This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Program Analyst

Department:Department Of Labor

Agency:Employee Benefits Security Administration

Job Announcement Number:DE-13-HRC-EBSA-038

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$74,872.00 to $97,333.00 / Per Year


Monday, November 05, 2012 to Friday, November 09, 2012




Full-time - Permanent




1 vacancy in the following location:
Washington DC Metro Area, DC, US


U.S. Citizens; ICTAP and CTAP eligibles in the local commuting area. 

Also advertised as job #MS-13-HRC-EBSA-038 for non-status applicants; apply to BOTH status & non-status jobs to be considered for each.


Opportunities are Open! Begin a challenging career with the U.S. Department of Labor (DOL), and you will help shape the workforce of tomorrow.  DOL offers rewarding opportunities to contribute to a noble mission; to serve and protect American workers, prepare them for new and better jobs, and to ensure the safety and fairness of American workplaces.

The Department of Labor values its customers. Every DOL employee is responsible for delivering good customer service through accurate, courteous, efficient and effective transactions.

This position is located in the Division of Data Administration and Database Applications (DDB), Office of Technology and Information Services (OTIS), Employee Benefits Security Administration (EBSA). OTIS is functionally responsible for providing information technology (IT) leadership and guiding EBSA information resources planning, policy development, management, use and evaluation; development and management of the Employee Retirement Income Security Act (ERISA) database; and, providing technical support for programmatic and administrative information systems. The incumbent of this position serves as a Program Analyst and provides support to the technical project Team Leader and to the Division Chief in the performance of programmatic and operational activities necessary to accomplish the functional responsibilities and mission of OTIS/DDB. 


  • U.S. Citizenship is required. Must be at least 16 years of age.
  • Requires a probationary period if the requirement has not been met.
  • Background investigation is required if the requirement has not been met.
  • This position is inside the bargaining unit.
  • The full performance level of this position is GS-13.


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The Program Analyst supports the technical lead and the Chief, Division of Data Administration and Database Applications as follows: 1) Supports the development an implementation of program planning and evaluation activities to ensure consistent and effective program performance against standards and requirements; 2) Conducts evaluations of proposed changed to applications, web pages, and documentation to assess the risks these changes introduce and impacts on other parts of the system; 3) Conducts a full range of technical and operational activities required by OTIS/DDB, including the issuance of technical and operational specifications and requirements for contract modifications; 4) Performs investigation and resolution of contractor delay, performance and quality assurance measurements, system effectiveness, and subcontractor goals; 5) Plans and conducts complex evaluations of filing data to identify system/software anomalies; 6) Assists in the planning development, and establishment of technical strategies for OTIS/DDB acquisition efforts; 7)  Supports the Contracting Officer’s Representative (COR) during contractual negotiations, and performs and/or oversees the performance of subordinate analysis with contractor engineers and production and operational oversight groups; 8) Provides administrative support to OTIS/DDB managers at conferences and meetings; 9) Conducts evaluations of contractor helpdesk performance and adherence to OTIS/DDB requirements; 10) Reviews filing data for sensitive PII, and reviews and reconciles requested modifications to system accounts; periodically assists security subject matter experts in their monitoring of system security; and, 11) Supports development and execution of the Department’s Interagency Agreements and Interconnection Security Agreements with the Internal Revenue Service (IRS) and Pension Benefits Guaranty Administration (PBGC). 


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Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-11 in the Federal Service.  Specialized experience is experience that demonstrates experience in design, implementation and maintenance of information technology systems to ensure data integrity through analysis, error identification, and corrective action.  Skill in developing and evaluating program plans and contractor performance against programmatic and operational requirements. 

This position does not have an educational requirement.

Applicants must meet all legal and regulatory requirements.  Reference the "Required Documents" section for additional requirements.


If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and will be placed into a category based on your vacancy question responses.

Category A - Meets the basic qualification requirements for the vacancy and has successful experience in the same or similar job that has demonstrated superior proficiency in applying critical competencies required by this position to work of increased levels of difficulty and complexity.

Category B - Meets the basic qualification requirements for the vacancy and demonstrates satisfactory proficiency in the critical competencies required by this position.

Category C - Meets the specialized experience described in the minimum qualifications requirements section of this announcement and demonstrates proficiency in the basic competencies.

Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies (click Evaluation Tools for information):

1. Technical - Evaluates and maintains IT systems; ensures data integrity through analysis, error identification, corrective action plan development, and error resolution.

