To qualify for this position at the GS-9 level, you must possess one of the following:
One year of full-time specialized experience equivalent to the GS-7 grade level. This experience must include activities such as 1) reviewing moderately complex data from multiple sources and determining relevant information to a given situation; 2) assessing customer needs and identifying a product or service to meet their needs; 3) explaining or defending moderately complex information technology ideas and information clearly and adapting to the audiences level of knowledge, recognizing potential miscommunications; and 4) anticipating problems and identifying potential sources of information to generate alternative solutions to solve moderately complex or sensitive technological problems.
A master's degree, or two full years of progressively higher level graduate education leading to such a degree; at an accredited college or university in a field that provided the knowledge, skills, and abilities necessary to do the work. Such fields include computer science, information science, information systems management, mathematics, statistics, operations research, or engineering. C. I do not meet the full qualification requirements of responses A or B above and therefore I do not qualify for this position.
To qualify for this position at the GS-11 level, you must possess one of the following:
One year of full-time specialized experience equivalent to the GS-9 grade level in the federal government. This experience must include activities such as 1) monitoring system performance and making routine adjustments as needed; 2) serving as a customer liaison on all aspects of information technology service needs and delivery; 3) responding to questions involving a wide range of issues; and diagnosing and 4) troubleshooting operational problems with applications and systems.
A Ph.D or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree (L.L.M, if related), that provided the knowledge, skills, and abilities necessary to perform this work. Such fields include computer science, information science, information systems management, mathematics, statistics, operations research, or engineering.
To qualify for this position at the GS-12 level, you must possess one of the following:
One year of full-time specialized experience equivalent to the GS-11 grade level in the federal government. This experience must include activities such as 1) conducting analyses and recommending resolution of issues affecting wide-range of assignments; 2) assisting customers with outlining project requirements; 3) providing advice and guidance on system integration and complex security issues; and 4) conducting functional and connectivity testing to ensure continuing operability.
Applicants must also have IT-related experience demonstrating each of the four competencies listed below.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
For any college courses, graduate work, research, thesis or other non-descript courses listed on your transcript (such as "Independent Research"), please indicate through your resume or attachment memorandum from an academic professor how each course fulfills the specific education requirement, i.e., state number of semester hours credited, topic of study, grade earned.
NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Applicants can verify accreditation at the following website: http://ope.ed.gov/accreditation/search.aspx. All education claimed by applicants will be verified by the appointing agency accordingly.
Special Instructions For Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Time-in-Grade Requirements: Current Federal employees must have served 52 weeks at the next lower grade in the Federal service. All qualifications and time-in-grade requirements must be met by the closing date of this announcement.
New employees must serve a one year probationary period.
HOW YOU WILL BE EVALUATED:
Once the application process is complete, a review of resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. Qualified candidates will be assigned to a quality category. The categories are defined as follows:
Best Qualified Demonstrates better overall or key knowledge, skills, or abilities for a specific position.
Well Qualified Possesses the knowledge, skills, and abilities which clearly exceed the minimum qualification requirements for the position, but does not necessarily meet the definition of best qualified.
Qualified Meets the minimum qualifications standards, including any selective placement factors, for a specific position.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
KNOWLEDGE OF INFORMATION TECHNOLOGY PROJECT MANAGEMENT THEORIES, PRINCIPLES AND CONCEPTS AND THE ABILITY TO FOLLOW ESTABLISHED SYSTEM DEVELOPMENT LIFECYCLE METHODOLOGIES
ABILITY TO EFFECTIVELY WORK IN LARGE SCALE DATA CENTER ENVIRONMENTS
ABILITY TO PLAN, EXECUTE AND MAINTAIN OPERATIONS OF COMPLEX INFORMATION TECHNLOGY SYSTEMS ACROSS MULTIPLE, GEOGRAPHICALLY-DISPERSED LOCATIONS
ABILITY TO DEFINE REQUIREMENTS, IDENTIFY INTEGRATION ISSUES, CORRECT PROBLEMS AND ENHANCE SYSTEM PERFORMANCE
ABILITY TO LEAD LARGE INTEGRATED TROUBLESHOOTING TEAMS COMPRISED OF BOTH INTERNAL AND EXTERNAL TECHNICAL STAKEHOLDERS
ABILITY TO COMMUNICATE EFFECTIVELY
Application of Veterans' Preference: Category rating and selection procedures place those with veteran's preference above non-preference eligible within each category. Veterans who meet the eligibility and qualification requirements and who have a compensable service-connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher.