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This Position Is No Longer Available

Job Title:  Medical Support Assistant
Department:  Department Of Veterans Affairs
Agency:  Veterans Affairs, Veterans Health Administration
Job Announcement Number:  VHA-671-792517-13-HYB-REM

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$24,933.00 to $40,706.00 / Per Year
Monday, December 03, 2012 to Monday, December 24, 2012
Full Time - Permanent
1 vacancy in the following location:
San Antonio, TX United StatesView Map
US Citizens and Status Candidates


Vacancy Identification Number (VIN): 792517


Salary to be determined by the Compensation Panel.

To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. 

How would you like to become a part of a team providing compassionate care to Veterans?

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.

VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.

Special Employment Consideration:  VA encourages persons with disabilities to apply.

For more information on the Department of Veterans Affairs, go to  

Welcome to the South Texas Veterans Health Care System


  • You must be a U.S. citizen to apply for this job.
  • Subject to a background/suitability investigation.
  • You must pass a pre-employment physical
  • Work Schedule: Monday-Friday 8am-4:30pm


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NOTE: The full performance level of this vacancy is GS-05.  The actual grade at which an applicant may be selected for this vacancy is GS-03, GS-04 or GS-05.  The Professional Standards Board (a peer-review group) will review the selected candidate’s qualifications and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.


Relocation Expenses: are not authorized for this position.   


The incumbent is assigned as a Medical Support Assistant, in Imaging Service at Wilford Hall Medical Center and Audie L. Murphy Division (ALMD) in Imaging Service.  The incumbent provides administrative support to the Radiology and Nuclear Medicine Service supervisors, staff technologists, residents and staff radiologists, and requesting professional staff and resident clinicians, with inpatient and outpatient care deliver and coordination of diagnostic, research, and interventional imaging procedures.  Incumbent is the initial point of contact for all veteran and nonveteran patients, clinical staff, hospital staff, and Radiology staff in the scheduling of more than 10, 000 radiologic and sonographic procedures on a yearly basis.  The ALMD Radiology Service provides ancillary imaging (diagnostic, interventional, and research oriented) support to all requesting clinicians throughout the STVHCS, to include the Kerrville Division and the Satellite Clinics Division.  The ALMD is a modern health care facility with computerized programs for all activities required in the performance of incumbent duties.  In order to provide cost-efficient, high quality and timely imaging support to referring physicians, incumbent must be thoroughly familiar with all Radiology Service clerical functions to include the pre-registering of patient for means testing, utilizing the Health Benefits Renewal Form.  The incumbent must be able to handle highly stressful situations, often assuming primary and initial responsibility to anticipate difficult situations involving patients and/or requesting clinicians and effecting acceptable resolution, always putting patients’ interest first.


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Citizenship.  Citizen of the United States.  (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.)


Experience and Education


·         Experience.  Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or


·         Education.  One year above high school; or


·         Experience/Education Combination.  Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.


Certification.  None required.


Physical Requirements.  See VA Directive and Handbook 5019.


English Language Proficiency.  MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.




Creditable Experience


Knowledge of Current MSA Practices.  To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities.  Experience satisfying this requirement may be paid/non-paid employment as a MSA.


Quality of Experience.  Qualifying experience must be at a level comparable to MSA experience at the next lower grade level.  For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.


Part-Time Experience.  Part-time experience as a MSA is creditable according to its relationship to the full-time workweek.  For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.


Grade Determinations.  The following criteria must be met when determining the grade of candidates.


GS-3 MSA (Entry Level)


Experience or Education.  None beyond the basic requirements.


Assignment.  This is an entry level MSA position.  It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision. 


GS-4 MSA (Developmental Level)


Experience or Education.  One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.


Assignment.  This is a developmental level MSA position.  It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor.  Assignments at this level include but are not limited to:  interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines.  The MSA refers all questions requiring immediate medical attention to appropriate health care team member.


Demonstrated Knowledge, Skills, and Abilities.  Candidates must demonstrate the KSAs below:


·         Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.


·         Ability to use various types of office automation equipment and software.


·         Ability to set up, organize, and maintain record systems.


GS-5 MSA (Full Performance Level)


Experience or Education.  One year of experience equivalent to the next lower grade level or 4 years of education above high school.


Assignment.   This is the full performance level for MSAs.   At this level, the MSA performs a full range of duties.  The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.  Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient’s appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).


Demonstrated Knowledge, Skills, and Abilities.  Candidates must demonstrate the KSAs below:


·         Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.


·         Knowledge of basic medical terminology.


·         Ability to make appointments in a clinical setting.


·         Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.


·         Ability to communicate effectively and professionally with employees at varying grade levels.


·         Ability to identify customer’s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

NOTE: If you meet the qualification requirements, you will be rated against other eligible applicants, based on your online questionnaire and supporting documents to determine if you qualify for the position, then referred to the selecting official for further review.  If a panel is to be convened, Best Qualified candidates will be referred and contacted by the panel if they choose to interview.  Since your rating will be based primarily on your responses, please be specific on actual duties performed or education received.



References : Input applicable reference and links.   For example:   VA Handbook 5005/53, Part II, Appendix G45, MEDICAL SUPPORT ASSITANT QUALIFICATION STANDARD , dated June 7,2012, VA Handbook 5005 at (also available in the local Human Resources Office) and OPM Group Coverage Qualification Standard for Professional and Scientific Positions at 

APPLICANTS PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. 


