This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Management Support Clerk (OA)

Department:Department Of Housing And Urban Development

Agency:Department of Housing and Urban Development - Agency Wide

Job Announcement Number:H12-SI-612278-FG

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$8.53 to $16.28 / Per Hour


Tuesday, February 21, 2012 to Tuesday, February 28, 2012




Full Time - Temporary NTE 09/30/2012




Few vacancies - Philadelphia Metro Area, PA United States
Few vacancies - Washington DC Metro Area, DC United States
Few vacancies - Atlanta, GA United StatesView Map
Few vacancies - Kansas City, KS United StatesView Map
Few vacancies - Saint Louis, MO United StatesView Map
More Locations  (21)


Must be a enrolled in a high school, university, college, technical, or vocational


Join the Department of Housing and Urban Development (HUD) Team, if you are looking for a challenging career opportunity and want to be an impact player helping individuals achieve the American Dream!  HUD is an integral partner in revitalizing and improving communities across America. 

THIS IS THE 2012 HUD STUDENT SUMMER HIRE PROGRAM ANOUNCEMENT (May - September).  Summer students are appointed under the Student Temporary Employment Program appointment authority and are appointed to a position NTE September 30, 2012.  This opportunity provides for students to work while attending school.  The nature of the duties does not have to be related to the student's academic/career goal. 

You may apply to this announcement if you meet all the following:

  • If you are 16 years of age or older
  • If you are enrolled in or accepted to (with the intend to attend) an accredited high school, technical, vocational, college or university, graduate or professional school; and carry at a minimum, a half-time course load as defined by the institution.

Our mission is to create strong, sustainable, inclusive communities and quality affordable homes for all.  HUD is working to strengthen the housing market to bolster the economy and protect consumers; meet the need for quality affordable rental homes; utilize housing as a platform for improving quality of life; build inclusive and sustainable communities free from discrimination; and transform the way HUD does business.  For more information about HUD's mission, activities, and careers, please visit our website at:

The list of Participating Program Offices will be:  Office of the Chief Financial Officer, Office of the Chief Information Officer, Community Planning Division, Office of the Chief Procurement Office, Healthy Homes & Lead Hazard Control, Office of the Chief Human Capital Officer, Office of Sustainable Housing and Communities, Office of the General Counsel, Office of Strategic Planning and Management, and Policy Development and Research and Departmental Management. 

Our Headquarters office are conveniently located at the L'Enfant Plaza Metro stop, and within walking distance to great restaurants, museums, and the National Mall.  We also have a fitness center, childcare center, credit union, eateries, and other work-life conveniences.  In addition, positions are located throughout the United States including Hawaii and Puerto Rico.  Applicants must select the locations where they are interested in working.  This will be done through the application process. 

Relocation expenses will not be paid.

The salary shown in the salary range includes the locality adjustment for the "Rest of the United States (RUS)".  The geographic area for which you are interested may have a higher locality rate than reflected on this announcement.  The following link displays the locality pay tables by geographic area:


  • You must be a U.S. citizen to apply for this position.
  • You must successfully pass a background investigation.
  • Selective Service Registration if you are a male born after 12/31/1959.
  • This announcement may be used to fill one or more vacancies.
  • Direct Deposit


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GS-01:  Performs a variety of general, routine or repetitive tasks associated with office support.  Assignments are clerical in nature, such as answering the telephone, taking messages, routing or delivering mail to a few points, operating reproduction or facsimile equipment, maintaining office supply areas.  May be required to type forms, labels and index cards. 

GS-02/03:  In addition to the duties described in GS-01, the following is performed:  performs simple computations, completing forms and preparing charts or graphs; verifies data by direct comparison with original source materials and make corrections as necessary; maintains calendars that suppose use of conference rooms, reservations and/or assignments.   

