This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Executive Director, Automated Commercial Environment (ACE) Business Office

Department:Department Of Homeland Security

Agency:Customs and Border Protection

Job Announcement Number:EXSER/12-734991-CBP

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$119,554.00 to $179,700.00 / Per Year


Tuesday, August 28, 2012 to Tuesday, October 09, 2012




Full Time - Permanent


1 vacancy in the following location:
Washington DC, DC United StatesView Map


All groups of qualified individuals


NOTE:  This amends vacancy announcement EXSER/12-734991-CBP to extend the closing date from 09-25-12 to 10-09-12. 

The President has challenged cabinet Secretaries and senior Federal agency heads to create a government that is more citizen centered, results oriented, and market based. To achieve this vision within The Department of Homeland Security, we are searching for high caliber leaders who possess high standards of excellence and enjoy challenges and opportunities.


Organizational Location: This position is located within the Department of Homeland Security, U.S. Customs and Border Protection, Office of International Trade in Washington, DC.


Note: U.S. Customs and Border Protection may authorize a recruitment or relocation bonus (not to exceed 25% of basic pay) for the selectee. 




  • U.S. Citizenship
  • Background Investigation


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U.S. Customs and Border Protection (CBP) is an agency with over 60,000 employees within the Department of Homeland Security (DHS) responsible for managing, controlling, and securing our Nation's borders. Our priority mission is preventing terrorists and terrorist weapons from entering the United States, while also facilitating the flow of legitimate trade and travel.

As the Executive Director, Automated Commercial Environment (ACE) Business Office, in the Office of International Trade, you will be responsible for leading the development of business processes and requirements for CBP, other Government agencies, and the trade community concerning the importation, exportation, and control of merchandise shipments.  You will be responsible for planning, defining, and developing business processes and requirements that will enable the development of automated systems to enable CBP to achieve its strategic goals and objectives that satisfy CBP commitments to enforcement, analysis, and trade policy requirements of other Government agencies.


You will be responsible for developing an enterprise vision for CBP business processes and providing oversight and review of delivered automated solutions to ensure that the vision is realized.  You will also be responsible for understanding and participating in CBP budget formulation processes to obtain resources for and to prioritize projects in light of overall CBP priorities and objectives.  You will exercise broad executive management authority, which affects the direction of CBP ACE business processes. 


As the Executive Director, ACE Business Office, you will be responsible for counseling senior management staff and officials at multiple levels of the agency, senior staff of other Federal, state, and local government agencies, and private sector clients and vendors on agency matters related to the ACE.  You will  represent the business interests of CBP in an advisory capacity on matters concerning ACE, meeting and briefing high-level officials, including Departmental officials, the Commissioner, Deputy Commissioner, Assistant Commissioners, subordinate senior managers, other Federal agency representatives within and outside DHS, as well as state and local government agencies, and private sector representatives.


You will be the principal representative and consultant for the ACE Program at interagency and international meetings.  You will establish and maintain effective working relationships with various high-level individuals, including Members of Congress and their staffs, other legislative and executive agencies, executives of major corporations, and distinguished members of the public.  You will maintain close and cooperative working relationships with agency or department management officials, other government agencies, and other institutions with related interests in order to advance the ACE Program and objectives of the agency.


You will be responsible for communicating to all stakeholders the benefits and impacts of the ACE Program.  You will provide testimony to Congressional committees; as well as meet with representatives from trade and industry on matters of mutual interest.

As a member of the agency's executive team, you will implement the President's Management Agenda within your specific area of responsibility. For an overview of the diverse responsibilities CBP carries out within the Government, visit our website at



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To meet the minimum qualification requirements for this position, you must show in your résumé that you possess the five Executive Core Qualifications (ECQs), the Technical Qualification(s), and any other applicable qualifications as listed below.

Additional information on the Executive Core Qualifications is available at


We recommend that your résumé emphasize your level of responsibilities, the scope and complexity of programs managed, and your program accomplishments, including the results of your actions.

Please do not submit separate statements addressing the ECQs and Technical Qualification(s).


Executive Core Qualifications


ECQ 1 - LEADING CHANGE: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.


ECQ 2 – LEADING PEOPLE: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.


ECQ 3 – RESULTS DRIVEN: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.


ECQ 4 – BUSINESS ACUMEN: The ability to manage human, financial, and information resources strategically.


ECQ 5 – BUILDING COALITIONS: The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.


Technical Qualification - Mandatory


6.    Knowledge of international trade business processes and architecture as they relate to an integrated supply chain and import compliance management system.



Background Investigation:  This position is a sensitive position and the tentative selectee must undergo and successfully complete a background investigation as a condition of placement/retention in the position.  A security clearance is required.


