This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Human Resources Assistant (Office Automation), GG-0203-04-DEU-External

Department:Department Of Commerce

Agency:Bureau of the Census

Job Announcement Number:NPC-2013-0055

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$27,990.00 to $27,990.00 / Per Year


Friday, November 30, 2012 to Friday, December 07, 2012




Competitive Service: Temporary Appointment NTE 9/30/2013 - Time Limited/Full Time




4 vacancies - Jeffersonville, IN, USView Map


All qualified United States citizens.


The U.S. Census Bureau's National Processing Center (NPC) in Jeffersonville, IN is an ultramodern data processing facility featuring the latest in telecommunications and computer processing technologies to support the nation's economic and demographic indicators. NPC is the Nation's center for collecting, capturing, and delivering timely, high-quality data products and services for surveys and censuses at the best value.

The Human Resources Assistant (Office Automation) position is located in the Employment Classification Section (ECS) and in the Employee Development and Benefits Services Section of the Human Resources Branch at the National Processing Center, U.S. Bureau of Census in Jeffersonville, Indiana. The incumbent provides personnel clerical and technical services in support of in-processing and out-processing of employees, preparation of personnel records, maintenance of Official Personnel Folders, distribution of benefits, payroll, awards or performance management documents/materials to employees, answering customer inquiries from employees and the public, using a computer to process/create documents or labels and other clercial duties. 

Applicants applying for multiple NPC vacancy announcements at the same grade level may not be referred to multiple Selecting Officials simultaneously.

If you are currently serving under another temporary position (appointment) at NPC, you may not be considered for this position.

Applications under this vacancy announcement will be considered under external competitive procedures only.

Selectee must clear the fingerprint process and initiate the required background investigation prior to selection.

This vacancy announcement may be used to fill additional vacancies.

Relocation expenses may not be authorized.

Tour of Duty:  Monday – Friday, 8-hour shift beginning no earlier than 7:30 a.m. and ending no later than 5:00 p.m. Eastern Time (ET) or Alternate Work Schedule (AWS) of 7:30 a.m. to 5:00 p.m. ET. Alternate Work Schedule is an 80-hour biweekly basic work requirement that is scheduled in less than 10 days; i.e., eight 9-hour days/nights, one 8-hour day/night, and one day off.


  • Must be a U.S. Citizen.
  • If resume is incomplete, applicant may not be considered for this vacancy.
  • Must be suitable for Federal employment.
  • Must be registered for Selective Service, if applicable (
  • Able to type 40 wpm with 3 or fewer errors based on a 5-minute sample.


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The individual selected for this position will:

  • Answer customer inquiries face-to-face and via telephone.
  • Provide clercial and technical support including maintaining Employee Personnel, Performance, and Payroll Folders.
  • Use a computer to process documents in the National Finance Center and HR Connect databases, or to verify information, to create a variety of documents/labels, to call up files, or to generate reports.
  • Distribute benefits, payroll, awards, personnel action or performance management documents/materials.
  • Search for, log out, file actions in and purge Official Personnel Folders (OPFs);  also assist in preparing OPFs for shipment to the National Personnel Records Center.
  • Provide information to the general public and NPC employees concerning employment opportunities with the National Processing Center.
  • May assist in employment activities, such as posting vacancy announcements and recruiting bulletins, and maintaining vacancy packets.
  • May assist with fingerprint processing.
  • May act as timekeeper or back-up timekeeper.


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Applicant must have 52-weeks of general experience in a progressively responsible clercial, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position OR 2 years post-high school education OR a combination of experience and/or education.


GRADE 04:  2 years of successfully completed education above high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Equivalent combinations of successfully completed post-high school education and experience may be used to meet the total experience requirement.

If using education substitution, the applicant must submit the post-high school transcripts online by 11:59 p.m. Eastern Time (ET) or by 5:00 p.m. ET for paper copies, on the closing date of this vacancy announcement.


Applicants must have a typing proficiency of at least 40 words per minute to operate office automation equipment such as personal computers, typewriters, fax machines, scanners, copiers, etc. Applicants may meet the requirements by answering YES to the online question regarding typing ability.

Qualification requirements contained in this vacancy announcement are based on U.S. Office of Personnel Management Qualification (OPM) Standards Handbook, which contains federal qualification standards. This handbook is available on OPM's website at:

Applicants must meet all qualification requirements by the closing date of this announcement.


We will review the applicant’s resume, optional cover letter and supporting documentation (including Official Personnel Folder if a current NPC employee) and dates of employment (mm/dd/yyyy) on the resume to determine if the applicant meets the qualifications for the position.  If the applicant meets the qualifications stated in the vacancy announcement, we will compare applicant’s resume, optional cover letter and supporting documentation to the responses on the scored occupational questionnaire that the applicant completed as part of the application and place the applicant in one of three pre-defined categories.  These categories are “gold”, “silver”, and “bronze”. The resume and/or the optional cover letter must support the applicant’s responses to the occupational questions or the score on the occupational questionnaire will be lowered. The best-qualified candidates will be identified for referral to the hiring manager and may be invited for an interview.

How you will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed.  Preference eligibles with a service-connected disability of 10% or more will be listed at the top of the highest quality category (gold) for all positions                               

The scored occupational questionnaire will evaluate the applicant on the following competencies; do not provide a separate written response:

1. Knowledge of general office administrative and clerical support procedures, including organizing/maintaining a filing system, operating a multi-line phone system, performing customer service, typing forms and documents on electric typewriters, experience operating a personal computer using Word and Excel, ability to use printers, copiers and fax machines.

