This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Director of Knowledge Center, GS-0301-15, DEU

Department:Department Of Commerce

Agency:Commerce, International Trade Administration

Job Announcement Number:ITA-TPFCS-2013-0002

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$123,758.00 to $155,500.00 / Per Year


Thursday, October 04, 2012 to Thursday, October 18, 2012




Competitive Service: Career or Career Conditional - Full Time - Permanent




1 vacancy in the following location:
Washington, DC, USView Map


All qualified United States citizens.


Are you interested in assisting U.S. businesses compete globally? Help create opportunities for U.S. workers and firms by promoting international trade and fostering a level playing field for American business. Join the International Trade Administration (ITA) in promoting U.S. goods and services, opening foreign markets, and lowering barriers to U.S. competitiveness.

This vacancy is for a Director of a global Knowledge Center in the Office of Domestic Operations of the U.S. & Foreign Commercial Service (US&FCS), an agency within the International Trade Administration. This position is located at ITA’s headquarters in Washington DC.

The US&FCS is the trade promotion arm of the U.S. Department of Commerce’s International Trade Administration. US&FCS trade professionals in over 85 U.S. locations and in more than 70 countries help U.S. companies expand their international sales. The approximately 1400 US&FCS staff assists companies through in-depth trade counseling, market intelligence, business matchmaking, trade advocacy and commercial diplomacy, and a suite of trade promotion programs (e.g. trade shows, events).

Applications under this vacancy announcement will be considered under external competitive procedures only. This vacancy is also being advertised under merit promotion procedures as ITA-TPFCS-2013-0001.

This position is in the competitive service.

One year probationary period may be required.

Relocation expenses will not be paid.

This is a non-bargaining unit position.

If you are found to be qualified and your name is forwarded to the hiring manager, you may be contacted for an interview and you should be prepared and available for an interview within 3-4 weeks from the closing date of this vacancy announcement.

This is a supervisory position.  If not already completed, the selectee will need to serve a one-year supervisory probationary period.


  • You must be a U.S. citizen.
  • If your resume is incomplete, you may not be considered for this vacancy.
  • You must be registered for Selective Service if applicable (
  • You must be suitable for federal employment.
  • Any required investigations and clearances must be completed
  • before the selectee can be placed in the position.


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The incumbent serves as the Director of the global Knowledge Center, a key advisor and chief architect on all aspects of the agency’s Knowledge Center. Major duties include:

  • Responsible for integrating Knowledge Management (KM) practices and procedures throughout ITA.
  • Responsible for knowledge creation, building collaborative work environments, infrastructure, resources and skills to develop and maintain the ITA’s KM program.
  • Leads, develops and manages an integrated approach for capturing, sharing and reusing organizational information and intellectual assets.
  • Monitors emerging KM trends and incorporates them into the agency’s operations.
  • Oversees planning, implementing and monitoring of KM activities across the agency.
  • Provides key leadership and is responsible for the development of policy, plans and procedures in the Knowledge Management Center.
  • Develops a KM plan that merges command knowledge and management policies with available technologies.
  • Implements new technologies that are relevant, timely and accurate to align people, processes and technology into a comprehensive program.
  • Responsible for collaborating with subject matter experts, monitors formal and informal social networks, information systems and collaborative tools such as professional forums, communities of practice and communities of interest.
  • Oversees efforts to deploy methods to more effectively gather and edit knowledge from internal and external sources, establish knowledge networks, and determines requirements for agency knowledge management technology infrastructure.
  • Leads the research, creation, development, design and maintenance of the agency’s portals and websites.


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SPECIALIZED EXPERIENCE: You must have one year of specialized experience equivalent to the GS-14 level in the federal service. Specialized experience is work experience that involves applying Knowledge Management (KM) concepts, policies and practices; implementing a KM strategy; applying evaluative methods to review the knowledge needs of others; experience with information technology systems including maintaining databases and information systems; collaborating and networking with resources; and experience leading others and teambuilding in KM functions.  

