This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Problem Case Officer

Agency:National Credit Union Administration

Job Announcement Number:RII-12-MP-537CH

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$67,174.00 to $129,170.00 / Per Year


Thursday, October 18, 2012 to Wednesday, October 31, 2012




Full Time - Term NTE 4 years




1 vacancy in the following location:
Location Negotiable After Selection, United States


All current and former federal employees with competitive status, reinstatement eligibles, Interagency Career Transition Assistance Program (ICTAP) eligibles, Veterans (30% disabled), and special non-competitive appointment eligibles (e.g. Persons with Disabilities, Certain Military Spouses, Peace Corps and Vista Volunteers, etc.).



Introduction to the Agency: Invest in your nation's future, make a difference in your community...gain from the experience. At the National Credit Union Administration (NCUA) you're not just a number, working to make quotas or improve the bottom line, you have the opportunity to make a difference. NCUA is the federal agency that charters and supervises federal credit unions and insures savings in federal and most state-chartered credit unions across the country through the National Credit Union Share Insurance Fund (NCUSIF), a federal fund backed by the full faith and credit of the United States Government.


As the Problem Case Officer, you will serve as a regional expert on problem credit unions.  You will be assigned the most difficult cases which involve large dollar amounts, a high degree of public interest and high risk to the insurance fund.



This position is in a bargaining unit.



  • You must be a U.S. Citizen.
  • Position requires travel over 50% of the time.
  • Suitable adjudication of background/Security Investigation is required.
  • Relocation expenses are authorized NCUA employees only.
  • A probationary/trial period may be required.


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Duty Station Statement: One vacancy to be filled at a duty station within commuting distance (40 miles) of an airport within the following states: Deleware, Pennsylvania, Maryland, Virginia, West Virginia, New Jersey or the District of Columbia.


You will be responsible for supervising problem-type credit unions.  After all other supervision efforts have been thoroughly explored and exhausted, you will recommend a course of action for solution of the problems.  You will personally negotiate with officials of problem case credit unions and state supervisory authorities to ensure that effective corrective actions are implemented to eliminate or minimize losses "risk" to the NCUA Share Insurance Fund (NCUSIF) and is in the best interest of both the credit union and its members.  You will develop recommendations on proposed mergers involving assistance from the NCUSIF.


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You must have one full year of specialized experience equivalent to the next lower grade level in the federal service.  Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled.


To qualify at the CU-13 level, you must have one full year of specialized experience equivalent to the CU/GS-12 level.  Qualified candidates must show in their resume experience that demonstrates problem resolution for a Credit Union or other federally-insured depository institution with a CAMEL (or equivalent) code 3 or worse with problems in multiple key areas of operation (e.g., lending, recordkeeping, asset-liability management, strategic planning, management, etc.); and experience as an Examiner-in-Charge (EIC) for large credit unions or other federally-insured depository institutions with complex problems.


To qualify at the CU-14 level, you must have one full year of specialized experience equivalent to the CU/GS-13 level. Qualified candidates must show in their resume experience independently organizing and leading a team in resolving problems for a Credit Union or other federally-insured depository with a CAMEL (or equivalent) code 3 or worse with problems in multiple key areas of operation (e.g. lending, recordkeeping, asset-liability management, strategic planning, management, etc.); and experience resolving Credit Union or other federally-insured depository institution problems through the use of an administrative action (e.g., purchase and assumption, cease and desist order, Letter of Understanding and Agreement, etc.).

You cannot qualify for the position based on education.  You must have the specialized experience as described in the "Qualifications" section.

You must meet the qualifications for this position by the closing date of this announcement.


KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

  1. A professional knowledge of accounting and auditing theories and practices to conduct very broad audit assignments.
  2. Broad knowledge of the credit union/banking industry, the functions and responsibilities of NCUA, examination procedures and of all pertinent laws and regulations relating to the function.
  3. Ability to promptly and accurately analyze financial data and recommend effective corrective procedures.
  4. Ability to deal tactfully and effectively with agency staff, state supervisors, credit union officials, trade associations and the general public on complicated matters.
  5. Ability to communicate effectively in writing to draft documents which clearly and accurately represent agreements reached and the ability to review written materials for completeness and accuracy.
  6. Ability to speak effectively to groups of people.


First, your application package will be reviewed for completeness (resume, completed assessment questionnaire, and supporting documentation). You will not be considered if you fail to submit all the required documents as outlined in this vacancy announcement. Second, if you have a complete application package, your RESUME will be reviewed to determine if you meet the basic qualifications and specialized experience requirements (see "Qualification and Evaluations" section). You must provide specific details in your resume as to how your experience meets the specialized experience. Third, if you are determined to be qualified for the position, your resume and supporting documentation will be compared to your responses to the assessment questions. The numerical rating you receive is based on your responses to the questions. If upon review it is determined that your resume and supporting documentation do not support your responses to the questions, your numerical rating may be adjusted and you may be excluded from consideration for this position.