Applicants can verify accreditation at the following website:  All education claimed by applicants will be verified by the appointing agency accordingly.


If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) Member 4 copy, showing all dates of service as well as character of service (honorable, general, etc.). 

Additionally, Veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability.

Veterans with service-connected disability of less than 10%, non-service-connected disability, and Purple Heart recipients, as well as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed SF-15, “Application for 10-Point Veteran Preference” and required documentation with your application materials.  For more information on Veterans' Preference, please visit


Applicants are responsible for ensuring that all relevant information regarding their qualifications is documented in the application package.  Failure to provide all of the information and documentation requested may result in the applicant receiving less than full consideration in the qualification process.


INCOMPLETE APPLICATIONS will receive a rating of Ineligible due to missing forms. Requests for reconsideration of ratings will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software or fax transmissions, etc.


Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, your resume and supporting documentation will be compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position.  If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.


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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at 


Health Benefit:


Life insurance Benefit:


Retirement Benefit:


Thrift Savings Plan:


Dental and Vision Insurance:


Flexible Spending Accounts (FSA):


Long Term Care Insurance Program:


Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.  


VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.


The Federal Government has special appointing authorities for persons with qualifying disabilities (go to  For additional information on these, and other special appointing authorities, refer to this checklist or contact the hiring Human Resources Management Service at TAG:Customer Address.


The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 90 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .


EQUAL EMPLOYMENT OPPORTUNITY:  All applicants will receive consideration regardless of race, color, age, religion, sex, national origin, political affiliation, sexual orientation, marital status, status as a parent, or non-disqualifying physical handicap.  “For information regarding the No FEAR Act regulations, refer to 5 Code of Federal Regulations (CFR) 724.”


REASONABLE ACCOMODATION POLICY STATEMENT:  Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.


This announcement is a solicitation for applications from current status employees for competitive consideration.  It does not, however, restrict the right to consider or select applicants from any other recruitment source such as reassignment, appointment, demotion, transfer, reinstatement or special appointing authorities such as those for disabled veterans, veterans recruitment appointment (VRA) eligible’s, severely handicapped individuals, etc.


Applications will be accepted from permanent Title 38, including Hybrid Title 38 employees, in accordance with the VA-OPM interchange agreement, and if selected, they will be converted to competitive service appointments.


Selection does not guarantee promotion to the intervening grade, if applicable, or to the target grade.  Candidate selected may be promoted to the intervening grade, if applicable and to the target grade without further competition when all legal and regulatory requirements have been met.  Promotion is also dependent upon incumbent’s demonstration of the ability to perform duties of the intervening grade, if applicable, and to the higher grade to the satisfaction of the supervisor and the availability to work at the higher level. 

This job opportunity announcement may be used to fill additional vacancies.


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To apply for this position, you must provide a complete Application Package (See "Required Documents" section below).


The complete Application Package must be submitted by 11:59 PM (EST) on Monday, December 24, 2012.


To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.


Note: To return to a previously Saved or Incomplete application return to your member account in USAJOBS to see the status of your application, including any messages that may have been sent to you.


If you cannot apply online:

1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire,

2. Print this 1203FX form to provide your response to the occupational questionnaire, and

3. Fax the completed 1203FX form along with any supporting documents to (478)757-3144. Your 1203FX will serve as a cover page for your fax transmission. Keep a copy of your fax receipt in case verification is needed.


To fax supporting documents you are unable to upload:

1. Complete this cover page using the following Vacancy ID 792517.

2. Fax your documents to (478)757-3144.


You must provide a complete Application Package which includes:


1.    CV or Resume.

2.    VA Form 10-2850c - Application for Associated Health Occupations (Available at (required).

3.    Occupational Questionnaire - Responses to the Occupational Questionnaire completed either

1.    Online OR

2.    If faxed the completed 1203 FX Form 

4.    Optional Form 306 - Declaration for Federal Employment (Available at 

5.    If prior military service, include all copies of your DD Forms 214 (required).   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at  

6.    If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action. (required).


YOU MUST INCLUDE VA FORM 10-2850c IN YOUR APPLICATION PACKAGE TO BE CONSIDERED FOR THIS VACANCY.   You may upload the completed form to your USAJOBS or Application Manager account if you apply online.  Then you can use the uploaded form again and again when applying for future vacancies.  Please see this guide ( for more information on uploading and re-using the form in your applications.  Other required forms and documents can also be saved in your account and used the same way.  Applicants are urged to apply online; this process is much easier and faster.




Roberta Montoya
Phone: (210)617-5300x14931
Agency Information:
VHA South Texas HCS San Antonio
San Antonio, TX


After we receive your complete application package (including all required documents), your qualifications will be reviewed and assigned an initial rating.  We will also review your application to make sure that your résumé supports the answers given in the questionnaire. If your résumé does not support your questionnaire answers, we will adjust your rating accordingly. Based on your ranking or numerical score, you may be referred to the hiring manager for further consideration and possible interview. You will be notified when your rating is determined.


After the vacancy announcement closes and a referral certificate is issued, an electronic notification letter - or e-mail - will be sent to applicants who provide an e-mail address.  Otherwise, you will receive a notification letter via the U.S. Postal Service within 2 to 4 weeks.

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