All qualification requirements (including any applicable selective factors) must be met by the closing date of the announcement. Qualifying experience may be obtained in the private or public sector.
SPECIALIZED EXPERIENCE is experience (as described below) that equipped you with the particular knowledge, skills, abilities and competencies to successfully perform the duties of the position, and is typically in or related to the work of the position to be filled. Qualifying specialized experience is experience which demonstrates knowledge of operating a computerized multi-channel radio telecommunications system i.e. computes/and telecommunications operating equipment and procedures, security requirements, and/or other directly related work activities. Examples of qualifying specialized experience include relaying information on a radio or telephone system; working as a switchboard; dispatching information on a fire or at a construction site; working as a security guard or law enforcement officer; producing criminal reports through a computer system; or coordinating emergency response efforts.
To be eligible for this position, you must possess the qualifying specialized experience and/ or education as well as selective factors as described in the occupational/assessment questionnaire and as outlined below.
GS-06: You must possess one year of specialized experience comparable in difficulty and responsibility to at least the GS-05 grade level in the Federal service performing public safety dispatching or closely related work using personal computers and software programs.
GS-07: You must possess one year of specialized experience comparable in difficulty and responsibility to at least the GS-06 grade level in the Federal service performing public safety dispatching or closely related work using personal computers and software programs such as performing dispatch and record keeping duties, coordinating emergency response services through effective communication, maintaining a calm and stable demeanor while providing emergency instructions to callers in need of assistance.
GS-08: You must possess one year of specialized experience comparable in difficulty and responsibility to at least the GS-07 grade level in the Federal Service performing public safety dispatching or closely related work such as working at a complex, multi-jurisdictional, all-risk incidents at a regional dispatch center and supporting law enforcement, medical, search and rescue, intelligence, and other emergency and non-emergency service functions.
Requirements when selecting Specialty Codes
Please refer to the specialty code requirements below when selecting a specialty code for consideration.
001 - All US Citizens.
You will be required to serve a probationary period of one (1) year.
You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that disclose all valid drivers license, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State drivers license.
A background security investigation will be required for all new hires. Appointment will be subject to the applicants successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination. Incumbent must be able to pass a rigorous and comprehensive background investigation and obtain a secret clearance. Failure to obtain and maintain a secret clearance will result in removal from the position and grounds for termination.
CONDITION OF EMPLOYMENT: Employees will be required to have or obtain the Association of Public Safety Communications Officials (APCO) Public Safety Telecommunicator I certification within six months of the date of hire.
Agency management requires employee to remain at the post of duty for the duration of their workweek as a normal and continuing condition of employment and to meet an established response time.
PHYSICAL DEMANDS/WORK ENVIRONMENT: Must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an emergency-essentialemployee, meaning he/she is required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds. Work involves sitting, walking and/or standing for long periods of time. Work is generally in an office setting, which for security reasons is restricted to authorized personnel, with infrequent duties outside the communications center. While dispatching, the employee is confined to the immediate area of the dispatch center, which is average size and well-lighted. Employee may not leave the communications center unless relieved by another dispatcher. By personnel action and example, promotes the attainment of a drug-free work environment through information and education programs within the force. The work is normally performed in a well-lighted and temperature controlled room. Noise levels are routinely high due to electronic equipment; telephone, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and entrance and egress is controlled.
During the training period, the incumbent will be assigned to accompany field law enforcement personnel in patrol vehicles to learn agency field operating procedures and jurisdictional boundaries.
HOW YOU WILL BE EVALUATED:
Do not overstate nor understate your level of experience and capability. You should be aware that your ratings are subject to evaluation and verification. Later steps in the selection process may be used to verify your stated level of experience and capability. If a determination is made that you have rated yourself higher that is supported by your resume you will be assigned a rating commensurate to your described experience. Deliberate attempts to falsify information may be grounds for not selecting you.
If further evaluation is considered, you will be contacted and required to report to New York, NY to take an additional computerized pre-employment dispatcher screening test.
YOUR MUST POSSESS THE FOLLOWING KSAS:
KSA #1: KNOWLEDGE OF COMMUNICATIONS AND PUBLIC SAFETY DISPATCHING PROCEDURES.
KSA#2: KNOWLEDGE OF PERSONAL COMPUTERS AND SOFTWARE PROGRAMS.
KSA#3: ABILITY TO MAINTAIN AND SAFEGUARD CONFIDENTIAL INFORMATION AND FILES.
Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating.
You will be scored based on your responses to the assessment questionnaire. If you rated yourself higher than what is supported by your application materials, your score may be adjusted and/or you may be excluded from consideration for this job. Errors or omissions may affect your rating or consideration for employment.
If you meet the qualification requirements and based on your score, your application will be placed in one of three categories; Best Qualified, Well Qualified, or Qualified. Within these categories, applicants eligible for Veteran's Preference will receive selection priority over non-veterans.
- Best Qualified - Meets the minimum qualification requirements and demonstrates exceptional experience in most of the requirements of the position.
- Well Qualified -
Meets the minimum qualification requirements and demonstrates strong experience in most of the requirements of the position.
- Qualified -
Meets the minimum qualification requirements of the position either through experience or education.
When applying for Federal Jobs, eligible veterans should claim preference on their application or resume. Applicants claiming 10-point preference must complete an SF-15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD-214 prior to appointment to document entitlement to preference.
For more information on Veterans' Preference, please review the VetGuide.