This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply


Department:Department Of Homeland Security

Agency:Citizenship and Immigration Services

Job Announcement Number:CIS-PJN-781931-ESC

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$31,315.00 to $50,431.00 / Per Year


Thursday, November 15, 2012 to Monday, November 19, 2012




Full Time - Permanent




6 vacancies in the following location:
Saint Albans, VT United StatesView Map


United States Citizens


Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

U.S. Citizenship and Immigration Services secures America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us at

As an Immigration Management Assistant you will be supporting the administrative and operational aspects of USCIS management and program operations by performing a variety of clerical and technical work in support of management and program analysis functions and processes.  This position of IMMIGRATION MANAGEMENT ASSISTANT (OA) starts at a salary of $31,315.00 (GS-05 step 1), with promotion potential to $50,431.00 (GS-07 step 10).  Apply for this exciting opportunity to become a member of the Vermont Service Center, St. Albans, VT OR Essex, VT within DHS US Citizenship and Immigration Services.

The vacancy announcement shows the location to be St. Albans; however, the Vermont Service Center has two sites, St. Albans and Essex Junction, Vermont.  The determination as to what location the position is assigned to has not been made at this time.

Position may be subject to Shiftwork. Shift Differential will apply.

Who May Apply

Candidates which include:

  • U.S. Citizens
  • Status candidates may also apply at: CIS-781285-ESC
  • For definitions of terms found in this announcement, please click here

USCIS will not pay relocation expenses.
This position is in the bargaining unit.
This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

Note: USCIS may fill one or more positions using this vacancy.


  • You must be a U.S. Citizen or U.S. National to apply for this position
  • Successfully pass a Background Investigation including financial disclosure
  • You must pass a drug screening
  • Meet relevant experience and/or education requirements
  • You must submit resume and supporting documentation
  • Males born after 12/31/1959 must be registered with the Selective Service


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The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence, and limited complexity.

As an Immigration Management Assistant, your duties will include the following:

  • Completing a variety of physical, database and system file checks to prepare cases for adjudication and coordinate with other units to resolve non-routine issues and cases.
  • Updating systems with current information required for reports and data analysis and administering management information systems.
  • Assisting the Contract Performance Analysts with inspections, preparation of reports and procedure planning as well as reviewing daily deposits.
  • Supporting various administrative or operational programs by managing requests from internal customers; managing inquiries using various USCIS databases, electronic systems and reports; and reviewing and analyzing files and providing case status information and explanation.
  • Handling special mailings, creating databases, and maintaining files and filing systems.
  • Operating word-processing software and computer hardware to produce, store and retrieve drafts of a variety of document types.


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GS-5: You qualify at the GS-5 grade level if you possess one of the following:

  • One year of specialized experience equivalent to the GS-4 grade level that demonstrates the ability to collecting data, organizing data into a usable format, and using personal computers and software to enter and retrieve data form an automation information system and various types of software; answering routine questions from other employees and distributing information to appropriate personnel; receiving, assigning, monitoring, reviewing and verifying documents through an automated information system; searching office records to respond to inquiries. OR
  • Successful completion of a full four-year course of study above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite can be substituted for specialized experience. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45-quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

GS-6: You qualify at the GS-6 level if you possess one (1) year of specialized experience equivalent to the GS-5 grade level in the Federal Government, which has equipped you with the skills needed to successfully perform the duties of the position. In addition to the requirements for the lower grade levels, you must also have experience performing the following duties:

  • Assisting Analysts with inspections and preparation of reports and procedure planning;
  • Assisting in compilation of statistical information from automated resources to be used in past, current and future evaluations of data quality;
  • Collecting data from multiple sources; searching databases and legal documents for relevant information;
  • Communicating in writing and/or in person to assist aliens, attorneys, other law enforcement agencies.
  • GS-7: You qualify at the GS-7 grade level if you possess one (1) year of specialized experience, equivalent to at least the GS-6 grade level in the Federal Government, which has equipped you with the skills needed to successfully perform the duties of the position. In addition to the requirements for the lower grade levels, you must also have experience performing the following duties:

    • Compiling statistical information from automated resources to be used in past, current and future evaluations of data quality
    • Resolving routine problem regarding immigration cases, researching and interpreting guidelines for use in reports and cases
    • Providing guidance on immigration policies, procedures and regulations

    COMBINING QUALIFYING EXPERIENCE AND EDUCATION: If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. Follow the directions below in order to convert each to a percentage, and then add the percentages together to see if they total 100 percent. To determine your percentage of qualifying experience, you must divide your total number of months of qualifying experience by the required number of months of experience. The GS-5 level requires 36 months. To calculate your percentage of undergraduate education, divide your number of undergraduate semester hours by 120 or the number of quarter hours by 180.