GS-04/05:  In addition to the duties described above in GS-01 through GS-03, the following is performed:  reviews and processes incoming and outgoing correspondences, materials, publications, regulations, or directives; screens incoming mail and routes to appropriate staff or sub organizations; reviews outgoing correspondence for procedural and grammatical accuracy and conformance with administrative requirements; prepares a wide variety of recurring correspondence, internal reports, and other documents from information obtained from the staff, files, and other sources and reviews and finalizes documents prepared by others; establishes, updates, and maintains office records of various types; monitors stock of levels of variety of office supplies; retrieves and submits requests to order common supplies as necessary; applies a thorough knowledge of the organization's functions and procedures in performing the work of the organization; compiles, computes, and develops recurring reports and routine portions or phases of program documents by working with operational personnel or higher graded analysts; responds to inquiries from visitor and/or telephone callers that require research of files, which may include the status of actions, reports, and posed suspense dates; or reviews documents and reports for completeness and enters pertinent information into an automated tracking system, tracks specific documents or assignments to ensure timely completion of actions or that deadlines are met.   

GS-06/07:  In addition to the duties described in GS-01 through GS-05, the following is performed;  participates in the development of policy in administrative areas by researching prior publication, regulations, and recommending new policies and/or changes; prepares correspondence of an administrative nature, both internal and external to the organization; maintains control of action correspondence; performs follow-up action to ensure timely reply; responds to non-technical, but substantive, requests for information involving organization programs and functions, project assignments, internal procedures and relationships, and current work status;  assists in resolving administrative problems by researching office files, historical data, etc; maintains a continual accumulation of all types of data for use in preparation of a variety of reports.  Compiles and prepares a wide variety of continual or one-time special statistical and narrative reports from records maintained; uses graphics software to provide charts and graphs for viewgraphs or paper presentations for briefings; performs a variety of administrative support duties, such as making complete arrangements for large conferences, composing complex but non-technical correspondence, and locating and assembling information for various reports, briefings, conferences, etc.; responds to routine and non-technical requests for information such as status of reports, suspense dates for matters requiring compliance, and similar information readily available from files; or prepares replies to general inquiries not requiring technical program knowledge; performs work related to the practical and technical aspects of office administration including issues related (but not limited) to budget, personnel administration, time-keeping, data processing, project tracking, and files management; provides support assistance to various studies, analyses, projects, reporting requirements and management initiatives pertinent to increasing the overall efficiency and productivity of the orgnaization mission; assists specialists in the gathering and reviewing of a variety of narrative and/or statistical data to prepare reports; conduct analyses of data to support conclusions or recommendation for action; provides assistance in the compilation and preparation of briefing and study reports developed by specialists; and prepares reports for higher level employees describing problems that are recurring or causing significant delays or costs, the corrective actions needed or taken, and the need for additional time or resources.  Student interns may work on a variety of assignments that span one or more of the areas listed above. 


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For All grade Levels:  Typing: Qualified typist is required (40wpm).

GS-01:  No experience and/or education is required for this level.   

GS-02 : You must possess three months of general experience performing clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position

GS-03:  You must possess six months of general experience performing clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position.

GS-04:  You must possess one year of general experience performing clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform duties of the position. 

GS-05:  You must possess one year of specialized experience having a knowledge of various office automation software processing procedures and the similiarities and difference among software types to produce a wide range of documents, such as graphics or tables within text, to edit and reformat electronic drafts, and to update and revise existing databases or spreadsheets

GS-06:  You must possess one year of specialized experience compiling readily available data from prescribed sources and recognizing and correcting obvious discrepancies and data omissions; using two or more types of software, e.g., word processing, software to create, copy, edit, store, retrieve data for reports; and uses graphics software to provide graphs and charts for reports.

GS-07:  You must possess one year of specialized experience having a knowledge of personal computers and office automation software applications and skill in utilizing office automation software to prepare a variety of documents and correspondence pertaining to budget and finance, human resources, purchasing and procurement, records and file management, travel, time and attendance, management and program analysis, supply, and related administrative activities. 


You may substitute education for general and/or specialized experience if you possess the following:

For GS-02:  A high school diploma or equivalent.

For GS-03: Completed at least year of college level education.

For GS-04: Completed at least 2 years of college level education.

For GS-05: Completed at least 4 years of college level education.   

