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    This position is located in USAGM's Technology, Services and Innovation's, Digital Management Division. The incumbent serves as an IT Specialist (APPSW) and responsible for assisting the Director with the planning, design, and integration of computer hardware and software systems that are needed to conduct U.S. international broadcasting. He/she configures, installs, troubleshoots, and maintains devices and security of all digital media broadcast systems for producing newscasts globally.

    Learn more about this agency


    Duties include, but are not limited to:

    • Serves as the point of contact and leads all new IT program initiatives on new and efficient digital technologies that support existing systems.
    • Leads in resolving technical, functional, and workflow issues, with particular emphasis on integration with existing Dalet Plus technology, as well as other Legacy products.
    • Leads in evaluating and testing new versions and releases of digital media broadcast systems software, and in managing work of contractors to achieve results.
    • Maintains and implements a plan and options for all critical broadcast facilities, which will allow for timely restoration of end-users automated IT-based services.
    • Plans, organizes, and manages short- and long-term initiatives to provide comprehensive and responsive support and assistance to end-users in using multifunctional IT equipment.
    • Trains broadcast personnel on proper operation and techniques of using the various digital IT-based broadcast systems.

    Travel Required

    25% or less - You may be expected to travel for this position.

    Supervisory status


    Promotion Potential


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    Conditions Of Employment

    • U.S. citizenship is required.
    • Candidates MUST meet all qualification requirements by the closing date.
    • Applicants must complete the online questionnaire.
    • This is a non-critical sensitive position. If selected, this position requires the completion of form SF-86.
    • Suitability Determination: If selected, you will be subject to a security investigation to establish your suitability for federal employment. The security investigation will include, among other aspects, a review of your credit and legal history.
    • This position is covered by a union agreement.
    • This position is designated as an ESSENTIAL and EMERGENCY EMPLOYEE POSITION, which requires the specialist to report to work under adverse situations and weather conditions and may require working nights, weekends, and holidays.
    • This position is advertised under ST-11087371-21-WF and DE-11087372-21-WF. If applicants choose to apply to both vacancies you must upload documents separately to each vacancy. OHR cannot upload documents for applicants.
    • If selected for this vacancy, you may be required to file the OGE Form 450 (Confidential Financial Disclosure Report).
    • The full performance grade level for this position is GS-14.
    • It is required to upload a copy of your latest SF-50 form which includes all completed fields; i.e., title/series/grade/step, retirement plan name, SCD, etc.; and other documents for selected eligibilities such as a disability are Required.
    • Military documentation to support your eligibility is Required; i.e., member copy 2 or 4 of DD-214, VA Letter, etc. These documents are required in order to receive consideration for this position.


    For the GS-14 grade level:
    Applicants must possess one (1) year of specialized experience equivalent to the GS-13 grade level that is in or directly related to the line of work of this position and was gained in the private, public, or federal sectors. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledges, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. This experience is typically gained in the IT field or through the performance of work where the primary concern is IT.
    Specialized experience includes extensive experience involving:
    • Expert skill and experience in managing digital media hardware required for daily broadcasting newscasts;
    • Master skill in providing planning, design, and integration of related computer hardware and software systems for newscasts;
    • Expert knowledge of networking and storage requirements as it relates to a digital broadcasting news system;
    • Mastery and skill in managing various system required projects; including contract services, troubleshooting and diagnostic issues, while using project management skills to accomplish tasks; and
    • Provides information sessions and training on various forms of broadcast digital software and hardware.
    Experience must be IT related: The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four (4) competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

    Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
    Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
    Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
    Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

    Desirable Skill: Skill working in a digital IT environment designed for global transmissions for newscasts.


    Applicants cannot substitute education for experience for this position.

    Additional information

    1. If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 80 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
    2. In addition to your resume, other "accepted" documentation may be required in some situations to support eligibility to apply and be considered, as indicated below:
    3. Current and reinstatement eligible applicants must submit a Personnel Action (SF-50) indicating grade, competitive service, and career or career-conditional tenure.
    4. Applicants applying under Schedule A Disability must submit an appropriate letter from a physician.
    5. Applicants applying under Peace Corps or VISTA eligibility must submit a letter supporting eligibility.
    6. Applicants applying under Veterans Employment Opportunity Act of 1998 must submit a member's copy (copy # 2 or 4) of their DD-214.
    7. If you are still on active duty, you may submit a statement of service from your Personnel Command which states the date you entered active duty, the date you are separating, and the campaign medals you have received.
    8. Applicants applying for consideration under an Interchange Agreement with Other Merit Systems must submit a recent SF-50 or other personnel action (e.g., Post Office, Non-appropriated fund), reflecting status as a current employee under an approved system.
    9. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

    How You Will Be Evaluated

    Once your resume or application is submitted, a review of your qualifications will be made to ensure you meet the job requirements and competencies required for this position.


