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This Position Is No Longer Available

Job Title:  Supervisory Visitor Use Assistant (Fee Collection) (Career-Seasonal)
Department:  Department Of The Interior
Agency:  National Park Service
Job Announcement Number:  MMDEVA-13-21-739385

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$36,799.00 to $53,166.00 / Per Year
Thursday, November 08, 2012 to Thursday, November 29, 2012
Full Time - Permanent NTE Seasonal
1 vacancy in the following location:
Death Valley, CA United StatesView Map
Status Candidates (Merit Promotion and VEOA Eligibles)


Experience your America and build a fulfilling career by joining the National Park Service. Become a part of our mission to unite our past, our cultures and our special places, to establish important connections to the present and build a rich and lasting legacy for future generations.

Applications will be accepted from current permanent Federal employees serving under a career or career-conditional appointment in the competitive service, reinstatement eligibles, CTAP/ICTAP eligibles, and VEOA eligibles (Veterans who are preference eligible or who have been separated from the armed forces under honorable conditions and have substantially completed an initial 3-year term of active service who meet the qualification requirements). 


Relocation expenses are authorized. However, only limited relocation expenses will be paid in accordance with the Federal travel regulations to new appointees and reinstatements to the Federal government.


This position is located with the National Park Service, Pacific West Region, Death Valley National Park, Death Valley, California.


Tribal Preference: “In employing individuals to perform any construction, maintenance, interpretation, or other service in the Park, the Secretary shall, in so far as practical, give first preference to qualified members of the Tribe” (Timbisha Shoshone Homeland Act, November 2000).


To receive current preference eligibility, members of the Timbisha Shoshone Tribe must submit a copy (not the original) of the letter certifying their tribal membership.


This position is concurrently open under announcement number MMDEVA-13-22D-739387 (All qualified U.S. citizens) under delegated examining procedures.  See MMDEVA-13-22D-739387 for specific instructions on how to apply under that announcement.


  • U.S. Citizenship is required.
  • Pre-employment background investigation is required.
  • Possess a valid driver's license.
  • Must provide Social Security Number to be considered.
  • All supporting documents must be received by the closing date.
  • Must wear the official National Park Service uniform.


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This position is supervisory in nature.  You will direct the daily activities of a fee collection operation at an entrance station, visitor center, and/or campground.  Plans, schedules and assigns work to subordinate staff and provides technical and policy direction.  Sets work goals in accordance with divisional goals and priorities, motivates employees to increase and maintain productivity.  Interviews candidates for vacancies, approves leave, evaluates work performance of subordinate staff, recommends awards to recognize exceptional performance, gives advice, counsel and instruction, hears employee complaints, and effects minor disciplinary actions.  Responsibilities of the position include contacting visitors, collecting and accounting for fees, and disseminating information.  Operates an electronic cash register, performs opening and closing shift functions, issues entrance receipts, park passes and federal recreation passports in accordance with established guidelines.  Follows established accountability guidelines for handling government funds.


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All qualification requirements (including any time-in-grade and any applicable selective factors) must be met by the closing date of the announcement.


You must meet the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions.  These standards are available in any Federal Personnel Office for review and on OPM’s website:


GS-06: You must have 1 year of specialized experience equivalent to the GS-5 grade level in Federal service.


GS-07: You must have 1 year of specialized experience equivalent to the GS-06 grade level in Federal Service.


Specialized Experience: Defined as experience providing resource orientation, disseminating visitor information, and collecting and accounting for fees.


Note: Credit will be given for all qualifying experience regardless of whether compensation was received or whether the experience was gained as a part-time or full-time occupation. Part-time experience will be credited on the basis of time actually spent in appropriate activities. To receive credit for such experience, you must indicate clearly the nature of your duties and responsibilities in each position and the number of hours per week spent in such employment.

In lieu of the specialized experience requirements you may substitute the following education:


GS-06: Successful completion of at least six months (9 semester hours, 14 quarter hours or equivalent)

of directly related (Business, Sciences, Communications, Education, or Finance) graduate level education.


GS-07: Successful completion of 1 full year of directly related (Business, Sciences, Communications, Education, or Finance) graduate education.


EDUCATION SUBSTITUTION: If you are substituting education for experience, it is your responsibility to provide documentation or proof that you have met the applicable educational provisions.  A copy of your college transcript(s); statement from the institution’s registrar, dean, or other appropriate official; or equivalent documentation (OPM Form 1170 or a listing of college courses completed) is acceptable.  Failure to submit documentation will result in your being determined to be not qualified.  An official transcript will be required for verification prior to the effective date of the appointment.


NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Applicants can verify accreditation at the following website: College Accredidation Website All education claimed by applicants will be verified by the appointing agency accordingly.


Special Instructions For Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: Recognition of Foreign Qualifications Website


UNPAID/VOLUNTEER WORK: Credit will be given for unpaid experience or volunteer work such as community, cultural, social services and professional association activities on the same basis as for paid experience.