2. Collaboration -Works with system stakeholders and managers to assess their needs, provide information or assistance, resolve their problems, and satisfy their expectations.

3. Oral Communication - Expresses ideas and facts to individuals or groups effectively; makes clear and convincing oral presentations; listens to others, and facilitates an open exchange of ideas.  

4. Written Communication - - Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; and produces written information, which may include technical material that is appropriate for the intended audience.

5. Problem solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives; and to make recommendations.

6.  Planning and Evaluating:  Organizes work, sets priorities, determines resource requirements, and determines short or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; and monitors progress and evaluates outcomes.

7. IT Security:  Supports system/data security, confidentiality, integrity, and availability.


The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview).  The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings.  Your resume MUST provide sufficient information to substantiate your responses to the vacancy questions.  If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.  Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments (ex. interview, panel review, written test, writing sample, etc.)

INFORMATION FOR ICTAP ELIGIBLES ONLY: If you are eligible for special priority selection under ICTAP, you must be well-qualified for the position to receive consideration.  ICTAP eligibles who are placed into Category B or higher will be considered "well-qualified".

Click Application of Veterans Preference for Category Rating Jobs for more information.

To preview questions please click here.


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The Department of Labor (DOL) offers a great benefit package to eligible employees.  The benefit package includes but is not limited to health benefits, supplemental dental and vision plans, flexible spending accounts, 13 days paid sick leave per year, vacation leave and 10 paid holidays per year.  We offer a variety of employee benefit options, a family-friendly work environment, a child care subsidy program, transit subsidy program, career assistance program, health services and fitness programs, access to LifeCare, a resource and referral service and more.  For a comprehensive site about all federal benefits, please refer to OPM.  For specific DOL benefits information, please refer to DOL BENEFITS.


The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, age, membership in an employee organization, or other non-merit factor. Refer to these links for more information: GENERAL INFORMATION, ADDITIONAL DOCUMENTATION, SELECTIVE SERVICE REGISTRATION, FORMER FEDERAL EMPLOYEES


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Follow the 5 steps below to apply online to a Department of Labor (DOL) vacancy. Your application and ALL required supplemental documents must be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to be considered. Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. For more details, reference How To Apply Detailed Instructions. For help, refer to the Vacancy Contact on the announcement in the "Questions about this job" section. Save your information before the 60 MINUTE TIMEOUT or risk losing your information! STEP 1 - Create USAJOBS Account, including Resume and Saved Documents It is essential that your resume provide sufficient information to substantiate your responses in the self-assessment vacancy questions. If your responses are not adequately substantiated by your resume, the HRO will amend your responses to more accurately reflect the level of competency that is indicated by the content of your resume. STEP 2 - Answer Vacancy Questions (DOORS) Click the Apply Online button, which is available when you search for a job on, click on the title and proceed. STEP 3 - Submit Supplemental Documents Submit the required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy by the close date. For details: click How to Submit Supplemental Documentation. If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. To avoid this, submit documents (ex. undergraduate and graduate degree transcripts) as one document. STEP 4 - Review Application and click Finish STEP 5 - Edit Application as needed by 11:59 pm ET of Close Date


The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. Follow the instructions: click How To Submit Supplemental Documentation Document or Submit Supplemental Documentation Video.  You are not required to submit a document if it does not apply to you.Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.

- Veterans Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty.  To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (For active duty service members expecting to be honorably discharged or released within 120 days, click Active Duty)  Without this documentation, you will not receive veteran's preference.  For more information, go to:

- Displaced Employee Placement Documents - Only required if requesting priority consideration under ICTAP Eligibility.

- Applicants with disabilities who wish to claim eligibility under SCHEDULE A)  of the excepted service (persons with severe disabilities) must submit the following documentation from a licensed medical professional or other authorized entity:
(1) proof of disability; and
(2) certification of job readiness.
For more details, please see

- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted

- Peace Corps Document (if applicable) - Certification of satisfactory service from the Director of Peace Corps to receive consideration.

Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.


Michelle Montgomery
Phone: 202-693-7813
Fax: 000-000-0000
TDD: 202-693-7758
Agency Information:
Labor, Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC
Fax: 000-000-0000


Once your complete application is received, we will conduct an evaluation of your qualifications and determine your ranking. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of the outcome. A selection is expected to be made within 30 calendar days from the issuance date of the certificate. To check the status of your application: Click here. To sign up for Application Status Updates via email: Click Here.

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