    • Attention to Detail
    • Customer Service
    • Oral Communication
    • Problem Solving
    • Project Management
    • Technology Management

    Possession of competencies may be addressed in a cover letter and/or resume. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score can and will be adjusted to more accurately reflect your qualifications. Please follow all instructions carefully. Errors or omissions may affect your rating. You will then be placed in one of three rating categories:
    • Qualified Category
    • Well Qualified Category
    • Best Qualified Category

    Background checks and security clearance

    Security clearance


    Drug test required


    Position sensitivity and risk

    NCS/High Risk

    Trust determination process


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    Required Documents

    All applicants are required to submit the following supporting document type(s):
    Standard Form (SF) 50 is Required.
    DD-214 - member copy 2 or 4 or documentation to support the military claim.
    Any document which supports an eligibility selected; such as for a disability, Interchange Agreement with Other Agencies, Peace Corps and AmeriCorps Vista documentation, etc.

    Applicants may also submit the following supporting document type(s), which may not be required for all applicants:
    Cover Letter
    Latest Performance Appraisal

    Although the required documents listed in this announcement only indicate that a resume is required, other documents, such as a SF-50, DD-214, Schedule A letter, Peace Corps/VISTA letter, and/or other personnel action, etc. may be required in specific circumstances, as indicated in application requirements in Additional Information above.

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    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.


    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you cannot complete the Application Package online, please contact the Human Resource office.

    • To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents and any appropriate Accepted Documents.
    • To begin, click Apply in the announcement; then, choose to create a new USAJOBS account or Sign-in into your existing account.
    • Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
    • You will have the opportunity to upload additional documents to include in your application before submitting it. Your uploaded documents may take several hours to clear the virus scan process.
    • Click the following link to pre-view and print the occupational questionnaire.
    • After completing the questionnaire and uploading appropriate documents, click the Submit Application to submit your application package.
    • It is applicant's responsibility to verify that information entered and uploaded, (i.e., resume, veteran's documentation, completed assessment questionnaire, and SF-50's) are accurate and were submitted before 11:59 PM (EST) on June 15, 2021, closing date of the announcement to receive consideration.
    • Human Resources will not modify or change any part of your application. If a document is not in legible format, applicant will not be able to view it in Application Manager which means applicant must again upload or fax the documentation by the closing date of this announcement.
    • To verify your application is complete, log into your USAJOBS account. The page will display the positions for which you've applied as well as the status of each application.
    • To return to an incomplete application, log into your USAJOBS account and click on the plus sign (+) next to the job title to expand information about the job. Next click on Update Application to complete the application process.
    • Note: Submission of a resume alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described previously. Please carefully review the complete job announcement, including the Required Documents, Other Information, and How to Apply sections of the announcement.
    • Application packages will NOT be accepted via mail or e-mail. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.

    Agency contact information

    Wanda Fisher


    Technology Services and Innovation
    330 Independence Avenue SW
    Room 4700 Cohen Building
    Washington, DC 20237
    Learn more about this agency

    The United States Agency for Global Media (USAGM), formerly known as Broadcasting Board of Governors, is an exciting, multi-media, multi-cultural, global media agency that carries out all United States civilian international broadcasting. Our media networks complement and reinforce one another in a shared mission vital to U.S. national interests: to inform, engage, and connect people around the world in support of freedom and democracy. Our staff of dedicated professionals serve as an example of a free and independent media, bringing news, information, and relevant discussions to a weekly audience of over 350 million people worldwide in over 61 languages via radio, television, Internet, and social media. USAGM networks include the Voice of America and the Office of Cuba Broadcasting (Radio and TV Marti) and three grantee organizations: Radio Free Europe/Radio Liberty, the Middle East Broadcasting Networks (Alhurra TV and Radio Sawa), and Radio Free Asia.

    Note: Budgetary conditions may delay or otherwise affect filling this vacancy. However, all interested candidates should apply now.

    The USAGM is conveniently located within walking distance to the Green, Orange, Silver, Yellow, and Blue Metro lines, MARC and VRE.

    Visit our careers page

    Learn more about what it's like to work at U.S. Agency for Global Media, what the agency does, and about the types of careers this agency offers.


    Next steps

    Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/603729700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.