This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Dispatcher (Law Enforcement)

Department:Department Of The Interior

Agency:National Park Service

Job Announcement Number:WO-PP-AA-12-643151-DEU

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$39,359.00 to $62,966.00 / Per Year


Thursday, April 19, 2012 to Thursday, May 3, 2012




Full Time - Permanent




few vacancies - New York, NY United StatesView Map


United States Citizens


Experience your America and build a fulfilling career by joining the National Park Service. Become a part of our mission to unite our past, our cultures and our special places, to establish important connections to the present and build a rich and lasting legacy for future generations.

The mission of the United States Park Police (USPP) is to support and further the goals of the Department of the Interior and the National Park Service (NPS) by providing quality law enforcement to safeguard lives, protect our national treasures and symbols of democracy, and preserve the natural and cultural resources entrusted to their care. The USPP was founded in 1791 and is one of the nation’s oldest uniformed federal law enforcement agencies. The USPP provides law enforcement services to designated areas within the National Park Service, primarily the metropolitan areas of Washington, DC; New York, NY; and San Francisco, CA.


  • U.S. Citizenship Required
  • Must possess a valid state driver's license.
  • You must wear a USPP uniform.
  • Background and/or Security Investigation required.
  • Must comply with Drug Abuse Testing Program requirements.
  • Must be able to obtain and maintain a secret clearance.


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This critical/sensitive position is located in the New York Field Office, United States Park Police, New York, NY. Ensures effective dispatch operations for the Force, other law enforcement and public safety agencies, operational personnel and the public. The position serves in the Communications Center and is responsible for providing full emergency and non-emergency law enforcement, Homeland Security, Presidential/Vice President and dignitary dispatching services 24-hours/day, seven days a week. The incumbent receives, transmits, refines, and analyzes data for dissemination.


The incumbent provides technical assistance, advice and support including a wide range of technical methods, principles and polices related to law enforcement, homeland security, intelligence, physical security and administrative functions while operating telecommunications and physical security monitoring equipment.  The incumbent provides support to the Force, governmental agencies, other law enforcement agencies and the public in various matters related to law enforcement.  The incumbent receives records, refines, transmits and analyzes data for dissemination.


The incumbent operates a multi-channel trunked radio communications system; interstate, local and regional teletype system; computer system(s) and Computer Aided Dispatch (CAD) system.


Works within a Public Safety Answering Point (PSAP) and receives a high volume of telephone calls, both emergency and non-emergency via the telephone system.  These calls can include 911 Emergency, seven-digit emergency, non-emergency, park call boxes and cellular 911 lines.  Incumbent assesses incoming information and if caller requires a fire or medical response the Incumbent transfers the call quickly to the corresponding agency.  Must be able to speak clearly on a radio and accurately hear messages over a radio.


On a daily basis incumbent receives emergency and non-emergency calls for service. The incumbent gathers all pertinent information for the call to determine whether it requires dispatching a vehicle, vessel or aircraft and/or emergency equipment. In order to dispatch a vehicle, vessel, or aircraft the incumbent must provide precise information as to the destination to the driver, vessel operator or pilot.


Uses judgment and initiative in interpreting information. Inputs and interprets data into and from multiple computers. Enters and accesses information in the USPP Computer Aided Dispatch System to complete required Communications Center reports and assist in investigations.


The incumbent safeguards confidential information. Information of this type include (but is not limited) criminal history information on individuals, details of investigations in progress, and details pertaining to the movements of visiting dignitaries, and other entitled to dignitary protection. Ensures the security of the NCIC, NYS Integrated Justice Portal, eJusticeNY Legacy System computer databases and related documents assigned to the Communications Center.


The incumbent coordinates use of assigned radio frequencies for all users, directing and redirecting personnel to appropriate frequencies and prioritizing radio traffic and related communications. In this capacity, instructs, and advises all users and monitors all communications to ensure efficient and appropriate use of assigned frequencies. Provides reports to the supervisor regarding equipment failure, recurring operator problems or circuit traffic flow analysis that might affect communications system development.


