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This Position Is No Longer Available

Job Title:  Director of Communications and Education
Agency:  Federal Retirement Thrift Investment Board
Job Announcement Number:  FRTIB-13-DE-011-769569

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$119,554.00 to $165,300.00 / Per Year
Thursday, October 25, 2012 to Sunday, November 25, 2012
Full Time - Senior Executive Service (SES)
1 vacancy in the following location:
Washington DC, DC United StatesView Map
All groups of qualified individuals


The Thrift Savings Plan (TSP) is widely considered to be one of the best retirement plans in the world and a model for defined contribution plans.  We are seeking a champion for its continual improvement.

Voted as one of the “Best Places to Work in the Federal Government” as ranked by the Partnership for Public Service in its 2011 Very Small Agencies Best Places to Work Rankings, the Federal Retirement Thrift Investment Board (FRTIB) is an independent Federal Agency with a single mission: To administer the Thrift Savings Plan solely in the interest of its participants and beneficiaries.  We help Federal employees and members of the Uniformed Services retire with dignity by providing benefits similar to private sector 401(k) plans.  The TSP manages over $300 billion for 4.6 million participants located in every time zone around the world. 

This Senior Executive Service (SES) position serves as the Director of Communications and Education, and provides executive leadership in collaboration with the Executive Director in overseeing and managing the development and implementation of the various external TSP communications programs; overseeing liaison and communication activities with Federal agencies with regard to human resource and payroll processes that support TSP functions, and supporting associated activities with the agency and participant education and training programs.


  • U.S. Citizen
  • Suitable for Federal employment, determined by a background investigation
  • Male born after 12-31-59 must be registered for Selective Service
  • One year probationary period for initial SES appointment


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  • Develops and oversees implementation of tactical communication plans that support the strategic plan and mission of the Agency.  Monitors trends and industry research; weighs the costs and benefits of modifying Agency policies, practices, and services; and determines the benefit of incorporating into the TSP environment.  Monitors and measures communications effectiveness on the return on investment of communication efforts and leads efforts to continually enhance the effectiveness of the TSP communications program.
  • Serves as the principal Agency official responsible for the planning, design, writing, production, marketing, and distribution of TSP materials.  Ensures that TSP participants, beneficiaries, and other third parties receive communications in compliance with FERSA, the Code of Federal Regulations, and FRTIB mission, policies, and practices. 
  • Oversees the development and management of programs for Federal personnel and payroll systems officials; the coordination and implementation of regulations and technical instructions for the agency and uniformed services systems that support the TSP; and the development of explanatory literature, briefings, and tools necessary to ensure that across the Federal Government, officials of both civilian and uniformed services entities understand the TSP, its requirements, and their functional obligations.
  • Develops policy guidance and direction on the provisions of communications and educational efforts and materials to participants, beneficiaries, and other third parties.  Provides executive leadership, direction, and management of the staff of the Communications and Education Office.  Oversees vendor acquisition and contract management activities.  Oversees the creation and management of budget and resources of the Communications and Education office.


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Basic Requirement

As a basic requirement for entry into this Senior Executive Service (SES) position, you must show in your resume evidence of one year of experience in a managerial capacity with responsibility for directing, overseeing, and evaluating a broad range of communication and education programs and functions.


Your resume should emphasize your level of responsibilities, the scope and complexity of programs managed, and your program accomplishments, including the results of your actions.


Mandatory Technical Qualifications

  • Expert knowledge of employee benefits or financial services programs.
  • Experience managing communication and educational material content and delivering such material through at least 3 of the following 5 communication channels: Print, Social Media and Other New Media, Visual, Web, and Telephony.

Executive Qualifications
This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. Leadership Competencies: Creativity and Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, Vision.

ECQ 2 - LEADING PEOPLE: This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Leadership Competencies: Conflict Management, Leveraging Diversity, Developing Others, Team Building.

ECQ 3 - RESULTS DRIVEN: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Leadership Competencies: Accountability, Customer, Decisiveness, Entrepreneurship, Problem Solving, Technical Credibility.

ECQ 4 - BUSINESS ACUMEN: This core qualification involves the ability to manage human, financial, and information resources strategically. Leadership Competencies: Financial Management, Human Capital Management, Technology Management.

