This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Program Support Assistant (Information Technology Division)

Department:Department Of Agriculture

Agency:Marketing & Regulatory Programs

Job Announcement Number:SIPMR-2012-0006

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$12.31 to $13.82 / Per Hour


Thursday, April 5, 2012 to Friday, May 4, 2012




Full-Time - TEMPORARY SUMMER INTERN PROGRAM - Summer Months of 2012




2 vacancies - Fort Collins, CO, USView Map
2 vacancies - Raleigh, NC, USView Map


  • Graduating high-school seniors who will continue their education in the fall of 2012
  • Students enrolled in any of the following educational programs:
    • Vocational/Technical Degree
    • Associate's Degree
    • Bachelor's Degree
    • Graduate Degree
    • Professional Degree


This is a temporary summer intern program appointment that begins at the end of the Spring term and concludes on or before 9/30/2012. Starting dates are negotiated with hiring officials and appointments usually end around Labor Day. It does not confer all of the benefits usually associated with the competitive service such as tenure, transfer privileges, and health and life insurance benefits. However, the selectee will be entitled to sick leave and vacation time.

You can make a difference! The U.S. Department of Agriculture's (USDA) Marketing and Regulatory Programs (MRP) needs bright, energetic and committed professionals to facilitate the domestic and international marketing of U.S. agricultural products and to protect the health and care of animals and plants in the United States. MRP offers an array of occupations and is committed to diversity in the workplace. We operate in domestic and global markets. Be part of an organization that protects the health and agriculture of the American people. Join our team!

APHIS is an emergency response agency. This means that all Agency employees may be asked or assigned to participate in rotating temporary duty assignments to support emergency programs at some time during their careers with APHIS. For details click: APHIS Emergency Response


  • U.S. Citizenship


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The incumbent serves as a Summer Intern, Program Support Assistant, in the Information Technology Division. The summer intern will work on standard project assignments and perform a variety of duties of one or more of the following areas (personnel, fiscal, administrative services, program records and reports, data processing, etc.).  The positions will be located in one of the following locations: Raleigh, North Carolina or Fort Collins, Colorado.

Student intern duties may include:

  • Assists in the Windows 7 migration of all Eastern Region based customers. 
  • Participates in customer outreach (interviews and surveys); as well as prep work of the machines.
  • Assists with modifying documents into a One Note format to be posted to a collaboration web site for IT as well as developing new documentation.
  • Assists with incident quality assurance reviews of classification, resolution process, and customer communication.
  • Assists with data cleanup and asset assignments.
  • Tests, proofs, and reviews knowledge base entries.
  • Assists in the documentation of the Security Incident Event Monitor implementation and daily operations.
  • Reviews existing document repositories and make recommendations for consolidation and simplicity.
  • Bench checks radios for serviceability and identify if problems are repairable in house or need factory repair.
  • Perform antenna testing to determine variable standing wave ration (VSWR) where antenna is best used in specific portions of the frequency band.


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To qualify, you MUST meet all qualification requirements by the closing date of the announcement.

Applicants can qualify by meeting the EDUCATION requirements specified below and/or the SPECIALIZED EXPERIENCE requirements. [OR] Applicants can qualify by meeting the experience requirements specified below.


GS-3:  Successful completion of 1 year of course work above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite.

GS-4:  Successful completion of 2 years of course work above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite.

TRANSCRIPTS are required:

  • You are qualifying for the position based on education.
  • You are qualifying for this position based on a combination of experience and education.

This education must have been successfully completed and obtained from an accredited school, college, or university. For more information on submitting transcripts, click: Transcripts

GENERAL EXPERIENCE AT THE GS-3 GRADE LEVEL Applicants must have six months of general, progressively responsible clerical, office experience, or other work, equivalent at the next lower grade level in the Federal Service, that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. This experience may have been obtained in the private or public (local, county, state, Federal) sectors.

GENERAL EXPERIENCE AT THE GS-4 GRADE LEVEL Applicants must have one year of general, progressively responsible clerical, office experience, or other work, equivalent at the next lower grade level in the Federal Service, that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. This experience may have been obtained in the private or public (local, county, state, Federal) sectors.

