This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply


Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:AC-13-MAF-787097-R19

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$61,245.00 to $79,615.00 / Per Year


Tuesday, November 13, 2012 to Tuesday, November 27, 2012




Full Time - Excepted Service Permanent


1 vacancy in the following location:
Wilmington, DE United StatesView Map


US Citizens and Status Candidates


  Vacancy Identification Number (VIN): 787097 

Be part of our team serving our nation's veterans!



Our mission:  To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan"  by serving and honoring the men and women who are America's Veterans.


How would you like to become a part of a team providing compassionate care to Veterans?


The Delaware & Southern New Jersey Healthcare System, Wilmington VA Medical Center is recruiting for a Full-time Social Worker (Trauma Therapist) who is assigned to the Behavioral Health Service at the Wilmington, VA Medical Center.


This VA serves veterans throughout the state of Delaware, southern New Jersey, eastern Maryland and southeastern Pennsylvania.  Wilmington offers easy access to I-95 to cultural and recreational opportunities in Philadelphia, New York, Baltimore, MD and Washington, DC.  Major league sports abound in Philadelphia, sailing on the Chesapeake Bay and swimming at Atlantic coast beaches are popular summer activities.  Wintertime is ski time in the nearby Pocono Mountains.  Wilmington is served by major air routes thru Philadelphia and Baltimore and major rail routes thru Amtrak and metroliner service.  Delaware has no sales tax.


VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to .  


As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.


Special Employment Consideration:  VA encourages persons with disabilities to apply.





  • U. S. Citizenship
  • Must Provide Emergency Room on-call rotation
  • Designated and-or Random Drug Testing required


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Promotion to the GS-11 full performance level requires completion of a minimum of 1 year of post-MSW degree experience in the field of health care social work (VA or non-VA experience) and licensure or certification in a state at the independent practice level.  Or, in additional to meeting basic requirements, a doctoral degree in social work from a school of social work may be substituted for the required 1 year professional social work experience in a clinical setting.  Setting and general duties:  The incumbent of this position provides services at the Wilmington VAMC inpatient and outpatient facilities, including community-based outpatient clinics. The social worker independently provides psychosocial and case management services at an independent practice level to eligible veterans and their family members to meet biological, psychological, social and environmental needs.  Veterans treated come from a wide geographic area. Their health care and psychosocial problems and needs are complex and require a high degree of clinical oversight and creative problem-solving. Services are provided in healthcare settings, both inpatient and ambulatory, and in the community.


Individuals assigned as GS-11 social workers are considered to be at the full performance level.  A GS-11 social worker has a Masters Degree in Social Work granted by a graduate program fully accredited by the Council on Social Work Education (CSWE).




A.  Interviews Clients and Conducts Psychosocial Assessments

Interviews veterans and their family members/significant others to establish facts about the veteran’s situation, presenting problems and their causes, and the impact of such problems on the veteran’s functioning and health as part of a comprehensive psychosocial assessment. Interprets and explains VA’s treatment and benefit programs.


Reviews all data, subjective and objective, and makes a clinical assessment, identifying needs and strengths. Effectively uses professional skill, objectivity and insight. Uses advanced clinical training, insight and experience to interpret data and to identify viable treatment options. Assesses high risk factors, acuity and need for services.


Has the ability to serve veterans who tend to have serious frequent and severe crises, lack family or an adequate community support network, be poor at self-monitoring, frequently fail to comply with instructions and treatment, have significant deficits in coping skills and require continuing professional psychological support.



B.  Makes Psychosocial Diagnoses

Independently evaluates the client’s situation, including the veteran’s reaction to it and ability to deal with it, and arrives at a reasoned conclusion. Based on the psychosocial assessment, uses professional judgment and independent practice skills to make a psychosocial diagnosis. Assesses at-risk factors and develops a preliminary disposition plan, involving the veteran and family or significant others. Performs insightful assessment of serious and complicated cases involving psychiatric illness, catastrophic medical conditions, dementia and other high-risk diagnoses. Makes independent professional decisions and recommendations for agency action because consequences to the veteran may be serious and the results are often unpredictable.


On an inpatient/outpatient basis, finds a suitable means of treatment to help veterans and/or significant others cope with stressful situations. Treatment is aimed at helping veterans find practical solutions to problems.


C.  Plans Effective Treatment

Develops psychosocial treatment plans in coordination with interdisciplinary team members, including goals for psychosocial clinical treatment. Using known available resources and the initial assessment of the veteran’s likelihood to accept differing types of assistance, makes initial and continuing decisions regarding use of VA and non-VA services and referrals. Arrives at a reasoned conclusion as to the preferred course of agency action. Provides independent consultation and makes recommendations to interdisciplinary team on course of treatment.


Independently concludes the appropriate action, even in instances where actions can have serious impact on the life of the veteran. This might include long-term institutional or nursing home care or separation from family members. These decisions are based on the social worker’s independent practice skills, professional judgment and expertise regarding the veteran’s self-care capability, the family support system, the veteran’s health care needs and possible consequences.


