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This Position Is No Longer Available

Job Title:  Clinical Pharmacist (Informatics and Quality Assurance Program Manager)
Department:  Department Of Veterans Affairs
Agency:  Veterans Affairs, Veterans Health Administration
Job Announcement Number:  PM-12-KMO-760338

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$109,898.00 to $131,399.00 / Per Year
Wednesday, October 03, 2012 to Monday, October 7, 2013
Full Time - Permanent
1 vacancy in the following location:
Tucson, AZ United StatesView Map
US Citizens and Status Candidates


Dedicated to Patient-Centered Care, the Southern Arizona VA Healthcare System (SAVAHCS) is a state of the art network of health care facilities throughout Southern Arizona comprised of the medical center in Tucson, Arizona and seven Community Based Outpatient Clinics in Casa Grande, Green Valley, Safford, Sierra Vista, Yuma, Northwest and Southeast Tucson. Through an environment of compassion, education, and research, SAVAHCS is a national model of clinical and organizational excellence.

The full performance level of this vacancy is GS-13.  The actual grade at which an applicant may be selected for this vacancy is GS-13. 


The Professional Standards Board (a peer-review group) will review the selected candidate’s qualifications and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.


OPEN UNTIL FILLED:  This announcement will remain open until there is a selection made.  Applications will be reviewed on a periodic basis with the first cut-off date being October 24, 2012.  Applications received after that date will only receive consideration if a selection is not made from the first round of qualified applicants.


Vacancy Identification Number (VIN): 760338 (Include # on all documents)

To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans? 

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.

VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to .  

The Southern Arizona VA Health Care System honors America's Veterans by providing exceptional health care that improves their health and well being.

Are YOU the one?

We expect members of the SAVAHCS team to continually meet the VISN 18 Quality Standards.

Safety: SAFETY comes first!

Kindness: Treat Veterans, families, guests and SAVAHCS team members with compassion, respect and dignity.

Performance Excellence: Give your personal best and strive to "exceed expectations."

Presentation: Demonstrate professionalism, positive attitude and passion.

Stewardship: Accept responsibility for the duties entrusted to you, maintain the environment and support the SAVAHCS tradition of exceptional health care.



  • U. S. Citizenship
  • Must pass pre-employment examination
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required


