This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Director, IT Operations

Agency:Office of the Inspector General, USPS

Job Announcement Number:2012-30-625019-DR

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$123,758.00 to $155,500.00 / Per Year


Monday, March 19, 2012 to Friday, April 6, 2012




Full Time - Permanent


1 vacancy - Arlington, VA United StatesView Map


United States Citizens


AMENDED - Closing Date extended


The United States Postal Service Office of Inspector General's (USPS OIG) mission is to provide reports to Postal Service Executives, the Board of Governors, and Congress to help the Postal Service maximize revenues (over $65 billion a year), minimize costs, and prevent and detect fraud, waste, abuse and mismanagement.


The USPS OIG is seeking a highly qualified applicant to fill our Director, IT Operations position in the Office of the Chief Information Officer located in Arlington, VA.  The successful candidate directs, manages, and evaluates all aspects of OIG IT Operations, Develops and manages IT support, network systems integration, compliance management, responsible for delivering IT services such as network, Internet and Intranet IT infrastructures, strategic planning for operations requirements; and IT security, system maintenance, and continuity planning.  Evaluates and provides advisory services to the CIO and Deputy CIO on ways to improve the use of IT supporting business processes and enhancing effectiveness of operations.


Candidates will be evaluated on the skills that they possess that are directly related to the duties of the position and/or the experience, education and training that indicate the applicant's ability to acquire the particular knowledge and skills needed to perform the duties of the position. Only those candidates who meet all qualification and eligibility requirements and who submit a complete application package by 11:59 PM EST on Friday, April 06, 2012 will be considered.


The USPS OIG uses a Pay Banding system, which is equivalent to the Federal GS scale. Grade and salary determinations will be made based upon a candidate's education and professional experience.


This position is being advertised at the Director Band level, equivalent to a GS-15. The salary range for this position is $123,758 - $155,500. The salary figures include locality pay. 


Relocation expenses may be paid.


  • Must be a US Citizen
  • Must be able to pass a physical examination
  • Must be able to pass a drug screening
  • Must be able to pass a background investigation
  • Must be able to obtain/maintain a government-issued credit card
  • Must pass a writing assessment if a finalist being considered for position


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Please note that the duties and responsibilities associated with this position may vary based upon the agency's needs at the time of hire. The following description of major duties and responsibilities is only intended to give applicants a general overview of the expectations.


Responsibilities include planning and assigning work; collaborating with peers and subordinates to assure effective advisory services; and otherwise ensuring continuous progress toward stated goals. Provides innovative and expert leadership to the following areas:


1. Analyzing and defining network requirements; defining and maintaining network architecture and infrastructure;  configuring and optimizing network servers, hubs, routers, and switches; analyzing network workload; monitoring network capacity and performance; diagnosing and resolving network problems; developing network backup and recovery procedures; installing, testing, maintaining, and upgrading network operating systems software; and/or  ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services.

2. Developing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data; conducting risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs; promoting awareness of security issues among management and ensuring sound security principles are reflected in organizations’ visions and goals; conducting systems security evaluations, audits, and reviews; developing systems security contingency plans and disaster recovery procedures; developing and implementing programs to ensure that systems, network, and data users are aware of, understand, and adhere to systems security policies and procedures;  participating in network and systems design to ensure implementation of appropriate systems security policies; facilitating the gathering, analysis, and preservation of evidence used in the prosecution of computer crimes; assessing security events to determine impact and implementing corrective actions; and/or ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of all IT services.

3. Developing telecommunications plans, policies, and procedures; defining and implementing requirements; conducting traffic analysis; directing operations; managing telecommunications programs; providing for data transmission; performing test and evaluation; and telecommunications deployment planning.

4. Providing innovative and expert leadership to diagnosing and resolving problems in response to customer reported incidents; researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements; developing and maintaining problem tracking and resolution databases;  installing, configuring, troubleshooting, and maintaining customer hardware and software; developing and managing customer service performance requirements;  developing customer support policies, procedures, and standards; providing customer training; and/or ensuring the rigorous application of information security/in


Provides authoritative advisory service and/or develops authoritative policy interpretations in the area of information technology operations.  Reports major issues and concerns to CIO.

