This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Director, Service Center

Department:Department Of Homeland Security

Agency:Citizenship and Immigration Services

Job Announcement Number:EXSER/12-785215-CIS

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$119,554.00 to $179,700.00 / Per Year

OPEN PERIOD:

Friday, November 09, 2012 to Friday, November 30, 2012

SERIES & GRADE:

ES-0340-00

POSITION INFORMATION:

Full Time - Senior Executive Service (SES)

DUTY LOCATIONS:

1 vacancy in the following location:
Laguna Niguel, CA United StatesView Map

WHO MAY APPLY:

All groups of qualified individuals

JOB SUMMARY:

The President has challenged cabinet Secretaries and senior Federal agency heads to create a government that is more citizen centered, results oriented, and market based. To achieve this vision within The Department of Homeland Security, we are searching for high caliber leaders who possess high standards of excellence and enjoy challenges and opportunities.

 

Who May Apply:  Applications will be accepted from all groups of qualified individuals (All sources). U.S. citizenship is required. 

 

Organizational Location: This position is located within the Department of Homeland Security, U.S. Citizenship and Immigration Services, Service Center Operations Directorate in Laguna Niguel, California.

KEY REQUIREMENTS

  • U.S. Citizenship
  • Background Investigation TS/SCI

DUTIES:

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U.S. Citizenship and Immigration Services (USCIS) is an agency within the U.S. Department of Homeland Security comprised of 15,000 Federal employees and contractors working in approximately 250 Headquarters and field offices around the world.   We are responsible for the administration of immigration and naturalization adjudication functions and establishing immigration services policies and priorities.

 

Our functions include:

 

·          Adjudication of immigrant visa petitions

·          Adjudication of naturalization petitions

·          Adjudication of asylum and refugee applications

·          Adjudication performed at Service Centers

 

As Director, Laguna Niguel Service Center, you will share responsibility with the Deputy Director of the Service Center for planning, directing, managing, and coordinating the activities of the Center to include processing and adjudicating applications and petitions for immigration and nationality benefits and privileges.  To support these functions, you will be responsible for related functions to include fraud detection, records operations, public information services, and operation of computer support systems and administrative support activities.

 

You will be responsible for developing and implementing policies, procedures, guidelines, and standards for the effective and efficient operation of all Service Center functions.  You must be cognizant of and sensitive to the national political, social, economic, and national security conditions that impact the petitioners and applicants of immigration benefits.  You will provide guidance and recommendations to senior agency officials and subordinates on advanced adjudication techniques and resolve critical problems in a thoughtful, timely and cost effective manner. 

 

You will routinely interact with U.S. Citizenship and Immigration Services (USCIS); Immigration and Customs Enforcement; Customs and Border Protection; other Department of Homeland Security entities/officials; law enforcement and federal, state, and local judicial entities/officials; Congressional Members; foreign consulates; Department of State representatives; General Accountability Office representatives; stakeholders; and a variety of non-governmental and corporate leaders in the course of everyday activities.

 

As a member of the agency's executive team, you will implement the President's Management Agenda within your specific area of responsibility.   For an overview of the diverse responsibilities USCIS carries out within the Government, visit our website at www.uscis. gov


QUALIFICATIONS REQUIRED:

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To meet the minimum qualification requirements for this position, you must show in your

résumé that you possess the five Executive Core Qualifications (ECQs), the Technical Qualification(s), and other qualifications, as applicable, listed below. 

Additional information on the Executive Core Qualifications is available at http://www.opm.gov/ses/recruitment/ecq.asp.

 

We recommend that your résumé emphasize your level of responsibilities, the scope and complexity of programs managed, and your program accomplishments, including the results of your actions. 

 

Please do not submit separate statements addressing the ECQs and Technical Qualifications.

 

 

EXECUTIVE CORE QUALIFICATIONS

 

ECQ 1 -LEADING CHANGE:   This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this Executive Core Qualification (ECQ) is the ability to establish an organizational vision and to implement it in a continuously changing environment.

 

ECQ 2 -LEADING PEOPLE: This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

 

ECQ 3 -RESULTS DRIVEN: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems, and calculating risks.

 

ECQ 4 -BUSINESS ACUMEN: This core qualification involves the ability to manage human, financial, and information resources strategically.

 

ECQ 5 -BUILDING COALITIONS: This core qualification involves the ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments. or international organizations to achieve common goals.

 

Technical Qualifications-Mandatory

 

6.    Expertise in managing immigration (or related homeland security) programs or other complex benefit application or adjudication programs (e.g., assistance, licensing).

 

 


Background Investigation:  This position is a sensitive position and the tentative selectee must undergo and successfully complete a background investigation as a condition of placement/retention in the position.  A security clearance is required as a condition of employment.

 
Drug Testing: This position has been identified as a Testing Designated Position under the U.S. Citizenship and Immigration Services Drug-Free Workplace Program.   Satisfactory completion of the drug test is a condition of placement and/or employment in the position and the incumbent(s) of this position is thereafter subject to Random Drug Testing.


Probationary Period:   You will serve a one-year probationary period unless you previously completed the probationary period in the SES.

