Due to the pandemic and individual states with different phases of reopening, the selectee's report date to the official duty station may be delayed until such time as employees are allowed to report to the workplace. The person selected may telework up to the maximum extent possible, up to and including full-time, until it is determined by state and Federal officials that employees are allowed to report to the workplace where the position is located, on a regular basis.Learn more about this agency
The Technical Support Specialist provides para-technical support for Aircraft Certification Branch-level engineers and program managers, including project document process and review, and coordination with both internal and external stakeholders. Under the limited direction of a manager or other experienced employees he/she performs a combination of routine, multiple and varying assignments in support of a professional, technical, and specialized staff. Assists the manager and employees in day-to-day operations, and may act as a lead for other support staff to coordinate multiple assignments.
Applies experience and advanced knowledge to plan and perform administrative and technical support assignments for projects/programs and work activities. Provides administrative and technical support to Aerospace Engineers in a Branch Aircraft Certification Office. Assignments may include: compiling, tracking, and analyzing data; providing advanced computer assistance; scheduling meetings; preparing correspondence and reports; providing explanation of organizational policies; perform project document process, review, and coordination; advise on the implementation of new office policies and systems. The administrative and technical support is to effect delivery of efficient and quality certification products and ensure that continued operational safety activities and aircraft type certification activities are performed as planned.
Serves as point of contact on technical programs, such as Technical Standard Orders (TSO), Parts Manufacturer Approvals (PMA), and Supplemental Type Certificates (STC). Reviews applicants' documents, technical information for completeness and evaluates programs’ status to assure adherence to schedules and delivery of program commitments. Coordinate with program managers and technical subject matter experts (SME) to provide responses to technical inquiries from the general public relating to certification issues, technical projects and general inquiries. Develops automation tools and prepares presentations to support branch manager reviews. Provides logistical support to effect efficient branch operations.
Demonstrates considerable independence in planning time, and coordinates only as needed with a manager, project/program manager, team leader, and other experienced employee to prioritize assignments and use assigned resources. Often helps others plan and identify resources to accomplish projects/programs/tasks.
Contacts are internal and external. Internal contacts frequently involve managers and employees from more than one organizational unit, major subdivision, and/or LOB/SO to share information, coordinate efforts, and discuss the statuses of assignments/inquiries. External contacts are with customers and other parties on routine matters.
Established policies/procedures provide guidance for most assignments, but allow some discretion for the employee to select the most appropriate approach(es) or to recommend new approaches. Works under limited instructions that are provided by a manager, project/program manager, team leader, or other experienced employee. Resolves most problems and work issues without the assistance of a manager or other employees. Identifies and informs managers and/or other employees of problems/issues that require their attention. Provides guidance to lower level support staff members for handling routine problems and issues.
Work is reviewed periodically through status reports and at completion, to ensure policy compliance and alignment with the requirements of projects and/or work activities. Work activities support multiple projects/programs and contribute to the objectives of one or more organizational units and/or major subdivisions.
Occasional travel - The job may require travel from time- to-time, but not on a regular basis. The travel may be for training or other work-related duties.
Job family (Series)
Conditions Of Employment
- US Citizenship is required.
- Selective Service Registration is required for males born after 12/31/1959.
- Must submit an SF50 (See Required Documents)
- Interviews: If the agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed.
To qualify for this position at the FV-F level, you must demonstrate in your application that you possess at least one year (52 weeks) of specialized experience equivalent to FV-E, FG/GS-7/8. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in, or related to, the position to be filled.
Specialized Experience includes: Experience providing administrative support in an engineering environment that involves the application and oversight of design and testing requirements of civil aeronautical products; Experience with providing program support by using different software programs/systems i.e. MS Word, MS Excel, MS Project, MS Sharepoint, MS Access.
Applicants should include examples of specialized experience in their work history.
Please ensure you answer all questions and follow all instructions carefully.
Errors or omissions may impact your rating or may result in you not being considered for the job.
Qualifications must be met by the closing date of this vacancy announcement.
Education is not qualifying for the FV-F level.Preview Job Questionnaire
Make sure your Resume includes detailed information to support your qualifications and answers to the job questionnaire.
We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/working_here/financial_disclosure_requirements
The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
In lieu of providing a KSA narrative response in the text box listed below each (KSA's) in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability.
Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA); listed in the announcement. Based on this evaluation, applicants will be placed in alphabetical and referred to the selecting official for consideration.
This position is covered by the FAA Core Compensation Plan. Additional information about core compensation is available on the following website: https://employees.faa.gov/employee_services/pay_perf/pay/core_comp_plan/
This is a bargaining unit position.
Links to Important Information: Locality Pay , COLA
How You Will Be Evaluated
IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.
Background checks and security clearance
Drug test required
If you need to submit additional documents to supplement your on-line application, e.g. transcripts, SF-50, or veterans' documentation, you may upload these documents with your application in USAJOBS. Supplemental documentation can also be faxed to (206) 231-4150 on or before the closing date of this announcement. Please include your name and the vacancy announcement number on each of your faxed pages and redact all Personally Identifiable Information (PII), such as social security number and date of birth.
If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
You must apply online to receive consideration. Your application must have a status of "Received" by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must have a status of "Received" each time a referral list is created in order to receive consideration for positions associated with register.
IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.
We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.
Please ensure EACH work history includes ALL of the following information:
- Job Title (include series and grade if Federal Job)
- Duties (be specific in describing your duties)
- Employer's name and address
- Supervisor name and phone number
- Start and end dates including month and year (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.
Agency contact information
AddressFederal Aviation Administration
ANM Regional HR Services Division
2200 S. 216th St.
Des Moines, WA 98198
Thanks to the work of the Federal Aviation Administration (FAA), over the past 50 years, aviation has become central to the way we live and do business, linking people from coast to coast and connecting America to the world. In fact, FAA has created the safest, most reliable, most efficient, and most productive air transportation system in the world.
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Learn more about what it's like to work at Federal Aviation Administration, what the agency does, and about the types of careers this agency offers.
Candidates for FAA positions are evaluated using our Automated Vacancy Information Access Tool for Online Referral (AVIATOR) system. AVIATOR compares your skills and experience as described in your application with the requirements of the position. If you are found to be an eligible, highly-qualified candidate, you will be referred to the selecting official for further consideration. (In some cases, individuals with priority for special consideration must be considered and selected before other candidates.) Whether or not you are contacted for an interview depends upon the location of the position and the judgment of the selecting official.
Important - If you make any change to your application, you must resubmit it. If you change your application and do not resubmit it, your changes will not be considered part of your application package, and your previous application will be considered.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/609301900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.