Plans, organizes, and conducts research on complex information technology operations issues that involve major areas of uncertainty in approach, methodology, or interpretation to identify appropriate solutions.

Assures implementation by subordinate staff of the goals and objectives of an agency-wide program.  Determines goals and objectives that need additional emphasis; develops measures that evaluate performance; makes recommendations for program improvement; and manages all resources as agency assets.


Identifies and resolves, as applicable, unique issues where no policy exists, taking innovative actions to address new needs and/or issues.

Practices sound position management when assigning work, combining/separating duties, establishing and abolishing positions, and in fulfilling other human resource management duties and responsibilities.


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In order for your application package to be considered, you must meet all eligibility requirements by 11:59 PM EST on Friday, April 06, 2012:


NOTE: Education must be accredited by an institution recognized by the U.S. Department of Education. Applicants can verify accreditation here:


Special Instructions for Candidates with Foreign Education: Education completed outside the United States must be deemed equivalent to that gained in U.S. education programs. You must submit all necessary documents to a private U.S. credential evaluation service to interpret equivalency of your education against courses given in U.S. accredited colleges and universities. for further information visit:





You must meet ALL of the eligibility requirements listed below.


  • Bachelor’s Degree from an accredited college or university
  • At least (7) seven years of related IT experience with progressive leadership and previous supervisory expertise managing a large staff (12 or more)
  • At least (1) one year of specialized experience equivalent to the next lower grade level (GS-14), which has equipped you with the technical knowledge and competencies to successfully perform the duties of this position
  • Development and management of IT programs and plans illustrating successful integration of products and services



Your resume MUST reflect that you have experience, knowledge and/or skills in each of the following Evaluation Factors listed below:


      • Experience with structured decision-making in a highly complex environment that involves multiple programs and stakeholders, business priorities; financial/human resource constraints; and major technology and systems integration challenges
      • Experience with enterprise network architecture, unified messaging, management and monitoring systems, lifecycle management, information security, and disaster recovery with an understanding of future trends
      • Experience in understanding the needs and direction of an organization, creating both an IT strategic vision to support the organization along with an annual plan for tactical execution, and managing the IT activities to support both
      • Experience managing multiple projects, some large or complex, using a systematic methodology from project initiation, through requirements, design and development, testing, implementation, maintenance, and retirement.  Coordinate project activities in order to ensure that efforts are initiated and completed on schedule and within budget.  Oversee IT Operations project portfolio
      • Experience as a leader, supervisor, and manager to include federal employees and contractors, to achieve project performance goals and objectives, or direct progressive change within the organization, and projecting and managing the orderly introduction of innovation and change within a complex environment
      • Excellent oral and written communication skills with the ability to interact effectively at all staff levels; experience in the development and presentation of background, position, or decision briefs; and policy and program guidance



  • Professional Certification(s) and or an advanced degree
  • Knowledge of the mission and operation of an Office of Inspector General 


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    Pay is only part of the compensation you will earn working for the USPS OIG. We offer a broad array of benefits programs:


    Health, Dental, Vision, Life and Long Term Care Insurances with Flexible Spending options. Our insurance programs are nationally recognized and offer you choice and flexibility along with a substantial employer contribution to the premiums. And you can pay your share of the premiums as well as your out-of-pocket costs with pre-tax dollars. For more information about these programs visit


    Retirement and Thrift Savings. Retirement benefits are based on years of service and salary history, and with the Thrift Savings Plan, you can self-direct your retirement savings program through multiple investment options. For more information about these programs see and


    Flexible Work Schedules. To help you manage responsibilities outside of your job and enhance your peace of mind while you are at work, USPS OIG offers a range of family friendly flexibilities including flexible work schedules, telework and employee assistance programs.


    Leave and Holidays. Our leave policy provides ample time off to take care of your personal, recreational and health care needs. In addition to 10 paid holidays each year, you will earn 13 days of paid sick leave and 13 to 26 paid vacation days each year depending on your years of service.