HOW YOU WILL BE EVALUATED:

Our evaluation will be based on the information you provide. You should expect that we will verify performance, suitability, and security information from reference checks and take that information into account in making employment offers.

You will be evaluated on the quality and extent of your total accomplishments, experience, and education.  Your application will be evaluated by a rating and ranking panel, and highly qualified candidates may undergo an interview and a reference check.  The USCIS Executive Resources Board (ERB) will review results and make recommendations on final selections to the appointing authority.  Unless you have already been certified by a Qualifications Review Board (QRB) in the past, your ECQs must be certified by a QRB before appointment can occur.


BENEFITS:

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Our Benefits Package:  You will be eligible for performance bonuses of 5 to 20 percent of base pay for superior accomplishments.  You will be covered by a defined benefit, contributory Federal retirement system.  You may participate in a retirement savings investment plan that offers before-tax savings and tax-deferred investment earnings.  You may select one of a variety of health plans and options under the Government’s Federal Employees’ Health Benefits program and you may participate in the Federal Employees’ Group Life and Long Term Care Insurance Programs.  You will earn 26 vacation days and 13 days of sick leave per year.  In addition, the Government observes 10 regular paid holidays each year.



OTHER INFORMATION:

Relocation Expenses: We may choose to pay your relocation expenses in accordance with Federal Travel Regulations.

 

Financial Disclosure: If you are hired, you will have to complete a Public Financial Disclosure Report within 30 days after appointment.

 

Selective Service: If you are a male born after December 31, 1959 and selected for this position, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under Selective Service law.

 

Immigration Reform and Control Act: The Immigration Reform and Control Act of 1986 seeks to preserve jobs for those who are legally entitled to them: American citizens and aliens who are authorized to work in our country. This law requires employees to provide a document or documents that establish identity and employment eligibility.

  

The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

 

USCIS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify us. Decisions on granting reasonable accommodation will be made on a case-by-case basis.



HOW TO APPLY:

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Note:  Résumés must be submitted using USA Jobs website application manager.  We are no longer accepting résumés via email or standard/express mail.

 

Visit this site to create your account and apply for this position—http://www.usajobs.gov/SeniorExecutives

Your application materials must be received by 11:59pm of the closing date of this announcement, November 30, 2012.

 

It is your responsibility to verify that information entered, uploaded, sent (i.e., résumé, veterans documentation,

SF-50s) is received and is accurate.  You may complete the assessment questionnaire more than once, but only your most recent submission will be used.   

 

Fax: If you are unable to upload your documents using Application Manager, you may fax them to 1-478-757-3144.  DO NOT FAX the same documents that have been uploaded into Application Manager.  If you are unable to submit your application online, you may View Occupational Questionnaire, complete the questionnaire using form 1203-FX and fax the form to 1-877-757-3144.  The required fax cover sheet must be included and should include the Vacancy Identification Number: 785215.

 

 



REQUIRED DOCUMENTS:

You must submit a résumé to describe your qualifications. Your résumé must not exceed five pages, including an optional cover letter.  Any additional information beyond five pages will not be evaluated.  Please do not submit an application form (such as OF 612, Optional Application for Federal Employment) in lieu of a résumé.  Applicants typically provide the following information:

·      Vacancy announcement number - EXSER/12-785215-CIS

·      Full name, e-mail and mailing addresses, and day and evening telephone numbers

·     Educational information, including the name, city and state of colleges or universities you attended, as well as the type and year of any degree received. Report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the
U.S. Department of Education. For more information, you may refer to the following
U.S. Department of Education website:
http://www.ed.gov/admins/finaid/accred/index.html 

·      Information about your paid and non-paid work experience related to this position including:

          - Job title (include series and grade if Federal job)

          - Duties and accomplishments

          - Employer’s name and address

          - Supervisor’s name and phone number

          - Starting and ending dates of employment (month and year)

          - Salary

·      Information about honors, awards, and special accomplishments

·      For reference check purposes, you must submit the names, current addresses, and telephone numbers of three professional references, including a current or recent supervisor (or someone in your current chain of command), who have knowledge of your past performance.

·      Demographic Information on Applicants Form (O.M.B. No. 3046-0046). Submission of this form, which is available here, is optional. The information on this form is used to determine if our recruitment efforts are reaching all segments of the population, consistent with Federal equal employment opportunity laws.

 

DO NOT SUBMIT ANY ADDITIONAL INFORMATION:  Extraneous materials, such as narratives addressing the ECQs and award certificates, will not be considered.

AGENCY CONTACT INFO:

Jocelyn Jimenez
Phone: (202)863-6145
Email: EXSER@DHS.GOV
Agency Information:
CBP Executive Services
US Customs and Border Protection
Office of Human Resources
8th Floor 1400 L Street NW
Washington, DC
20005

WHAT TO EXPECT NEXT:

 

You may verify your documents have been processed by logging into https://applicationmanager.gov.  Uploaded documents may take up to one hour to clear the virus scan.  Faxed documents may take 2-3 business days to process.


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Job Announcement Number:

EXSER/12-785215-CIS

Control Number:

330974400