This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Asset Management and Assistance Center Technician, Division of Asset Recovery (DAR)

Agency:National Credit Union Administration

Job Announcement Number:AMAC-12-DEU-240CH

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$35,124.00 to $58,539.00 / Per Year


Tuesday, February 14, 2012 to Monday, February 27, 2012




Career/Career Conditional - Permanent




1 vacancy - Austin, TXView Map


All U.S. Citizens

This position is also being advertised under vacancy announcement #AMAC-12-MP-400CH for current and former federal employees with competitive status, reinstatement eligibles, Interagency Career Transition Assistance Program (ICTAP) eligibles, Veterans (VEOA, VRA and 30% Disabled), and special non-competitive appointment eligibles (e.g., Persons with Disabilities, Certain Military Spouses, Peace Corps and Vista Volunteers, etc.).


Invest in your nation's future, make a difference in your community...gain from the experience. At the National Credit Union Administration (NCUA) you're not just a number, working to make quotas or improve the bottom line, you have the opportunity to make a difference. NCUA is the federal agency that charters and supervises federal credit unions and insures savings in federal and most state-chartered credit unions across the country through the National Credit Union Share Insurance Fund (NCUSIF), a federal fund backed by the full faith and credit of the United States Government.

This position provides skilled administrative and technical support to the Director, Division of Asset Recovery, and to various analysts within the Division.


  • You must be a U.S. citizen.
  • Position may require infrequent travel of limited duration.
  • Relocation expenses are not authorized.
  • Suitable adjudication of a background/security investigation is required.
  • One-year probationary trial/period maybe required.


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You will serve as a key contributor by providing administrative support, including desktop computer operation and business software operation, control of electronic and paper documents, preparation of management reports, operation of electronic imaging equipment and providing responses to written and telephone inquiries from borrowers and third-parties. You will be required to interface on a daily basis with a wide variety of telephone callers, including credit unions, real estate brokers, contractors, insurance companies, attorneys, third-party servicing companies, other NCUA Divisions, and the general public. You will provide a full range of reporting, to include gathering data from multiple sources to create routine weekly and monthly management reports, and special ad-hoc reports and presentations for meetings. You will routinely prepare and notarize standardized legal documents.


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One full year of specialized experience equivalent to CU/GS-06 level that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience is defined as experience working for a financial institution such as a bank, thrift or credit union, or for a state or federal financial institution regulatory agency AND experience in loan serving and operations to include account research, interfacing with borrowers, review of tax and insurance escrow accounts, application of payments, ordering credit reports, creating loan operations reports and providing liaison with third-party loan services.

You cannot qualify for this position based on education. You must have the specialized experience as outlined under the "Qualifications" section.

You must meet the qualifications for this position by the closing date of this announcement.



KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

1. Knowledge of loan servicing and loan operations as typically conducted in a financial institution such as a bank, thrift, credit union or a state or Federal financial institution regulatory agency.
2. Working knowledge of the legal documents and terminology related to loans and real estate.
3. Ability to work independently and exercise resourcefulness, initiative, and sound judgment in dealing with complex problems and situations.
4. Ability to create written reports or memoranda that are concise, well-constructed and grammatically correct.




Your application package will be reviewed for completeness (resume, completed assessment questionnaire, and supporting documentation). You will not be considered if you fail to submit all the required documents as outlined in this vacancy announcement. If you meet the qualification requirements, your application will be placed in one of three categories: Best Qualified, Better Qualified, or Qualified. Within these categories, applicants eligible for veterans' preference will receive selection priority over non-veterans. Do not overstate or understate your level of experience and capability. You should be aware that your ratings are subject to evaluation and verification.

To preview questions please click here.


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NCUA participates in all Federal Benefits programs including but not limited to: Leave, Health Benefits, Life Insurance, Retirement Benefits, Long Term Care and Flexible Spending Account.



SALARY: Pay will be set using NCUA's Compensation policy. The salary range shown is NCUA's Local Pay Rate (LPR) which includes a locality rate of 10.32% percent for the Austin, TX geographical area. 




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YOUR APPLICATION MUST BE RECEIVED BY 11:59:59 P.M. EST ON THE CLOSING DATE OF THIS ANNOUNCEMENT. To apply for this position, click the "Apply Online" button and follow the prompts to create or log in to your USAJOBS account: 1. Submit your resume. 2. Complete the online questionnaire (See "Qualifications and Evaluations" tab). 3. Submit all required documents (see "Required Documents" section). YOUR RESUME MUST provide specific details as to how your experience meets the specialized experience. Failure to provide details will result in an ineligible rating. YOUR RESUME MUST support your responses to the online questionnaire. Failure to provide support may result in a lower or ineligible rating. Requests for extensions will not be granted. If applying online poses a hardship or you encounter problems related to our hiring system, please contact the National Credit Union Administration's Human Resources Office at 703-518-6510 during business hours (7:00 a.m. to 5:00 p.m. EST) to speak with an HR representative who can provide assistance for online applications. If this vacancy closes today and you are encountering system problems, please fax (703-519-4020) or email ( a complete application package, which includes: (1) your resume, (2) your responses to the occupational questionnaire (3) any required documents, and (4) an explanation, with screen prints, of the error that you encountered while trying to apply on-line. You will not be considered for this position if you fail to submit all of the above documents. Please put your name and the vacancy number on all documents.


PLEASE REVIEW THE REQUIRED DOCUMENTS SECTION CAREFULLY AND FOLLOW THESE DIRECTIONS TO ENSURE YOUR APPLICATION IS COMPLETE. PLEASE NOTE: 1. After you have answered the online questionnaire, you will be prompted to submit required documents. 2. You have three options for submitting your documentation: you can upload documents from your USAJOBS account; upload documents from your personal computer; or fax documents. Please follow the system prompts to submit your documents. 3. Not all documents will apply to you and you only need to submit those that are applicable to your situation. 4. Each document type must be uploaded separately. All required documents must be received by 11:59:59 PM EST on the closing date of the announcement. REQUIRED DOCUMENTS FOR THIS ANNOUNCEMENT: (1) VETERANS' PREFERENCE DOCUMENTS (if claiming veteran's preference):

  • For 5-Point Preference: DD 214 (Member 4 Copy) or if you are currently active duty: an official statement of service from your command.
  • For 10-Point Preference: DD-214 (Member 4 Copy), VA letter and SF-15 for 10-Point preference.

(2) ICTAP/CTAP: Federal employees seeking CTAP/ICTAP eligibility must submit proof of their eligibility:

  • Copy of agency notice;
  • Most recent performance rating; and
  • SF-50 noting current position, grade level and duty location. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must receive an 85 or above on the rating criteria for this position. For additional information, click CTAP.


Casandra Hall
Phone: 703-518-6527
Fax: 000-000-0000
Agency Information:
OPM Human Resources Division
1775 Duke Street
Floor 3
OHR: Division of Staffing, Classification and Pay
Alexandria, VA
Fax: 000-000-0000


You will receive an email that your resume has been received from the USAJOBS website. You can check the status of your application by logging back into your USAJOBS account.

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