For GS-06/07:  As a general rule, education is not creditable above GS-05; however, graduate education may be credited where the graduate education is directly related to the work of the position. 

Combining Experience and Education:
To combine your education and experience, you must convert each to a percentage, and then add the percentages. The combined total of your percentage of education and experience must equal at least 100% in order to qualify. If your education is currently described in quarter hours, convert the quarter hours into semester hours by multiplying the quarter hours by the fraction 2/3. To calculate your percentage of graduate education, divide the number of graduate semester hours by 18. To determine your percentage of qualifying experience, you must divide your total number of months of qualifying experience by the required number of months of experience. Add your percentages of education and experience. The two percentages must total at least 100%.

Additional information on qualification requirements is outlined in the OPM Qualifications Standard Handbook of General Schedule Positions.  It is available for your review on OPM's website at


Human Resources will review your resume and supporting documentation to ensure you meet the minimum qualification requirements.  Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:  If you have never worked for the Federal government, you are not CTAP/ICTAP eligible.  Information about ICTAP or CTAP eligibility can be found at: .  To be considered qualified under CTAP/ICTAP, you must be placed in the Best Qualified category for this position, as described above.  In addition, you must submit supporting documentation listed in the "Required Documents" section of this announcement.

Veterans:  Veterans with 5 point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify.  Veterans who have a compensable service-connected disability of at least 10% are listed in the best qualified category, except when the position being filled is scientific or professional at the GS-09 grade level or higher.  For information on veterans' preference, please see:


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Participants in the program are eligible for public transit subsidy but will not be afforded health, dental or vision benefits.  You may be eligible to earn annual leave and sick leave. 


Background Investigation:  To ensure the accomplishment of our mission, HUD requires every employee to be reliable and trustworthy.  To meet these standards, selected applicants must successfully complete and maintain a background investigation.  Failure to meet these requirements will be grounds for termination.

Promotion Potential:  There is no obligation to provide future promotions to you if you are selected.  Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and supervisory approval. 

Probationary Period:  All employees new to the Federal government must serve a one year probationary period during the first year of his/her initial permanent Federal appointment to determine fitness for continued employment.  Current and former Federal employees may also be required to serve or complete a probationary period.

Fair Labor Standards Act (FLSA):  Non-Exempt

Bargaining Unit Position:  Yes

Selective Service Registration:  All male applicants born after December 31, 1959 must be registered with the selective service system.  Please visit for more information.

HUD employees are prohibited from owning Fannie Mae and Freddie Mac securities and from owning or acquiring property subsidized by Section 8 tenancies.  HUD employees are also prohibited from the active participation in a business dealing with or related to real estate.  This includes the sale and management of real estate.  These interests are prohibited under the HUD Supplemental Standards of Conduct regulation at 5 CFR 7501.  Certain HUD employees are required to file a financial disclosure report.

HUD provides reasonable accommodation to applicants with disabilities.  If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Representative listed on the vacancy announcement.  The decisions on granting reasonable accommodation will be on a case-by-case basis.

The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.


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To begin your online application, click the "Apply Online' button and follow the prompts to register or sign into Application Manager.  Your application packet must include a completed assessment questionnaire, a resume, and any applicable and/or required supporting documentation.  Please see the "Required Documents" section below for additional information.  All application materials must be submitted by 11:59pm Eastern Standard Time (EST) on Tuesday, February 28, 2012.

You are not required to submit official documentation as part of your application package.  However, if selected, you must provide the required official documentation prior to appointment.

We strongly encourage you to apply online.  If you are unable to upload your supporting documents, please complete and use the cover page located at and fax them to 1-478-757-3144.  Please include on the cover sheet the following information:  the vacancy ID 612278, your SSN, the name you used to complete your assessment questionnaire, and your address.  If your documents were successfully uploaded into Application Manager, it is not necessary for you to fax those documents. 

If you are unable to apply online, please follow the steps below.

1.      Click the following link to view and print the assessment questionnaire View Occupational Questionnaire

2.      Print this 1203 FX form, , and provide your responses to the assessment questionnaire

3.      Fax the completed 1203 FX form along with any required and supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.

