This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Staff Assistant, GS-303-7 (All Sources)

Department:Department Of Education

Agency:Federal Student Aid

Job Announcement Number:FSA-2013-0021

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$40,534.00 to $59,704.00 / Per Year


Monday, November 26, 2012 to Friday, December 07, 2012




Full time - One vacancy located in San Francisco and one vacancy located in Atlanta. - Permanent




1 vacancy - San Francisco, CA, USView Map
1 vacancy - Atlanta, GA, USView Map


This announcement is open to all U.S. citizens.

The area of consideration for this position is "All Recruiting Sources" for Non-status
candidates. Announcement FSA-2013-0023 is open concurrently with an area of consideration of "Federal Agencies" for status candidates.  Applicants eligible for appointment under special appointing authorities  (i.e. VEOA, Sch. A, etc) should also apply under announcement FSA-2013-0023.


Join our Team!  Federal Student Aid (FSA) is Funding America's Future, One Student At A Time.

Vision: To be most trusted and reliable source of student financial aid, information and services in the nation.

How would you like to work for the largest organization within the Department of Education (ED) with approximately 1,000 employees located in Washington, DC and in 10 regional offices throughout the United States?  That organization is the Office of Federal Student Aid (FSA), which has oversight of the nation's largest source of student aid for almost 11 million postsecondary students and their families.  FSA also manages or oversees more than $556 billion in outstanding loans - representing almost 95 million student loans to more than 30 million borrowers.   Just think: In addition to managing and monitoring ED's billions of dollars of student aid,  you will be among a team of experts who will focus on innovations for upgrading student aid delivery and servicing operations, vendor and contract management, budgeting and cost control, and financial and operational management all while providing quality customer service.


This position is in Federal Student Aid (FSA), Program Compliance, School Eligibility Service Group (SESG), School Participation Division. The School Eligibility Service Group is responsible for the oversight services of eligible postsecondary Title IV schools and their servicers. This includes institutional and program eligibility, resolving and analyzing an institution's compliance audits and financial statements, conducting program reviews of Institutional Title IV compliance, and management of an institution’s method of payment. Each division within School Eligibility Service Group (SESG) has responsibility for the oversight of specific institutions assigned to them. Institutions are generally assigned to a division based on the location of an institution's main campus or its unique ownership structure. Each division may be responsible for some or all of the oversight responsibilities under the purview of the School Eligibility Service Group (SESG). The incumbent may be assigned to any Division within the School Eligibility Service Group (SESG).



  • You must be a U.S. citizen.
  • Must complete a Background Investigation and fingerprint check.
  • Must complete a One-Year Probationary Period.
  • Relocation Expenses will not be paid.
  • Drug Testing, (if applicable).


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The incumbent of this position provides technical expertise to the Director, program staff, and other office personnel on the administration and execution of all administrative services required for the effective and efficient operation of the office. Incumbent facilitates the accomplishment of difficult and responsible work in order to develop, obtain, and/or coordinate essential management resources or services and integrate them with program activities and the overall direction and operation of the office.


Consolidates budget estimates, justifies and executes approved budgets, monitors expenditure of funds, and structures division administrative allocations. Provides advice, guidance, and staff assistance to program operations, and works with the Director on matters dealing with budget procedures and systems. Revises and develops standard operational procedures and advisory/alert notices for all administrative matters related to travel, government credit cards, and purchase of equipment and supplies, etc.


Has prime responsibility for developing and maintaining systems and procedures for all personnel management activities, including resolving unusual problems pertaining to personnel management and the total work force. Serves as a central source of coordination and status on staff ceiling, recruitment, selections, promotions, awards, training, hiring and reassignments, while ensuring that personnel policies of the Department and FSA are carried out.


Working closely with the Director, performs a continuing analysis of the need for new or additional space and services in light of program expansion and changing staff patterns. Serves as a liaison and focal point for space layouts and design. At the direction of the Director, conducts assessments to determine the need for and location of telecommunications services or the expansion of existing telecommunication services by analyzing data obtained from the phone company and GSA. Determines equipment and supply needs and makes allocations based upon available funds and evolving program operation needs.


May represent the assigned Director in meetings and conferences concerning administrative services program, including justifications for increases and resolution of staff resources allocations. Operates the Time and Attendance Program for the Division office. Oversees the accurate and timely preparation and completion of Time and Attendance reports by the staff. Prepares FSA procedures for processing and identifies training needs in this area. Responsible for monitoring the Division’s budgetary and accounting systems to ensure that they operate within the parameters established by the assigned manager. Works with the Director to appraise and evaluate the effectiveness of division operations in terms of quantity, quality, and timeliness of work processes and results. Provides special support services in handling disciplinary actions and grievances, recommending actions and problem resolution to management.


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All qualified candidates must have one year of specialized experience equivalent to the GS-6 level in the Federal Service.  Examples of such experience may include: 

writing sections of letters, articles, or publications; compiling information for weekly or monthly activity reports; establishing or updating budget tracking or records management systems; using word processing software to prepare a variety of documents; completing administrative forms, such as those for travel and time and attendance; and explaining resources, services, and administrative processes.

