This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/461700400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
OUR MISSION: To fulfill President Lincolns promise To care for him who shall have borne the battle, and for his widow, and his orphan by serving and honoring the men and women who are Americas Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
Since 1953, VA Ann Arbor Healthcare System (VAAAHS) has provided state-of-the-art healthcare services to the men and women who have so proudly served our nation. We consider it our privilege to serve your healthcare needs in any way we can. More than 61,000 Veterans living in a 15-county area of Michigan and Northwest Ohio utilized the VAAAHS in fiscal year 2013.
The main hospital campus located in Ann Arbor serves as a referral center for specialty care and operates 105 acute care beds and 40 Community Living Center (extended care) beds. More than 550,000 outpatient visits were made at our facilities in fiscal year 2013; there were nearly 5,500 inpatient episodes of care provided in the hospital and extended care center.
In addition to our main facility in Ann Arbor, we offer services in three community-based outpatient clinics. These clinics are located in Flint, Jackson, and Toledo, Ohio.
To find out more, go to VA Jobs.
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact on the last page of the JOA for information on how to apply under this appointment authority via the Selective Placement Coordinator.
Learn more about this agency01/09/2017 to 04/24/2017
$48,795 - $85,494 per year
GS 07 - 11
1 vacancy in the following location:
Not required
No
Permanent
Full-time - Full Time
11
No
AD-17-GrH-1890964
461700400
This position is located in the Office of Information Technology (OIT), Service Delivery and Engineering (SDE), Facility Operations and is located at the VA Ann Arbor Medical Center Healthcare Systems, Ann Arbor, MI. The incumbent is part of the customer support team performing installation, maintenance, testing and troubleshooting tasks in support of the facility computer users. This work involves the planning and delivery of customer support services, performing a combination of duties; phone support, desk-side technical support and bench-top diagnosis and repair. The primary duties and responsibilities include providing Point of Care Customer Service, resolving customer related technical software and hardware problems in accordance with established policies and procedures of the specific VA facility assigned. The incumbent is also responsible for diagnosing and/or resolving problems in response to customer reported incidents via IT support tickets; escalating problems to senior IT Specialists as appropriate; providing user management account support; and coordinating device files for software applications following established procedures. Provides Active Directory and other VA system account support, connectivity client support, client application support for various devices; and remains current with changing IT technologies via sponsored VA training and/or through personal education. The incumbent serves as a representative of the OIT organization in the assurance of the Department's mission and complies with VA policies.
Work Schedule: 8:00 a.m. - 4:30 p.m.; Friday - Tuesday
PD: GS-2210-07 # 15263-A, GS-2210-09 # 15264-A, GS-2210-11 # 15265-A
Physical Requirements: The work is both sedentary and active, requiring walking through out the medical center. Duties may require lifting, carting and carrying computer equipment such as monitors and printers weighing 20-40 pounds. Asking assistance from other specialist to help with lifting Is encouraged, There may be limited crawling under desks and behind areas to gain access to equipment.
Time-in-grade:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-07 position you must have served 52 weeks at the GS-06 level.
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-09 position you must have served 52 weeks at the GS-07 level.
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-11 position you must have served 52 weeks at the GS-09 level.
GS-7: Do you possess one (1) year of specialized experience at the next lower GS-grade (or equivalent)? Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT;
OR,
Do you possess at least one (1) full year of graduate level education in any of the above disciplines or do you have Superior Academic Achievement (S.A.A.)? S.A.A. is based on (1) class standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses; (2) grade-point average - (a)3.0 or higher out of a possible 4.0 ("B" or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b)3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum; or (3) Election to membership in a national scholastic honor society.
GS-09: Do you possess one (1) year of specialized experience at the GS-7 level? Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate; OR Do you possess master's degree or equivalent graduate degree, OR 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree? NOTE: One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. (TRANSCRIPTS REQUIRED). NOTE: All academic degrees and course work must be from accredited or pre-accredited institutions. Undergraduate or Graduate Education: Degree must be in directly related field to the position applying for. That is, in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
GS-11: Do you possess at least one year of specialized work experience equivalent to the GS-9 in Federal service?
Note: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate;
OR
Do you possess a Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a Ph.D. or equivalent doctoral degree? NOTE: One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. (TRANSCRIPTS REQUIRED). NOTE: All academic degrees and course work must be from accredited or pre-accredited institutions. Undergraduate or Graduate Education: Degree must be in directly related field to the position applying for. That is, in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
In addition to the specialized experience described above, you must have IT-related experience in each of the following four competencies listed below which must be supported by the information contained in your resume and other application materials.
Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
For more information on these qualification standards, please visit OPM's web site at http://www.opm.gov/qualifications.
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: College Accreditation in the United States. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 90 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website.
Patient Centered care is our approach to delivering healthcare to our Veterans. This philosophy gives patients and their families the chance to work closely with their healthcare providers to create more personalized care plans. Patient-centered care also considers the Veterans personal preferences and values, family situations, cultural traditions, and lifestyles; it keeps them informed and engaged throughout their treatment. The Veteran and family members become key members of the healthcare team and are active participants in making healthcare decisions.
This job opportunity announcement may be used to fill additional vacancies.
Probationary Period: You may be required to complete a 1 year probationary period.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
Equal Employment Opportunity: Actions to fill this position will not be based on discriminatory factors such as sex, race, color, national origin, lawful political affiliation, marital status, physical handicap, age, gender identity, or expression, which are prohibited by law.
Reasonable Accommodations: Department of Veterans Affairs provides reasonable accommodation to applicants and employees with disabilities. Reasonable accommodation decisions are made on a case-by-case basis.
Interviews: Any interviews that may be conducted for this position will use the Performance Based Interviewing (PBI) process. Further information is available at www.va.gov/pbi.
Requests for reconsideration will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software, fax transmissions, delays in mail service, etc.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
You will be rated on the following competencies based on your application for
this position:
Competency 1 - In depth knowledge of the organization's IT Infrastructure; IT security principles and skill in applying customer support concepts and methods sufficient to install, configure, and test software on customer workstations.
Competency 2 - Comprehensive knowledge of and skill in applying IT methods and procedures for documenting resolutions, maintaining problem resolution databases, troubleshooting and data analysis techniques and coordinating customer support activities sufficient to receive, respond to and ensure complete resolution of the more complex Help Desk call.
Competency 3 - Skill in and ability to provide comprehensive software, IT systems or equipment guidance and/or training to enhance customer knowledge, as well as to prevent problematic recurrences of Help Desk Inquiries.
Competency 4 - Ability to communicate effectively, orally and in writing, In order to present alternative resolutions to complex problems; as well as develop clear and concise IT reports and documentation.
If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.
Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
All applicants are required to submit the following supporting document type(s):
·Resume
Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online.
To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Tuesday, January 31, 2017 to receive consideration.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
After we receive your complete application package (including all required documents), your qualifications will be reviewed and assigned an initial rating.
We will also review your application to make sure that your résumé supports the answers given in the questionnaire. If your résumé does not support your questionnaire answers, we will adjust your rating accordingly. Based on your ranking or numerical score, you may be referred to the hiring manager for further consideration and possible interview. You will be notified when your rating is determined.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on Application Status. For a more detailed update of your status, click on more information. Information regarding applicant notification points can be found in the USAJobs Resource Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/461700400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
Vacancy Identification Number (VIN) 1890964