This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Claims Assistant

Department:Department Of Veterans Affairs

Agency:Veterans Benefits Administration

Job Announcement Number:VB790566-TT

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$32,396.00 to $42,111.00 / Per Year


Monday, November 19, 2012 to Friday, November 23, 2012




Full Time - Permanent




2 vacancies in the following location:
Milwaukee, WI United StatesView Map


United States Citizens


Vacancy Identification Number (VIN) VB790566

OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have
borne the battle, and for his widow, and his orphan” – by serving
and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. For more information on the Department of Veterans Affairs, go to


  • You must be a U.S. citizen to apply for this job.
  • Subject to a background/suitability investigation.
  • Employees are required to have federal payments made by direct deposit.
  • A complete application package; Resume, Vet Pref (if applicable), etc.
  • A completed Occupational Questionnaire.


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The Claims Assistant works as a member of the Triage team in the Pension Maintenance Center (PMC) located in Milwaukee, Wisconsin. The Claims Assistant serves as a primary contact for the veteran and his/her representative or advocate for compensation and pension claims.

Major Duties:

  • Explain basic VA benefit programs and entitlement criteria and provide administrative support to the Team.
  • Responsible for the care and maintenance of the claims folders.
  • Analyze the claim and determine if the disposition of the claims and control action have been appropriately identified.
  • Develop evidence in conjunction with claims, establish or update control actions.
  • Facilitate workflow between teams.
  • Independently perform weekly WIPP (work-in progress program) reviews.
  • Prepare reports of contact; receive, open, review, and date stamp all incoming correspondence.
  • Responsible for developing and assembling all evidence required for burial and plot claims, process dependency questionnaires; schedule all requests for hearings.

PHYSICAL REQUIREMENTS: The work is mostly sedentary. However, there may be some walking, standing, and carrying of light items such as papers, books, claims folders, and files from one desk to another or for returning to storage. Carts are utilized to carry large number of claims folders. This will require the incumbent to push or pull the cart from one area to another.


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To qualify for this position, applicants must meet all requirements by the closing date of the announcement.

GS-05: One year of specialized experience equivalent to the GS-04 grade level in the federal service; experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Examples of specialized experience include, but are not limited to: use of a variety of automated data processing /PC's software (Access, Excel...etc.) and/or spreadsheet software to design databases and spreadsheets of a less complex nature, revising, sorting calculating and retrieving data for analytical reports; application of the Privacy Act and Freedom of Information Act requirements for release of Information to requesters; independently, organize assigned tasks, set priorities, and meet deadlines; gather, organize, compile research and analyze rules and regulations; and experience in the processing of compensation and pension regulations in order to make determinations of eligibility for benefits and the evidentiary requirements to establish entitlement.Examples of such experience may be gained in fields such as: claims processor/adjuster; legislative/regulatory analyst; benefit administration; insurance; inventory management; Paralegal; and quality assurance, where the applicant had experience working with benefit programs (i.e. education, vocational rehabilitation, loan guaranty, life insurance, disability insurance...etc).


Applicants may substitute education for the experience required for the GS-05 level - successful completion of four years (120 semester hours) of education above the high school level from an accredited business, secretarial or technical school, junior college, college or university. It is the applicant's responsibility to provide documentation or proof that he or she has met the applicable educational requirements for substitution. Applications submitted without the required supporting documents will not be accepted. An unofficial transcript; statement from the institution's registrar, dean, or other appropriate official; or equivalent documentation is acceptable at the time of application. Education submitted must be appropriately accredited by an accrediting body recognized by the Secretary of the U.S. Department of Education. For additional information, refer to the U.S. Department of Education web site at


Applicants may also combine education and experience to qualify at the GS-05 level.  To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned).  Then identify the percentage of required experience you possess.  Add the two percentages.  The total percentage must equal at least 100 percent to qualify.

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position. This training and/or experience MUST be reflected by descriptions of your experience in your resume.