For full qualifications go to:








WARNING! High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from best-qualified status or result in a lowered score. Your responses to the vacancy questions must be substantiated by your on-line resume.  Be sure that the experience/education as described on your resume contains accurate and sufficient information that clearly supports your responses to all of the questions by addressing experience and education relevant to this position.   If you exaggerate or falsify your experience, education and/or your responses to questions, your ratings can/will be changed, or you may be removed from employment consideration.  You should make a fair and accurate assessment of your qualifications. 

Applicants who do not respond to the application questions will be rated ineligible.

Eligible candidates will be placed for selection consideration into three (3) categories as described below:

1 - Qualified Category - Applicants who have a "Q" score between 70 and 84.99 meets the specialized experience outlined in the Minimum

Qualification Requirements section of this announcement.

2 - Well Qualified Category - Applicants who have a "WQ" score between 85 and 94.99 exceeds the Minimum Qualification Requirements based on review of resume and vacancy specific questions.

3 - Best Qualified Category - Applicants who have a "BQ" score between 95 and 100 Outstanding level based on review of resume and vacancy specific questions.

Do not overstate or understate your level of experience and capability. You should be aware that your ratings are subject to evaluation and verification.


Applicants are expected to possess the Knowledge, Skills and Abilities (KSAs) listed below to qualify for this position.  These KSAs are addressed in the self-assessment questionnaire that you will complete for this announcement.  You do not need to respond separately to the KSAs listed below.  Your answers to the on-line
experience questions will serve as responses to the KSAs.

Your application will be evaluated based on your ability to demonstrate the following knowledge, skills, and abilities/competencies (KSAs):

1. Knowledge of Office Management/Coordination. 

2. Skilled at Word Processing and writing.

3. Knowledge of budgeting, time and attendance, and purchasing.


4. Ability to use technology and computers.

To preview questions please click here.


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The Department of Education, Federal Student Aid, offers a comprehensive benefits package including paid vacation and sick leave, federal holidays, health and life insurance, and participation in the Federal Employees Retirement System (FERS), including the Thrift Savings Plan (TSP).  Click on to find out more about federal benefits.  

Why Work at ED?

The U.S. Department of Education (ED), Federal Student Aid (FSA), is a great place to work. For more detailed information regarding our various work sites, please click on the link below: 

As an ED employee, you will benefit from our family-friendly work environment.  As part of our commitment to maintain a productive balance between work and home, we offer excused leave for parent/teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service.  Other incentives such as telecommuting and alternative work schedules also may be available to you.  

ED offers positions that are fair and competitive in compensation; developmental opportunities to exhibit teamwork and goal-oriented projects to enrich your federal career.



The Federal Government is committed to expanding access to employment by hiring people with disabilities; providing technical assistance and information on reasonable accommodations for people with disabilities; and identifying and removing barriers to work.  Persons with disabilities may apply for jobs filled either competitively (where qualified individuals compete with one another through a structured process), noncompetitively (where a qualified individual may be selected based on a special appointing authority), or through an excepted appointing authority for people with disabilities (i.e. Schedule A).  People who are selected for a Federal job must meet the qualification requirements for the position and be able to perform the essential duties of the job with or without reasonable accommodation.  For information on "People with Disabilities" please visit


 Interagency Career Transition Assistance Plan (ICTAP) Career Transition Assistance Plan (CTAP)- Eligible federal employees who were in positions and who were displaced from their positions may be eligible for selective priority over other candidates, under the ICTAP or the CTAP.  Information about these programs may be found at the following links. In order to qualify, your application must receive a score of 85 in comparison with the knowledge, skills and abilities criteria.  If you believe you are eligible for this special consideration, it is critical that you read the information provided in the links below.




 Student Loan Default
Applicants selected for positions are subject to a background check to verify that he or she has not defaulted on any loan funded or guaranteed by the U.S. Department of Education.  Applicants found to be in default will be contacted to make arrangements for repayment prior to being made an official offer of employment.

"Veterans interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, may send an email to to schedule an appointment for a session.   Veterans Counseling Session must be placed in the subject line of the email."



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Please carefully read the information provided under the link listed below.  The section entitled “How to Apply” provides detailed instructions on faxing your supporting documentation.  All required supporting documentation MUST be received by midnight Easter Time on the closing date of the announcement.  You are encouraged to thoroughly review the list of supplement documents required.  It is critical to note that many documents may not pertain to you.  You are only required to submit those that apply to you.


Veterans' Preference Documentation (DD214, VA letter, SF-15):  Required from applicants if applying for an appointment under special veterans' appointing authority

CTAP/ICTAP Documentation:  Required from displaced Federal employees if meeting this criteria

Noncompetitive Appointing Authority Documentation:  Required from applicants applying for consideration under a noncompetitive authority

Education Documentation:  Submit a copy of your transcripts of courses showing title, number of credits, grade, and date of completion. 

No forms will be accepted after the closing date.


Dana Dessesow
Phone: 202-377-4623
Fax: 202-275-4574
Agency Information:
830 First Street, NE
Attn: Human Resources Services
Washington, DC
Fax: 202-275-4574


We will inform you of the status of your application at four stages: (1) Upon receipt of your application; (2) Upon minimum qualification determinations; (3) Upon issuing the highly qualified candidates to the hiring official; and finally (4) once a selection is made. It is essential that you have a current e-mail address on file with USAJOBS. You will be notified of our application status by the servicing Human Resources Specialist via email. You may also check the status of your application at USA JOBS.

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