- U.S. citizenship.
- English Language Proficiency
EXPERIENCE: One year of experience equivalent to the next lower grade level (GS-4) in the Federal Service. Experience at this level, the Medical Support Assistant performs a full range of duties. Such qualifying experience includes: scheduling appointments in a clinical setting; knowledge of basic medical terminology; operate computerized programs and databases; identifying customer's concerns; work independently for a wide variety of duties, including setting priorities and coordination work.
To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with Medical Support Assistant responsibilities.
KNOWLEDGE OF MEDICAL TERMINOLOGY
KNOWLEDGE OF PROCEDURES, ORDERING DIAGNOSTIC EXAMS, APPOINTMENTS, DIRECTING PATIENTS
ABILITY TO UTILIZE COMPUTER EQUIPMENT AND SOFTWARE
ABILITY TO COMMUNICATE ORALLY AND IN WRITING
ABILITY TO CONSOLIDATE HEALTH RECORD, FORMS, AND SEQUENCE
EDUCATION: Must have successfully completed four (4) years above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university and the level of course work must have been equivalent to at least the junior-and senior year levels of a baccalaureate program, or Bachelor's degree.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
References : Input applicable reference and links. For example: VA Handbook 5005/53, Part II, Appendix G45, MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD, dated June 7, 2012, and OPM Group Coverage Qualification Standard at http://www.opm.gov/qualifications.
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Applicants must, therefore, only report attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.