    For further information, please refer to our website at:


    Fair Labor Standards Act (FLSA) Status: Exempt (Nonexempt employees are entitled to overtime pay; Exempt employees are not).



    This agency provides Reasonable Accommodations to applicants with disabilities. If you require accommodations for any part of the application and/or hiring process, please call 703-248-2210. The decision on granting an accommodation request will be made on a case by case basis.


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    In order to be considered for this position, you must submit a complete application package by 11:59 PM EST on Friday, April 06, 2012


      When you are ready to begin the application process, click the Apply Online button to create an account or to login to your existing USAJOBS account. Follow the prompts to create or upload required and applicable documents, and submit the Occupational Questionnaire.


      You must submit a complete application package by 11:59 PM Eastern Standard Time on the closing date of this announcement, Friday, April 06, 2012, which includes the following:


            1. Resume

            2. Occupational Questionnaire

            3. Applicable Supporting Documents


      NOTE: To fax supporting documents you are unable to upload, you must complete this Fax Cover Page using the following Vacancy ID 625019 and fax to 1-478-757-3144.


      If you cannot apply online:

      1. Click the following link to view and print the Occupational Questionnaire View Occupational Questionnaire, and
      2. Print this 1203FX form to provide your responses to the Occupational Questionnaire, and
      3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.


      You are strongly urged to read and print the entire vacancy announcement.


      Incomplete applications will not be considered.  


    NOTE:  You must submit all of the required documents.  Failure to submit all of the required documents will result in an ineligible status for this vacancy.


    You must submit all required documents by 11:59 PM on the closing date of this announcement, Friday, April 06, 2012


    1. RESUME that DOES NOT exceed 5 pages. Your resume or application must reflect equivalent experience, knowledge and skills correlating to the Evaluation Factors listed above. (Required: When completing your online application or uploading your resume, you must categorize it as a "Resume" document)


    2. COMPLETE OCCUPATIONAL QUESTIONNAIRE. Click the "Apply Online" button and follow the prompts to complete the Occupational Questionnaire. To View the Occupational Questionnaire, click here: View Occupational Questionnaire. (Required: You must click the "Submit My Answers" button at the end of the Questionnaire to complete this process) Note: To return to a previously saved or incomplete questionnaire you may use the following link:


    3. PERFORMANCE APPRAISAL dated within the last 15 months.  This is required from all applicants including Federal, USPS, OIG and Private Sector employees.  If a PERFORMANCE APPRAISAL is not available, you must submit a separate statement with the reason a performance appraiasal is not available.  (Required:  Upload and save as "Other" document.)



                  • Transcripts designating courses and semester/quarter hours earned (If applicable to you, you are Required to upload each transcript and categorize as a "Transcript" document)
                • Veterans Preference Documentation including the Member 4 copy of your DD-214 Certificate of Release or Discharge from Active Duty, and/or other proof of veterans preference eligibility including your VA letter, form SF-15 ( and all required documents related to your SF-15 claim. Veterans can request the Member 4 copy of their DD-214 at, and can download a copy of their VA letter from (If applicable to you, you are Required to upload each veterans document and categorize as "DD-214" or "SF-15" or "Other Veterans Document")
    • SF-50 if you are or have been a Federal employee to demonstrate tenure and competitive/excepted service for eligibility purposes. (If applicable to you, you are Required to upload each applicable SF-50 and categorize as a "SF-50" document)
    • Any Other Documentation required in this announcement, as applicable to you and your qualifications or eligibility for this position. 
    • All applicants are required to submit the following supporting document type(s):
         ·Other (Performance Appraisal within last 15 months, or if unable to provide state reason on a separate sheet of paper and submit)

      Applicants may also submit the following supporting document type(s),which may not be required for all applicants:


    Vacancy Inquiries
    Phone: (703)248-2210
    TDD: (202)855-1234
    Agency Information:
    Office of Chief Information Officer
    1735 North Lynn Street
    Arlington, VA


    Once the Occupational Questionnaire has been received you will receive an acknowledgement e-mail that your submission was successful. After a review of your application package has been completed, you will be notified of your rating and/or referral to the Selecting Official.

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