This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply


Department:Department Of Labor

Agency:Office of the Assistant Secretary for Administration and Management

Job Announcement Number:DE-13-PHIL-OASAM-0003

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$61,245.00 to $95,429.00 / Per Year


Friday, November 09, 2012 to Friday, November 23, 2012








1 vacancy in the following location:
Philadelphia, PA, USView Map


U.S. Citizens; ICTAP and CTAP eligibles in the local commuting area. Also being advertised as job #MS-13-PHIL-OASAM-0008 for status & "Vet's Employment Opportunity Act (VEOA)" eligible applicants and the following non-competitive authorities: Vet's Recruitment Act (VRA) up to grade 11; Vets 30% or more compensable; persons w/disabilities; present/former Peace Corps personnel.  To be considered for each, apply to BOTH jobs.


Opportunities are Open! Begin a challenging career with the U.S. Department of Labor (DOL), and you will help shape the workforce of tomorrow.  DOL offers rewarding opportunities to contribute to a noble mission; to serve and protect American workers, prepare them for new and better jobs, and to ensure the safety and fairness of American workplaces. The Department of Labor values its customers. Every DOL employee is responsible for delivering good customer service through accurate, courteous, efficient and effective transactions.

This position is located in the US Department of Labor, Office of the Assistant Secretary for Management and Administration (OASAM) Philadelphia Region, Technology and Administrative Services Division. The individual supports the OASAM IT Manager and reports to the Technology and Administrative Services Officer.


  • Appointment to this position may require a background investigation.
  • Requires a probationary period if the requirement has not been met.
  • Requires a security clearance.
  • U.S. Citizenship.
  • Subject to travel. (Up to 12 weeks/year)


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Serves as a technical expert for OASAM IT systems and e-Government initiatives and as an Employee Computer Network LAN administrator. Directs development of overall plans, criteria, and programming specifications in collaboration with the supervisor and IT Manager. Coordinates all phases of development and maintenance and interfaces with contract computer specialists. Presents briefings and recommendations to the supervisor and IT Manager on system development and implementation. Maintains and operates OASAM networks, insuring acceptable performance and reliability within the regional site and in conjunction with the nationwide network. Monitors and analyzes network response and performs capacity growth planning. Analyzes, evaluates, and makes recommendations on requirements for modems, data lines, personal computers, and related technical equipment and IT services within the OASAM Regional Office. Serves as backup to the Telecommunications Specialist for administering the Regional Office telephone system and its associated telecommunications circuits and for troubleshooting and analyzing system performance to insure reliability, maximize efficiency, and prevent fraud and abuse. Serves as alternate Designated Agency Representative to GSA for ordering local and long distance telephone service throughout the region. Manages the consolidated DOL computer center by performing or directing site planning, preparation, and installation of computer equipment. Coordinates site operations with serviced and collocated agencies, providing technical expertise to maintain system compatibility and connectivity and monitoring vendor performance. Provides ECN technical support. As required, develops software applications or directs the development of software applications for the organization using expertise in general-purpose programming languages and off-the-shelf software applications. Troubleshoots system problems and provides advice and assistance to end-users.  Maintains technical expertise of state-of-the-art software applications used by DOL to assist and train users and to advise managers or workgroup supervisors on improving productivity through better utilization of technological resources. Serves as technical and content coordinator for the DOL Regional intranet website. Advises the supervisor on significant developments and participates in nationwide review teams on intranet publishing. Responsible for implementation and maintenance of a comprehensive security and emergency recovery/restoration system. Ensures that all standards for backup processes are established and maintained for both networked systems and individual personal computers. Ensures that access to databases, other computer files, and hardcopy output is restricted in accordance with the Privacy Act and Departmental regulations. Responsible for the IT internal control program, ensuring that computer security and software licensing compliance are maintained. Provides liaison and technical assistance to regional managers relative to regional problems, capabilities, systems processing, and enhancements that are needed to improve management effectiveness. Studies current systems operations and makes recommendations for improvement based on available resources. Conducts regional systems tests when required by OCIO or as required by Departmental standards. Designs audit routines to test data integrity and the reliability of information systems. Evaluates adequacy of controls as reflected in policies and practices of the IT operation. Prepares reports that identify problems and proposed changes. Provides oversight and direction for the daily operation of the ECN site and provides feedback to the Contracting Officer’s Representative (COR) on performance of contractor technical support staff and vendors and conformance of deliverables with contract specifications. Insures that system maintenance is performed with minimal impact on production schedules and customer requirements. Supports DOL Personal Identity Verification (PIV) enrollment and issuance activities, in collaboration with the Emergency Management Specialist. Operates and troubleshoots PIV equipment and software for the Philadelphia PIV site and visits field offices throughout the region periodically to issue and renew badges using the mobile PIV system. Serves as a member of the Philadelphia Emergency Response Group, particularly in IT infrastructure and facilities support for national and regional continuity of operations (COOP). A fixed schedule may be established to ensure hours of coverage for IT technical support, based on customer requirements.  Travel requirements to provide on-site IT and PIV services are estimated at approximately one week per month on average to various locations within the region, although this may vary due to special projects and periods of increased activity. At the GS-11 level, the candidate performs the duties of the target position under supervisory control and the position has the same duties as those describe at the GS-12 grade level.


