Three academic years of graduate education. OR A doctoral or equivalent degree. OR All qualified candidates must have one year of specialized experience equivalent to the GS-9 level in federal service.
Examples of such experience include:
Facilitating resolution for federal student loan borrowers who are in repayment or default; communicating verbally or in writing regarding all aspects of the federal Title IV program; working with borrowers in all aspects of the student aid life cycle; participating in program studies and analyses of operations to identify opportunities for improvement; conducting paperwork and records management studies; performing analyses of workflow, operations, work processes and procedures, cost and equipment usage; preparing initial work plans; drafting reports; identifying problems and making recommendations for problem resolution; researching, reviewing, and integrating narrative information and statistical data; monitoring and tracking budgets and expenditures; comparing administrative reports and correspondence with established guidelines and policies; developing, revising and implementing automated work procedures; and analyzing automation requirements.
All qualified candidates must have one year of specialized experience
equivalent to the GS-11 level in federal service.
Examples of such experience include:
Facilitating resolution for federal student loan borrowers who are in repayment or default; communicating verbally or in writing regarding all aspects of the federal Title IV program; working with borrowers in all aspects of the student aid life cycle;
reviewing program plans to ensure that requirements are met; explaining regulatory and legal requirements; providing information and explanations to resolve problems; negotiating agreements; reviewing program operations; conducting surveys; developing program requirements; establishing and revising operating procedures; reviewing program operations; providing technical assistance; developing publications or web pages; reviewing policies, directives, and reports; undertaking analyses of administrative services; preparing responses to correspondence; performing budget and financial analysis; an maintaining management information systems.
Experience working with lenders and servicers and guaranty agencies and private collection agencies to facilitate resolution for federal student loan borrowers who are in repayment or default.
CANDIDATES WHO DO NOT MEET THE SELECTIVE FACTOR WILL AUTOMATICALLY BE FOUND INELIGIBLE FOR THIS POSITION.
APPLICANTS MUST MEET QUALIFICATION REQUIREMENTS BY THE CLOSING DATE OF THIS VACANCY ANNOUNCEMENT.
HOW YOU WILL BE EVALUATED:
Applicants are expected to possess the Knowledge, Skills and Abilities (KSAs) listed below to qualify for this position. These KSAs are addressed in the self-assessment questionnaire that you will complete for this announcement. You do not need to respond separately to the KSAs listed below. Your answers to the on-line experience questions will serve as responses to the KSAs. Your application will be evaluated based on your ability to demonstrate the following knowledge, skills, and abilities/competencies (KSAs):
1. Ability to research, analyze and interpret information related to all aspects of the Federal Student Aid, Title IV program for problem resolution.
2. Ability to communicate orally and in writing, including skill in explaining complex information in a manner easily understood by the general public.
3. Skill and training in conflict management and resolution.
4. Ability to work as part of high performing team accomplishing the mission of the office while simultaneously completing other assignments.
5. Knowledge of laws, policies, regulations and precedents related to Federal student aid Title IV program.
Category Rating WARNING! High self-assessment in the vacancy questions that is not supported by information in your resume, essay responses, and/or supporting documents may eliminate you from best-qualified status or result in a lowered score. Your responses to the vacancy questions must be substantiated by your on-line resume. Be sure that the experience/education as described on your resume contains accurate and sufficient information that clearly supports your responses to all of the questions by addressing experience and education relevant to this position. If you exaggerate or falsify your experience, education and/or your responses to questions, your ratings can/will be changed, or you may be removed from employment consideration. You should make a fair and accurate assessment of your qualifications. Applicants who do not respond to the application questions will be rated ineligible. Eligible candidates will be placed for selection consideration into three (3) categories as described below: 1 - Qualified Category - Applicants who have a "Q" score between 70 and 84.99 meets the specialized experience outlined in the Minimum Qualification Requirements section of this announcement. 2 - Well Qualified Category - Applicants who have a "WQ" score between 85 and 94.99 exceeds the Minimum Qualification Requirements based on review of resume and vacancy specific questions. 3 - Best Qualified Category - Applicants who have a "BQ" score between 95 and 100 Outstanding level based on review of resume and vacancy specific questions. Do not overstate or understate your level of experience and capability. You should be aware that your ratings are subject to evaluation and verification. To preview questions please click here.