This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/464288300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
The Department of Veterans Affairs - Central Texas Health Care System is located in Temple, Texas, which is centrally located between Austin and Dallas. It is one of the VA's largest integrated health care systems with facilities in Austin, Brownwood, Cedar Park, Palestine, Bryan-College Station and Waco. Texas has no State Income Tax.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Learn more about this agency02/17/2017 to 02/28/2017
$36,900 - $47,974 per year
GS 06
1 vacancy in the following location:
Not required
No
Agency Employees Only
Full-time - Full Time
No
AG-38-17-330-ROu-1914631-BU
464288300
The Advanced Medical Support Assistant position is located at the Central Texas Veterans Healthcare System, Austin, TX. The incumbent is assigned to specific programs: PCBH, MHC, Family, MHICM, MST, PCT, PRRC/PRC, SATP, -Neuropsychology-TBI, VRT-CWT, under Psychiatry and Psychology Services of Mental Health & Behavioral Medicine. The incumbent's duties cover many patient administrative functions that require prompt and expeditious action involving application of a wide variety of complex procedures and processes. Incumbent encounters daily and frequent personal and telephone contact with a variety of individuals, including physicians, nurses, and technical support staff, veterans, their families, and Veteran Service Office. Has a working knowledge of computer skills to enter/re-track information in various databases.
Duties include, but are not limited to:
· Scheduling, cancelling and re-scheduling patient appointments and/or consults and care coordination.
· Monitor electronic wait list.
· Prepare for clinic visits.
· Monitor patient appointments.
· Track/register and update information in CPRS, VISTA and other data bases.
· Verify and update demographics and insurance information.
· Process all emergency and non-emergency transfers.
· Perform basic eligibility, co-pays and preauthorization requirements.
Work Schedule: Monday through Friday, 7:30 a.m. - 4:00 p.m. or 8:00 a.m. 4:30 p.m.
Functional Statement Title/#: Advanced Medical Support Assistant/000000
This is a Bargaining Unit position.
Physical Requirements: The
work is primarily sedentary and walking. The work requires the ability to
handle multiple demands simultaneously in dealing with a wide variety of
clients on a daily basis. Tasks will require prolonged use of computers. There
are lengthy periods of sitting, interrupted by intervals of walking and
climbing stairs about the medical center to make the many personal contacts
required of this position.
Basic Requirements:
· Citizenship: Must be a U.S. Citizen
· Experience/Education: Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR Education: One year above high school OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for an entry level for which both education and experience are acceptable.
· English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
· Pre-employment Physical: Must be a pre-employment physical examination.
Preferred Experience: Experience gained in
working in an administrative health care setting, to include, scheduling,
canceling, & re-scheduling patient's appointments and/or consults; monitor electronic
wait list; prepare for clinic visits; monitor patient appointments; verify and
update demographics and insurance information; process all emergency and
non-emergency transfers; perform basic eligibility, co-pays and
preauthorization requirements.
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g., Peace Corps,
AmeriCorps) and other organizations (e.g., professional; philanthropic;
religions; spiritual; community; student; social). Volunteer work helps build critical
competencies, knowledge, and skills and can provide valuable training and
experience that translates directly to paid employment. You will receive credit for all qualifying
experience, including volunteer experience.
Grade Determinations: Advanced Medical Support Assistant, GS-0679-06:
One year of experience equivalent to the next lower grade level (GS-5).
Qualifying experience includes experiences gained in working in an
administrative health care setting, to include, but may not be limited to:
scheduling, canceling, re-scheduling patient's appointments and/or consults; entering
no-show information; monitoring the electronic wait list; preparing for clinic
visits; monitoring both inpatient and outpatient appointments for areas of
responsibility; ensuring encounter forms are completed in order to obtain
appropriate workload credit; verifying and updating demographics and insurance
information; processing all emergency and non-emergency transfers to other VA
facilities or private hospitals; performing basic eligibility, co-pays and
preauthorization requirements for specific coverage (i.e., TRICARE, sharing
agreements, etc.).
Candidates must also demonstrate the KSAs below:
· Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
· Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
· Advanced knowledge of the technical health care process as it relates to access to care.
· Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
· Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
· Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
There is no education substitution for the GS-06 grade level.
References: VA Handbook 5005-15, Part II, Appendix G45, Qualification for Medical Support Assistant.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
All applicants are required to submit the following supporting document type(s):
·Other (VA Form 10-2850c Application for Associated Health Occupations)
·Resume
·SF-50
Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online.
To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Tuesday, February 28, 2017 to receive consideration.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete,log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on Application Status. For a more detailed update of your status, click on more information. Information regarding applicant notification points can be found in the USAJobs Resource Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/464288300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
Vacancy Identification Number (VIN): 1914631
OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
Area of Consideration includes: Current, permanent employees of Central Texas Veterans Health Care System (CTVHCS) and Veterans Canteen Service.
"Veterans' preference does not apply for current permanent Federal agency employees as long as they are listed as part of the area of consideration."