This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/464536000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
The Iowa City VA Health Care System (ICVAHCS) is recruiting for one (1) full-time Medical Support Assistant in the Mental Health Service Line (MHSL). This position in located in the ICVAHCS Coralville annex. The ICVAHCS is one of the facilities of the Midwest Health Care Network (VISN 23).
OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov
VA strongly encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
NOTE: External candidates eligible for Veterans preference will receive consideration prior to considering external non-preference applicants.
Recruitment/Relocation incentives or expenses are not authorized.
This position is not required to submit a confidential financial disclosure.
ATTENTION CURRENT DEPARTMENT OF VETERANS AFFAIRS, VETERANS HEALTH ADMINISTRATION EMPLOYEES: An internal recruitment announcement is open for this position. Current employees should apply to the internal vacancy announcement at http://www.usajobs.gov/GetJob/ViewDetails/464534500.
Learn more about this agency02/18/2017 to 03/03/2017
$32,844 - $42,702 per year
GS 05
1 vacancy in the following location:
Not required
No
Permanent - Excepted Service Permanent
Full-time - Full Time
05
No
IC-17-251-HRW-1916872-BU
464536000
The incumbent performs administrative/clerical duties supporting the medical staff in the treatment of patients. Routine duties include:
· Supporting administrative and professional staff by request for information, the resolution of concerns or general problems of the patient or the significant in-home caregiver. This individual plans, organizes and coordinates the daily activity of the Mental Health outpatient clinic.
· Anticipates and accomplishes administrative duties which include but are not limited to: maintaining administrative files; timekeeping; ordering equipment and other necessary supplies; delivering, receiving and distributing mail, processing incoming consultations; and entering data in an accurate and timely fashion.
· Accurately inputs data requesting consults, follow-up appointments or treatment and generates letters to patients informing them of clinic appointments.
· Contacts patients to schedule, cancel, reschedule or to remind them of appointments.
· Receives contacts from and provides assistance to veterans and families, non-VA clinicians, government representatives and veterans' service organizations.
· Responds to routine technical questions regarding patients' rights and responsibilities and medical eligibility for care.
· Continually monitors patient flow, maintains contact with clinical support staff of the patient care team to resolve delays and miscommunication.
· Participates in orienting and advising physicians, residents, interns and other allied health professionals regarding medical administration matters such as, logistical questions, patient travel and procurement of support services.
· Attempts to address patient complaints as a first level contact before issues elevate to a supervisor or patient representative.
· Special projects or assignments may be given with varying duration in length and complexity.
· Obtains and monitors the use of supplies or equipment in the clinic. Requests office equipment and supplies as needed.
· Other duties as assigned.
Schedule: Monday - Friday, 07:30 am - 4:00 pm.
Position Title/PD: Medical Support Assistant, GS-0679-5/00000.
This position is in the Excepted Service and does not confer competitive status.
PHYSICAL REQUIREMENTS: The work of this position is primarily sedentary. Physical demands do not exceed those of a typical office setting. There may be some walking, standing, twisting, turning, sitting, pushing, bending, repetitive keyboarding or carrying of light items. See VA Directive and Handbook 5019.
BASIC REQUIREMENTS
Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.)
English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
GRADE REQUIREMENTS
GS-5 MSA (Full Performance Level)
Experience. One year of experience equivalent to the next lower grade level (GS-4) that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. Examples of experience include: communicating and interacting with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments, experience using various types of office automation equipment and software, and experience in setting up, organizing, and maintaining record systems.
OREducation. 4 years of education above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
NOTE: A transcript must be submitted with your application if you are basing your qualifications on education.
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the following knowledge, skills, and abilities in their application materials when qualifying based on experience for this grade level:
1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
2. Knowledge of basic medical terminology.
3. Ability to make appointments in a clinical setting.
4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
5. Ability to communicate effectively and professionally with employees at varying grade levels.
6. Ability to identify customers concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standards. This can be found in the local Human Resources Office.
APPLICANTS PLEASE NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/ . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
You will be evaluated for this job based on how well you meet the qualifications above.
Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
All applicants are required to submit the following supporting document type(s):
·Resume
Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation. Additionally, disabled veterans and others eligible for 10-point
preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1916872.
NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online.
To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Friday, March 03, 2017 to receive consideration.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on Application Status. For a more detailed update of your status, click on more information. Information regarding applicant notification points can be found in the USAJobs Resource Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/464536000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
Vacancy Identification Number (VIN): 1916872