This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Ombudsman

Department:Department Of State

Agency:Department of State - Agency Wide

Job Announcement Number:CSHRM-2012-0023

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$119,554.00 to $179,700.00 / Per Year


Thursday, September 20, 2012 to Thursday, October 04, 2012




Full Time - Permanent


1 vacancy - District Of Columbia County, DC, USView Map


  • All groups of qualified individuals.
  • Noncompetitive (Current career SES, QRB certified graduates of SES candidate development programs and individuals with SES reinstatement eligibility)
  • "You are encouraged to read the entire announcement before you submit your application package. Your application may not get full consideration if you do not follow the instructions as outlined."


    The men and women of the US Department of State with their skills, character and commitment to public service, are the backbone of America's diplomacy. Civil Service employees support the foreign policy mission from offices in Washington, DC and worldwide. Join us in helping to shape a freer, more secure and prosperous world as we formulate, represent and implement US foreign policy. Choose from hundreds of career possibilities - there's something for everyone!

    The position is located in the Office of the Secretary, Office of the Civil Service Ombudsman, (S/CSO). The incumbent serves as the Ombudsman for the Department of State responsible for managing the Department's Workplace Conflict Prevention Resolution Center (wCPRc). Under the general direction of the Secretary of State or his/her designee, the incumbent counsels senior managers and employees throughout the State Department on workplace issues affecting all employees contributing to the Department's mission. 


    Persons selected for initial appointment to the career Senior Executive Service must have their Executive Core Qualifications certified by an Office of Personnel Management Qualifications Review Board prior to appointment and will be required to serve a one-year probationary period. Veterans Preference does not apply to the Senior Executive Service (SES).


    • U.S. Citizenship is required.
    • Must be able to obtain and maintain a Top Secret security clearance.
    • Incumbent will be subject to random drug testing.
    • Relocation expenses will NOT be paid.
    • Requires a financial disclosure statement, OGE-278.
    • One year probationary period, unless excepted by regulation.


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    As the Ombudsman, the incumbent reports directly to the Secretary of State, or her designee, the Under Secretary for Management (M), receiving administrative direction in terms of the broadly defined missions and functions of the Department. The incumbent serves as a senior advisor and impartial dispute resolution practitioner whose major function is to assist in the resolution of concerns and critical situations. level management, direction and oversight of a Department-wide program.  The incumbent utilizes best practices in working with other executives in the Department and other agencies to establish an effective program framework.  Provides executive level direction, leadership, and oversight to assigned staff members covering the full realm of supervisory leadership, i.e. staff evaluation, handling grievances and disciplinary actions, incentive recommendations and implementation of training programs.

    The incumbent will be responsible for evaluating the necessary policies and programs currently in place and develop and implement changes needed to provide managers with the tools they need to resolve conflicts at the lowest level and to develop their employees to ensure they meet their fullest potential.He/she will serve as a designated neutral - neither as an advocate for any individual or the Department, but rather as an advocate for fairness.  

    The Incumbent plans and implements policies and guidelines affecting broad, emerging, and/or Critical Department programs.  He/ she develops, conceives, plans, and implements policies and guidelines affecting broad, emerging, and/or critical agency programs.  He/she also translates new legislation into program goals, actions, and policies, interpreting the impact of-new-legislative requirements on agency programs.
    The Ombudsman is recognized as an agency authority in formulating new policies and program objectives that have a broad or long-range impact on one or more significant programs of the Department. He/she provides management and consulting services to top executives of the agency on change management and internal business process improvements to improve the effectiveness or major agency operations and functions.


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    Unless you are currently serving under a career Senior Executive Service (SES) appointment, are eligible for reinstatement into the SES, or have successfully completed a SES Candidate Development Program approved by OPM, you must submit a narrative statement covering each of the Executive Core Qualifications (last five questions). All applicants must submit a narrative statement covering each of the Technical Qualification questions in order to receive consideration for the position. To view additional information on the proper preparation of Executive Core Qualification statements available on the Office of Personnel Management's website please click here. When responding to the Mandatory Technical Qualifications and Executive Core Qualifications, you must clearly show that you possess the experience, knowledge, skills and ability to perform the duties of this position by submitting narrative responses in which you detail your experience in each of the Technical Qualifications and the Executive Core Qualifications. Your examples should be clear and emphasize your level of responsibilities, scope and complexity of programs managed, program accomplishments with results of your actions, policy initiatives and level of contacts. You should limit your narrative to two pages per Mandatory Technical Qualification and Executive Core Qualification. Applicants who use "see resume" as a response will not receive consideration for the position.

    For this position applicants must address the following mandatory technical qualifications:

    1. I have expert knowledge of dispute resolution methods and theories and the relationship between conflict and workplace diversity sufficient to administer a Department-wide program.

    2. I have demonstrated executive experience in negotiating, arbitrating, mediating, and resolving workplace disputes in both domestic and international relations that relate to laws and regulations impacting federal employment and benefits administration. 


    If you do not possess the mandatory technical qualifications described above, you may be considered ineligible for this position.

    This position is a drug-testing designated position subject to random testing for illegal drug use. Appointment will be subject to the applicant's completion and favorable adjudication of a background security investigation. The Ethics in Government Act, PL 95-521 requires the applicant selected for this position submit a financial disclosure statement, OGE-278, prior to assuming the SES position, annually, and upon termination of employment.


