. Qualifications will be verified based on the information provided in the application package. Failure to provide sufficient evidence in your resume may result in a "Not Qualified" determination for this position. For tips on preparing your resume click http://www.jobs.irs.gov/downloads/ResumeTips.pdf ; for cover letter tips click http://www.jobs.irs.gov/downloads/CoverLetterTips.pdf .
    3. Applicants will be tentatively assigned to a category group (A, B, C, etc.) based on a combination of your responses to the online leadership questions and an evaluation of your technical competencies for this position. Each category group represents a quality level (i.e., A = Superior, B = Highly Qualified, C = Qualified). Candidates proceed to the next step of the hiring process in category group order. Your final category assignment determines the order in which you are considered for the position(s). Applicants are referred to the selecting manager in category order (A, B, C).
    4. Preference eligibles who meet the minimum qualification requirements and who have a compensable service -connected disability of at least 10 percent must be listed in the highest quality category. All other preference eligibles will be assigned based on their responses to the questions and will be referred for selection before non-preference eligibles within the same category.
    5. Applicants referred for selection may be required to participate in a selection interview. IRS will not reimburse costs related to the interview such as travel to and from the interview site.
    6. If you are a displaced or surplus federal employee eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a score of 80 or Category B or better to be rated as well qualified to receive special selection priority.
    The technical competencies for this position are: Client Representation, Compliance, Organizational Knowledge, Tax Administration and Tax Law.
    To preview questions please click here.


    BENEFITS:

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    We offer a workplace that is respectful, fair and values diversity. Our comprehensive benefits are very generous - helping you to reach your personal goals by supporting your professional growth, health, well-being and your family needs. We also offer challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.

    For additional information view and learn more about our benefits package at: https://my.usajobs.gov/ResourceCenter/Index/Interactive/Benefits#icc



    OTHER INFORMATION:

    If you need a reasonable accommodation for any part of the application and hiring process, please contact Anisa Watson at 901-395-1247. Decisions on granting reasonable accommodation will be made on a case-by-case basis. If the State Rehabilitation Center or the State Commission for the Blind has certified you as eligible for reasonable accommodation, you may wish to contact your counselor to apply for employment through the IRS Disability Employment Program in addition to applying for this vacancy announcement.

    CONDITIONS OF EMPLOYMENT:

    If selected for this position, you will be required to:

  • Complete a one-year probationary period (unless already completed).
  • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment.
  • Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 Personal Identity Verification); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Employees must maintain PIV credential eligibility during their service with the Department of the Treasury.
  • Undergo a pre-employment federal income tax verification. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification. IRS will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.
  • Travel 1 to 5 nights a month.
  • Interviews may be conducted.


  • HOW TO APPLY:

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    The application process has 6 STEPS:

    STEP 1: Create an account at: https://my.usajobs.gov  .

    STEP 2: Develop a Resume using the USAJOBS "Resume Builder" or "Upload" your Resume into USAJOBS.

    STEP 3: Search for IRS Vacancy Announcements. To find this announcement, go to http://jobs.irs.gov/USAJOBS , copy and enter the announcement number 13CS1-TAX0076-0501-04-AW in the key word search field. Select "Yes", if you are a current or former Federal civilian employee who holds or held a non-temporary appointment. Click "Search for Jobs." Click "Apply Online" on the announcement screen, follow all instructions provided, and click "Apply for this position now!"

    STEP 4: Complete all 5 steps in the CareerConnector Account Creation: 1) Personal Information; 2) Military Service & Veteran Preference; 3) Core Questions 4) Demographic Information and 5) Resume Information. Click "Apply to this Vacancy".

    STEP 5: Apply to the Vacancy. Respond to the questions for each of the following sections: Series, Grade, Location; Grade Specific; & All Grade Questions.

    STEP 6: Submit Documents and Review Application. Timely submit the supporting documents requested. Click one of the available options in CareerConnector: Upload; USAJOBS; Fax; or Reuse existing documents. Follow ALL instructions provided. Next, review the summary of the application you completed. Scroll down & click "Finish" at the bottom of the page. You will be automatically redirected to USAJOBS where you can track the status of your application.

     

    WHAT IF I FORGOT TO SUBMIT SOMETHING?

    1. Log into My USAJOBS at https://my.usajobs.gov with your user name and password.
    2. Click on "Application Status".
    3. Click "more information" under the "Application Status" column of the announcement.
    4. Click "Review and Update the documents if needed", on the "Application Detail" page.
    5. Select "Upload", "USAJOBS", "Fax", or "Reuse existing document" for each document to be submitted. Ensure you carefully follow ALL instructions provided.
    6. Click "Finish" to save this change.


    REQUIRED DOCUMENTS:

    CTAP/ICTAP DOCUMENTATION If you are a displaced or surplus Federal employee eligible for consideration under the click here. you must submit proof of eligibility. VETERANS' PREFERENCE DOCUMENTATION For more information on veterans' preference, click here.

    NOTE: YOU MUST SUBMIT ALL DOCUMENTATION BY 11:59 P.M. EST ON THE CLOSING DATE OF THIS ANNOUNCEMENT TO BE ELIGIBLE FOR CONSIDERATION.

    AGENCY CONTACT INFO:

    Anisa Watson
    Phone: 901-395-1247
    Fax: 000-000-0000
    TDD: 901-395-1214
    Email: HCO.MEM.EXT.APPLY.TAS@IRS.GOV
    Agency Information:
    INTERNAL REVENUE SERVICE
    5333 Getwell Rd
    Stop 9417
    Memphis, TN
    38118
    US
    Fax: 000-000-0000

    WHAT TO EXPECT NEXT:

    You can expect a communication from us concerning your application via email. If you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communications that could affect your consideration for this position. If your contact information changes after the closing date of the announcement, please notify the Employment Office (contact provided in this announcement) and update your USAJOBS profile.

    You can check the status of your application for this position at any time by logging onto your "My USAJOBS" account and clicking on "My Application."


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    Job Announcement Number:

    13CS1-TAX0076-0501-04-AW

    Control Number:

    332357900