Specialized Experience is work in the field of Human Resources management, which demonstrates that the applicant has acquired, and is able to apply, a combination of specific knowledge, skills, and abilities appropriate to a FS HRO position.
To qualify as Specialized Experience, the duties must be at least 60% as a Human Resources professional with responsibilities for work force planning and policy development.
Applicants must demonstrate that their job-related experience has been at progressively increasing levels of performance and responsibility through such indicators as promotions, raises, increases in duties and responsibilities, and organizational and employee impact.
Examples of Specialized Experience include, but are not limited to:
- Recruitment and staffing – recruitment, qualifications examination and placement of professional and/or support staff personnel;
- Staff training and development;
- Performance management and appraisal – an organization’s employee performance management and employee evaluation program;
- Employee relations;
- Salary and benefits administration – wage and benefits surveys and analysis, and administration of employee benefits programs such as health benefits, life insurance, and retirement systems;
- Employee policies and procedures;
- Labor relations and laws – U.S. and local laws including EEO;
- Position classification; and
- Supervision of HR staff.
In addition to meeting the requirements above, applicants must possess excellent interpersonal and communications skills and a strong customer service orientation.
Experience as a Human Resources professional in a multicultural, diverse, or international environment and applicants with certification(s) from professional human resources societies, associations, or organizations are preferred.
Knowledge, Skills, and Abilities (KSA)
General Human Resources Knowledge: Recruitment, training techniques, candidate assessment, organizational design and position management, change management techniques, information security methods, employee evaluation procedures, awards procedures, compensation management principles, benefit programs, grievance and disciplinary procedures, engagement and quality of work life, management issues with remote work, career development, leadership principles, supervision principles, mentoring techniques, performance metrics, equal employment opportunity law and sources of bias, information resources, legal terminology, cross-cultural communication, computer functions, and internet functions.
Skills: Written communication, oral communication, active listening, interpersonal interactions, building relationships, customer service, resolving conflict, working with others of diverse backgrounds, managing laterally and upward, leadership, training, personnel evaluating and interviewing, running meetings, teamwork, critical thinking, creative problem solving, decision making, organizing, planning, project management, time management, computer technology, operating HR communication networks, data analysis, professional social interaction, counseling and giving constructive feedback, managing intense emotional situations, presentations and public speaking, being adaptable and resilient, and self-development.
Other Requirements: Continuous learning, cross-cultural awareness, cross-cultural interest, tolerance for working overseas, tolerance of travel, tolerance of varying work environments, worldwide availability, tolerance of living away from family, attention to detail, dependability, accountability, integrity, and willing to perform other duties.
Applicants must demonstrate a strong command of the English language to include grammar, spelling and punctuation. Foreign Service Specialists must consistently meet a high standard for English, both written (overall structure as well as grammar, spelling and punctuation) and spoken (overall structure as well as delivery, clarity and succinctness).