    Applicants will be evaluated by a Qualifications Review Panel of senior officials. The Panel will rate applicants on the basis of the quality and extent of total accomplishments, experience and education. The Panel will determine the degree to which candidates possess the required knowledge, skills, and abilities to perform the the mandatory technical requirements of the position and the Executive Core Qualification requirements. Among the factors the evaluation panel will consider in determining the applicant's relative capacity and fitness for the position are education, training, experience and demonstrated executive level qualifications. The Panel will rate your application against each of the Mandatory Executive Core Qualifications and Mandatory Technical Qualifications to determine the best qualified candidates. Candidates determined to be best qualified candidates will be referred to the selecting official for further consideration for the position.
    To preview questions please click here.


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    SALARY RANGE: The salary range for this position is $119,554.00 to $179,700.00 The total compensation package includes other benefits and options. Total employer paid contributions are worth approximately $20,000 to $27,000 excluding paid vacation and sick leave, paid holidays, and performance based bonuses. PAY, BENEFITS, AND WORK SCHEDULE: This is a permanent position. You will be covered by a defined benefit, contributory Federal retirement system. You may participate in a retirement savings investment plan that offers before tax savings and tax deferred investment earnings. You may select one of a variety of health plans and options under the Government's Federal Employees' Health Benefits program, and you may participate in the Federal Employees' Group Life, Long Term Care Insurance and Flexible Spending Account programs. Senior Executive Service employees earn 8 hours of annual leave each pay period. Federal Employees also earn 13 days of sick leave per year. In addition, the Government observes 10 regular paid holidays each year.


    SOCIAL SECURITY NUMBER - Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants who may have the same name. As allowed by law or Presidential directive, your Social Security Number is used to seek information about you from employers, schools, banks, and others who may know you. Failure to provide your Social Security Number on your application materials will result in your application not being processed. SELECTIVE SERVICE - If you are a male applicant born after December 31, 1959, you must certify at the time of appointment that you have registered with the Selective Service System, or are exempt from having to do so under Selective Service law. REASONABLE ACCOMMODATION - This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Office of Employee Relations, Work/Life Programs, at (202) 261-8180. The decision on granting reasonable accommodation will be on a case-by-case basis.

    EQUAL EMPLOYMENT OPPORTUNITY - The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.


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    Applicants must submit an on-line application through the Office of Personnel Management's (OPM) application system, USAJOBS. Information you provide in USAJOBS is general information completed by all applicants. The information you provide and your Federal resume will become part of your application and will automatically be transferred to the Department of State's Gateway to State application system when you apply on-line. You have until 11:59 p.m. Eastern Time on the closing date of this announcement to complete the following three-step application process: STEP 1: Select the "Apply On-line" button at the bottom of this page and follow the instructions provided. WHEN COMPLETING YOUR ON-LINE RESUME DO NOT CONVERT IT TO THE SES RESUME FORMAT. STEP 2: Answer the mandatory technical and executive core qualifications. These questions will be used to evaluate your qualifications for this job. Review your resume to make certain that it supports your responses to the user information questions and the mandatory technical and executive core qualifications. STEP 3: Submit all required documentation listed in the required documents section of this announcement to our automated system "Gateway to State" prior to the closing date of the announcement. Technical assistance with your on-line application can be obtained by contacting the Help Desk at OR by calling (866) 656-6830 or (703) 269-4944 between the hours of 7:00 a.m. and 7:00 p.m. Eastern Time. For instructions on how to view the status of your supporting documentation, please click here NOTE: If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package by fax. Please contact the Human Resources Specialist listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. Eastern Time, at least two working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources Office no later than 11:59 p.m. eastern Standard time (EST) on the closing date of this announcement. NOTE: Paper applications and information sent by mail WILL NOT BE ACCEPTED.


    If you are currently serving under a career SES appointment, are eligible for reinstatement into the career SES, or have successfully completed an SES Candidate Development Program approved by OPM, you MUST submit proof of non-competitive eligibility i.e., conversion to career SES SF-50 or SES Certificate. You must attach a copy of a SF-50 "Notice of Personnel Action" that verifies status or eligibility. Failure to do so will result in loss of consideration as a non-competitive candidate.

    If the above does not apply to you, please DO NOT submit additional information.

    All required documents must be submitted to our automated system "Gateway to State" prior to the closing date of this announcement which is 11:59 p.m. Eastern Standard Time. See Step 3 under "How to Apply."


    Phone: 000-000-0000
    Fax: 000-000-0000
    Agency Information:
    U.S. Department of State
    2401 E Street, N.W.
    Room H-1104
    Washington, DC
    Fax: 000-000-0000


    After all application packages have been received, we will review your resume to ensure you meet the basic qualification requirements. After we review and evaluate all applications, the most highly qualified candidates will be referred to the hiring manager for further consideration and possible interviews. After a tentative job offer, we will conduct a suitability and or security background investigation. You will be notified up to four times during the hiring process: 1. Upon receipt of your application. 2. Upon minimum qualification determinations. 3. After the certificate is issued. 4. After final selection is made. For instructions on how to view the status of your application, please click here .

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