Drug Testing: This position has been identified as a Testing Designated Position under the U.S. Customs and Border Protection Drug-Free Workplace Program.   Satisfactory completion of the drug test is a condition of placement and/or employment in the position and the incumbent(s) of this position is thereafter subject to Random Drug Testing.

Probationary Period:  
You will serve a one-year probationary period unless you previously completed the probationary period in the SES.


Our evaluation will be based on the information you provide. Verification of performance, suitability, and security information from reference checks will be taken into consideration when making offers of employment.


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You will be eligible for performance bonuses of 5 to 20 percent of base pay for superior accomplishments.


You will be covered by a defined benefit, contributory Federal Retirement System.


You may participate in a retirement savings investment plan that offers before-tax savings and tax-deferred investment earnings.


You may select one of a variety of health plans and options under the government's Federal Employees' Health Benefits program and you may participate in the Federal Employees' Group Life and Long Term Care Insurance Programs.


In addition to the 10 regular paid holidays observed by the government, you will earn 26 vacation days and 13 days of sick leave per year.


Recruitment or Relocation Bonus: CBP may authorize a recruitment or relocation bonus (not to exceed 25% of basic pay) for an eligible selectee. A service agreement is required.

Financial Disclosure: If you are hired, you will have to complete a Public Financial Disclosure Report within 30 days after appointment. Selective Service: If you are a male and are hired, and if you were born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under Selective Service law.

Immigration Reform and Control Act: The Immigration Reform and Control Act of 1986 seeks to preserve jobs for those who are legally entitled to them: American citizens and aliens who are authorized to work in our country. This law requires employees to provide a document or documents that establish identity and employment eligibility.

U.S. Customs and Border Protection does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

U.S. Customs and Border Protection provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify us. Decisions on granting reasonable accommodation will be made on a case-by-case basis.




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Note: Résumés must be submitted using the USA Jobs website application manager. We are no longer accepting résumés via email or standard/express mail.


Visit this site to create your account and apply for this position –


Your application materials must be received by 11:59 p.m. of the closing date of this announcement, October 9, 2012.


It is your responsibility to verify that information entered, uploaded, and sent is received and is accurate. You may complete the assessment questionnaire more than once, but only your most recent submission will be used.


Fax: If you are unable to upload your documents using Application Manager, you may fax them to 1-478-757-3144. DO NOT FAX the same documents that have been uploaded into Application Manager. If you are unable to submit your application online, you may complete the occupational questionnaire using form 1203-FX and fax the form to 1-877-757-3144. The required fax cover sheet must be included and should include the Vacancy Identification Number: 734991.


You may verify your documents have been processed by logging into

Uploaded documents may take up to one hour to clear the virus scan. Faxed documents may take 2-3 business days to process.


You must submit a résumé to describe your qualifications.  Your résumé must not exceed five pages, including an optional cover letter.  Any additional information beyond five pages will not be evaluated.  Please do not submit an application form (such as OF 612, Optional Application for Federal Employment) in lieu of a résumé.  Applicants typically provide the following information:

·Vacancy announcement number EXSER/12-734991-CBP

·Full name, mailing address, and day and evening telephone numbers

·Social Security Number

·Educational information, including the name, city and state of colleges or universities you attended, as well as the type and year of any degree received.

Report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  For more information, you may refer to the following U.S. Department of Education website:

·Information about your paid and non-paid work experience related to this position including:

- Job title (include series and grade if Federal job)

- Duties and accomplishments

- Employer’s name and address

- Supervisor’s name and phone number

- Starting and ending dates of employment (month and year)

                                 - Salary

·Information about honors, awards, and special accomplishments

·For reference check purposes, you must submit the names, current addresses, and 
telephone numbers of three professional references, including a current or recent
supervisor (or someone in your current chain of command), who have knowledge of
your past performance.

·Demographic Information on Applicants Form (O.M.B. No. 3046-0046). Submission of this form, which is available, is optional. The information on this form is used to determine if our recruitment efforts are reaching all segments of the population, consistent with Federal equal employment opportunity laws.


To review a sample résumé and résumé writing tips for executive positions, please visit our website:


DO NOT SUBMIT ANY ADDITIONAL INFORMATION:  Extraneous materials, such as narratives addressing the ECQs and award certificates, will not be considered.



Kristin Groth
Phone: (202)863-6215
Agency Information:
CBP Executive Services
US Customs and Border Protection
Office of Human Resources
8th Floor 1400 L Street NW
Washington, DC


You will be evaluated on the quality and extent of your total accomplishments, experience, and education.  Your résumé will be evaluated by a rating and ranking panel, and highly qualified candidates may undergo an interview and a reference check.  The U.S. Customs and Border Protection Executive Resources Board (ERB) will review results and make recommendations on final selections to the appointing authority.  Unless you have already been certified by a Qualifications Review Board (QRB) in the past, your ECQs must be certified by a QRB before appointment can occur.

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