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Basic Requirements: The OPM qualification standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Qualifications.

GS-11 - Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, 09, in the Federal Service. GS-12 - Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, 11, in the Federal Service. The individuals must have IT-related experience demonstrating attention to detail, customer service, oral communication and problem solving. In addition, experience with IT architecture and operating environment such as interrelationship of personal computers; host platforms; local area networks; distributed networks; telecommunications links; and configurations, including hardware, software, wiring, etc. Knowledge of IT standards, policies, systems software, and system design approaches; Knowledge of network protocols, systems development life-cycle methodologies, and risk analysis techniques; Experience managing a computer center by performing or directing site planning, preparation, and installation of computer equipment including network servers and other hardware, cabling, air conditioning and electrical systems, space allocations, safety and physical security; Experience developing software applications or directing the development of software applications; troubleshooting system problems and providing advice and assistance to end-user; Experience with the implementation and maintenance of a security and emergency recovery/restoration system.

Education for GS-11: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. College Transcript and Evaluation of Foreign Education - Transcripts (in English) must be submitted if (a) a degree is required for the position, and/or (b) education is used as the basis for qualifying for this position.  The Department of Labor does not recognize academic degrees from schools that are not accredited by an accrediting institution recognized by the Department of Education.  Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service. If courses were taken at both the undergraduate and graduate levels, or from several different colleges or universities, you must submit all the necessary transcripts. If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum course work requirements for this position.  Click Evaluation of Foreign Education for more information.

Applicants must meet all legal and regulatory requirements.  Reference the "Required Documents" section for additional requirements.


If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and will be placed into a category based on your vacancy question responses.

Category A - Meets the basic qualification requirements for the vacancy and has successful experience in the same or similar job that has demonstrated superior proficiency in applying critical competencies required by this position to work of increased levels of difficulty and complexity.

Category B - Meets the basic qualification requirements for the vacancy and demonstrates satisfactory proficiency in the critical competencies required by this position.

Category C - Meets the specialized experience described in the minimum qualifications requirements section of this announcement and demonstrates proficiency in the basic competencies.

Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies (click Evaluation Tools for information):
Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Computer Languages: Knowledge of computer languages and their applications to enable a system to perform specific functions. Configuration Management: Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components. Database Management Systems: Knowledge of the uses of database management systems and software to control the organization, storage, retrieval, security, and integration of data.

The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview).  The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings.  Your resume MUST provide sufficient information to substantiate your responses to the vacancy questions.  If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.  Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments (ex. interview, panel review, written test, writing sample, etc.)

INFORMATION FOR ICTAP ELIGIBLES ONLY: If you are eligible for special priority selection under ICTAP, you must be well-qualified for the position to receive consideration.  ICTAP eligibles who are placed into Category B or higher will be considered "well-qualified".