COMBINATION OF EDUCATION & EXPERIENCE AT THE GS-3/4 GRADE LEVELS: Applicants may have combinations of successfully completed graduate education and experience to meet total qualification requirements. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. To learn more about combining education and experience for this series, click the following: Combining Education and Experience for Clerical and Administrative Support Positions

Desired Major/Course Work College students or high school graduates accepted by an accredited college or university who are returning to classes in the fall of 2012.

Special Conditions

  • Males born after 12/31/59 must be registered with the Selective Service
  • Proof of student status: Proof of acceptance or continued enrollment (at least half time) in an accredited educational institution in the fall of 2012 must be submitted. See Required Documents for more information.


Your qualifications will be evaluated based on the information in your resume and/or the college transcripts submitted with your application package on-line.
To preview questions please click here.


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The selectee will be entitled to sick and annual leave accrual, but will not be eligible for other benefits coverage.

The temporary student intern positions are not eligible for promotion potential to a higher grade level.

Salary Information (summer intern positions are placed at the step one on the OPM Pay Table) :

Fort Collins, CO

  • GS-03/01: $12.82 per hour
  • GS-04/01: $14.39 per hour

Raleigh, NC

  • GS-03/01: $12.31 per hour
  • GS-04/01: $13.82 per hour


  • More than one selection may be made if another vacancy occurs within 90 days of the issuance of the certification of eligibles.
  • Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc) should contact: USDA's TARGET Center at 202-720-2600 (voice and TDD).
  • For information on filing a complaint of discrimination, click: Filing a Complaint


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A complete on-line application will require the submission of the following:

  • Resume-please list work experience dates (mm/dd/yy to mm/dd/yy) and number of hours worked per week
  • Responses to the vacancy specific questions
  • Proof of student status
  • Supporting Documentation which may be required (See links under Additional Documents for more information)
    • College Transcripts or List of Coursework - MUST be in English
    • Proof of acceptance or enrollment in an accredited institution
    • DD-214 (Member 4 copy) and other Veterans' documents

For instructions on using the on-line system click: APPLYING ON-LINE

For instructions on submitting documents click: SUPPORTING DOCUMENTATION


  •   Proof of Student Status:
    • A letter of acceptance for fall 2012 to an accredited college or university: OR
    • Transcripts; OR
    • A letter from an accredited college or university certifying enrollment for fall of 2012.

Click on the following links to see if the supporting documentation is applicable to you:

  • Do I need to submit college transcripts?
  • I attended school at a foreign university. Do I need to submit any additional documents?
  • I am applying for Veterans' Preference. What documents do I need to submit?


    Critical Submission Requirements and Reminders

    • Help in applying online is available Monday through Friday from 8 a.m. to 4:30 p.m. Central Time at the number listed in the Contact information section.
    • All application materials and supplemental documentation will be accepted until midnight Eastern Time on the closing date.
    • Application and supporting documentation will not be accepted via e-mail.
    • Submit documents which are clear and legible. Illegible documents cannot be used for qualification or verification purposes.
    • Due to the high volume of applicants, we are unable to confirm receipt of supporting documentation. If faxing, you should retain confirmation of a successful fax transmission including the number of pages successfully transmitted as proof of submission.
    • If a document is resubmitted, it replaces the previous submission, which means the previous document is no longer available to the human resources office. If you are adding to, rather than replacing a previous submission, you must fax and/or upload both the old document and the new document.
    • If you are using the system generated fax cover sheet, please fax to the number listed on the fax cover sheet.
    • Our online application system is 100% compatible with Internet Explorer (IE) versions 6.0 and above and Mozilla Firefox versions 2.0 and above.
    • Applicants who cannot apply on-line must request a hard copy application packet from the Agency Contact listed in the vacancy announcement. Resumes and/or supporting documentation alone will not be considered without the inclusion of a hard copy application packet.


    Phone: 612-336-3398
    Fax: 612-336-3560
    Agency Information:
    Animal and Plant Health Inspection Service
    100 N. 6th St, Butler Sq Bldg, 510C
    Minneapolis, MN
    Fax: 612-336-3560


    You may check the status of your application on-line 24 hours a day through USAJOBS. Status updates will be available after 2-3 weeks. For instructions on checking your application status click : Checking My Application Status No additional correspondence will be sent.

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