This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/452727100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
OUR MISSION
To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" by serving and honoring the men and women who are America's Veterans.
How would you like to become a part of a team providing compassionate care to Veterans?
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.
The Bath VA Medical Center (VAMC) has been recognized as a top facility in the Nation for quality care, patient and employee satisfaction. Bath VAMC is ranked 3rd in the country (out of 141 facilities) in employee satisfaction, with employees ranking it #1 in the category of overall satisfaction. The Bath area has many cultural and natural attractions such as the Finger Lakes, Corning Museum of Glass, Watkins Glen International Raceway and local wineries. Some of the top State Parks in the United States are located here, including Letchworth State Park (voted #1 State Park in the Nation); Watkins Glen and Stoney Brook. Additionally, Bath is within a short driving distance of destinations like Niagara Falls, Toronto, Rochester and New York City. The local education system earned a Bronze ranking for academic indicators.
NOTE: The full performance level of this vacancy is GS-0679-06.
Learn more about this agency
10/11/2016 to 08/24/2017
$36,025 - $45,630 per year
GS 06
1 vacancy in the following location:
Not required
No
Permanent - Excepted Service Permanent
Full-time - Full Time
No
528N-17-LAB-1820002-BU
452727100
Advanced Medical Support Assistant positions may be located at the Bath VA Medical Center, or at any one of the community-based out-patient clinics (Wellsboro, Coudersport, Elmira, Wellsville). Location will be discussed at the time of the interview.
This is the Advanced level of the position. The incumbent serves as an Advanced Medical Support Assistant assigned to a Patient Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT model. The PACT teamlet is a primary care team that generally consists of a primary care provider (MD, NP, PA), registered nurse care manager, clinical associate (LPN or medical assistant/health technician) and an administrative associate (MA/MSA/health technician).
Major duties and responsibilities include, but are not limited to:
· The Medical Support Assistant (MSA) works in an inpatient or outpatient clinic setting at the Bath VA Medical Center and/or the community based or rural health outpatient clinics.
· The MSA performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more clinics. He/she must assist with clinic access contingency plans by adjusting appointment times/location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
· Utilizes a variety of VISTA and CPRS interfacing software to conduct scheduling functions.
· Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
· She/he must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone.
· Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. He/she collects, scans, and updates health insurance information serving a major role in the revenue process.
· As front line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
· Schedule appointments and utilizes the Recall Reminder System, Electronic Waiting List, as well as the Veterans Choice List for the CHOICE Program, accurately and in a timely manner.
· Request Veteran records from Community facilities as needed.
· Notifies supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic time frames.
· The Medical Support Assistant is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
· May serve as MSA to one or more interdisciplinary clinics for PACT, Specialty Clinics, inpatient clinic, or centralized scheduling.
· Other duties as assigned and may be required to travel to cover outlying clinics.
**Duties will be discussed during interview, as duties may vary depending on location of position***
Work Schedule: Full time, MON-FRI 7:30am-4:00pm or 8:00a.m.-4:30pm
Salary: Applicant's education and experience will be reviewed by a Professional Standards Board in determining the grade and salary of applicant selected. The recommended salary may be at any point in the range listed for this vacancy.
Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx.
Physical requirements: Must pass a pre-employment physical
BASIC REQUIREMENTS:
GS-6 Level: Applicants must have one or more years of specialized experience related to this position. This experience must have been equivalent to at least the GS-5 grade level in the Federal Service. Examples of specialized experience include: performing such duties as providing direct support and administrative support to a team of professionals within a healthcare setting. This may encompass such tasks as scheduling patients, processing of patient information/data on required documents/forms, and maintaining fund control point activity.
Experience ( 1 year or more) scheduling medical/healthcare appointments is a requirement!
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
IMPORTANT: The following link reviews MYTHS regarding hiring practices within the Department of Veterans Affairs https://hru.gov/Studio_Recruitment/tools/Mythbuster_on_Federal_Hiring_Policies.pdf Please take the time to open and review.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.
All applicants are required to submit the following supporting document type(s):
·Other (VA10-2850C)
·Resume
Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
VA Form 10-2850c - Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (Required for ALL applicants).
Please use this checklistto make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1820002.
NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online.
To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Thursday, August 24, 2017 to receive consideration.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
After we receive
your complete application package (including all required documents), your
qualifications will be reviewed and assigned an initial rating.
We will also
review your application to make sure that your résumé supports the answers
given in the questionnaire. If your résumé does not support your questionnaire
answers, we will adjust your rating accordingly. Based on your ranking or
numerical score, you may be referred to the hiring manager for further
consideration and possible interview. You will be notified when your rating is
determined.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/452727100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
Vacancy Identification Number (VIN): 1820002
This announcement is an open-continuous. It will be used to fill all Advanced Medical Support Assistant (PACT & Specialty Clinics) vacancies station-wide as they become available. Location and duties may vary based on position.
THIS ANNOUNCEMENT WILL BE REVIEWED AS OPENINGS OCCUR.
YOUR APPLICATION WILL BE KEPT ON FILE FOR 6 MONTHS, AT WHICH POINT YOU WILL NEED TO RE-APPLY.