FLSA: Exempt








TRAVEL: Occasional travel may be required.


GOVERNMENT HOUSING: May be available


WORK SCHEDULE: This position may be required to work holidays, weekends, and evenings.


UNIFORM: Yes - Selectee(s) is required to properly wear a National park Service uniform in accordance with NPS policy. AN allowance will be provided to offset some of these costs.


PROBATIONARY PERIOD: This position requires completion of a one-year probationary period for eligible individuals who have not already completed such a probationary period.


SUPERVISORY PROBATIONARY PERIOD: An employee initially appointed to a supervisory position must serve a one-year supervisory probationary period.


NON-PAY STATUS INFORMATION: In this position, the employee will be guaranteed work at least 26 weeks, but not more than 48 in a service year.  Dependent upon park workload needs and funding, individual positions may work more than the 26 weeks.  When services are not required, you will be placed in a non-work non-pay status.  You will work 40 hours per week when in pay and duty status.  Up to two weeks of paid vacation time may be used during part of the furlough period and/or unemployment compensation may be applied for. Salary, vacation and sick leave earnings, which are normally based on year round employment, will be prorated according to the number of weeks actually worked each year.  The waiting period of probationary period, within-grade increases, and career tenure will also be extended by a portion of the time spent in non-pay.


BACKGROUND INVESTIGATION: Prior to entrance on duty, a background security investigation will be required for all new hires, as well as, current Federal employees who are not currently covered by a satisfactorily adjudicated Federal background investigation commensurate with the national security, public trust, and/or non-sensitive position.  Failure to successfully meet this requirement will be grounds for not hiring you.  This may be a lengthy (a few to several months) process.


GOVERNMENT TRAVEL/CREDIT CARD: Travel may be required. If selected, you will be required to obtain and use a government-issued credit card. Travel in Government aircraft may also be required as a part of the duties of this position. If you have a private life insurance policy, travel in a Government aircraft may affect the benefits payable in the event of an accident.


OPERATOR IDENTIFICATION: You will be required to operate a government vehicle, therefore, must be able to acquire and hold a valid state Driver’s License.


PHYSICAL DEMANDS/WORK ENVIRONMENT: Most of the work ranges from sedentary, usually performed at a desk, to moderately strenuous; respective duties involve sitting, standing for prolonged periods, and walking and working in uneven terrain.  The incumbent may be required to work in extended or irregular work days.  Work is performed both indoors and outdoors when performing specific duties around the park.  Outside work may be performed under extreme weather conditions with temperatures ranging from 30 to 120+ degrees Fahrenheit.


To determine if you are best qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The questions are designed to capture the desired knowledge, skills, and abilities for this position. Credit will be given for unpaid experience or volunteer work such as community, cultural, social services and professional association activities on the same basis as for paid experience. Failure to submit a resume will result in ineligibility. Ratings are subject to evaluation and verification. If you rate yourself higher than is supported by your application, you will be assigned a rating to commensurate your described experience. Deliberate attempts to falsify information may be grounds for not selecting you. Do not overstate or understate your level of experience and capability. You should be aware that your ratings are subject to evaluation and verification. Later steps in the selection process may be used to verify your stated level of experience and capability. If a determination is made that you have rated yourself higher than is supported by your resume you will be assigned a rating commensurate to your described experience. Deliberate attempts to falsify information may be grounds for not selecting you.




KSA 1: Ability to plan, coordinate and supervise a fee collection program.


KSA 2: Arithmetic - Performs computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages.


KSA 3: Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness, to others; may include effectively dealing with individuals who are difficult, hostile, or distressed; related well to people from varied backgrounds and different situations.


KSA 4: Uses correct English grammar to organize and communicate ideas in words that are appropriate to listeners and situations; uses body language appropriately.


The following link is a list of questions that will be asked when completing the questionnaire. Your application package will NOT be considered unless the questionnaire is submitted online or by fax by completing the OPM 1203-FX form.  For further instructions, see the How to Apply Section.  PLEASE DO NOT EMAIL OR MAIL the online questionnaire as it will only be accepted by online submission or fax.


View Assessment Questions


To be considered under CTAP/ICTAP, you must score within the Well Qualified group (prior to veterans’ preference being applied) on the application questionnaire. For information, click CTAP/ICTAP.


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The Federal government offers a comprehensive benefits package. Explore the major benefits offered to most Federal employees by visiting page for EMPLOYEE BENEFITS.


For additional information about this position please contact:

Traci Kolc, 760-786-3249


LIVING CONDITIONS: Please visit for area information.


PROMOTION POTENTIAL:  If selection is made at the lower grade, promotion may be made at a later date without further competition.  However, identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date.  Such promotion will depend upon administrative approval, the continuing need for an actual assignment and the demonstrated performance of higher level duties.