2. Ability to read and apply specific procedural guidelines and instructions pertaining to benefits, payroll, awards, maintenance of official personnel folders, time and attendance, and  personnel forms/documents. Ability to instruct individuals on completing numerous forms, as well as resolving minor technical problems and discrepancies. Skill in operating a personal computer to key data into an automated system.

3. Skill in dealing with people in a tactful and effective manner, both in face-to-face contacts and on the telephone to communicate clearly; possess the aptitude to listen, understand and explain written and oral instructions. Ability to make contacts to secure missing data, provide answers to routine questions, process information requests, schedule applicants for fingerprint appointments, etc.

4. Ability to complete an assignment, duty or task accurately with minimal wasted effort. Knowledge of the procedures and requirements related to processing personnel and benefits documents.

To preview questions please click here.


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Benefits for temporary appointments include annual leave, sick leave, and ten paid holidays in a calander year. Temporary employees are covered by Social Security and unemployment compensation.


Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) candidates will be eligible if it is determined that they have exceeded the minimum qualifications for the position by attaining a rating of at least 85 out of 100.  Information about CTAP/ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: CTAP/ICTAP applicants MUST submit the following documents: 

  1. A copy of applicant’s specific Reduction In Force (RIF) notice, written notice of expected separation or other documentation of priority consideration status;
  2. A copy of applicant’s latest SF-50 - noting current position, grade level, and duty location;
  3. A copy of applicant’s last performance appraisal including rating; and
  4. Any documentation from applicant’s agency that shows his/her current promotion potential.

The following links provide information on how you may be eligible for various hiring authorities:

*Special hiring authorities for veterans

*Persons with disabilities

The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, notify the Human Resources Branch. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources  Branch via the Federal Relay Service, 1-812-218-3610.

The United States Government does not discriminate in employment on the basis race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or any other non-merit factor.

Employees who receive a buyout and subsequently return to positions in a Federal agency within 5 years after the date of separation on which the payment is based, whether by reemployment or contracts for personal service, are generally obligated to repay the full amount of the buyout to the agency that paid it before the individual’s first day of reemployment.


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To apply online, applicant must complete and submit an application by accessing the USAJOBS website at  Follow these steps to complete the online application:

  • Log into USAJOBS website ( and enter the job announcement number in the left hand box titled What:”  and then click on the SEARCH JOBS button.
  • Click on blue job title link.
  • Select the blue “APPLY ONLINE” tab in the right-hand column.
  • Follow/complete the prompts to sign into an existing USAJOBS account or to create a new account.
  • The system will take you to the online occupational questionnaire, which is a required component of the application process.
  • Follow the instruction in the documents section of the application process for submitting all required documents.

To return to a saved application, log into your USAJOBS account at and click on "Application Status."  Click on the position title, and then select “UPDATE APPLICATION” to continue.

If an applicant has problems completing the online application, including problems submitting the supporting documents, contact the Help Desk by e-mail at or phone at 866-656-6831.  The help desk is available Monday-Friday, 7:00 a.m. to 7:00 p.m. (ET), excluding Federal holidays.

All online applications and supplemental materials must be received by 11:59 p.m. (ET) on the closing date of the vacancy. Applicants are strongly encouraged to submit their applications online using the application process outlined at While electronic applications are strongly encouraged, paper applications will also be accepted. Please contact the Human Resources Specialist identified in the vacancy announcement for details and instructions on the process for submitting your paper application. Paper applications and supplemental materials must be received by 5:00 p.m. (ET) on the closing date of the vacancy.


A complete application consists of the following:

  • Resume showing relevant experience, optional cover letter, and the online questionnaire.
  • Applicant’s resume must indicate country of citizenship.
  • Males born after 12/31/59 must indicate if they are registered for Selective Service.
  • List education and work experience including the dates (mm/dd/yyyy) of each employment along with the number of hours worked per week and specify the job duties related to the advertised position.
  • For work in the Federal service, include the grade level of the position(s) and dates held.
  • Applicant’s resume will be used to validate his/her responses to the occupational questionnaire.

Veterans' Preference documentation, if applicable.  Indicate on your resume the type of veterans' preference you are claiming and provide the appropriate supporting documentation (DD-214, Member 4 copy, stating disposition of discharge or character of service, VA letter, SF-15 (revised December 2004 or later), etc.) to validate your claim.  Active duty service members must submit certification from the armed forces that the service member is expected to be discharged or released from active duty service under honorable conditions not later than 120 days after the date the certification is signed. For more information regarding eligibility requirements, go to: .  For a fillable copy of the SF-15, go to: .

Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation, if applicable. See the "Other Information" section.

Education:  If using education substitution, applicant must submit a transcript (official or unofficial) or a list of courses that includes the following information:  name of accredited institution, grades earned, completion dates, and quarter and semester hours earned.  Education completed in foreign colleges or universities may be used to meet the requirements.  Refer to for more information.

Applicants are not required to submit official documents at this time; copies are sufficient.


Sharon Broughton
Phone: 877-576-7740, Option #4
Fax: 000-000-0000
TDD: 812-218-3610
Agency Information:
1201 East 10th Street
Building 66, Room 113
Attn: Human Resources
Jeffersonville, IN
Fax: 000-000-0000


We will notify the applicant of the outcome after each step of the recruitment process has been completed.  Applicants can check the status of their application by accessing the USAJOBS website at and clicking on "Application Status."

By submitting an application, the applicant is certifying the accuracy of the information contained in their application.  If the applicant makes a false statement in any part of the application, applicant may not be hired; may be terminated after beginning work; or, may be fined or jailed.  After making a tentative job offer, we will conduct a suitability/security background investigation.

Selectee will be required to submit official documentation prior to appointment.  The agency will then verify the information provided on the application (i.e., degree, veterans' preference, disability, etc.).

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