Is responsible for carrying out/implementing all social work functions/duties in the area or program to which assigned, including promotion of Social Work services as a key component of treatment. Evaluates his/her practice as a social worker on an on-going basis through participation in professional peer review, case conferences, research studies or other organized means. Is active in and accepts responsibility for the development and maintenance of professional standards of treatment.


Makes adjustments to the psychosocial treatment plan and interventions based on changing needs and response to interventions. Initiates and effects changes in methods and interventions to promote efficient practice and improve patient outcomes. Effectively uses professional skills, objectivity and insight. In cases of antagonistic, indifferent or evasive veterans and their significant others, the social worker deals constructively with both positive and negative reactions, understands disparate values, and reaches veterans and families from different social and ethnic groups. Communicates confidence in the veteran’s ability and worth, helping the veteran address problems utilizing larger support systems as appropriate.


Participates in the assignment of veterans to treatment teams and programs. Consults with other specialists in planning treatment for veterans with co-morbidities.


D.  Implements Treatment

Provides social work services to veterans and family members/significant others in support of the veteran’s treatment. Gives advice, guidance, emotional support and other assistance. Provides individual and group counseling services. Assists and encourages veterans and significant others in facing problems, thinking them through, evaluating the situation realistically, considering alternative courses of action and arriving at plans for using resources to resolve problems.


Depending on the area of assignment (where conducting psychotherapy is an expected job duty), only social workers designated at the advanced clinical license of LCSW, may diagnose, treat, and conduct psychotherapy using the DSM-IV-R diagnostic manual for psychiatric illness, using a variety of psychotherapeutic methods, including individual, group, or family psychotherapy.


Organizes community services on behalf of beneficiaries, developing and coordinating procedures for use of these services by related staff. Develops working relationships with other organizations having responsibilities for the same patient population.


Maintains a current and productive network of referral resources. Makes provision for referral services from other agencies, community resources (i.e. transition or halfway houses, shelters, etc.), and other Governmental agencies to resolve problems.


Professional judgment, including knowledge of normal and abnormal behavior, is an inherent competency applied in daily interactions with veterans. Regularly treats veterans with serious medical and psychiatric problems through counseling or referral. Highly developed professional, skills are routinely used to treat veterans with complex problems, histories of non-compliance with treatment and inability or unwillingness to participate in treatment.


The social worker demonstrates acceptance, interest, encouragement and selective use of questioning, explanation, and guidance in working with veterans to help them explore their problems. Employs Social Work methods and techniques to maintain a therapeutic relationship that will help the veteran work towards the best way of dealing with his/her problems.


E.  Evaluation, Education, Supervision. Coaching and Mentoring

Establishes a continuing relationship with the veteran, evaluating progress towards goals and adjusting the treatment plan as appropriate. Meets with veteran to assess accomplishments and re-establish goals. Monitors veteran’s progress, maintains comprehensive documentation, ensures expert diagnosis and treatment of clinical disorders, and shows competent discretion in decision to adjust treatment. Makes recommendations for care and changes to interdisciplinary treatment plan.

Documents independently in the medical records utilizing paper and/or electronic formats, including psychosocial assessments, diagnostics, treatment, progress notes, follow up and referral.


Explains veteran’s treatment and progress to third parties as appropriate. Manages the quality control and evaluation of the professional services provided. Devises methods of obtaining data and evaluates data to determine the effectiveness of treatment. Identifies consistent qualities of successful treatment and of failed treatment.


Directs/coordinates psychosocial services for their assigned case load and is accountable for the overall effectiveness of the social work services provided. Modifies services to best meet the treatment needs of veterans and to promote efficient practice. Coordinates Social Work services with other services offered in the treatment program, assuring such services are complementary and comprehensive.


Directs activities to maximize effectiveness, efficiency and continuity of care for veterans. Provides case management services to those veterans at high social or medical risk, serving as the liaison to other treatment programs. Represents the program in contacts with other agencies and the public.


Incumbent may provides guidance for social work associates and is viewed by social workers and interdisciplinary team members as a competent clinician.


Incumbent may volunteer to serve as a field instructor or preceptor, supervises Social Work graduate students and provides a training experience for them in Social Work. Works with students to develop training plans and goals. Regularly assesses student’s progress toward training goals and student’s overall performance. Provides reports to the school of social work field liaison on the student’s progress. Participates in the school of social work’s field instructor training programs and the affiliation process. May serve as an adjunct faculty member.


Educates interdisciplinary team members on psychosocial treatment and on the services available from social workers. Helps them understand family dynamics and the impact of psychosocial issues and problems on the veteran’s health and response to treatment.


Offers patient and family/significant other educational services. Takes responsibility for identifying the health education needs of veterans and working with interdisciplinary team members on a plan to address those needs. Teaches health education classes.



Physical activity involves sitting, standing, walking, bending, stooping, climbing stairs, and carrying light items such as papers, books or other supplies. The incumbent uses a computer and standard office equipment to complete tasks.  The emotional demands can be stressful in working with the patient population and their families.  A level of self-awareness is essential.