    Probationary Period: You may be required to serve a probationary period of 1 year.

    The qualifications for this position must be met by 11:59pm (Eastern Time) on the closing date of this announcement (Monday, November 19, 2012).

    Typing Certification:  You must be able to type at least 40 words per minute.  You can self certify by submitting a statement that you can type this speed. 

    General Office Skills:  Applicants must possess knowledge of general office automation software, practices, and procedures. 

    Physical Demands:  Applicants must be able to lift moderately heavy items such as file tubs and record boxes or bins weighting up to 50 lbs



    We will review your résumé and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, we will place you in one of three categories based on your responses to the on-line questionnaire regarding experience, education and training.

    • Best Qualified: Applicants possessing a background that demonstrates a superior level of all evaluation criteria.
    • Well-Qualified: Applicants possessing a background that demonstrates a satisfactory level of the evaluation criteria.
    • Qualified: Applicants possessing the basic qualifications, with general knowledge, skills, and abilities.

    The competencies or knowledge, skills, and abilities needed to perform this job are:

    • Analysis
    • Manages and Organizes Information
    • Oral and Written Communication
    • Customer Service
    • NOTE: Your resume and supporting documentation will be verified. If you rated yourself higher than what is supported by your application material, you may be excluded from consideration for this job. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment


    If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.  To preview the job questionnaire, click here View Assessment Questions


    Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:  If you have never worked for the Federal government, you are not CTAP/ICTAP eligible.  Information about ICTAP or CTAP eligibility can be found by clicking here to access OPM’s Career Transition Resources website.  To be considered well qualified under CTAP/ ICTAP, you must be placed in the Well-Qualified category for this position, as described above.  In addition, you must submit the supporting documents listed under the required documents section of this announcement.


    Veterans:  Veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify.  Veterans who have a compensable service-connected disability of at least 10% are listed in the best qualified category, except when the position being filled is scientific, professional at the GS-09 grade level, or higher.  This position is not considered scientific/professional.  For information on veterans’ preference, please click here. 


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    DHS offers competitive salaries and an attractive benefits package, including:  health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.  Other benefits may include:  flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers.  DHS is committed to employee development and offers a variety of employee training and developmental opportunities.  For more information, go to and select “benefits.”


    Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. 10pt"> 

    Special Hiring Authorities: Veterans, Peace Corps/VISTA volunteers, and individuals with disabilities  possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission.  If you are a member of one of these groups, you may not have to compete with the public for federal jobs.  To determine your eligibility and to understand the documentation that would be required with your application, click on the links above and contact the Servicing Human Resources Office listed at the bottom of this announcement. 


    USCIS uses E-Verify to confirm the employment eligibility of all newly hired employees.  To learn more about E-Verify, including your rights and responsibilities, please visit



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    Your application must be received by 11:59PM EST on Monday, November 19, 2012.  To begin your online application, click the Apply Online button and follow the prompts to register or sign into USAJOBS, take the online questionnaire, and submit the required documents.  See Required Documents section for more detail. 

    We strongly encourage you to apply online.  If you can not apply online, you must contact the Human Resource office listed below at least one day prior to the closing date for instructions.  Applications will not be accepted by mail.

    To Fax a Resume or Supporting Documents:

    If you previously uploaded documents to this vacancy, please do not FAX the same documents. If you need to fax a part of your documentation:

    • Use the official FAX coversheet found here.
    • Make sure that you include the 8-character vacancy identification number: "MB781931”
    • Provide your SSN, name, and address in the blocks provided or we will not be able to associate your document(s) with the rest of your application.
    • Print your SSN and Name neatly using the exact name as the one used when you filled out the assessment questionnaire.
    • The fax number is 1-478-757-3144.


    • Your resumé

    • Are you qualifying based on education?  You must submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed.  Those with foreign education, click this link. 
    • Are you a veteran?  Submit Member Copy 4 of your DD 214 (Certificate of Release or Discharge from Active Duty).  Those applying for 10-point preference must fill out the SF-15 (click here for the form) and provide the required documentation listed on the back of the form.  Click here for more veterans’ information.
    • Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)?  Submit:

      ·         a copy of your agency notice,

      ·         a copy of your most recent performance rating, and

      ·         a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.



    Phone: (802)660-1147
    Agency Information:
    US Citizenship and Immigration Services
    70 Kimball Avenue
    South Burlington, VT


    Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the hiring manager for further consideration and interviews.  We will notify you by email after each of these steps has been completed.  Your status will also be updated on USAJOBS throughout the process.  To check your status, log on to your USAJOBS account, click on “Application Status,” and then click “More Information.”  We expect to make a final job offer within 90 days after the deadline for applications.  If you are selected, we will conduct a suitability/security background investigation.

    For more information on applying for Federal employment, please click here. 

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