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The Informatics Program Manager must be a licensed pharmacist preferably with an American Society of Health Systems Pharmacists accredited residency in informatics, or equivalent experience, and a Master of Science or Doctor of Pharmacy degree.  Reviews DSS labor mapping information and collaborates with the Chief, Pharmacy Service Line and/or designee.  Maintains skills necessary to advise staff and medical staff on technical subject matters related to the Information Technology Section.  Understands and appropriately applies procedures, requirements, regulations and policies related to the Information Technology Section.  Collaborates and works effectively with other service departments and staff members to achieve goals and the mission of the Pharmacy Department.  Coordinates, interfaces and manages all Information Technology aspects with IRMS, Automation Data Processing (ADP) Coordinators from other Clinical Services.  Serves as the liaison between the CPRS team and development of pharmacy staff, pharmacy residents and students.  Determines and recommends objectives and strategies for the Information Technology Section in coordination with the Chief, Pharmacy Service Line and/or designee.  Submits required monthly reports and other periodic statistical data to the Chief, Pharmacy Service Line and/or designee.  Monitors and evaluates the process and outcomes of operational plans.  Participates in the development of guidelines, audit systems and data gathering to enhance safety and efficacy of drug therapy decisions and cost objectives.  Develops and maintains guidelines, audit systems, criteria, etc. to determine trends, produce data and monitor performance of the section and staff activities for management.  Recommends to the Chief, Pharmacy Service Line and/or designee potential organizational improvements and monitors current standards and quality indicators.  Serves as the Chair of the Pharmacy Service Line Quality Assurance committee and participates in periodic performance Improvement meetings.  Maintains up-to-date accurate records as to the progress of the Quality Assurance(QA) plan and all other Pharmacy Service quality assurance activities.  Endorses QA/PI programs (e.g. lean, six-sigma, Failure Mode and Effects Analysis (FMEA) and Root Cause Analysis (RCA).  Assists in the operations of the other areas of the Pharmacy Service Line including administration and practice in other areas when required (e.g., medication order review and verification, relief help the pharmacies as needed).  Serves as the ADP Coordinator for Pharmacy Services.  Responsible for testing and maintenance of all pharmacy related automation, software packages and administrative and clinical applications.  Maintains facility and pharmacy related ADP security policies, procedures and practices for pharmacy package users.  Provides training to all pharmacy users on ADP security requirements.  Trains new employees to operate all pharmacy packages accurately, efficiently and responsibly, including basic computer operations, VISTA and use of individual packages.  Serves as coordinator for the implementation and verification of new packages, program development, enhancement, troubleshooting and problem prevention.  Serves as a liaison to other departments on issues related with all pharmacy packages.  Maintains Pharmacy files for optimum function of pharmacy packages and other related facility packages ensuring uniform format and data accuracy.  Responsible for generating reports, searches and information lists for the Chief, Pharmacy Service Line and/or designee.  Participates with long term planning and software needs of the Pharmacy Service.  Develops and oversees PC applications for Pharmacy Service.  Assists with the integration of software for various computer driven pharmaceutical equipment such as robotic and automated dispensing systems, labeling devices and all other equipment supportive of the order fulfillment cycle.  Manages both secure and non-secure Microsoft SharePoint sites for Pharmacy Service Line.  Maintains competency with SharePoint management and SharePoint system opportunities.  Responsible for Pharmacy Service Line Intranet and Internet sites.  Manages site layout and setup with pharmacy informatics staff to assure overall compliance and adherence to deadlines.  Responsible for oversight of novel pharmacy informatics solutions that provide dynamic and extensible opportunities for clinical and operational management.  These systems interoperate with available data stores and VistA processes.  Use of Visual Basic for Applications (VBA) is required to provide guidance and hands-on intervention for the majority of solutions.  Knowledgeable of programming languages and functions (e.g. Visual Basic for Applications (VBA), Structured Query Language (SQL), Microsoft, NET, Visual Basic Scripting (VB Script), MultiDimensional Expressions (MDX), Data Analysis Expressions (DAX), VHA FileManager (FileMan) and processes related to VistA menu creation and maintenance.  Responsible for expertise in minor Clinical Application Coordinator (CAC) functions for the Computerized Patient Record System (CPRS) that relate to pharmacy practices.  Responsible for designing, modifying and supporting management information systems and databases in a manner that will support and promote planning and implementation for all Pharmacy Programs.  Conducts and directs special studies and conducts analysis of complex issues including provider profiling impacting organizational expenditures.  Responsible for the generation, compilation and analysis of data from a wide range of sources, including external organizations.  Also provides workload and cost statistics for the Pharmacy Manager and/or designee.  Responsible for the generation and maintenance of reports relating to workload and cost data (e.g., Management Information Systems (MIS), Decision Support System (DSS), Allocation Resource Center (ARC), Veterans Equitable Resource Allocation (VERA), VHA Supportive Service Center (VSSC) and the Corporate Data Warehouse (CDW and its sub levels).  Responsible for the technical aspects of efficient transmission of prescription data to the CMOPs.  Identifies and plans in conjunction with the Associate chief, Pharmacy Service Line and/or designee for continuing education and staff development.  Serves as a preceptor for Pharmacy residents and students.  Maintains knowledge of all automated equipment and informatics processes utilized by pharmacy and serves as a resource to pharmacy staff.  Listens to customers feedback, positive or negative, and works to restore complaints.  Participates in customer service training at Southern Arizona VA Health Care System (SAVAHCS).  Serves as customer satisfaction role model for staff. Recommends awards for achievement of employees, iterviews candidates using performance based interviewing techniques, conducts performance appraisals, competency reviews and promotes good labor-management relations.  


Work Schedule: Monday thru Friday – 8:00 a.m. to 4:30 p.m.


Relocation Expenses: Relocation expenses ARE NOT authorized for this position.


Educational Debt Reduction Program (EDRP) participation is authorized for this position.  Selectee may be eligible to apply for reimbursement of current education debt on qualified loans contingent on availability of funds.


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QUALIFICATION REQUIREMENTS:  VA Qualification Standards Handbook 5005, Part II, Appendix G15 for Licensed Pharmacist. VA Handbook 5005 available in the local Human Resources Office. 


• U.S. citizenship

• Proficient in spoken and written English

• Graduate of a degree program in pharmacy from an approved college or university. The degree program must have been approved by the American Council on Pharmaceutical Education (ACPE), or prior to the establishment of ACPE, have been a member of the American Association of Colleges of Pharmacy (AACP).  You must submitt copies of your transcripts with your application to be considered for this position. 