Education cannot be substituted for experience at this grade level.

Applicants must meet all qualification requirements by the closing date of this announcement.


We will review your resume, optional cover letter and supporting documentation to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the vacancy announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/ No, Multiple Choice questions) and place you in one of three pre-defined categories. These categories are “gold,” “silver,” and “bronze.” However, your resume and/or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered. Candidates placed in the “gold” category will be identified for referral to the hiring manager and may be invited for an interview.

How you will be evaluated for preference eligibility: Within each category, those entitled to veterans’ preference will be listed at the top of the pre-defined category for which they are placed.  Preference eligibles with a service-connected disability of 10% or more will be listed at the top of the highest quality category (gold) depending on the position and grade level of the job.

The scored occupational questionnaire will evaluate you on the following competencies; please do not provide a separate written response:

  1. Knowledge of Information Technology tools and developments and Knowledge Management systems.
  2. Ability to collaborate and network with resources.
  3. Ability to lead people.

For more information on category rating, please go to:

To preview questions please click here.


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The International Trade Administration, Trade Promotion and Foreign Commercial Service offers a comprehensive benefits package.  Explore the benefits offered to most Federal employees at


ICTAP candidates will be eligible if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a rating of 85 out of 100.  Information about ICTAP eligibility is on the Office of Personnel Management’s Career Transition Resources website at:

ICTAP applicants MUST submit the following documents:

  1. A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement.
  2. A copy of your SF-50 “Notification of Personnel Action”, documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL.
  3. A copy of your latest performance appraisal including your rating; and
  4. Any documentation from your agency that shows your current promotion potential.

The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Office via the Federal Relay Service, 1-800-877-8339.


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Your complete application, including required documents, must be received by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

To apply on-line, you must complete and submit an application by accessing the USAJOBS website at To begin, click the Apply Online button near on the right side of this screen and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents.

To return to your saved application, log in to your USAJOBS account at and click on "Application Status." Click on the position title, and then select Apply Online to continue.

If you have problems completing your on-line application, including problems submitting your supporting documents, please contact the Help Desk by e-mail at or phone at 866-656-6831. The help desk is available Monday-Friday, 7:00 a.m. to 7:00 p.m. ET.

For instructions on submitting your application in another format please contact: Sherry Cox at 202.482.4278 or


A complete application consists of the following:

  • Resume showing relevant experience; cover letter optional. Your resume must indicate your citizenship and if you are registered for Selective Service if you are a male born after 12/31/59. Your resume must also list your educational and work experience including the following information for each employment listed: job title; duties and accomplishments; employer’s name and address; supervisor's name and phone number; starting and ending dates formatted in month/day/year; hours worked per week; salary; if the employment was federal: title, series, and grade/pay band.  Your resume may be used to validate your responses to the scored occupational questionnaire.
  • Veterans' Preference documentation. Please indicate on your resume the type of veterans' preference you are claiming and provide the appropriate supporting documentation (DD-214 stating disposition of discharge or character of service, VA letter, SF-15, etc.) to validate your claim. For more information regarding eligibility requirements, please go to:
  • Interagency Career Transition Assistance Plan (ICTAP) documentation. If applicable, see Other Information.

You are not required to submit official documents at this time; copies are sufficient.


Sherry Cox
Phone: 202-482-4278
Fax: 571-258-4052
Agency Information:
1401 Constitution Ave NW
Washington, DC
Fax: 571-258-4052


You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at and clicking on "Application Status." The four points of notification are:

  1. Application Received or Application Incomplete;
  2. Minimum Qualification Requirement Met or Minimum Qualification Requirement Not Met;
  3. Eligible (Application Referred to the Selecting Official) or Eligible (Application Not Referred to the Selecting Official); and
  4. Selected or Not Selected.

By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or, you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation.

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