Click Application of Veterans Preference for Category Rating Jobs for more information.

To preview questions please click here.


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The Department of Labor (DOL) offers a great benefit package to eligible employees.  The benefit package includes but is not limited to health benefits, supplemental dental and vision plans, flexible spending accounts, 13 days paid sick leave per year, vacation leave and 10 paid holidays per year.  We offer a variety of employee benefit options, a family-friendly work environment, a child care subsidy program, transit subsidy program, career assistance program, health services and fitness programs, access to LifeCare, a resource and referral service and more.  For a comprehensive site about all federal benefits, please refer to OPM.  For specific DOL benefits information, please refer to DOL BENEFITS.


This is a Bargaining Unit Position. This position will be filled at either the GS-11 or GS-12 grade level depending on applicants qualifications. Additional selections may be made from this vacancy announcement. Relocation expenses will not be provided. The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, age, membership in an employee organization, or other non-merit factor.  Refer to these links for more information: GENERAL INFORMATION, ADDITIONAL DOCUMENTATION, SELECTIVE SERVICE REGISTRATION, FORMER FEDERAL EMPLOYEES


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Follow the 5 steps below to apply.  Your application and ALL required supplemental documents must be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to be considered.  Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered.

For more details, click How To Apply Detailed Instructions Document or How To Apply Video.  For help, refer to the Vacancy Contact in the "Questions about this job" section.  SAVE your information before the 60 MINUTE TIMEOUT!

STEP 1 - Create USAJOBS Account, including Resume and Saved Documents
Your resume must provide sufficient information to substantiate your responses in the self-assessment vacancy questions.  If not, the HRO may amend your responses to more accurately reflect the competency indicated by resume content.

STEP 2 - Answer Vacancy Questions (DOORS)
Click the Apply Online button, which is available when you search for a job on, click on the title and proceed.

STEP 3 - Submit Supplemental Documents
Submit the required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy by the close date.  For details: click How to Submit Supplemental Documentation Document or Submit Supplemental Documentation Video.  Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.

STEP 4 - Review Application and click Finish  Click here to submit an updated resume after initial application.

STEP 5 - Edit Application as needed by 11:59 pm ET of Close Date


The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. Follow the instructions: click How To Submit Supplemental Documentation Document or Submit Supplemental Documentation Video.  You are not required to submit a document if it does not apply to you.Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.

- Veterans Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty.  To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (For active duty service members expecting to be honorably discharged or released within 120 days, click Active Duty)  Without this documentation, you will not receive veteran's preference.  For more information, go to:

- Displaced Employee Placement Documents - Only required if requesting priority consideration under ICTAP Eligibility.

- Applicants with disabilities who wish to claim eligibility under SCHEDULE A)  of the excepted service (persons with severe disabilities) must submit the following documentation from a licensed medical professional or other authorized entity:
(1) proof of disability; and
(2) certification of job readiness.
For more details, please see

- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted

- Peace Corps Document (if applicable) - Certification of satisfactory service from the Director of Peace Corps to receive consideration.

- Unofficial Transcript (in English) - submit if using education as a basis for qualifying.  OFFICIAL Transcripts MUST BE RECEIVED prior to selection and report date.  Reference the "Education Section" for College Transcript and Evaluation of Foreign Education.
Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires. College Transcript and Evaluation of Foreign Education -


Jysaira Martinez
Phone: 215-861-5118
Fax: 215-861-5089
TDD: 215-861-5096
Agency Information:
Labor, Ofc Asst Sec Admin and Management
The Curtis Center
170 S. Independence Mall West
Suite 600 East
Philadelphia, PA
Fax: 215-861-5089


Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration.  Candidates will be referred to the hiring manager for further consideration and possible interview.  You will be notified of the outcome.  A selection is expected to be made within 30 calendar days from the issuance date of the certificate.
To check the status of your application: Click here.  To sign up for Application Status Updates via email: Click Here.

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