This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply


Department:Department Of Homeland Security

Agency:Citizenship and Immigration Services

Job Announcement Number:CIS-777479-ORL

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$31,315.00 to $40,706.00 / Per Year


Monday, November 19, 2012 to Wednesday, November 28, 2012




Full Time - Permanent




1 vacancy in the following location:
Orlando, FL United StatesView Map


U.S. Citizenship and Immigration Services (USCIS) employees with competitive status.


Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

U.S. Citizenship and Immigration Services secures America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us at

Everyday our Immigration Services Assistant (OA), support Immigration Services Officers by managing correspondence, maintaining customer support, provide security checks in accordance with all applicable DHS/USCIS laws and policies, and track, research, collect, correlate and analyze data in order to prepare reports. This position of IMMIGRATION SERVICES ASSISTANT (OA) starts at a salary of $31,315.00 (GS-05 step 1), with promotion potential to $40,706.00 (GS-05 step 10).  Apply for this exciting opportunity to become a member of the District 10, Orlando, FL office within DHS US Citizenship and Immigration Services.


 **Please note that the following Who May Apply section has been amended to reflect the correct area of consideration**

Who May Apply

Status Candidates which include:

  • U.S. Citizenship and Immigration Services (USCIS) employees with competitive status.
  • For definitions of terms found in this announcement, please click here

USCIS will not pay your relocation expenses.
This position is in the bargaining unit.
This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

Relocation expenses are authorized if you are assigned to the RAIO program and have been approved for rotation from an overseas assignment. Relocation expenses for employees assigned to an OCONUS location will be considered on a case-by-case basis.

Note: USCIS may fill one or more positions using this vacancy.


  • You must be a U.S. citizen or U.S. National to apply for this position
  • Successfully pass a background investigation including financial disclosure
  • You must pass drug screening
  • Meet relevant experience and/or education requirements.
  • Current Federal employees must meet Time-in-Grade requirements
  • You must submit resume and supporting documentation


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As an Immigration Services Assistant (OA), you will support the Operations Services Process by supporting the Immigration Services Officers, managing correspondence, and maintaining customer support, provide security checks in accordance with all applicable DHS/USCIS laws and policies, and track, research, collect, correlate and analyze data in order to prepare reports.  Other duties may include the following:

  • Perform analysis on files, reports, and information systems or databases.
  • Prescreen various applications and submissions by USCIS customers for accuracy, completeness of initial supporting documentation and eligibility for benefits and process documents and fees.  
  • Analyze incoming requests for expedited services and provided expedited services, as appropriate, and process requests for fee waivers.
  • Maintain subject matter files, technical instructions, and/or operating procedures.   In addition, Incumbent will process word processing software, i.e., graphics, database, spreadsheets and other work processing systems use in editing and creating office documents and correspondence.


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GS-5: You qualify at the GS-5 grade level if you possess one of the following

  • One year of specialized experience equivalent to the GS-4 grade level that demonstrates the ability to perform complex office automation duties using word processing to edit and reformat lengthy correspondance and reports.   Create and maintain spreadsheets and databases; respond to inquiries by phone and/or in writing.   Review and verifying accuracy and completeness of submitted documents for benefits


  • Successful completion of a full four-year course of study above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite can be substituted for specialized experience.   This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.   One year of full-time academic study is defined as 30 semester hours, 45-quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.  

Typing Certification:  You must be able to type at least 40 words per minute.  You can self certify by submitting a statement that you can type this speed.


General Office Skills:  Applicants must possess knowledge of general office automation software, practices, and procedures.


Physical Demands:  Applicants must be able to lift moderately heavy items such as file tubs and record boxes or bins weighting up to 50 lbs

The qualifications for this position must be met by 11:59pm (Eastern Time) on the closing date of this announcement (Wednesday, November 28, 2012).

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.  The Time-in-Grade requirement must be met by 11:59pm (Eastern Time) on the closing date of this announcement (Wednesday, November 28, 2012).