The incumbent performs general Communications Center duties such as filing, typing documents, general housekeeping, maintaining weather forecast and advisory equipment, shredding of designated paperwork, processing violations notices according to the Central Violations Bureau policies, and provides copies of case incident information to authorized individuals or entities as needed.


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All qualification requirements (including any applicable selective factors) must be met by the closing date of the announcement. Qualifying experience may be obtained in the private or public sector.


SPECIALIZED EXPERIENCE is experience (as described below) that equipped you with the particular knowledge, skills, abilities and competencies to successfully perform the duties of the position, and is typically in or related to the work of the position to be filled. Qualifying specialized experience is experience which demonstrates knowledge of operating a computerized multi-channel radio telecommunications system i.e. computes/and telecommunications operating equipment and procedures, security requirements, and/or other directly related work activities. Examples of qualifying specialized experience include relaying information on a radio or telephone system; working as a switchboard; dispatching information on a fire or at a construction site; working as a security guard or law enforcement officer; producing criminal reports through a computer system; or coordinating emergency response efforts.


To be eligible for this position, you must possess the qualifying specialized experience and/ or education as well as selective factors as described in the occupational/assessment questionnaire and as outlined below.


GS-06: You must possess one year of specialized experience comparable in difficulty and responsibility to at least the GS-05 grade level in the Federal service performing public safety dispatching or closely related work using personal computers and software programs.


GS-07: You must possess one year of specialized experience comparable in difficulty and responsibility to at least the GS-06 grade level in the Federal service performing public safety dispatching or closely related work using personal computers and software programs such as performing dispatch and record keeping duties, coordinating emergency response services through effective communication, maintaining a calm and stable demeanor while providing emergency instructions to callers in need of assistance.


GS-08: You must possess one year of specialized experience comparable in difficulty and responsibility to at least the GS-07 grade level in the Federal Service performing public safety dispatching or closely related work such as working at a complex, multi-jurisdictional, all-risk incidents at a regional dispatch center and supporting law enforcement, medical, search and rescue, intelligence, and other emergency and non-emergency service functions.

Requirements when selecting Specialty Codes

Please refer to the specialty code requirements below when selecting a specialty code for consideration.

001 - All US Citizens.

You will be required to serve a probationary period of one (1) year.


You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities),  and at your own expense, all certified driving records from all States that disclose all valid driver’s license, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State driver’s license.


A background security investigation will be required for all new hires. Appointment will be subject to the applicant’s successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination. Incumbent must be able to pass a rigorous and comprehensive background investigation and obtain a secret clearance. Failure to obtain and maintain a secret clearance will result in removal from the position and grounds for termination.



CONDITION OF EMPLOYMENT: Employees will be required to have or obtain the Association of Public Safety Communications Officials (APCO) Public Safety Telecommunicator I certification within six months of the date of hire.


Agency management requires employee to remain at the post of duty for the duration of their workweek as a normal and continuing condition of employment and to meet an established response time.    


PHYSICAL DEMANDS/WORK ENVIRONMENT: Must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an “emergency-essential”employee, meaning he/she is required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective words plainly spoken and understandable.  Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds. Work involves sitting, walking and/or standing for long periods of time. Work is generally in an office setting, which for security reasons is restricted to authorized personnel, with infrequent duties outside the communications center. While dispatching, the employee is confined to the immediate area of the dispatch center, which is average size and well-lighted. Employee may not leave the communications center unless relieved by another dispatcher. By personnel action and example, promotes the attainment of a drug-free work environment through information and education programs within the force. The work is normally performed in a well-lighted and temperature controlled room. Noise levels are routinely high due to electronic equipment; telephone, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and entrance and egress is controlled.


During the training period, the incumbent will be assigned to accompany field law enforcement personnel in patrol vehicles to learn agency field operating procedures and jurisdictional boundaries.