  • Ability to communicate in a concise and professional manner in writing.
  • Ability to communicate orally in with all types of people from varied backgrounds.
  • Ability to work independently, establish priorities and organize work to meet deliverables in a timely manner.
  • Ability to read, interpret and analyze correspondence, regulations and data to extract relevant information to route appropriately

If you are referred for consideration, you may be asked to submit additional job related information.

For more information on these qualification standards, please visit OPM's web site at

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.  If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s).


After the vacancy announcement closes, applicants are evaluated against the questionnaire responses and placed in one of the three quality categories; Best-qualified, Well-qualified, or Qualified. Qualifying Veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. All other qualified veterans will be placed at the top of the appropriate quality group, based on responses to the questionnaire.  

Veteran’s Preference: When applying for Federal Jobs, eligible Veterans should claim preference, for 5pt (TP) or 10pt (CP/CPS, XPP, XP) ...etc, on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.  Documentation is required to award preference. (See "Required Documents" section)

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as listed on page two (2) of the form.  For more information, please review the information for disabled Veterans in the application checklist or visit


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Working for the Department of Veterans Affairs offers a comprehensive benefits package. This link provides and overview of the benefits currently offered. For more information please visit us at


Receiving Service Credit for Earning Annual (Vacation) Leave:  VA may offer newly-appointed federal employees, credit for their job-related non-federal experience or active duty uniformed military service.  Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Relocation expenses are not authorized for this position.

This job opportunity announcement may be used to fill additional vacancies.


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To apply for this position, you must submit a complete Application Package (See “Required Documents” section below). The complete Application Package must be submitted by 11:59 PM (EST) on Friday, November 23, 2012. To begin the process, click the Apply Online button, to the right of your screen and log in to your existing USAJOBS account. You will complete the occupational questionnaire online and attach your documents. Please ensure you click the Submit My Answers button at the completion of your application. Note: To change or update your application, simply reapply through My USAJOBS, before the closing date. To check the status of your application, log into your USAJOBS account ((, select Application Status and click on the more information link under the application status for this position. Note: If you have never applied through USA Jobs for a position with the Federal Civil Service, you will need to create a USA Jobs account. 

If you cannot apply online through USA Jobs: You will need to complete the Occupational Questionnaire (View Occupational Questionnaire) manually by faxing your answers on the OPM 1203FX Form to (478)757-3144. The 1203FX form is only used when you are submitting your answers to the occupational questionnaire manually. You may attach all supporting documents (see “Required Documents” section below) with the 1203FX form at the same time using page two (2) of the form as a cover page for the fax transmission. Submitting duplicate occupational questionnaires (online or 1203FX) will override prior submissions and may result in your not receiving consideration for this position. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents: If you were unable to upload your “Required Documents” to USA Jobs, after submitting your answers to the Occupational Questionnaire online, complete the required fax cover page using 790566. This cover sheet is only used when faxing the application document(s) that you were not able to upload into USA Jobs. (Do not use the 1203fx form sending supporting documents.) Fax your documents to (478)757-3144. Keep a copy of your fax receipt in case verification is needed. Mailed/emailed applications will not be accepted.


The following documents are required: Résumé / or online Resume, responses to the Occupational Questionnaire, Veterans' Preference documentation such as DD-214 or equivalent letter from the appropriate branch of service, SF-15 and VA Letter, as appropriate (which include dates of service and character of discharge). A unofficial college transcript from an accredited institution recognized by the U.S. Department of Education, if education is used to qualify. Use this checklist to ensure you have submitted everything. You will not be contacted for additional information. Failure to submit any of the required documents may result in your not receiving credit for your Veterans Preference, Education and or Experience.


Detroit DEU
Phone: (313)596-7213
Agency Information:
HRC Detroit
Thank You, MI


After the vacancy announcement closes and a referral certificate is issued, an electronic notification letter - or e-mail - will be sent to applicants who provide an e-mail address.  Otherwise, you will receive a notification letter via the U.S. Postal Service within 2 to 4 weeks.

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