TIME-IN-GRADE REQUIREMENTS: For entry at the GS-12 level, status applicants must have served 52 weeks as a GS-11 or higher grade in the Federal Service.
BASIC REQUIREMENTS: Applicants must demonstrate on their resume that they have IT-related experience demonstrating each of the four competencies listed below:
Attention to Detail
In addition to meeting the basic qualification requirements stated above, applicants must have the amounts of experience required for the grade levels shown below.
SPECIALIZED EXPERIENCE REQUIREMENTS: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade or pay band level within the federal service, which demonstrates the ability to perform the duties of the position, is required.
For the GS-12, one year of specialized experience as a GS-11 in the Federal service, or comparable in difficulty and responsibility to GS-11 if outside the Federal service, is required.
Specialized experience is defined as experience working with Microsoft desktop operating systems and end user applications running on Intel-based microcomputers. Experience installing and maintaining software remotely, imaging new systems, interfacing with other technical groups, and providing customer service.
In addition to meeting the specialized experience requirements, qualified applicants must also possess the quality of experience as it relates to how closely or to what extent an applicant's background, recency of experience, education, and training are relevant to the duties and responsibilities of the announced position. Candidates must clearly demonstrate the possession of knowledge, skills and abilities, or competencies necessary to successfully perform the work of the position at the appropriate level to be qualified for the position. Applicants must describe how their experience meets the competencies within the body of the resume. No separate statements addressing KSA's or competencies are required.
Knowledge and skill in applying information technology principles, concepts, and methodologies to customer support services.
Skill in customer support.
Knowledge of installation, testing, configuration, troubleshooting, and maintenance of hardware and software systems ensuring the availability and functionality of information systems.
Ability to participate on a technical team in the completion of various projects.
Qualification and time-in-grade requirements must be met within 30 days after the closing date of this announcement.
There is no substitution for education for this position.
Background or Security Investigation:
The individual selected will be subject to an investigation in conjunction with granting of a security clearance prior to appointment. Selectee must be able to obtain and maintain a Secret clearance. For more information about receiving and maintaining a security clearance, please click here.
HOW YOU WILL BE EVALUATED:
Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills, and abilities required for this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.