OPTIONAL FORM 306 (OF-306): Before final selection, you will be required to sign and certify the accuracy of the information in your application by filling out a Declaration for Federal Employment, OF-306 form, to determine your suitability for Federal employment and to authorize a background investigation. Failing to answer all questions truthfully and completely or providing false statements on your application may be grounds for not hiring you, or for firing you after you begin work. Also, you may be punished by fine or imprisonment (U.S. Code, Title 18 Section 1001).  If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or you may be subject to fine, imprisonment, or other disciplinary action.


DIRECT DEPOSIT:  In accordance with the Debt Collection Improvement Act of 1996 (PL 104-134), each newly hired Federal employee, transfer from another Federal agency, or former Federal employee hired after a break in Federal service, must arrange for direct deposit of his/her pay to a financial institution.


SELECTIVE SERVICE:  As a condition of employment, male applicants born after December 31, 1959, must certify that they have registered with the Selective Service System or are exempt from having to do so under Selective Service Law.


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To apply for this position, you must provide a complete application package, which includes both of the following parts:

  •    *Your responses to the Assessment Questionnaire, and
  •    *Your resume and supporting documentation, as listed under the "Required Documents" section of this announcement.

The complete application package must be submitted by 11:59 PM (EST) on Thursday, November 29, 2012.  We do not accept hard copy or email application packages.  You must apply online or via fax (see instructions below).


  •    *To begin the application process online, click on the Apply Online Button to create an account or log in to your existing USAJobs account. Follow the prompts to complete the Assessment Questionnaire.
  •    *Be sure to click on the "Submit My Answers" at the end of the process.
  •    *To fax supporting documents you are unable to upload, Complete This Cover Page using the Vacancy ID:  739385
  •    *Fax your documents to (478) 757-3144.



  •    *Click this link: TAG:Link to Full Questionnaire to view and print the Assessment Questionnaire.
  •    *Print Form 1203FX in order to provide your response to the Assessment Questionnaire.
  •    *Fax the completed FORM 1203FX, along with your resume and application and any required documentation to (478) 757-3144. 
  •    *The FORM 1203FX will serve as your cover sheet.



  1. 1. Go to Application Manager and log in using your USAStaffing Application Manager User Name and Password.
  2. 2. Verify that your questionnaire, resume, and supporting documents were submitted successfully by clicking on the appropriate Vacancy ID: 739385
  3. 3. Verify that all of your documents were submitted by reviewing the table.  If an item (Type of Document) on the table appears with a status of "OK", that item was successfully submitted.

If you need help, or have problems using the online application process, send an email to

Note:  If you receive an email stating that there was a technical problem uploading your documents, you should fax the applicable documentation to OPM at 1-478-757-3144.  Be sure to use the fax cover sheet that is linked above, using the Vacancy ID: TAG:VacancyID so that the fax is processed properly and promptly.  For further questions regarding applying online or by fax, please contact OPM at

Applications must be typed or printed clearly in dark ink.  Additional information on how to apply for Federal jobs can be obtained from the Internet at
USAJobs, or by calling (478) 757-3000 or TDD (478) 744-2299.  


1. RESUME:  (Acceptable formats include: .jpg, .pdf, .txt, .rtf, .doc, .docx, .wpd, or html)
For recommendations on formatting, required content, and helpful tips, please visit our Resume Reference Page.


2.  OCCUPATIONAL QUESTIONNAIRE:  Follow the instructions above for completing and submitting the occupational questionnaire.


3. COLLEGE TRANSCRIPTS:  This vacancy announcement allows substituting education for experience. If you are using education to meet qualifications for this position, you must submit a COPY of your college transcripts or equivalent documentation (a listing of college courses completed) to support your education.  Transcripts must include the name of the college or university and if applicable the date a degree was conferred.


4.  STANDARD FORM (SF-50): If you are claiming CURRENT FEDERAL STATUS or REINSTATEMENT ELIGIBILITY, you must submit a copy of your SF-50, Notification of Personnel Action, documenting permanent competitive civil service status (block 24 Tenure coded 1 or 2 and block 34 Position Occupied coded 1). Do not submit award SF-50s.


5. PERFORMANCE EVALUATION: You must submit a current or latest performance appraisal.


6. VEOA: For eligibles under the Veterans Employment Opportunity Act (VEOA), you must submit the appropriate DD-214 documenting eligibility.

A copy of your agency notice, a copy of your most recent performance rating and a copy of your most recent SF-50 noting: current position, grade level, and duty location.


Traci KOLC
Phone: (760)786-3249
Agency Information:
Death Valley National Park
PO Box 579
Death Valley, CA


Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful.


Once the announcement closes and your complete application is received, we will conduct an evaluation of your qualifications and determine your ranking. Based on applicant scores, the best qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 45 days of the closing date of this announcement.


To verify uploaded documents have been processed, please wait one hour to ensure they have cleared the virus scan. You can verify that your uploaded documents are attached to your application by checking the "Details" tab of your Application Manager for this vacancy announcement. Your documents will display under the Details tab in the Document area.

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