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·         U.S. citizenship.  

·         Education:  Have a master's degree in social work (MSW) or equivalent from a school of social work fully accredited by the Council on Social Work Education (CSWE).  NO OTHER DEGREE IS SUBSTITUTABLE.  

·         Licensure:  Persons hired at this grade level must be licensed or certified by a state at an advanced practice level which included an ASWB advanced generalist or clinical examination.

·         Position requires frequent travel requiring candidates to possess a valid, unrestricted driver's license.

·         CADC preferred.


Specialized Experience at the GS-11 level:  A Social Worker Coordinator has experience that demonstrates possession of advanced practice skills and judgment.  At least one (1) year should be in an area of specialized social work or equivalent practice.  This experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency.   To be creditable, the experience must have required the use of knowledge, skills, abilities, and other characteristics associated with current professional social work practice.  The experience or education must be post-MSW degree.  Experience and education satisfying this requirement must be active professional practice, which is paid/non-paid employment as a professional social worker, as defined by the appropriate state licensing board.

Quality of Experience.  Experience is only creditable if it is obtained following graduation with a master's degree in social work and if it includes work as a professional social worker directly related to the position to be filled.  Qualifying experience must also be at a level comparable to social work experience at the next lower level.

In addition to the basic requirements for employment, the candidate must demonstrate the following professional Knowledges, Skills and Abilities (KSAs) in subparagraph (b) below within their application package.

1.      In-depth knowledge of the program coordinated, and demonstrated knowledge and ability to write policies, procedures and/or practice guidelines for the program.

2.     Knowledge and skill in management/administration, which includes consultation and monitoring.

3.     Ability to work with individuals from different socio-backgrounds.

4.     Ability to organize work, set priorities, set multiple deadlines, and evaluates assigned program area(s).

5.     Ability to provide consultation and guidance within clinical specialization of practice.




References : Input applicable reference and links.   For example:   VA Handbook 5005/23, Part II, Appendix G39, SOCIAL WORKER QUALIFICATION STANDARD, dated February 2009,  and OPM Group Coverage Qualification Standard for Professional and Scientific Positions at ( or you may use the following generic citation) VA Handbook 5005 available in the local Human Resources Office and OPM Group Coverage Qualification Standard for Professional and Scientific Positions at ]

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.  Applicants must, therefore, only report attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website:  All education claimed by applicants will be verified by the appointing agency accordingly.

*** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

Veterans' Preference:

When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference.  For more information on Veterans' Preference, please visit


You will be evaluated on Performance Based Interviews, which is a selection process that uses interviewing techniques to ask job applicants questions about the knowledge, skills, abilities, and other characteristics they have that are important in order for them to do a good job.  The following website contains information for those preparing for interviews:


Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.   You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.


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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at .


This position will be filled on a full-time permanent basis.  Upon completing any required probationary period, the position will be permanent.

This position is in the Excepted Service and does not confer competitive status. 


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To begin the process, click the Apply Online button at the right side of this screen to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

YOU MUST INCLUDE VA FORM 10-2850c IN YOUR APPLICATION PACKAGE TO BE CONSIDERED FOR THIS VACANCY.   You may upload the completed form to your USAJOBS or Application Manager account if you apply online.  Then you can use the uploaded form again and again when applying for future vacancies.  Please see this guide ( for more information on uploading and re-using the form in your applications.  Other required forms and documents can also be saved in your account and used the same way.  Applicants are urged to apply online; this process is much easier and faster.

Note: To return to a previously Saved or Incomplete application, just reapply through your account in USAJOBS.  Check your account ( ) to see the status of your application after applying, including any messages that may have been sent to you.

If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the occupational questionnaire: .
  3. Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.
  4. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents you are unable to upload:

  1. Complete this cover page using the following Vacancy ID: 787097.  You must use this fax cover sheet in order for your documents to be matched with your online application.
  2. Fax your documents to (478)757-3144.

The complete Application Package must be submitted by 11:59 PM (EST) on TAG: 11/28/2011.


You must provide a complete Application Package which includes:

  1. CV or Resume.
  2. VA Form 10-2850c - Application for Associated Health Occupations (Available at
  3. Occupational Questionnaire
  4. Optional Form 306 - Declaration for Federal Employment (Available at  This is a required form and must be submitted with your application.

  5. If prior military service, include all copies of your DD Forms 214 (required).   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at  
  6. If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action. (required). 
  7. College Transcripts 


Milton A. Feliberty
Phone: (302)994-2511x4926
Fax: (302)633-5438
Agency Information:
VHA Wilmington VAMC
Department of Veterans Affairs
Human Resources-05
1601 Kirkwood Highway
Wilmington, DE
19805 Fax: (302)633-5438


After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

You will be evaluated on Performance Based Interviews, which is a selection process that uses interviewing techniques to ask job applicants questions about the knowledge, skills, abilities, and other characteristics they have that are important in order for them to do a good job.  The following website contains information for those preparing for interviews:

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