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NCUA participates in all Federal Benefits programs including but not limited to: Leave, Health Benefits, Life Insurance, Retirement Benefits, Long Term Care and Flexible Spending Account.

Explore the major benefits offered to federal employees at



ABOUT THIS POSITION:"This position is being filled as a Term Appointment Not To Exceed 4 years or as a Temporary Promotion Not to Exceed 4 years."

If you are not currently an NCUA employee, you will be placed on a Term appointment for up to 4 years. Your employment will end on the expiration of the term appointment unless you are separated earlier. If you are a current NCUA employee, you will be placed on a temporary promotion for up to 4 years. At any time, you may be returned to the position from which you were temporarily promoted or to a different position of equivalent grade and pay. When the temporary promotion ends, pay will be set in accordance with Article 9, Section 5C of the Collective Bargaining Agreement.

If you are selected for this position at the CU-13 level, you may be non-competitively promoted to the CU-14 level, respectively. Promotion is not automatic and is conditional on demonstrated ability to perform the higher grade level duties, a current written performance appraisal rating of "fully successful" or better, fulfillment of the necessary qualification requirements, and sufficient work at the higher grade level position.

SALARY: Pay will be set using NCUA's Compensation policy. The salary range shown is NCUA's National Pay Rate (NPR). The NPR will increase by the geographic rate for the assigned duty location.

Additional Employment Conditions for Problem Case Officer (PCO) To the extent practicable, you may be assigned unlimited specific PCO work and up to 25 percent non-specific PCO work within your local commuting area. This will be a function of several factors including location of the duty station, caseload of Special Actions, and availability of local non-specific PCO work. Non-specific PCO work includes such work as field level exams, supervision, special projects and subject matter examiner (SME) type assignments. At your voluntary request, as a PCO with 4 or more years of continuous service in the position, you are guaranteed placement into the prior position held with NCUA as long as the prior position was an equal or lower grade to the PCO position. For further guidance and placement conditions, see NCUA Instruction 1200.22, dated May 5, 2010, Subject: Additional Employment Conditions for Problem Case Officers (PCO).

SALARY: Pay will be set using NCUA's Compensation policy. The salary range shown is NCUA's National Pay Rate (NPR). The NPR will increase by the geographic rate for the assigned duty location.



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To apply for this position, you must provide a complete Application Package which includes:
1. Your resume.
2. Complete Occupational Questionnaire.

3. All required documents (see required documents section).

YOUR RESUME MUST provide specific details as to how your experience meets the qualifications requirements and supports your responses to the occupational questionnaire. Please ensure that your resume includes the month, year, and hours worked per week for each position held. Failure to provide details may result in a lower or ineligible rating.

To begin the process, click the Apply Online button to create an account or login to your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you submit your answers at the end of the process.

NOTE: To return to a previously saved or incomplete application you may use the following link:

To Fax supporting documents you are unable to upload, complete this cover page using the following Vacancy ID: 764225 . Fax your documents to 1-478-757-3144.

If you cannot apply online:

1. Click the following link to view and print the questionnaire View Occupational Questionnaire, and

2. Print the 1203FX form to provide your responses to the questionnaire and

3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.

If you experience technical issues with completing your online application please email the Application Manager Help Desk at


VETERANS: If you wish to be considered under the 30% DISABLED Veteran's Authority, you must submit a copy of your Veteran's Documentation (DD-214 (Member 4 Copy), VA letter, SF-15).

SPECIAL EMPLOYMENT CONSIDERATION: To receive consideration for a special appointment authority (severely disabled, Peace Corps or Vista volunteers, certain military spouses, etc.) you must submit all required documents supporting your claim.

SF-50: Current and former federal employees must submit a Notification of Personnel Action, SF-50, that indicates grade, status, tenure and the full performance level (FPL) of the position held. Please do not submit an SF-50 for a cash/time off award.

ICTAP/CTAP: Federal employees seeking CTAP/ICTAP eligibility must submit proof of their eligibility:
• Copy of agency notice;
• Most recent performance rating; and
• SF-50 noting current position, grade level and duty location.
To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must receive an 85 or above on the rating criteria for this position. For additional information, click CTAP.
PLEASE NOTE: You have three options for submitting your documentation: (1) you can upload documents from your USAJOBS account; (2)upload documents from your personal computer; (3) or fax documents. Please follow the system prompts to submit your documents. Not all documents will apply to you and you only need to submit those that are applicable to your situation.




Casandra Hall
Phone: (703)518-6527
Agency Information:
National Credit Union Administration
1775 Duke Street
Third Floor
Alexandria, VA


You will receive an email that your resume has been received from the USAJOBS website. You can check the status of your application by logging back into your USAJOBS account.

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