ECQ 5 - BUILDING COALITIONS: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Leadership Competencies: Partnering, Political Savvy, Influencing/Negotiating.


FUNDAMENTAL COMPETENCIES: The following competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Oral Communication, Written Communication, Integrity/Honesty, Continual Learning, Public Service Motivation.


Additional information about the SES and Executive Core Qualifications can be found on the Office of Personnel Management (OPM) SES Website at







The Federal Retirement Thrift Investment Board has elected to use the resume-based merit staffing selection system.  The Human Resources Office will review all applications to determine if all required documents were received and determine if minimum and technical qualification requirements were met.  Acceptable applications will be referred to a SES reviewing panel to evaluate your application based on the quality and extent of your total accomplishments, experience, and education.  Applicants determined to be “best qualified” may undergo an interview.  Finalist candidates may be required to submit further written demonstration of qualifications.  Once a selection is made, the selectee’s application package will be forwarded to the Office of Personnel Management for approval by an independent Qualifications Review Board, unless the selectee is a current SES executive or has successfully participated in an OPM approved SES Candidate Development Program.  You must receive certification before you can be appointed to the position.


To preview questions click here View Assessment Questions.


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Probationary Period:  You will serve a one-year probationary period unless you previously completed the probationary period in the SES.   

Applicant must be able to obtain a security clearance upon selection for this position.

The payment of relocation expenses may be authorized under 41 CFR Chapter 302.




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The application process used to recruit for this position is RESUME ONLY. You must submit a resume which cannot exceed five (5) pages. Any information submitted in excess of five (5) pages WILL NOT be considered. The resume must provide evidence of how you possess the basic requirements, mandatory technical qualifications and the 5 ECQs. Application packages must be received online no later than 11:59pm Eastern Time on Sunday, November 25, 2012.

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account.  Follow the prompts to complete the questionnaire.  Please ensure you click the Submit my Answers button at the end of the process.

Note: To check the status of your application or return to a previous incomplete application, log into your USAJOBS account, select Application Status, and click on the More Information link under the application status for this position.

To fax supporting documents you are unable to upload, complete this cover page using the following Vacancy ID 769569.

If you cannot apply online:
1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.
2. Print 1203FX form to provide your response to the questionnaire, and
3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.

The complete application package must be submitted by Sunday, November 25, 2012.


NOTE: If all required documents are not received by the closing date, you will be rated ineligible, and your application will not move forward to the selection official.


The following documents must be provided by the close date:

RESUME - Your resume must total no more than 5 pages and must describe your knowledge, skills, and abilities, addressing the minimum qualifications, each of the ECQs, and the mandatory technical qualifications.  It is critical your resume provide information sufficient to demonstrate competence in all ECQs and the Mandatory Technical Qualifications.  An example of a resume showing possession of the ECQs is available at 

SF-50 - Current & former federal employees must submit an SF-50 which shows your current (or most recent grade.) Current Career Senior Executives and individuals with SES reinstatement eligibility must submit a copy of an SF-50 which shows career SES status

CANDIDATE DEVELOPMENT PROGRAM CERTIFICATE - individuals who have successfully completed an Office of Personnel Management (OPM) approved SES Candidate Development Program must submit a copy of your OPM certificate.

Failure to submit any of the required documents by the closing date of the announcement will result in your removal from consideration for this position.

NOTE:  If you are or have been a career SES employee you are not required to demonstrate ECQ accomplishments in your resume.  Additionally, if you are a graduate of an OPM approved SES Candidate Development Program, you can submit evidence that you completed the program in- lieu of demonstrating accomplishments of the ECQs.

Additional information on the SES and how to address qualifications can be found in the Guide to Senior Executive Service Qualifications handbook located at


FRTIB Personnel
Phone: (202)942-1600
Agency Information:
Federal Retirement Thrift Investment Board
77 K Street NE
Suite 1000
Washington, DC


We will conduct a qualifications evaluation of applicants who supply all requested material.  Qualified applicants will be rated and ranked by a SES Rating panel.  Best qualified candidates will be referred for further consideration and possible interview.  You will be notified of the outcome after completion of the selection process. 

Background Suitability Investigation: Employment is contingent upon satisfactory completion of a background investigation and the granting of a Federal suitability or security clearance.

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