• Applicant must have a full, current and unrestricted license to practice pharmacy in a state, territory, commonwealth of the United States (i.e. Puerto Rico, District of Columbia).  You must submit a copy of your current unrestricted license to be considered for this position.


MINIMUM QUALIFICATION REQUIREMENTS: GS-13:  Completion of the equivalent of 1 year of creditable experience at the next lower grade level GS-12, which is directly related to the position to be filled.

Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSAs) to perform the duties of the position. 

Examples of qualifying specialized experience would include:
• Experience functioning at the highest level of Clinical Practice

• Working independently under a scope of practice as defined by the medical center to directly care for patients.

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAs) based on your application for this position:

KSA -1: Knowledge of a Pharmacy Informatics Systems and Processes

KSA-2:  Quality Assurance

KSA-3:  Education

PHYSICALS REQUIREMENTS:  This position may require lifting of 15-44 pounds, walking and standing of 2 - 4 hours, reaching above the shoulders, and use of fingers.

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***


Veterans Preference:  When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference.  For more information on Veterans' Preference, please visit


Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.   You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.


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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at


This job opportunity announcement may be used to fill additional vacancies.



This position will be filled on a full-time permanent basis.  Upon completing any required probationary period, the position will be permanent.


This position is in the Excepted Service and does not confer competitive status.


Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.   VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.





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To apply for this position, you must provide a complete Application Package which includes, the following documents are required. Please note that applicants who fail to submit all required documents will not be considered for this position.

1.  CV or Resume (Required).

2.  VA Form 10-2850c - Application for Associated Health Occupations (Available at  ) (required).

3.  Online QuestionnaireOnline Questionnaire

4.  If prior military service, include all copies of your DD Forms 214 (required).   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at  

5.  If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action. (required).  

To begin the process, click the Apply Online button at the right side of this screen to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

YOU MUST INCLUDE VA FORM 10-2850c IN YOUR APPLICATION PACKAGE TO BE CONSIDERED FOR THIS VACANCY.   You may upload the completed form to your USAJOBS or Application Manager account if you apply online.  Then you can use the uploaded form again and again when applying for future vacancies.  Please see this guide ( for more information on uploading and re-using the form in your applications.  Other required forms and documents can also be saved in your account and used the same way.  Applicants are urged to apply online; this process is much easier and faster.

Note: To return to a previously Saved or Incomplete application, just reapply through your account in USAJOBS.  Check your account ( to see the status of your application after applying, including any messages that may have been sent to you.

If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire  Print this 1203FX form to provide your response to the occupational questionnaire
  2. When entering your responses on the 1203FX form, please answer the eligibility questions first, then continue to the occupational questionnaire entering your responses on the next available number within this section of the form.
  3. Fax the completed 1203FX form along with any supporting documents to (478)757-3144. Your 1203FX will serve as a cover page for your fax transmission.

To fax supporting documents you are unable to upload:


  1. Complete this cover page using the following Vacancy ID  760338
  2. Fax your documents to (478)757-3144 .

The complete Application Package must be submitted by 11:59 PM (EST) on Friday, August 23, 2013


The following documents are required. Please note that applicants who fail to submit all required documents will not be considered for this position.

•  Résumé(required)
•  VA Form 10-2850c - Application for Associated Health Occupations (Available at (required).
•  Responses to the questionnaire.
•  Copy of your transcript (required)
•  Copy of your license(required) 
•  Copy of your most recent SF-50 (Notification of Personnel Action) (required)
•  Evidence of your eligibility to apply for this vacancy (please see checklist).
•  Any other documents required by the checklist.


Other documents - use the checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will NOT be contacted for additional information.


Note: To change or update your application, simply reapply through My USAJOBS, before the closing date.  To check the status of your application, log into your USAJOBS account (, select Application Status and click on the more information link under the application status for this position. 



Abby Fornander
Phone: (520)792-1450x6075
Agency Information:
Tucson, AZ


After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements. You will be notified when this decision is made.

After the vacancy announcement closes and a referral certificate is issued, an electronic notification letter - or e-mail - will be sent to applicants who provide an e-mail address. Otherwise, you will receive a notification letter via the U.S. Postal Service within 2 to 4 weeks.


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