You will be evaluated for this position based upon information reflected in your resume.  Your resume must support your responses to the job specific assessment questionnaire, level of education claimed, experience, and/or training.  To remain in consideration for this position, please ensure your resume covers this requirement and that your application has been successfully submitted as part of your on-line application. 

Creation of this package includes completing the on-line assessment questionnaire, uploading your resume, and uploading any required supporting documents.

NOTE : Your resume and supporting documentation will be verified.  If you rated yourself higher than what is supported by your application material, you may be excluded from consideration for this job. Please follow all instructions carefully.  Errors or omissions may affect your rating or consideration for employment.

If you are found best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.  To preview the job questionnaire, click here View Assessment Questions

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:   If you have never worked for the Federal government, you are not CTAP/ICTAP eligible.   Information about ICTAP or CTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website.   To be considered well qualified under CTAP/ ICTAP, you must be rated at a minimum score of 95  for this position.   In addition, you must submit the supporting documents listed under the required documents section of this announcement.

Veterans:   Certain veterans are eligible to apply as a status candidate under the Veterans Employment Opportunity Act (VEOA) or the Veteran's Recruitment Appointment (VRA).   For more information, please click here


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DHS offers competitive salaries and an attractive benefits package, including:   health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.   Other benefits may include:   flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers.   DHS is committed to employee development and offers a variety of employee training and developmental opportunities.   For more information, go to


Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy.  To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position.  This may include (e.g. a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.)


Special Hiring Authorities:  Veterans, Peace Corps/VISTA volunteers, and individuals with disabilities  possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand the documentation that would be required with your application, click on the links above and contact the Servicing Human Resources Office listed at the bottom of this announcement.


USCIS uses E-Verify to confirm the employment eligibility of all newly hired employees.  To learn more about E-Verify, including your rights and responsibilities, please visit



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Your application must be received by 11:59PM EST on Wednesday, November 28, 2012.  To begin your online application, click the Apply Online button and follow the prompts to register or sign into USAJOBS, take the online questionnaire, and submit the required documents.  See Required Documents section for more detail. 


If you are a Federal employee and have received a current performance rating, it is strongly encouraged that a copy accompanies your application submission. Doing so allows the selecting official access to all information surrounding your potential to fulfill the duties and responsibilities commensurate of the position being considered for. Failure to provide may impede the selecting official's understanding of the qualifications and experience that you possess.

We strongly encourage you to apply online.  If you can not apply online, you must contact the Human Resource office listed below at least one day prior to the closing date for instructions.  Applications will not be accepted by mail.

To Fax a Resume or Supporting Documents:

If you previously uploaded documents to this vacancy, please do not FAX the same documents. If you need to fax a part of your documentation:

  • Use the official FAX coversheet found here.
  • Make sure that you include the 8-character vacancy identification number: "MB777479”
  • Provide your SSN, name, and address in the blocks provided or we will not be able to associate your document(s) with the rest of your application.
  • Print your SSN and Name neatly using the exact name as the one used when you filled out the assessment questionnaire.
  • The fax number is 1-478-757-3144.


  • Your resumé
  • Are you qualifying based on education?   You must submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed.   Those with foreign education, click this link .  
  • Are you a veteran?   Submit Member Copy 4 of your DD 214 (Certificate of Release or Discharge from Active Duty) and/or documentation of service connected disability.   Click here for more veterans' information.
  • Are you a current or former Federal employee ?   Submit a copy of your official SF-50 (no text version) or other official "Notification of Personnel Action" document that shows your appointment in the competitive service, your tenure and full performance level. SF-50B print screens from NFC are not official documents and are not acceptable. All current DHS employees can print their own SF-50's by accessing If you are a current CIS employee and need access information to eOPF, please contact For all other agencies please see your servicing Human Resources office.
  • Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)?   Submit:

    ·          a copy of your agency notice,

    ·          a copy of your most recent performance rating, and

    ·          a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location


Phone: (802)660-1145
Agency Information:
US Citizenship and Immigration Services
70 Kimball Avenue
South Burlington, VT


Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a final job offer within 90 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.

For more information on applying for Federal employment, please click here. 

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