Do not overstate nor understate your level of experience and capability. You should be aware that your ratings are subject to evaluation and verification. Later steps in the selection process may be used to verify your stated level of experience and capability. If a determination is made that you have rated yourself higher that is supported by your resume you will be assigned a rating commensurate to your described experience. Deliberate attempts to falsify information may be grounds for not selecting you.


If further evaluation is considered, you will be contacted and required to report to New York, NY to take an additional computerized pre-employment dispatcher screening test. 









Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating.

You will be scored based on your responses to the assessment questionnaire.  If you rated yourself higher than what is supported by your application materials, your score may be adjusted and/or you may be excluded from consideration for this job.  Errors or omissions may affect your rating or consideration for employment.

If you meet the qualification requirements and based on your score, your application will be placed in one of three categories; Best Qualified, Well Qualified, or Qualified.  Within these categories, applicants eligible for Veteran's Preference will receive selection priority over non-veterans.

  • Best Qualified - Meets the minimum qualification requirements and demonstrates exceptional experience in most of the requirements of the position.
  • Well Qualified -  Meets the minimum qualification requirements and demonstrates strong experience in most of the requirements of the position.
  • Qualified -  Meets the minimum qualification requirements of the position either through experience or education.

When applying for Federal Jobs, eligible veterans should claim preference on their application or resume.  Applicants claiming 10-point preference must complete an SF-15, Application for 10-Point Veteran Preference.  Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD-214 prior to appointment to document entitlement to preference.

For more information on Veterans' Preference, please review the VetGuide.


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Working for the National Park Service offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System.  The following Web address is provided for your reference to explore the major benefits offered to most Federal employees.  To find out more click here  If you use public transportation, part of your transportation costs may be subsidized. Our human resources office can provide additional information on how this program is run.


The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies.  If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if this vacancy is within your ICTAP eligibility, you apply under the instructions in this announcement, and you are found well-qualified for this vacancy. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be in the well qualified category for this position.  You must provide proof of eligibility with your application to receive selection priority.  Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form.  Information about ICTAP eligibility is on OPM's Career Transition Resources website at .  

Please indicate the lowest grade or salary you are willing to accept.  If not indicated, we will only consider you at the highest grade for which you qualify.

Identification of promotion potential in this position does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date.  Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher level duties.

Applicants applying under specialty codes 001 or 002 must submit a copy of their most recent performance appraisal and Notification of Personnel Action (SF-50) documenting the appointment such as the initial hire, promotion; or reassignment, showing position title, series and grade (do not submit SF-50s for Awards, Within-Grade Increases, or Pay Adjustments).  Applicants unable to provide their most recent performance appraisal must provide written justification for its absence.

Travel and Relocation Expenses

Travel, transportation and relocation expenses will be not paid for applicants who are considered under Specialty Code 001 - All US Citizens.


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To apply for this position, you must provide a complete Application Package which includes:

1. Your Résumé
2. A complete Occupational Questionnaire
3. Additional Required Documents (see Required Documents section below)

The complete Application Package must be submitted by 11:59 PM (EST) on Thursday, May 03, 2012.

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account.  Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process. 
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

To fax supporting documents you are unable to upload, complete this cover page using the following Vacancy ID  643151.  Fax your documents to 1-478-757-3144.

If you cannot apply online:

1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire ,
2. Print this 1203FX form to provide your response to the occupational questionnaire, and
3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.


The following documents are required:

  • Résumé or application
  • Responses to the questionnaire
  • SF-50 (or equivalent Notification of Personnel Action, showing your current grade, if you are a current or former Federal employee)
  • Most recent performance appraisal
  • Sch A Certification letter (If applicable)
  • Veterans Preference documentation (DD-214 or equivalent, SF-15 and VA letter, as appropriate)


Akia Harley-Atkins
Phone: (202)354-1905
Agency Information:
United States Park Police
1100 Ohio Drive SW
Washington, DC


Once your complete application package (including all required documents) is received, we will conduct an evaluation of your qualifications and determine your ranking.  Based on your ranking or numerical score, you may be referred to the hiring manager for further consideration and possible interview.

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