If any part of your application is not received, it will be evaluated solely on the information available.


  • Resume:  A resume describing your job-related qualifications is required and must be in English.  It must contain your full name, address, phone number, the last four digits of your Social Security Number, a detailed description of your duties and the dates you performed them (MM/DD/YY), as well as your work schedule and salary.
  • Completed online self-assessment questionnaire.
  • Transcripts are required. Education must be from an institution accredited by an agency recognized by the U.S. Department of Education.  Education obtained from a foreign university or college is not creditable unless it has been evaluated by an organization that specializes in interpretation of education credentials.  For a listing of accrediting agencies, please see
  • Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) eligibility:  You must submit a separate notice; SF-50; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. Information about ICTAP or CTAP eligibility can be found at .
  • Veterans Preference:  To apply veteran's preference you must submit the following proof of eligibility:
  1. Five Point Preference:  DD Form 214 showing dates you served, type of discharge, and any campaign badges or expeditionary medals you may have earned.
  2. Ten Point Preference:  DD Form 214, as described above, and supporting documentation as listed on the Standard Form 15 (application for 10-Point Veteran's Preference).  Click this link for a copy of the SF-15:
  3. If you are currently serving on active duty.  A statement of service from your unit identifying the branch of service, period(s) of service, campaign badges or expeditionary medals earned, and the date you will be separated or be on approved terminal leave.  If selected for this position, your preference will be verified using your separation DD Form 214, as described above.  For more information about Veteran's Preference, please click this link: .

It is your responsibility to verify that information entered, uploaded, or faxed (i.e., resume, transcripts, veterans documentation, completed assessment,) is received and accurate.    Human Resources will not modify or change any part of your application.  Pleas ensure that all documents are legible.

Applications and supporting documentation will not be accepted by mail or e-mail.  The address below is for inquiries only.  You may apply more than once; however, only your most recent application will be used.


Angela E. Goldring
Phone: (202)402-6838
TDD: (202)708-1455
Agency Information:
HQ EPMD Delegated Examining Unit
451 7th Street SW
Washington, DC


Once the job announcement has closed, Human Resources will assess your experience and education, identify the best qualified applicants, and refer those applications to the hiring manager for further consideration and/or interviews.  You will be notified by e-mail upon completion of each step.  Your status will also be updated on USAJOBS throughout the process.  To check your status, log on to your USAJOBS account, click on "Application Status" and then click "More Information".  If you are referred, you will receive a final notification of the disposition of the vacancy.

Additional Duty Location Info

Few vacancies - Philadelphia Metro Area, PA United States
Few vacancies - Washington DC Metro Area, DC United States
Few vacancies - Atlanta, GA United StatesView Map
Few vacancies - Kansas City, KS United StatesView Map
Few vacancies - Saint Louis, MO United StatesView Map
Few vacancies - Birmingham, AL United StatesView Map
Few vacancies - Miami, FL United StatesView Map
Few vacancies - Minneapolis, MN United StatesView Map
Few vacancies - Fort Worth, TX United StatesView Map
Few vacancies - San Antonio, TX United StatesView Map
Few vacancies - Anchorage, AK United StatesView Map
Few vacancies - Phoenix, AZ United StatesView Map
Few vacancies - Detroit, MI United StatesView Map
Few vacancies - Boston, MA United StatesView Map
Few vacancies - San Juan, RQ Puerto RicoView Map
Few vacancies - Richmond, VA United StatesView Map
Few vacancies - Chicago Metro Area, IL United States
Few vacancies - Denver, CO United StatesView Map
Few vacancies - New York, NY United StatesView Map
Few vacancies - Honolulu, HI United StatesView Map
Few vacancies - Seattle, WA United StatesView Map
Few vacancies - Los Angeles, CA United StatesView Map
Few vacancies - San Francisco, CA United StatesView Map
Few vacancies - Sioux Falls, SD United StatesView Map
Few vacancies - Las Vegas, NV United StatesView Map
Few vacancies - Baltimore, MD United StatesView Map

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